48 hours instant historical report

Similar Questions

• IPCCX historical reports data purge

  I have a site where former agents (deleted) still appear on historical reports. Is there a way to purge on the reports?

  Chris

  Bug Id CSCed73068 - old resources appear in Client history report

  You can view the bug Id by using the tool id http://www.cisco.com/cgi-in/Support/Bugtool/home.plBug.

  DDT-Release Notes:

  When a resource name is changed or deleted, the old name still appears in the 'Details' tab historical statement of the customer currently is the result of a function you want for historical reports. However, it is confusing because when a resource is deleted, the deleted resource will always appear in the tab "Details". An improvement of the recommended feature would be to allow a more defined 'sort' of the

  resources that appear in the history Reporting customers 'details' current tab, all the resources (new or old) are grouped in the window a list of the client. A better sorting method between ' current/active' and ' old/enactive' resources

  would allow less confusion when run historical reports.

  The bug preceding Sir 4.x.

  Andy dignan - berbee

• Historical reports

  We have IPCC Express ARC 3.5 version 2

  Currently, reporting software - Cisco CRA historical reports - the game of service level target to 40 seconds. How do we go about changing to 30 seconds?

  Hi Arvind,

  This level of Service can be modified by the CSQ. Take a look;

  Modify an existing CSQ

  You can change the existing CSQs. If you make dynamic configuration changes that affect the order in which the agents receive calls CIM, the changes take effect when all officers affected by the changes have left to the ready state. If no agent is in ready state when you change the CSQ, the changes take effect immediately.

  To change an existing CSQ, follow these steps.

  Procedure

  --------------------------------------------------------------------------------

  Step 1 the CRA Administration menu bar, choose subsystems > CIM.

  The DCI Configuration web page opens.

  Step 2 bar of navigation on the CIM Configuration, click on the hyperlink to Contact Service queues.

  Opens in the Contact area of the Service queues.

  Step 3 In the Name list, click the CSQ you want to change.

  The first queue for Service Contact area Configuration page opens.

  Step 4 change the CSQ if necessary.

  In the "Service of opportunity", enter the maximum time that a call is waiting before it is connected to an agent.

  Percentage of service level, enter the objective target for percentage of contacts that meet service levels.

  For example, a call center that has a level of service of 20 and a percentage of 80 percent service level has to meet 80 per cent of its calls within 20 seconds.

  Step 5 click Update to apply the changes.

  This doc.

  http://www.Cisco.com/en/us/products/SW/custcosw/ps1846/products_administration_guide_chapter09186a008018f9a8.html#1048504

  I hope this helps!

  Rob

  Remember messages useful rate...

• UCCX historical reports - Windows 10

  Hello community,

  Just before I start pushing 10 Windows install on workstations, historical reports UCCX supported?  I can't seem to find any documentation on this yet.

  Thank you

  JP

  No, since the HRC has been abandoned with version 9 of CCX.  From web version 9 cuic function was available and since version 10, he's the only client of reports.  Your biggest problem is also going to be support CAD that I doubt will build for your version of CCX, which should be 9.0 or below.

  Compatibility for client OS to the latest version 9.0 is here:

  http://docwiki.Cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix _... _SU3 (2)

  Links to other versions:

  http://docwiki.Cisco.com/wiki/Compatibility_Matrix_for_Unified_CCX

• IPCC express, change the format of the historical report

  IPCC express 3.5 2.

  How can I change the format of the historical report such as the name of the title via crystal report that is available in the "Reporting"?

  Another question is how to generate the report which is available in the directory "model of report? Need to copy the files to a specific selectable directoty in the report tool?

  Thanks in advance,

  All reports are Crystal reports format, so open Crystal report templates and change the title as you want. All report templates are under historic cisco reports > report templates folder.

  You must add the new report in the report with .xml catalog file.

  Wei

• Historical report of user profile makes me last modified only value

  Hi all

  I installed and configured Oracle BI Publisher to view the IOM reports and I on the publication of the historic report of the user profile.

  This report makes me last value only. When I changed the value of 'Mobile', the report is like this:

  Filter criteria
  Date range of changes of	Wednesday, April 9, 2014 01:14
  Date range of changes to	Friday, April 11, 2014 01:14

  The user information
  ID: TEST. [email protected]	Organization: NetSec
  First username: Test	Employee status: Assets
  Last username: USERFORM	Employee type: EMP
  Manager User ID:	Identity creation Date: Friday, October 25, 2013 09:46 Casablanca
  Manager-name:
  Manager last name:

  The user information
  #	Profile setting	Value	From the date of the	Time from	Update by
  1	Connection Users.Updated	XELSYSADM

