BlackBerry® Smartphones getting fake email

Similar Questions

• BlackBerry Smartphones get my email to change from my old Blackberry to my new Blackberry Curve

  Help please, I got a new blackberry curve of work to replace my existing blackberry, I managed to copy my contacts but have had no luck with transfer on my e-mail or my conversations earlier by text ANY IDEAS please?

  Hello and welcome to the community!

  What is BES? If so, please see your BES Admins for assistance.

  Otherwise, please see the capabilities of the various methods to switch of the device:

  • KB05421 What is the switch device Wizard
  • KB23677 How to change device using BlackBerry Desktop Software

  Good luck!

• BlackBerry Smartphones somehow the email I use to send a message with gets changed to a different e-mail address at the receiving end

  I'm really confused.  I recently deleted an email account and now when I send an email with the account remaining on my bb message left under an account but the receiving end get the email from the deleted account.

  I checked the service books to see if there are books related to the old account and the answer is no.  I sent Service books and always end upward with the same result

  Any help is appreciated

  Thanks Wolf359

  It turned out to be a problem with Hotmail grabbing a deleted account alias.

  Thanks for your help

• BlackBerry Smartphones not receive emails on my BB Gmail :(

  Hello today I install both my Hotmail & Gmail on my BB Bold 9780 accounts. I received the confirmation emails "Activation on the server" in the two accounts on my BB so I assumed that everything has been done successfully. Fake! Hotmail works very well. I am able to send & receive the BB with no problems & receive emails in both my Inbox via hotmail.com & on my BB. However, the Gmail account, is another story. I am able to send using the my BB Gmail account & I get in my Inbox via gmail.com only! I sent emails at random my gmail.com Inbox just like a test & still only received in the Inbox via gmail.com & not on my BB. I don't know why were there to Gmail security changes that can cause this problem? Any help would be appreciated as my Gmail account is my main account for business related emails so I always need to be connected. Thank you.

  Hi Ms_SoSo

  Please try this sequence and see if that helps.

  1 - first record your PDA to your network.

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • You expect a registration messages in your Inbox messages.

  2 send your Service book

  • KB02830 Send the directories for the BlackBerry Internet Service
  • Wait until you receive the registration for each email message on your message box

  3. and then do a restart of battery like that pull while the device is powered on remove your battery wait for a min. then reinsert back

  Try it and tell us.

• Response of the blackBerry Smartphones can not email!

  Suddenly, since I've updated my BB 8520, I find I can send and receive email - but do not answer them!  Any ideas as to why?

  Hello and welcome to the community!

  After updates or then get email of wobbly, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for formal support.

  Good luck!

• BlackBerry Smartphones Get app world works... the 8520 using a mac...

  Help me please! I tried everything, I just bought a BlackBerry 8520, v5.0.0.681 (Platform 5.2.0.67) and I was so happy, but now I do not know... I can't get anything to work... well ok, I can call and send SMS messages... but I was expecting a little more

  I can not install the app world, I really tried to find solutions before writing, but I can't find anything that helps...

  I tried first on the mobile; It has installed but says something about an unsupported version, so I uninstalled the app...

  then I tried with the desktop software, it gives me this message: BlackBerry Desktop Software could not validate your update to the BlackBerry device. Aborting installation because of the failure of the validation. Some packages contained unsatisfied dependencies...

  If I'm going to try one the web, I get this message after choosing the stem;

  Hello and welcome to the community!

  Your BB OS is outdated... you need to update... the current version is 5.0.0.1036. Here's what I recommend... Since you are on MAC, which makes it a bit more difficult that the sets of tools to deal with things are much more limited on MAC:

  (1) properly uninstall the RIM desktop software:

  • KB18771 Install and uninstall of BlackBerry Desktop Software on a Mac computer

  (2) obtain a new download of the RIM Desktop software:

  • http://us.BlackBerry.com/apps-software/desktop/desktop_mac.jsp?lid=us:BBsoftwareesktopSoftware:MAC & lp...

