BlackBerry smartphones, I get a message on my replacement under warranty devi...

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• BlackBerry smartphones I get is no longer all messages on my BB.

  I got a BB curve week last via Vodafone (who set up the e-mail for me settings) and after a few days the incoming messages just stopped.

  What do I check/do to come through again?

  Help is greatly appreciated.

  Thank you

  Danny

  doublerrdan wrote:

  I got a BB curve week last via Vodafone (who set up the e-mail for me settings) and after a few days the incoming messages just stopped.

  What do I check/do to come through again?

  Help is greatly appreciated.

  Thank you

  Danny

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for formal support.

  Good luck!

• BlackBerry Smartphones untrapped Exception error messages

  Hi nGuys,

  I was sent an email with a large attachment with it and now I can't access my emails or send texts?

  Whenever I try, I am presented with this error message: -.

  "Eception exception: java.long.array Indexoutofboundsexception' and an 'OK' button."

  When I click this, (in the vain hope that everything will be OK from here in, it disconnects from the app and I'm at square one!)

  That's why making the phone useless.

  When I contacted Blackberry support, it says that he does not know of "Eception exception: java.long.array Indexoutofboundsexception'?"

  Little help would be greatly appreciated: -.

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  trevorburdett wrote:

  When I contacted Blackberry support, it says that he does not know of "Eception exception: java.long.array Indexoutofboundsexception'?"

  That's an interesting statement... exactly how did you get that? As in, who did you call? RIM offers zero support to front line for BBs... only via the escalation of a carrier can you receive free support from RIM. You go through your carrier?

  Good luck and let us know!

• BlackBerry Smartphones not get facebook notifications

  Not getting not facebook notifications

  Hey steffanie1994,

  Perform the following steps, and then test to see if the notifications to work.

  • Log out of Facebook for smartphones BlackBerry from the BlackBerry smartphone.
  • Connect to the Facebook account from a computer.
  • Choose the account, privacy settings, Applications & websites.
  • Choose the Applications you are using, change the settings.
  • Choose the settings in Facebook for BlackBerry, smartphones.
  • Click remove the application.
  • Connect to Facebook for BlackBerry smartphones from the BlackBerry smartphone.

• BlackBerry Smartphones - untrapped exception error message: webkit shared instance unavailable: null

  I was browsing a website via google when the page is empty and the above message came. I can access is no longer browsing the internet on my blackberry just got the message.

  I don't know if I'm on track to restart MDS connection service, after looking at the help sections? Only problem is that I have not the slightest idea how to do this.

  Interestingly, I can still access my facebook and ebay apps just won't use google or internet browser.

  Any help much appreciated.

  Hi mollypiper

  Welcome to the Forums of the BlackBerry Support

  Have you recently installed a new application on your device? If you then uninstall or undo the changes that you did before this error appeared on your device. Also, try these steps and see if that helps:

  1 - Save your pocket computer.

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • You expect a registration messages in your Inbox messages.

  2 remove and return your Service book

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Expect an enrollment message arrives in your Inbox for each e-mail address you have.

  3. and then do a restart of battery like that pull while the device is powered on remove your battery wait for a min. then reinsert back

  Or you can call your service provider for further assistance. Try it and tell us.

• BlackBerry Smartphones emails and Error Messages

  Hello world

  I love my 8900 but recently is has started to make me mad for two reasons and I wonder if you can help.

  • I continue to receive emails, and it is said in the subject: RIM_bca28a80-e9c0 - 11 d 1-87fe-00600811c6a2. These emails are sent by: [email protected]

  How can I stop coming through.

  • At least once a week, my screen goes white with data error message and I have to restart the phone. Any ideas why this is?

  Thank you all for your help.

  LEA

  Article ID: KB21849 Network@etp messages have been received in the mail and on the BlackBerry smartphone application

• BlackBerry smartphones all my screens message are empty

  So, after trying to separate my messages sms and mms from my work and my personal email, I can access is more no message.  When I click on the message, email, or sms/SMS icon, my phone doesn't respond - if I wait, the screen will turn black and when I press any button, the screen is all white.  I have to press the button end call to return to the menu.  My phone always says when I get a message, but I can't seem to him.  I've logged on to the Office Manager and erased the memory to remove whatever it is corrupt, no luck.  I can't go in the settings to change preferences, because these settings are located in the folder menu message options themselves, which of course, I can not enter.  Any suggestions?

  So the main thing is that you can't have in your main folder of Messages - read this correctly?

