IPCC Enterprise - Server Cti failover: scenario

Similar Questions

• Blackberry enterprise server configuration will not accept the connection.

  Original title: remote terminal BlackBerry or resource will not accept connection

  Blackberry enterprise server configuration

  H

  1. What operating system is installed on the computer?
  2. What exactly are you trying to achieve?
  3. What is the full error message received?
  Since your post looks like this, the problem is related to the server, Blackberry enterprise server, that's why I suggest you to report the issue to the links below for assistance:
  http://social.technet.Microsoft.com/forums/en-us/ocspresenceim/thread/84884b83-b8a4-4150-b395-19c133b6254d/
  http://BTSC.webapps.BlackBerry.com/BTSC/microsites/msbrowse.do?UMBrowseSelection=SG_BLACKBERRYENTERPRISESERVER_4_1
  I hope this helps!

• IPCC Enterprise/Express without Office

  Dear professionals,

  All those put implement IPCC Enterprise/Express without the Desktop agent tool? Simply a Cisco IP phone?

  A particular customer refuses to update their dumb linux terminals. They think that windows translates more distractions. Any way around this?

  Thank you!

  Yes, you have an option of creating service Agent on CallManager IP phone and have agents of the IPCC directly login on the phone without office. Take a look at this doc for more details of configuration:

  http://www.Cisco.com/univercd/CC/TD/doc/product/voice/sw_ap_to/apps_3_5/English/admn_app/cad_inst.PDF

  HTH, please rate all useful messages!

  Chris

• IPCC Enterprise 5.a Script question

  Hello

  I have a problem of script in an environment of IPCC Enterprise 5. 0a.

  What I need is:

  I want to have the option of specifying a particular agent I want to call by pressing numbers of the officers 'CDA' line. (Just like in the script of Agent2Agent) If the agent is busy, the call should be queued to the agent. If the Agent is not connected, it should give a busy signal.

  Here's what I did:

  In the script editor of ICM, I use a 'Run external Script"in which I use the 'Dec' to get the number of the Agent. After that, I use a QueueToAgent node. In the QueueToAgent node, I'll choose the agent on 'Search agent refeerences by the expression', because I have 200 agents in the system. Otherwise, I could have used the "explicit references Agent" (it works just fine, but then I have to use a lot of IF-nodes and QueueToAgent to get I work for all agents).

  Y at - there someone who can help me solve the problem...

  Attached document contains: Skillgroup, EnterpriseSkillgroup, EnterpriseRoute, Agent Configuration + screenshot of formula I used ScriptEditor

  Try to use the Agent node tab queue files in the Scripts of the ICM

• Steps of the DCI Get Enterprise Server Data

  After reading the online help regarding

  CIM get data of Enterprise Server and

  Define the procedure of data of Enterprise Server, I always

  do not understand how these two steps

  and how to use them. Can someone help

  explain what is the Enterprise Server domain

  and how to use these 2 steps? A few examples will be

  also be useful. Thank you!

  Hello

  Let me explain with an example.

  Assume that the call center is for the banking sector with the flow IVR as shown below

  ---> Start

  ---> Play invites (welcome to XYZ Bank)

  ---> Menu (press 1 for banks and 2 for credit card)

  ---> Output1

  ---> Get string of digits (enter the account number)

  ---> Other steps

  ---> Output2

  ---> Get string of digits (enter the number of credit)

  ---> Other steps

  ....

  IVR collects the account number or the caller's credit card number and provides information associated with the appellant. If the caller needs more information, they connect to the available agent. In order to provide detailed information to the appellant, the agent requires a/c or CC number. Since this information is already collected by the IVR, the same can be sent to the Agent and the data can be filled in the screen of enterprise data.

  To move these data values to the company data screen, use "Set Enterprise Data" step in the script. Correlatively, the configuration of business data must be done in the office administrator.

  Flow of use "Set Enterprise Data" is given below

  ---> Select resource (Set Connect property as 'No')

  ---> Selected

  ---> Set Enterprise Data

  ---> Connect

  ---> Queue

  The guide of the desktop administrator to configure business data fields

  http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/cadad455.pdf - Pg.No: 2-3

  See also Tech Tip for ' how to set up a company data screen Pop?

  http://www.Cisco.com/en/us/partner/products/SW/custcosw/ps1846/products_qanda_item09186a00801df049.shtml

  Get the data of the company:

  Step to get Enterprise Server data allows to retrieve a field Enterprise Server and store it in a script variable.

