BlackBerry Smartphones Getting email twice?

Similar Questions

• BlackBerry® Smartphones getting fake email

  Hello:

  I seem to be getting the wrong email. It seems an ENCORE in Bournemouth in England is send someone elses email to my PIN in the Canada. I sent emails to person to get his BIS to stop, but she did not. I don't think she even knows or cares. What to do. It makes me crazy with 50 emails a day.

  To clarify, e-mails are sent to any PIN code. Rather, BIS pulls e-mails from an e-mail server and pushes them to the Messages of BB app under this integrated email account via BIS BB (for example, the e-mail on the device Setup Wizard). So, if you have only your GMail integrated with this BB, it must have some sort of redirection rule of sending emails to your GMail (which would be strange, indeed, I think)... but not to your BB PIN, for real emails don't get shipped PIN, only on the e-mail address.

  Either it was not a new device but rather was used and was not properly cleaned of all configurations before being sold... and you're the unlucky recipient of a sloppy seller does not complete what they need to do:

  • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  To be sure, check inside the e-mail Setup Wizard and see what you have there... If you only have your GMail account, then something really weird happens... and I recommend to contact the seller and make them apply to 'new' State they represented as height (note that is what matters... packaging can always be made to air well... only the issues of representation of sellers).

  You can try the steps from the buyer in the KB above... but from what you describe, I honestly have very deep concern now on the total utility of this unit for you... He would never properly and fully usable.

  Good luck!

• BlackBerry Smartphones Invalid email and password on blackberry 9790

  I have been using everything ok through POP3 email on my blackberry for the last six months and then all of a sudden yesterday asked me to check the password that I tried to do it but the only message I get, is that my user name or password is invalid.  This is not the case, as I am with the same username and password on outlook and my Ipad and these work perfectly. Can anyone help?

  We had a problem with our email on Wednesday, it is now sorted and the passwords have not been changed.

  I tried the hard reset, tried to set up online service, free books works and still will not accept the good user name and the password.  It's driving me crazy!

  Thank you.

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your configurations for the relevant accounts. Otherwise, you should contact your mobile provider for formal support.

  Good luck!

• BlackBerry smartphones address email and password

  My Blackberry Torch was stolen recently.  Now that I got my new camera and everything seemed to work OK.  I received emails addressed to it and who is "pushed".  I tried to download an app and had my Blackberry ID need I entered.  She would not accept my new password - so I asked to reset - but the email they were supposed to be sent to my blackberry address did not!  Does anyone have ideas, what can I do now?

  Oh okay Ouch, the using the blackberry.net email account is not good. These emails cannot be found or read any where, but on the BlackBerry smartphone.

  Personally, I never recommend using blackberry.net for this main reason e-mail accounts.

  My best suggestion is to get a gmail or yahoo account for free and create a whole new BlackberryID.

  Then, call your mobile operator Orange and ask them to bring this problem to RIM level two level tech support and get your old account merged or moved to the new BlackBerryID.

  Yes, it's complicated. But it's the only way I see possible... all this because of the password reset. Yuck, indeed.

• BlackBerry Smartphones Get app world works... the 8520 using a mac...

  Help me please! I tried everything, I just bought a BlackBerry 8520, v5.0.0.681 (Platform 5.2.0.67) and I was so happy, but now I do not know... I can't get anything to work... well ok, I can call and send SMS messages... but I was expecting a little more

  I can not install the app world, I really tried to find solutions before writing, but I can't find anything that helps...

  I tried first on the mobile; It has installed but says something about an unsupported version, so I uninstalled the app...

  then I tried with the desktop software, it gives me this message: BlackBerry Desktop Software could not validate your update to the BlackBerry device. Aborting installation because of the failure of the validation. Some packages contained unsatisfied dependencies...

  If I'm going to try one the web, I get this message after choosing the stem;

  Hello and welcome to the community!

  Your BB OS is outdated... you need to update... the current version is 5.0.0.1036. Here's what I recommend... Since you are on MAC, which makes it a bit more difficult that the sets of tools to deal with things are much more limited on MAC:

  (1) properly uninstall the RIM desktop software:

  • KB18771 Install and uninstall of BlackBerry Desktop Software on a Mac computer

  (2) obtain a new download of the RIM Desktop software:

  • http://us.BlackBerry.com/apps-software/desktop/desktop_mac.jsp?lid=us:BBsoftwareesktopSoftware:MAC & lp...