  First thing to do this: with the BlackBerry device powered on, remove the battery a few seconds and then reinsert the battery to restart.

  Now you can open your messages folder?

  If this isn't the case, you have hidden your messages folder? On-screen main full icon of your device, press Menu > and SEE ALL that it is checked. Now, you see the Messages folder?

• BlackBerry Smartphones not get all my emails on Blackberry "BOLD"

  2 questions that I would like to get help please:

  I love my new "BOLD", but I get only a fraction of the main emails from my Outlook of the POP account hit my Blackberry. I use the same e-mail address but sometimes get a handful of emails on the "BOLD" and charges on my main PC.

  Also, when I delete a message on the box to the letters and Pocket it rarely (maybe not at all) deletedsthe message on my main PC.

  I had the Blackberry to avoid lugging my laptop all the time but does not not right again!

  You don't have the right settings, and you need to remember that on a persona BIS account, your BlackBerry service will not reconcile message removes it from your computer to your BlackBerry. It is not designed for this function. It will reconcile your deletions FROM the e-mail server (that is not your desktop PC) to your BlackBerry, in some cases, depending on the type of e-mail (POP or IMAP) server you have.

  For missed email does not come to your "BOLD", it is probably because you have to adjust a setting in your Outlook settings, I've detailed below.

  IF you use Outlook to download your email on your desktop PC, Outlook is probably "remove" mail from your email server when it downloads on your PC.

  There is a setting in Outlook to "Leave Messages on server".

  For MS Outlook 2003:
  1. Outlook > tools > e-mail accounts > view or change existing > next.
  2. Select the e-mail account > change > additional settings.
  3. Advanced tab > leave a copy of Messages on the server
  4. check this box.

  * You will need to make this change for each Outlook e-mail account, you have.

  Other versions of Outlook have a similar setting, although it can be found in a slightly different place of the: Advanced settings.

• BlackBerry smartphones can not send messages or make phone calls

  My BB torch worked fine earlier, but there is an hour, it just stopped.  He has connections and bars, until in the Connections window bit. I tried it turn on and off as well as to take out the battery after it's off to reset.  I tried to remove all of my old conversations in the phone as well. I can still connect to the internet on this topic very well.

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your provider of wireless services for formal support.

  Good luck!

• BlackBerry Smartphones Cant get to ALL internet functions. Error 500

  Hey everybody. I have the Curve 8330 through Verizon. I had absolutely no problem with him, until 2 days ago.

  Whenever I have use google search, or try to access ONE of my favorites, I get the message:

  "HTTP error 500: internal server error".

  (It will just say that a problem was encountered, etc.).

  I ran a diagnostic test, and the results are:

  Time of departure: 17 October 2009 17:00
  End timestamp: 17 October 2009 17:02
  PIN: xxxxxxxx
  MSISDN: 480 766 1033
  Type of device: BlackBerry 8330
  Application version: 4.5.0.77
  Platform Version: 3.2.0.51
  Service books: WAPPushConfig, MMS, WPTCP, PDAP, BBIMConfig, here, YHO, LbsConfig, BBIMConfig, here, BBIMConfig, VIRGINIA, VIRGINIA here, OTASL, PDAP, here, SUPPLY, CMIME, CICAL, CMIME CICAL
  Free file space: 21521598 bytes
  Activation of radio data: Yes
  Level of signal :-80 dBm
  Radio access: EVDO
  Network: Verizon Wireless
  IP address: 97.149.166.145
  Ping ICMP echo: Yes
  Record blackBerry: Yes
  Connected to BlackBerry: Yes
  BlackBerry® PIN E-mail: Yes
  Server name: GBISXNAC01S07
  E-mail address: [email protected]
  Connection to [email protected]: No.
  Server name: GBISXNAC02S06
  E-mail address: [email protected]
  Connection to [email protected]: No.

  (I deleted my PIN and email privacy)

  Does anyone have an idea of what's going on? I still get e-mails, but I can't do anything with the web or browser.

  Thank you!

  Hi and welcome to the forums!

  A few places to visit: Blackberry 101 tips & tricks

  1. Remove the battery with the unit on. Wait about a minute and replace the battery. Leave the BB completely restart and see if it does not help. Clears the memory and updates the BB; like restarting your pc.
     When you have abnormal behavior in your BB a battery pull is often useful to clear it up.
  2. If this doesn 'n' t help, take a look at this article: Http: error 500

  Let us know how it goes.

  Happy to welcome you!