  Thursday, April 10, 2014 13:15

  Thursday, April 10, 2014 13:15

  System administrator

  2

  Mobile

  0908123456

  Thursday, April 10, 2014 13:15

  Thursday, April 10, 2014 13:15

  System administrator

  3

  Date of Users.Update

  2014-04-10 15:14:48 + 0200

  Thursday, April 10, 2014 13:15

  Thursday, April 10, 2014 13:15

  System administrator

  4

  Connection Users.Created

  XELSYSADM

  Thursday, April 10, 2014 13:15

  Thursday, April 10, 2014 13:15

  System administrator

  When I changed to another value, for example number I get the following report. (the mobile phone number information is missing)

  Filter criteria
  Date range of changes of	Wednesday, April 9, 2014 01:14
  Date range of changes to	Friday, April 11, 2014 01:26

  The user information
  ID: TEST. [email protected]	Organization: NetSec
  First username: Test	Employee status: Assets
  Last username: USERFORM	Employee type: EMP
  Manager User ID:

  Identity creation Date: Friday, October 25, 2013 09:46 Casablanca

  Manager-name:

  Manager last name:

  The user information
  #	Profile setting	Value	From the date of the	Time from	Update by
  1	Connection Users.Created	XELSYSADM	Thursday, April 10, 2014 13:29 Casablanca	Thursday, April 10, 2014 13:29	System administrator
  2	Date of Users.Update	2014-04-10 15:28:53 + 0200	Thursday, April 10, 2014 13:29 Casablanca	Thursday, April 10, 2014 13:29	System administrator
  3	Connection Users.Updated	XELSYSADM	Thursday, April 10, 2014 13:29 Casablanca	Thursday, April 10, 2014 13:29	System administrator
  4	Employee number	5678	Thursday, April 10, 2014 13:29 Casablanca	Thursday, April 10, 2014 13:29	System administrator

  Please, can someone tell me, how do I get all the users from a specific range of dates changes? Why I see the last change only?

  FYI: I use default IOM reports of IOM 11.1.2.2. Located in my env: /opt/oracle/Middleware/Oracle_IDM1/server/reports/oim_product_BIP11gReports_11_1_2_2_0.zip

  Thank you

  Milan

  The changes are classified according to the activity of update.  If you're updating 1 field at the same time, you will have a new section for each because they get the same verification key.  If you're updating 10 fields in a single click, you will get 10 updates to field in this verification key.  It is a grouping of changes like that.  If you just want to see all the changes, you have to modify your sql, or create a new report and not group them according to audit key.

  -Kevin

• Hourly performance statistics report

  Hello community,

  I have a VM performance report that LucD has me helped with a couple of years back... The report gets an avg value and the peak of CPU and RAM for a virtual machine. I'm trying to find a way to make and export the hourly statistics for all of the virtual machines on a daily basis. I have attached a sample report which is a Virtualization Manager from Solarwinds exit. There is no way in SVM to plan this type of a report so I'm opting for the right choice - PowerCLI

  I've also attached the script that I run to get a daily report of avg, but want to see if it can be tweaked to get the avg schedule and push a report similar to one fixed. Luc can or someone please help me? Thanks in advance.

  Kind regards

  VMSavvy

  The concept is similar, try like this

  $vm = get - VM

  $stat = 'cpu.usage.average ','mem.usage.average '.

  $todayMidnight = (get-Date-time Minute 0 - 0 - 0 second). AddMinutes(-1)

  $stats = get-Stat-entity $vm - Stat $stat - start $todayMidnight.AddDays(-1)-finishing $todayMidnight

  $groups = $stats | Group-object - property {$_.} @entity.name, $_. Timestamp.Hour}

  $groups | % {

  $name, $hour = $_. Name.Split(' ')

  New-object PSObject-property @ {}

  VM = $name

  Hour = $hour

  Timestamp = $_. Group [0]. Timestamp

  CpuAvg = "{0:N2}" f ($_.) Group | where {$_.} MetricId - eq "cpu.usage.average" - and $_. {- Eq for instance "} |

  Measure-object-property - average value. Select average - ExpandProperty)

  MemAvg = "{0:N2}" f ($_.) Group | where {$_.} MetricId - eq "mem.usage.average"} |

  Measure-object-property - average value. Select average - ExpandProperty)

  }

  } | Tri-objet-VM property, {[int] $_.} Time} |

  Select the virtual machine, time, Timestamp, CpuAvg, MemAvg

  In a CSV file, you can not work sheets I'm afraid.

  You can use Export-Xlsx to my post Export-Xlsx, the suite and ordered data .

• Track calls of historical reports

  I had a client in the matter of the duration of a call is on hold. Is there a report that indicates the call time, hold time, talk time and end time for the individual calls?

  If it is by appeal, we must look at the 'CCDR Call-by-Call detail report'.

  Wei

• Cannot log on to historical reports

  User cannot access the history of the declaration. All other office applications work for it. Error message:

  "An error occurred while trying to communicate with the Web server. Check your user ID and password, and try again. The server is x.x.x.x ".

