BlackBerry Q10 speaker/Mic stopped working - I'm the only one? Help!

Hello

A few weeks ago the mic on "speaker phone mode" on my phone stopped working.

Phone works very well in phone mode, but to try the speaker - a total nogo button!

WTF and everything!

For me, this is one of the most important features on the phone!

 

Then I realized the microphone for recording videos has also disappeared.

When I try to use it on the phone calls, looks to an endless loop.

Here's what I've done so far:

1 deleted all apps purchased for nothing.

2. rebooted, restarted, pulled battery... nothing.

3 reset the device... Yes, completely done... nothing.

4. has tried to put in headphones, removing the headphones (seen this somewhere)... nothing.

Someone at - it this?

Am I the only one?

Great thanks - love my Q10, but need the speaker (and return buttons!)

Go to the App help click test and see if you can test the microphone. Of it fail the test, you will need to contact your carrier for warranty repair.

Tags: BlackBerry Smartphones

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