• BlackBerry smartphones ever-RECURRING ERROR MESSAGE "CONNECTION CLOSE" SERVER CERTIFICATE

  I get repeated screen popping up saying:

  "you try to open a secure connection, but the server certificate is not approved.

  Continue

  Close the connection

  View certificate

  Certificate of trust

  When I say "trust" and he asks me my password to the key holder, I enter, but get a message saying-

  "Certificate could not be added to the reliable key store due to restrictions of IT strategy"

  I then just keep reshowing the first screen every 5 minutes approximately and it drives me crazy.

  Can someone help me please?

  Thank you

  Vicki

  Ah, now it men feeling... it is a second hand unit that my husband received from his employer. This means that they put permissions. I'll work while using them. Thanks, you've been a great help, it was starting to drive me crazy! Vicki cordially

• My curve blackBerry smartphones is getting frozen!

  Hi, my curve has become extermely frozen for the last two days, I tried to remove the battery and put but, without any change, the same problem-

  I connected it to my PC with Desktop Manager, but it becomes too slow. The reboot of the device itself.

  I want to delete a software I have installed, but I can't

  Help, please!

  Hello ahmadsawalmah

  Welcome to the Forums of the Blackberry Support

  If you think that any installed application creates this issue and you cannot remove this application on normal mode, and then start your machine in Safe Mode:

  KB17877 : How to start in Safe Mode BlackBerry smartphone

   

  On Safe Mode, delete this request from the Options > device > Application Management or Options > Application according to the OS device, highlight this particular application > press the menu key and delete it.

   

  KB10040  : How to view or delete an installed BlackBerry smartphone applications 

   

  Once removed Reboot your phone by removing the battery while your unit is powered on, wait a minimum then reinsert back. After the reboot, see if the problem resolves.

   

• Help blackBerry Smartphones! -Lack of message, emails, icons of the camera on "BOLD" 9000

  Saturday night my battery apparently lack of power completely.  When I tried to start, but there was no answer so I plugged and rebooted.  When it is turned on, the message text, the e-mail icon, icon of the camera icon and the cat icon Blackberry where everything is gone, on the screen.  Also the 'sound' icon in the upper left corner, you know that to control if the ring is strong, sweet, or vibrate, etc., is absent.  I had the screen saver is off.  But a photo in Blackberry default is now the screensaver.  I have some pictures and important texts and emails I need restored.  I also spent hitting the button on the bottom of the phone, and a message icon appeared or reappears, however, he only registered to Blackberry on the phone, a message registeration emails when I registered on 24 January and back in 28 Oct.  I bought the phone with an ATT store and they said it was new.  None of my previous electronic appear under this "new" message icon

  Just curious to know if anyone knows of any quick fix until I have to waste my time online, then have a cust rep, who knows as much as this phone than me, tell me it will have to be shipped to a place and "restored".  Thank you very much.

  Françoise

  PS - I just noticed the www browser is missing also.

  Thanks for the reply.  A friend told me to stop the BB, remove the battery and then turn it back on.  The BB took a few mintues to come back but it worked and everything was restored.  He explained that the BB goes through a process of battery conservation and stop all programs in order to save energy.  He thinks that the current BB software is apparently not restored these programs stop you.  Maybe the upgrade of the software you suggested will do just that (?).  In any case, thanks for the effort.

  Françoise

• BlackBerry smartphones, I get constant data messages in my email and I'm not even running desktop redirector. Very annoying.

  I constantly get emails from [email protected] both my Pocket PC and in my Inbox. I'm not running the redirector and rather using my exchange internet mail works. I have not had any problems for about a year, then all of a sudden I started to receive messages network constantly, even during the night when I send not no matter what email. I noticed that my computer pocket under the e-mail Configuration, he said (2) as if to indicate there are two set up email addresses. But when I access the menu there is only an email. Any ideas? It's very frustrating to have to keep delete all these emails from the network.

  Can I have the fixed with this article. http://bit.l it/mK79yg I deleted CMIME and CICAL service books. I will post if this fix works. It's funny, but I never had this problem before. He just started randomly one day.

• Links of blackBerry Smartphones not get highlighted in e-mail messages

  Hello! I've upgraded to version 4.5 on my blackberry 8310 and now the links that I receive in my email not get highlighted, and I can't click on it to view the Web site. Is anyway to change this?

  Usually, when this happens to me, it's in an HTML element in the email format.  If I change it to plain text, I can click the link.  I'm assuming it was the same thing is happening to you.  I'm glad you figured it out.