C309 Photosmart Premium: C309 didn't scan to computer

Similar Questions

• HP Photosmart Premium C410 will not scan

  Windows 7 operating system HP Photosmart C410 when I put a picture on the scanner face down and use the HP solution Center and click on SCAN, scan photo to file, the box that doesn't appear shows no preview and does not allow me to set up.  Everything it says to "prepare to analyze."  The printer is then his sweeping sounds and when he stops, the printer message says "Document Feeder Jam.  Reload document then restart of work. "  How can there be a jam?  I tried several times with the same result.

  Hello howdysmom.

  I understand that you are unable to scan a document using your Photosmart Premium C410. Please follow this document from HP on the paper jam, to ensure that there is no paper in your printer.

  Also, try a hard reset on your printer. Click here to complete this step. This printer must be in a direct wall, not a surge protector.

  Please send me your troubleshooting steps.

• HP Photosmart premium c309g-m not scanning

  I have a HP photosmart premium c309g-m all-in-one that I'm trying to use wireless with my HP laptop running windows 7.  I can print fine wireless but I can't scan to my computer, I tried to use the controls on the printer as well as windows fax and scan.  It will allow me to scan from the printer to a memory card (although when I try to load the jpeg scanned on my memory card on my computer, it shows) also infected but I can't scan to my computer.

  Technical support said there Firewall Norton 360 but when I contacted Norton they disabled the firewall and it still does not, and now tech support said I'm a month out of warranty and will not help me unless I pay and I am reluctant to pay to get the same answers I receive for 9 months now so I thought that maybe someone here could save me money and help me.  I'm also tired of the pass the blame game of: oh, it's for lack of qwest, now it's the fault of windows 7, then it's lack of norton, I even had a tech tell me it was my fault that this printer can not scan wireless but it worked before on my old network.

  When I ran the diagnostic scan it says no scanner installed so we re-installed the software, the updated drivers, but it still says the scan driver is corrupted or missing and it cannot update the driver.  When I run the diagnostic utility that he says no printer not found on the network, but still the printer says no problems found and the network is configured correctly and I still have no problem of wireless network printing I just can't scan.  Please help me!

  If anyone has this problem I finally solved it, (no thanks to HP technical support) here's how:

  I disabled my firewall, I reinstalled the software from the Web site (once again) then I found this download for a software fix http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77751-1&lc=en&dlc=en&cc=us&os=4063&product=3793676&sw_lang= (even if I've never had Vista on this computer only windows 7 so I have not upgraded) after that I went on the start menu to HP , HP photosmart premium c309g and finished install the software then restarted and it worked.  Since then the only time where I had a problem was when my computer is closing because of low battery and when I'm back from fashion 'sleep' my printer has been disconnected and the scanner n "t work so I rebooted and the printer and the scanner worked perfectly!

• Photosmart Premium C309g-m on: scan opion not showing Photosmart Premium C309g-m on mac OSx 10.10.3

  Hello. The scan option does not show the printer.  I reinstalled the printer as well as all updates. I have already scanned and this feature is currently unavailable.  I wonder how to solve this problem.  I am

  using Mac OSX 0.10.3

  Thank you

  Hello

  Restart your Mac, then try to run the software update as follows:

  First of all make sure that the printer is turned on and connected to your Mac or on the same network.

  Click on the Apple icon, then select about this Mac.
  Click software update, and then click the Store from the top of the indicated window menu and click on reload the Page.

  Be sure to install any update HP or Apple, then check for the difference.

  If it persists, try manually install the package below:
  http://support.Apple.com/kb/dl907

  Now you should be able to scan from printer & Scanners or Image Captrue as follows:

  http://www.support.HP.com/us-en/product/HP-Photosmart-premium-all-in-one-printer-series---C3/3984414/model/3793675/document/c04467713/

  You can also install and use the HP easy Scan application below:

  https://iTunes.Apple.com/us/app/HP-easy-scan/id967004861?MT=12

  Please let me know how it goes,

  Shlomi

• Photosmart 309 a habit of scanning the computer.