  (3) install the software on your MAC Desktop

  • KB18771 Install and uninstall of BlackBerry Desktop Software on a Mac computer

  (4) now run the Desktop software, connect your BB when prompted and perform a clean reload of your BB OS, choose the most recent version that it offers (if all goes well, 5.0.0.1036):

  • KB19915 Perform a clean reload of software applications smartphone BlackBerry using BlackBerry Desktop Software on a Mac computer
  • If you have no data on the BB that concern you, and then simply proceed with this update. If you have data on the BB, do not agree that the update and first perform a manual backup of your BB to your Mac. After the update, you may need to restore from this backup (update COULD take a backup itself and restore for you).

  (5) close the Desktop software and unplug your BB when it's all over.

  Now, you must do these steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! Good luck and let us know!

• BlackBerry Smartphones no email on Curve 8530

  I stopped getting emails on my 8530 and after a complete restoration, I started to get emails for only one email addresses, but not the other two I use. Because I did a full restore, I'm not sure what I can do. Any suggestions?

  Reconciliation is governed by this KB:

  • KB05133 Features of the BlackBerry Internet Service email reconciliation

  Please check carefully that in the e-mail Setup Wizard, you have successfully activated the selections necessary to activate the features available:

  • KB11830 How to activate the options of reconciliation of wireless email for deletion of e-mail messages on the BlackBerry Smartphone

  Good luck!.

• BlackBerry Smartphones HTML Email 'Automatically download Images' does not work

  I use the BIS service with 4 separate emails, (paid 1, 2 free on the web and 1 BB email) using a Blackberry Storm 9530 with Verizon Wireless service...

  I have this setting enabled for all of my emails, to automatically download images and display in HTML... but no email no. Everyone I get I have to manually, select options and upload pictures! How can I fix this?

  Hello!

  See this KB:

  • KB15254 How to configure HTML email support on the BlackBerry smartphone email

  It sounds like you already have the correct settings. But, at the bottom of this KB is a statement about the external link images... If the image is linked to the outside rather that integrated, you will still need to manually get the image.

  See you soon!

• BlackBerry smartphones compose emails

  So I've always had my Gmail account set up on my phone, but for some reason, when I go to answer an email or compose a new, I get a message that says "no e-mail service not configured. You will be redirected to the Setup Assistant to configure your e-mail account. "So I click 'ok', and then he said: 'no message service not configured. You will be able to save the draft. "I clearly have my account set up because I get these emails on my phone and my e-mail address is listed under my email accounts, so I have no idea what is wrong. I even re-entered my password, but that didn't seem to do anything. I would like to know if anyone has any ideas - thanks!

  Hello!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS lines for these accounts.

• Installation application blackBerry Smartphones 9320 email missing Vodafone

  Hi all

  I have a curve 9320 (best phone ever) using 7.1 1319 but can not get working internet mail. Info here any help would be fantastic.

  -Curve 9320; Vodafone UK; Personal SIM; BIS is working like having internet on phone. new combined and had the same problem on the same model/same before the purchase SIM.

  -Email Setup Application appears to be missing

  -Tried to install via Desktop Manager, but cannot download the OS on internet, so impossible to reinstall; downgrade then upgrade again; or install specific app

  -Managed to download a 'leak' configuration of e-mail application, but have not installed correctly.

  Source of this app:

  http://forums.CrackBerry.com/BlackBerry-bold-9780-F219/email-setup-application-can-fixed-633200/?_ga...

  Error I get after installing and phone restarts:

  "untrapped exception."

  java.lang.ClassCastException.

  -J' now uninstalled it

  -Also tried to connect to BIS on Vodafone, that I could do, but adding the account e-mail address here does not insist on it on the phone

  -NB is a "hotmail" email address  I logged on Outlook online (ie. new name for Hotmail) and "enabled the synchronization of POP."  There were other options to set and I've never had to do this in the past.

  Yes, I looked here! -

  http://support.BlackBerry.com/kb/articleDetail?ArticleNumber=000010773

  Seems there are two routes - try to get the installed application and works; and get email works "via the device browser" (don't know exactly what it means the latter).

  Vodafone has failed to return the telephone directories - surprising alone is sufficient.  This seems to be a way out for me.  I have to just get email configuration app works.

  TBH, I think it's the best phone ever made because it has great physical keyboard; long battery life; is not to touch and smooth corners. Little surprised does not I don't see how anyone could afford a new fancy phone every 2 years!

  Don't see how it could be a problem of system of Vodafone/Blackberry as surely several 9320 users using internet messaging with vodafone United Kingdom - some hotmail.

  Looking forward to hear whatever it is, any help would be fantastic!

  Hello and welcome to the community!

  You tried not bad... well way... but here is the key:

  NF64 wrote:

  Vodafone has failed to return the telephone directories - surprising alone is sufficient.  This seems to be a way out for me.  I have to just get email configuration app works.