  When a call is routed to an agent of the CIM with customized business data, the same will be skipped on the company information window. Agents can change the value of these fields in custom business data and transfer to the script of the aef. The script can retrieve these values using 'Get Enterprise Data"step.

  It will be useful.

  Concerning

  Yogi

• BlackBerry Smartphones BlackBerry Enterprise Server has failed

  Hello

  my BlackBerry has returne just technical assistance, but I can not configure the E-mail again.

  He said that BlackBerry Enterprise server has not responded.

  What should I do?

  Thank you!

  Fixed! It was enough to do a master reset.

  Security options, security settings, wipe.

  Thank you!

• Problems of blackBerry Smartphones with the re-activation of account e-mail via Blackberry Enterprise server - Help!

  I have a Blackberry Bold 2 e-mail accounts (personal and business). Recently, I upgraded my Vodafone contract for only part of SIM and was able to keep my old SIM card. My personal email works fine but the business Edition should be re-activated. Instructions were to validate my password via the Blackberrry using the configuration or via the browser on my computer icon. Both options have failed because of the following:

  BlackBerry: received message that Blackberry Enterprise server has not responded to my request. An error has occurred. There are 5 possible reasons being given and I do not know how to rectify one of them.

  Browser on my computer: Incorrect ID or password. Made several attempts with different entries (don't know if my ID is my e-mail address and password for that or my Blackberry).

  Can anyone suggest how I can do this move? Thank you.

  Hello and welcome to the community!

  I think you need to talk to Vodafone to ensure that your data plan still includes services / BES-level... such is required for full use of BES.

  You should also talk to your BES admins... they, well, all control.

  Good luck!

• BlackBerry Smartphones BlackBerry Internet Service and Blackberry Enterprise server: not connected

  Hello!

  I am currently a user of the Blackberry Curve 8520 and my carrier is FONIC Germany. After trying a few applications, such as the blackberry Messenger or blackberry app World and my email accounts, I discovered that none of them have worked, although the internet explore normal worked as usual.

  After doing some research, I spotted the problem:

  BlackBerry Internet Service: not connected

  BlackBerry Enterprise Server: not connected

  After calling my provider, they told me that they are unable to connect to the Blackberry Internet Service... They had really no idea what I was talking!

  Is there anyway that I can connect my Blackberry to the service without the intercession of my career?

  Thanks in advance!

  Cervezaduff

  The service is provided by your operator, then Yes, the only way to activate your blackberry completely is to change carriers.

• Smartphones blackBerry Enterprise Server

  My BB torch is not connected to the Enterprise server or the Internet Service - How do I fix?

  Have you tried a battery pull? Remove the battery, wait 30 seconds then reinsert it.

  You are not connected to a corporate server (used for professional e-mail on BES) this will always see not connected.

  If you're still having problems, you should contact your carrier because they can check on your service outages, etc.

• Enterprise Server blackBerry Smartphones Torch No. 9810 option

  Hello

  Please help, I bought a Torch 9810, that does not give me the Enterprise Server option when setting up my mail.

  Thank you

  http://docs.BlackBerry.com/en/Admin/deliverables/24176/Activate_BIS_device_wirelessly_1490574_11.jsp

  Snip

  Once the application is running, an enterprise activation menu item appears under the menu advanced on the device (the menu item disappears when an administrator send service books to the device). Ask users to start the activation process using only demand for smartphones BlackBerry Enterprise activation.

  then maybe on your carrier it will not be deleted but on AT & T it does when the BES plan not applied.

• E-mail blackBerry Smartphones Enterprise server problems: "Sent" but not "received".