  Hi guys,.

  IM about to throw this POS out the window... For some reason, I can't scan my computer... I can print, I can even, scanning to a USB key.

  I uninstalled the HP software, and tried to use the Apple drivers, I get a timeout. So I thought I would like to take the HP.com drivers - still no good.

  When you try to scan from the computer, I don't get an error, HP Scan, will just in an infinite loop trying to find the device.

  Since the device, I try the two Scan for computer - add iPhoto library or open in preview.

  I get this error:

  If you are using Snow Leopard and you have the HP software before Snow Leopard (either from a CD that is not marked as compatible with 10.6 or you recently upgraded to Snow Leopard and had the HP software on your Mac before you upgraded), you must uninstall the software by using the "scrubber".  If you do this and you installed from the CD originally, re - install from the CD and uninstall in this way:

  Go to Applications/Hewlett Packard / click Uninstall HP
  Click on continue
  Highlight your device in the left pane
  Hold down the Ctrl and Opt Cmd and click on uninstall
  There will be a pop up that asks if you are sure you want to uninstall all hp software. (At this point, if you continue, all HP printers you have installed will need to be reinstalled)
  Click on continue and let it finish

  Restart your Mac

  Now run a software update.

  Finally, download and install the "Full Featured" driver and software from the "Support & drivers" link at the top of this page.

• Photosmart Premium C310a impossible to scan several files into a single file.

  I often send documents several pages by e-mail, and I can't seem to get all pages of the document 1 in 1 file with the C310a. I don't know if it's the printer or HP Solution Center software. I've used both the scan function on the printer and the HP Solution Center and I'm still not able to scan a document of several pages in a single file. Is it still possible more?

  I use Windows 7 64-bit.  I have to do with HP director on my pcs 2355 printer, by simply choosing the more option to check after each page.

  Try again with the steps indicated by the user ScottBrown2011

  • Scan multiple pages into a single PDF - ScottBrown2011

  * Thanks to this original post by ScottBrown2011 - http://bit.ly/HPscan2011

  I hope that these steps will help you

  * Click the stars KUDOS to say thanks

  * also click on the Solution button if your question is answered.

• HP photosmart premium c410 ser: error Scan storage

  Hello

  I just spent the afternoon sizing and scanning more of 100 pictures of family.

  Unfortunately my target drive must have been defective (lexar USB key).

  When I looked for the files, a message says disc not available. I have not all messages saying that there was a problem, while I was working however.

  I hope that the scanner sent the photos to a different location. I tried without success. They are not in the default drive in the computer.

  Any ideas, other than start over again?

  Kind regards

  Jovanovic

  Hello

  If scanned files are not saved, then try the procedure below...

  1. Press Win (key) + R (key) keyboard to display the RUN.
  2. In the window RUN, type %TEMP% , and then press OK.
  3. Temporary folder opens. Now, delete the contents of the TEMP folder.
  4. Restart the PC
  5. Now, try to scan.

• Photosmart Premium C309a Win 7 scanned unsaved images

  The function photo scan Solutions Center will allow not to store an image where several photos are scanned. Have reinstalled the software and tried to apply the fixes recommended in this thread; still have the problem. If 5 photos are scanned on the flat and covverted of individual images, only the first image is saved, it seems that all images are saved based on the screen the messages/status windows, but only the first frame is in the target directory. No error message. Any help will be appreciated; I have hundreds of photos to scan!

  Uninstalled all the HP software and drivers through Win 7 Control Panel.

  Installed the downloaded software v.14 HP and the drivers and the printer c309a together save.

  Tried to scan several photos off the Board and save as .tif files, but only the first image has been saved in the destination directory.

  Changed the recorded in .jpg format and pictures appeared in the destination directory. Go figure?

  Solution Center apparently dislikes the .tif files.

• Photosmart 7520: Cannot find my scans on computer since installing Windows 10

  Since I've upgraded to Windows 10, my printer scans but I can't find the scans on my computer. There seems to be no way to put the scans I would.