  It is not a red herring... the Service books are required. Legacy devices BBOS do not have a client application of full e-mail on them, they demand BIS in order to work for the email, and Service on the device books is a requirement for the functionality. Therefore, if Vodafone did not send Service directories, then something is very wrong... but, if the problem is their network, only they can look deep into it. Until the SBs exist on your device, it is useless to try whatever it is about the configuration of e-mail... the SBs are a sine qua non closed.

  Here a very important question that you ask them - is your device model specific fully supported by their network for automatic filling of HRT and service book? No carrier BB support all models... each carrier chooses their subset of models to support on their network. With BBOS legacy, you can use specific models that are fully compatible with the carrier network for the automatic receiving HRT and notebook entries maintenance. Reference:

  • http://support.BlackBerry.com/kb/articleDetail?ArticleNumber=000023393

  If they tell you that your device is not supported by their network, then you're done... inconsistent is not compatible. Period.

  If they tell you that your device is supported by their network, then you will need them to dig deeper and determine why they are not able to send the inputs required to your device. Once again, only they can look deep into their network to determine why this cannot work properly. Nobody here has such access. In addition, only your carrier can escalate your case until BB officially if additional assistance is required... you have no channel to do (well, not for free).

  There are many possibilities as to why it does not work for you... all here, we can do is guess at those. Here are a few possible assumptions:

  1. As noted above, your device is incompatible with their network
  2. Your device is listed as reported lost or stolen
  3. Your device has a BIS account running on another carrier... If so, then Vodafone will not be able to create an account for her in their system of BIS.

  There are other possibilities, but I think you get the drift. What is a key issue for you - how to acquire this device? If there was a camera formerly, numbers 2 or 3 in the list above may be even more possible.

  Good luck and let us know!

• BlackBerry Smartphones, sending emails

  Whay can't send emails but I got it from a personal account? I have a BB ID. email come to my area main message and not in the e-mail folder, I put in place.

  Bob

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books (pre-BB10 only devices)

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • Pre-BB10 ONLY devices. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • Peripheral BB10. Hold the top button until the counter reaches zero. Wait for the unit to be completely stopped (for example, nothing appears on the screen, no lights, etc.). Hold the top button until the red light. Wait through the entire boot process. IF this fails, you can try the method of battery-pull above, but it is normally NOT recommended unless nothing else works.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your configurations for the relevant accounts. Otherwise, you should contact your mobile provider for formal support.

  Good luck!

• My bb bold blackBerry smartphones get more heated and stops loading

  I have a bb bold 9780 which is about 9 months old... recently I started having this problem with my battery to reach extreme temperatures of 45 c and then sign shows a card that supposed to happen when my battery is fully charged, but gets to 40% and does not load then... I have to put my personal number near the ac to cool up to 29 c to recharge it. even the battery life is very poor... She is barely 4 hours on a full charge... I have 2 batteries... I have a 9000 "BOLD" and I of the 9780 and the two we live the same problems...

  Thanxx in advance

  Hello and welcome to the community!

  It is possible that your battery or BB has encountered a problem... to test, this sequence is necessary:

  1. Get a known good and already fully charged battery... use it in your BB and see what happens
  2. Get access to a BB good and the same known... use your battery in there and see what happens

  The results of this will show if your BB or your battery that has the problem.

  What you describe, it is likely that your BB, which is the root of the problem... to test, I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  It is also possible that your BB has a problem at the level of the material which is the cause... and, of course, the internet remote diagnosis and operating system/software recommendations will be nothing if this is the case.

  Good luck and let us know!

• BlackBerry smartphones work email Acct

  having problems creating my work with Blackberry Enterprise Server email; Model BB 8530.  followed all the steps, enter working e-mail and password, display shows 'communicate with the server"and never goes beyond this point.  My work email receive an email from BB on execution of data between BB and job server.

  After waiting a few minutes, I get an error msg that says: the blackberry enterprise server server did not respond to your activation request.  an error has occurred.

  any suggestions?  Thank you, Steve

  If your carrier doesn't support BES so there is no way around it

• BlackBerry Smartphones Double Emails

  I recently move my curve to OS 4.5 and I get now all my emails twice.  I use my Comcast account, but I can't understand what went wrong.  If more information is needed, please let me know.  Thank you in advance for any help offered.

  Matthew.

  Well, it was no doubt this redirection rule that was causing this probem. Happy its worked out for you.

  With regard to the other issue. Messages is a central point for all incoming mail. This cannot be changed. If you have several e-mail messages to the device configuration and want to check separately, hide the messages icon, and use of these files, if you have only 1 email, you can use either or and hide the other. It is supposed to delete in both directions. its not really 2 emails, this is the same email simply view 2 sites. Its kinda like a House. Visualize being able to see the TV screen in the living room of the entry door and the back door of the House. If someone walked in the front door and took it out, you wouldn't be able to see from the door from behind... and vice versa.

