automatic updates has encountered a problem and needs to close.

last week after a failed installation of avg 9 (incomplete) the computer has worked well. two days after that it gave me an error that Windows could not start due to a "hard or software change. as well as some speak of him cut for unknown reasons (which means that I hit the off button) because safe mode would not even run (I'd get a list of processes to the bottom of the list and they would arrest) we had to get the computer fixed.

She came back and I turn it on and this alert appears that the "automatic updates" contains an error and must close. When I hit send, it returns minutes later. If I hit send, is the same thing.
What happened and what this guy are doing on my computer? Was this service pack 3? I can't copy paste the journal because it is an XML file and there will be the tags of XML in it.

This is the error code
AppName: wuauclt.exe AppVer: 5.4.3790.5512 ModName: wuauclt.exe
ModVer: 5.4.3790.5512 Offset: 00014154

By various people, I thought it is very bad

When there was the problem of norton (would not go beyond the home screen where you can choose users) and he is home, I do not have this new error.

If you're very lucky, what follows will focus on your problems. If not, you have to find a better 'computer man,' who knows what he did (not the Geek Squad or others), or pay for a new computer.

1. download the Norton Removal Tool, save it to your desktop: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

2. close all open applications (that is, anything with an icon on the taskbar).

3. double-click on the file that you saved in #1 above to run the utility. DO TAP not your keyboard until the race ends, then restart.

4. use the FixIt (aggressive mode) on this page to reset the Windows Update components: http://support.microsoft.com/kb/971058

5 download/install Microsoft Security Essentials (application free anti-virus & AntiSpyware) & reboot: http://www.microsoft.com/security_essentials/default.aspx

Note: Install Microsoft Security Essentials (MSE) instead of AVG, at least for now, please. MSE updates through Windows Update, so it's going to be a very good way to see if the Windows Update/automatic updates works now.

Comment:

«sound [a pretty good computer] for what it is, even if 3 or 4 years (and previously owned, so I didn't have it in its infancy).»

Because of the means it was a used computer / opportunity when you bought it? If so, you format the hard drive & reinstall Windows as soon as you have bought (or do you have someone do it for you before you bought it)?

~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

Tags: Windows

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