  Hello
  
  Thank you for using the forum.
  
  You can download and install the software COMPLETE features of HP printing for your operating system:

  http://support.HP.com/us-en/drivers/selfservice/HP-Photosmart-7520-e-all-in-one-printer-series/5199461/model/5199462#Z7_3054ICK0K8UDA0AQC11TA930C7
  
  Once you have downloaded and installed the software, FULL of features, you will be able to print and scan.

  Open the HP printer assistant and click Scan.

  "Under the user of Scan interface > advanced settings ' > click 'Destination' > choose and type your location"Save. "

  Example below:

  

  

  Hope that helps.

• HP photosmart c5580 who don't scan to computer

  I have a HP photosmart c5580 who won't be no sweep on computer. but will scan to a USB card or media. Error message States to: try running the scan of the computer. Refer to the documentation for more details.

  Thanks for your help.

  Kind regards.

  Hello SolidRock,

  Welcome to the Forums of HP Support!

  I see your message and the private message that you are unable to scan to your computer using the C5580. I am very sure that you found something not HP if she asked you to pay for the drivers, unless you've tried to order a CD

  Go to this link: all-in-one printer, HP Photosmart C5580 supports. Select your operating system, and then click Next. Select the driver - software product Installation (1), then download.

  Once the software is downloaded, you will be able to install the software and the scan.

  Kind regards

• Photosmart C7180 all-in-one: scan to computer file problem

  The computer and the printer are turned on and connected.  The menu scan give 2 options of scan and reprint or scan to storage device.  In the past, I was always able to analyze the items to a file in the computer.  What should I do?

  Hello @salbet,

  Welcome to the Forums of HP Support!

  I understand that you are no longer able to scan directly on your Windows 7 computer from the front of the printer all-in-one HP Photosmart C7180. I would like to help you today with this problem of scan. The issue you are experiencing seems to be due to a problem of 'No Scan Options'. To solve this problem of menu scan can I please have you follow the steps below.

  To begin troubleshooting can I please have you click here. Once the support document opens, please follow the steps in the Solution, Solution two, and three and four Solution. This includes all sub-steps under listed to complete Solutions. Once the diagnosis is complete please try to scan from the front panel of your print to confirm if the problem is resolved.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

• Photosmart Premium C309-g: the drivers and the printer software will not be installed.

  My network all-in-one Photosmart Premium C309-g worked very well on my desk until recently, when suddenly the HP software could still see and connect to the printer, but Windows 10 could not. I tried to remove the printer and uninstall all associated software, then tried to reinstall the software. Unfortunately, the installation will not get to the point where it starts and then suddenly disappears with no trace of her still running in the background. I can deviate from the default installation and bring to the top of the page to select the components that I want to install, but when I do the button 'ok' on this page does not work. No matter how many times I click on it, the page remains open and the installation will not so fast. If I click Cancel on this page, it disappears and the installation back to the previous page, where I can choose to continue and happen almost immediately out of sight again. This happens whenever I try to install selected software and drivers. I deleted the printer from the devices page in the Panel, I made sure to this it is not is more listed in the Manager of peripheral devices (printers and imaging devices), I removed the Windows 10 print queue and I deleted all the data of the folder under the Program Files (x 86) HP folder on my hard drive. I also disabled Windows Defender and run the installer as administrator, yet none of these steps help the process at all. I have never, in my 20 + years using nothing other than printers HP, encountered a problem like this. I'm used to receive error messages during the installation of software to fail, but I have never had a process simply disappear from the computer without leaving any trace of never having run. I hope that someone out there has an idea, that I have not thought yet, transferring files to my tablet to print from becomes a pain in the rear.