• BlackBerry Smartphones read emails on Blackberry are not marked as read in GMail

  Hi all

  I just upgraded to the 9650 the 8530 and after serious problems finally got so that I could read my emails.

  The problem I have now is that on one of my gmail accounts does not seem to recognize when I read an email via my blackberry. Previously on my 8530 (and before that, the 8330), seconds after that I read an email on my blackberry, it'll show such as read on the gmail website.

  Either way, I don't have this problem with my second g-mail account.

  Thank you in advance for your help!

  BIS has been receiving a lot of updates for GMail... even a plugin on the BB which is supposed to improve the functionality even further. Unfortunately, I chose to use GMail for my BB, so I don't have direct experience with integrated BIS GMail how would work. But, I would say that, like all things financial, past not a good indicator of what it now takes performance would give any changes that have been for GMail via BIS. ;-)

  It is quite possible that we use 'old BIS' and the other is using 'new BIS' - withdrawal and return duct BIS is required to receive the new "ENCORE" features. But I worry about who's who in your case - and I fear even that I recently saw so many problems with that (and Yahoo as well). If you're brave, you can remove both of the BIS (and, indeed, all the others you have here) and then wait a while... for more simplicity, I say an hour. Then re - integrate them both and see what happens... at least, in this way, they both would be on the latest version of BIS and the functionality would be the same thing (with, of course, the risk being that neither works the way you want!).

  You can consult this KB in case he has something useful:

  • KB18405 Google mail upgraded to BlackBerry Smartphones

  Good luck!

• Backup BlackBerry Smartphones get BB protect compared to the clouds

  Hello world

  I tried the manual backup yesterday by the site Web de Blackberry Protect. I successfully backed up the first time and made a few changes on my BB Curve 9300. Freed from some space by deleting messages and other data. I also want to return to the top of that State or to this specific point, I did the backup through the site Web of Protect. To my surprise (and I'm not aware) the new backup crushed my previous where in I need important messages I deleted expects that the backup will just create another set of backup rather than crush the other.

  My question is. Are there opportunities that I can restore this backup?

  After a few searches on Google and read messages. I knew that the backup is saved in the cloud that has lost the chances of recovering data backup with recovery tools that I can use.  I thought that if I can retrieve/recover deleted files and even formatted disks, technical staff of BB Protect or RIM could do the same and help me with my problem.

  Hope my message reached the Cloud for RIM or BB Protect administrator.

  Thanks in advance.

  Anthony

  Hello and welcome to the community!

  First of all... this site is not a channel for any official communication with, support, or climbing to the RIM. This site is a community of users for volunteers who are trying their best to help each other, but we have no access to any system "back-end" to act on your request. If you really need official support from RIM, you must start with your support contract required string that starts with your mobile service provider, which can degenerate case RIM free of charge to the end user if such is always appropriate.

  There is something called incident support, but it costs to just ask the original question, since you are not through the contract, you signed at the time of purchase. If you want to study, you can check it out here:

  • http://us.BlackBerry.com/support/programs/technical/incident.html

  OK... with that of the road, see:

  • KB25063 How to use BlackBerry Protect to restore data on a BlackBerry smartphone

  According to who, it should actually be different dates you can use BB Protect backups. If they are not, however, appear for one reason or another, they are not available to you through any means automatic... and you would need official support (above) of a human being to the RIM to see if it can be recovered.

  All this said, I hope that you are not solely on BB Protect for your backup needs. BB Protect only back up (I think) 8 databases, which is a small subset of all the content of all of your valuable data. FYI, here's the process that I always recommend:

  Daily - configure BB Protect to save what he can, preferring to WiFi if the network of consumer data carrier is a matter of concern.

  Weekly:

  If you're not up to BBM7, then manually save your BBM contacts to the memory of your device or Media Card

  • KB20554 How to back up and restore the BlackBerry Messenger contacts list

  Via the mass storage Mode, copy all the contents of the memory of your device and Media Card on your computer

  • KB11879 What is the mass storage mode

  Via the desktop software, perform a full backup of your BB

  • KB12487 How to back up data from smartphone BlackBerry using BlackBerry Desktop Software for Windows
  • KB03974 List of database for the blackBerry smartphone

  There is an old saying:

  • There are two types of computers of users of devices - those who have lost data and those who will be

  As insurance, the backups are reactive or an optional activity. And this process, in my humble OPINION, provides the best protection of all the valuable data that is kept on their BB. When you compare BB Protect backup actually compared this process to protect, I think you will find that the difference is very large. In addition, this process would give you 100% control to keep the previous backups.

  Good luck!