  Check the proxy. I had the same problem with the connection to HR. Disabling proxy in IE has resolved this problem.

  Kind regards.

• IPCC express - by hours report hotline

  Hi all

  I am trying to generate a report that shows how call come in the queue of the Center call per hour.

  When you generate a report with the customer Cisco Customer Response Applications (ARC) historical reports, you perform the following general steps:

  1. Select settings of the general report, including the name of the report, to include diagrams and the date and time range for which you want information.

  2. choose settings detailed report, if you want, including a sorting method and a filter setting.

  3. use the report viewer to view, print or save (export) the report.

  http://www.Cisco.com/en/us/products/SW/custcosw/ps1846/products_user_guide_chapter09186a0080146c44.html

• UCCX 10.6 history report showing the use of the Port

  Hello

  I'm looking for a report that can show the use of the port by queue/application over a period of time.  What I'm looking for, that's exactly how my CTI ports is used for which at one point.

  We have more channels PRI in what we do the ports and want to make sure that we are not undersubscibing applications, if we are the ones who and when and if we go over our 150 ports are looking to buy licenses of more to come.

  Someone knows something that could do the trick - or this should be a personalized work?

  Thank you

  James

  Hi James,

  Please see the hourly report Utilization license available in your version in cuic which comes with UCCX. Look at the below Guide to historical reports for more detals on this report:

  http://www.Cisco.com/c/en/us/TD/docs/voice_ip_comm/cust_contact/contact _...

  Concerning

  Deepak

  -Note post - useful

• How security Vulnurability on Skype security report.

  So for the last 2 hours trying to report a problem of security about Skype.

  Can someone please provide me with a direct phone number or an email to the relevent Security Department to table the report and ask a claim for any premium from Microsoft there.

  The last 2 hours, I had to give Skype Chat support me a phone number of Microsoft who sent me everything from Department to Department, gave me and nigh - you insulted me, throughout this time unable to understand that the issue was not with my account, but with a Microsoft, which finally then told me to use Skype Chat Support who then told me that for some absurd reason told me to contact the Microsoft advertising product or to display all of the information here.

  As you can understand that it really starts to get my goat so I was wondering if anyone had somehow direct/security of this statement by phone or email.

  Thanks in advance.

  Hi, ScottBull,

  Please check your private message community in a box.

  Thank you

  Elaine

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• OfficeJet 6700 premium print date and time on the fax history report

  Running Windows 8.1 on my OfficeJet 6700 Premium AIO H711n fails to print the date and time on the historic report of the fax.  I need this information to check the box of cylinder head of the fax the documents have been sent.

  Hello dcflorida,

  I did not the 6700 but on another machine, I had to 'reset', time and date in the printers preferences.

  If you haven't done it yet, go to Settings/preferences/time and Date on the All in One printer set up (once again if necessary).

  IF your machine does not have the time / date on the history report, it includes it in the Confirmation page?

  Here is the link to the Manual too.

• License historic declaration problem

  Hi Pros,

  I recently installed 4.0.2 IPCC Express 4.0 improved on Cisco OS 2000.2.7 CRS

  My problem is that when I try to access customer history reporting & login with the supervisor or IPCCAdmin ID, he throws a message that "2: 3/31/2006 17:46:33 % CHC-LOG_SUBFAC-3-UNK: license error | All available licenses are in use by other client machines. Please try again later and check the error log 5116 file. »

  Even if there is no other customer configured for historical reports.

  When I registered my code PAK, I received the following information:

  CPIX-4. X - NEW - ENH CPIX 4.0 ENH Option varied for the server, software 1 seat

  CPIX-40ENH-1B CPIX 4.0 ENH 7825/7835 Server SW, OS 1

  CPIX CPIX-40ENH-SEAT1 4.0 ENH seat Qty 1 (agent or supervisor) 10

  My question: this installation requires an additional license to run the historical customer? And also just to confirm, I have a license for 40 agents & 2 supervisors, right?

  Please notify. Comments will be most useful.

  Pratik

  In the appadmin page, System-> system settings->

  Number of licenses of HR session. Set this value

• Third of the reporting tools for IPCC Express?

  Someone has some good suggestions for reporting for IPCC Express tools with tool included historical reports? I need to provide more robust outbound reports, and most of the historical relationship is centered on incoming calls. So I was wondering if there are some 3rd part there tools that offer better reporting box. We could develop our own with the Crystal, but I'm looking for something more 'out of the box. Thank you!

  Hey Jon,

  This seems to be a very common question on this Forum.The only thread I could find which does not reference Crystal Reports has been that of December last year that speaks of a product of prognosis.

  http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=IP%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dda04fd/0#selected_message

  I do not use this product, but thought this might help you in your search. Perhaps could you follow up with Wei and see where it leads you.

  Take care!

  SoC