  (3) install the software on your MAC Desktop

  • KB18771 Install and uninstall of BlackBerry Desktop Software on a Mac computer

  (4) now run the Desktop software, connect your BB when prompted and perform a clean reload of your BB OS, choose the most recent version that it offers (if all goes well, 5.0.0.1036):

  • KB19915 Perform a clean reload of software applications smartphone BlackBerry using BlackBerry Desktop Software on a Mac computer
  • If you have no data on the BB that concern you, and then simply proceed with this update. If you have data on the BB, do not agree that the update and first perform a manual backup of your BB to your Mac. After the update, you may need to restore from this backup (update COULD take a backup itself and restore for you).

  (5) close the Desktop software and unplug your BB when it's all over.

  Now, you must do these steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! Good luck and let us know!

• BlackBerry smartphones are not emails

  As of this morning, I receive emails on my phone.  I have two accounts e-mail set up on my phone and no one receives e-mails.  I know I should be because I get them on my laptop.  I can send emails from an account, but I can't receive them.  I contacted AT & T (my service provider) and they couldn't help me.  They gave me a number of support for Balckberry (877-255-2377), but I was unable to get through.

  Hello and welcome to the community!

  I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... ( Please wait for this before moving on to the next step) :

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for official support... but...

  bwhuey wrote:

  I contacted AT & T (my service provider) and they couldn't help me.  They gave me a number of support for Balckberry (877-255-2377), but I was unable to get through.

  It's very very interesting... I suspect the one who talked you to ATT was not (I'll be gentle) adequate training. Contractually, end users have no way to try to contact BlackBerry directly for anything (well, not for free). Rather, the carrier should worsen your BlackBerry case and provide you more information (for example, a file number)... but just to give you a phone number means (I'm sorry), the person gave you att, because this isn't how the support system. And it's actually a bit surprising... all the reports I've heard indicate ATT to get a best trained support groups for BB to anyone... but maybe they skate.

  In any case, if the above does not work, their ring upwards and insist that they solve it correctly. Emphasis first to be transferred to the personal support of BB dedicated ATT (I think they have such a group) because it is also a mandatory step before be remounted for BlackBerry (but correctly... not the way you describe).

  Good luck!

• BlackBerry Smartphones cont enter email or texts please help!

  Hi, im abit new to BlackBerry and phone was doing well, this afternoon, I can not get into my emails or text messages, I can click on the icon for the two but so it's like it has frozen on me, and I have to press the button red power of appeal to get the icon! not sure if I've done something, but been trying all afternoon and no luck, if anyone can help me I would be very grateful.

  Thank you very much

  Hi and welcome to the forums!

  Try a traction battery (hard reset) as a first step.
  Thank you

  Bifocals

  KB02141 How to reset a BlackBerry smartphone

  No data will be lost when you do the following: remove the battery while the device is activated.
  Remplacer replace after one minute, let the device reboot 1-3 min, see if the problem is corrected.

• My bb bold blackBerry smartphones get more heated and stops loading

  I have a bb bold 9780 which is about 9 months old... recently I started having this problem with my battery to reach extreme temperatures of 45 c and then sign shows a card that supposed to happen when my battery is fully charged, but gets to 40% and does not load then... I have to put my personal number near the ac to cool up to 29 c to recharge it. even the battery life is very poor... She is barely 4 hours on a full charge... I have 2 batteries... I have a 9000 "BOLD" and I of the 9780 and the two we live the same problems...

  Thanxx in advance

  Hello and welcome to the community!

  It is possible that your battery or BB has encountered a problem... to test, this sequence is necessary:

  1. Get a known good and already fully charged battery... use it in your BB and see what happens
  2. Get access to a BB good and the same known... use your battery in there and see what happens

  The results of this will show if your BB or your battery that has the problem.

  What you describe, it is likely that your BB, which is the root of the problem... to test, I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  It is also possible that your BB has a problem at the level of the material which is the cause... and, of course, the internet remote diagnosis and operating system/software recommendations will be nothing if this is the case.

  Good luck and let us know!

• BlackBerry Smartphones turn off email work on BB to the office where e-mail comes to my computer

  User "BOLD" of Blackberry - first week

  I love to get the email of my work on my BB when I'm away from the office or at a meeting, but when I'm in the office, is there a way I can stop the email to go to my BB?

  Thank you!