  Until last Monday (3/16) my email worked fine.  I downloaded and installed version 4.7.0.32(which je n'avais pas encore utilisée-n'importe quelle version) Office Manager at my work computer.  I went through the Setup process and thought that I had done everything right.  The first sign something was wrong was that I had duplicate appointments and items to my calendar, two of everything!  I soon discovered that e-mails sent to my email to work (I have the connection with an Enterprise Server) are not transferred to my Blackberry.  The strange thing is, every email that I send TO my work email is displayed on my Blackberry.  I'm not having problems with SMS or e-mail that is transferred from my home email so I suspect I missed inadvertently to the top of my business account settings.  I checked to make sure there is no rules or filters put in place and nothing found.  I searched each of the help pages, configuration and I could find the settings. Twice! And still not found what I recognize as a solution.  I'm not really interested in the Desktop Manager, but they suspect that if I delete it out of my work computer it won't change things.  I am almost certain that my problem is related to the Desktop Manager settings, emails literally ceased to be passed right after that (checked by comparing my BB with my business account).  Thanks for the help.

  OK, time to sit down and scoot up a big portion of Corneille.  Despite my first two efforts to find filters or transfer rules I found them on my third.  I don't know how I missed it, but I have an option on Fund Manager that has affected my email.  Now, I need to look like see why do I get duplicate calendar events...

• BlackBerry smartphones by using Wi - Fi without Bb Enterprise Server connection?

  My employer does not Bb Enterprise Server. I get my email Exchange 2003 by running Desktop Redirector on my desktop PC.

  Enterprise Server is required to use the Wi - Fi function? If I go to a Wi - Fi hotspot as a café-restaurant, the "BOLD" uses the Wi - Fi connection for e-mail and navigation?

  Wi - Fi is used only for an internet connection for calls, text (SMS), picture (MMS), it requires a connection to your provider.

  I hope this helps.

• How to replace ENTERPRISE Server Option the Option of Service Internet BB BlackBerry Smartphones?

  There is the ENTERPRISE Server option installed on my 8700.

  I want to vsend and receive emails from email account different without making use of the BB Enterprise stars I would like to get rid of the company-installed program and replace it with the option of Internet Service.

  I wonder if it would be possible.

  Can I replace Enterprice feature by the normal Internet Service? and how?

  Thank you for any information

  Hello!

  The options you are presented with when you start the e-mail Setup Wizard are controlled because of the type of account you have with your carrier. Given what you describe, it seems if you maybe on a generic data plan (or maybe no data don't plan at all)-it's usually not enough to grant you access to the Blackberry Internet Service that is hosted in your operator. To enable the configuration of the personal e-mail, you should contact your operator and ask what is often (do not universally thought) called the Blackberry data Plan. Whatever we call it, we need a plan of your provider that gives you access to Blackberry services increased that they host - and you have to pay for access to enhanced services. Once you have these accounts, you will have a personal messaging as a configuration option (note, however, this company will not "replaced"... rather personal will be added to the screen).

  Good luck and let us know!

• BlackBerry Smartphones Enterprise Server?

  Hello!

  I am very new to the blackberry community... My account is through AT & T, but I bought the 9300 from Amazon Wireless. I tried to get my email/facebook put in place. But in the Set Up Wizard, when I go to Set Up Email, it asks if I want to use a professional email with Blackberry Enterprise Server account. And if I click NEXT, it asks for a password.

  What is this Enterprise Server? And how do I get my email on my phone!

  Any help is greatly appreciated!

  -Jen

  Hi and welcome to the Forums!

  To use the Push RIM owner messaging capability, you must have an adequate data of your carrier plan. Carriers BIS (BlackBerry Internet Service) host for their BB users. In general, BIS is not available through generic data plans. Several ships make stop what is needed the Blackberry data plan. Whatever they call it, it is the carrier that delivers BIS users of BB - contact - the for assistance. Once you have a compatible BIS data plan on your BB (fees regardless of your carrier will charge, btw), then you will have personal email added to the e-mail Setup Wizard.

  http://www.BlackBerryFAQ.com/index.php/What_do_I_need_a_Data_Plan_for%3F

  In your situation, the option of the company is not relevant.

  Good luck!

• Service internet blackBerry blackberry Smartphones and the blackberry enterprise server is not connected

  Hello

  I have a question, it seems that I forgot to pay my monthly subscription for blackberry

  and it had to be today March 1, 2011, I paid, there already but I still isn't my internet work

  my blackberry internet service and blackberry enterprise server are not connected.

  do I have to wait overnight or have they me removed from the system or what that

  can you please help someone thanks.

  Hello

  BlackBerry does not provide the service.  In fact, it is done by your carrier.  Therefore, it would be best to contact your provider for assistance to ensure that they have received your payment and see if they have disabled anything on their end.