  Alice741 wrote:

  Thus, emails that I remove from my office will download to my BB after that I have turn on the data?  Even that is a help!

  Thanks for the reply.

  OK, IF you're on BES, you shouldn't bring later in the day for the BB.

• BlackBerry Smartphones Recieving duplicate emails, please help!

  Hey,.

  I thought I found how to solve this problem, but I do not think!

  I had a BlackBerry "BOLD" (never locked) as a gift during a stay in the UNITED Arab Emirates. I recorded for their services and set up my email by phone account (prohibits the company, its never locked).

  I came back to the Canada and subscribed to the services of BB with my ISP (Rogers). I had deleted the email from my phone and added it but now I seem to get duplicates of all my messages from my Gmail account!

  Based on what I've read online, apparently my PIN needs to be released or something, but how to fix this? I hate having to receive 2 emails all the time, it's boring.

  Help, please. Your help will be greatly appreciated.

  EDIT: I would like to add that even when I delete my email through setting up account, I still receive emails on my Blackberry (and a single email). It seems that it is interconnected with my blackberry. How can I get rid of this?

  Mood

  My career has been able to solve the problem for me. Consider this topic resolved.

• BlackBerry Smartphones only receive emails during activation of the browser

  Hello. I'm new to this all advice would be appreciated. I got my 83xx for several months and everything has been fine. I get an email and my phone rings/buzzing. All of a sudden, something has changed. I get emails on my yahoo account, but they do not come through my BB. If I click on the browser, they come through. Don't know what setting I changed. Any thoughts?

  Thank you!

  What is the exact model, rather 83xx?

  1. options > advanced > host Routing Table > Menu > register.

  If still nothing...
  2 return your books to your BIS service provider site.
  http://www.BlackBerryFAQ.com/index.php/Where_can_I_log_into_my_BIS_account%3F

  3. with the BlackBerry device powered time, remove battery for a few seconds and then reinsert the battery to restart

• BlackBerry smartphones download old Emails on BlackBerry with IMAP

  I just got a BB Curve 8330 Sprint and set up my IMAP e-mail account. I'm on a Mac, and PocketMac is not a useful way to get my email from Mail.app on my BlackBerry. My BB works fine when I get a new email: it is visible on the BB before it appears on the computer. My problem, however, is that I want all of my old emails and files downloaded on my BB. Because of my previous experiences with IMAP, I thought that when they were connected the BB would automatically download all of these emails and folders, but I could not do make or find answers online. So I was wondering if anyone else has had this problem and how you solved. Nothing don't that seems to be working.

  Thank you.

  not possible unless you transfer all your emails to yourself

  BB will capture only whats new from the time that you integrate the e-mail account to your BB

• BlackBerry Smartphones Block of emails?

  Is it possible to get the Trojan virus Virtumonde on the 8900? Of my friends have this virus on their computer, I get these emails on my 8900. Should I block mails on my phone? If yes how can I block the on my phone?

  Hi and welcome to the Forums!

  To my knowledge, no virus has yet been published that will infect a BB... most are written for MS Windows OS, which is not the BB.

  To block the emails (if you are on BIS), you can use the filters:

  KB04558 Add a filter to a BlackBerry Internet Service account

  Good luck!

• Message from recvd 8700 blackBerry Smartphones that enabled email accounts

  I have a 8700 Blackberry on T-Mobile. v4.1.0.346

  Yesterday I received messages from the activation server for each of the accounts already active e-mail on the device.

  "Congratulations, you have successfully configured (my email address) with your device Blackberry (R). You should start receive new messages in about 20 minutes. »

  Another thing that happened: I have all the hidden accounts and access messages with the mailbox icon. An icon previously hidden from one of these accounts became visible.

  My concern is that there may be another Blackberry device, access my accounts. It never left my physical control.

  Appreciate your help with this problem.

  Thank you

  Hello whitmanrf,

  Welcome to the community of BlackBerry Support Forums.

  Activation congratulatory messages that you received on your BlackBerry smart phone mean that email Service books were re sent to your BlackBerry Smartphone.

  An icon of electronic mail can become visible again as long as new service books were received by the BlackBerry smartphone or because of the theme settings.

  Thank you