  A man who took the freedom of another man is a prisoner of hatred, he is locked behind bars of prejudices and narrow-mindedness. I am not truly free if I take freedom away from someone else, as surely as I am not free when my freedom is taken from me. The oppressed and the oppressor similar are stripped of their humanity.
  ~ Nelson Mandela

  Welcome to the HP Forums @GarfieldFan1969,

  I understand the printing software will not fully installed for your Photosmart C309 on your system Windows 10, and I wanted to answer with my suggestions for trying to help! Here are my suggestions for you to try. When you are finished, please let me know the results and problems or errors that you may encounter!

  First step: clean boot, restart the PC and try the install again.

  1. start by typing "msconfig" in the search box of Cortana, and then click MSConfig (run command)
  On your keyboard press Windows + R key at same time and type Msconfig in the run window, and then click OK or press ENTER.

  2. now, choose Selective startup

  3. Remove the check of the Load Startup items

  4. click on the Services tab

  5. check "hide all Microsoft Services" and then click on disable all

  6. click apply , then OK

  7 restart the PC and temporarily disable firewalls or antivirus programs

  8 run the Installation Wizard for Windows HP printer to install the printer

  9 turn on the firewall and start services

  Second step: you unregister and re-register the Windows Installer Service:

  1. hold down the Windows key + R to fill the box "Run" and type cmd.exe, and then click OK.
  2. at the command prompt, type msiexec /Unregister , and then press ENTER.
  3. at the command prompt, type msiexec/regserver, and then press ENTER.
  4. at the command prompt, type exit and press ENTER to close the command prompt.
  5. run the Wizard for Windows HP printer installation

  Step 3: run System File Checker Scan (up to 3 times) to repair the corrupted system files:
  1. go to start
  2. type CMD
  3 right-click and run as administrator
  4. to check and repair the OS type sfc/scannow (note the space between sfc and ' / ')

  You may need to run this upward to 3 times to solve all the problems

  When finished, it will say one of three things
  Windows did not find any breach of integrity (a good thing)
  Windows resource protection found corrupt files and repair the (good)
  Windows resource protection found corrupt files but was unable to fix some (or all) of them (not a good thing)

  Try to reinstall the printer.

  Step 4: activate the built-in Windows administrator account

  source

  1. first of all, you'll need to open an administrator mode command prompt by right-clicking and choosing "run as Administrator" (or use the shortcut Ctrl + Shift + Enter in the search box).

  Note that it works the same in all versions of Windows. It just search for cmd and then do a right-click on the icon of the command prompt in the start menu or the boot screen.

  

  2. If you are in Windows 8.x or 10 you can click on the Start button and choose to open a command prompt in this way.

  

  3. now type the following command:

  NET user administrator / Active: Yes

  

  4. you should see a message that the command completed successfully. Log out, and you will now see the administrator as a choice account.

  (Note that this screenshot is for Vista, but it works on Windows 7 and Windows 8 and Windows 10)

  

  You will notice that there is no password for this account, so if you want to leave it enabled, you must change the password.

  Try to reinstall the printer.

  

  Testify of my answer by hitting the thumbs to the top slot

  Click on the button "Accept as Solution" if I helped you reach a solution.

• Photosmart Premium C309-g software thinks printer is already installed

  Since I installed Windows 8.1 scan my Photosmart Premium C309 printer would not work.  I deleted the printer and associated software.  When I try to reinstall the printer (from the original disk or downloaded files), the last installation screen.  The software considers that the printer is already installed.

  Hello @RGHolt ,

  Welcome to the Forums!

  I understand that you are having problems with the installation of your printer from the upgrade to Windows 8.1. Here's what I suggest:

  HP Officejet software and driver removal utility    (Run level 3 Uninstall to remove all the files)

  Reinstall the printer using the printer HP install wizard for Windows

  Let me know how it goes, hope it helps!

  Kind regards

• Photosmart Premium Fax c309 Series all in one printer Wireless Radio does not work

  Some time before, the radio on my Photosmart Premium Fax c309 series wireless all in one printer stops working.

  With a wireless network test:

  Wireless is on (but light indication only is not lit)

  wireless network card has failed

  "The wireless radio does not work.  Contact Hp support.

  Any help would be greatly appreciated!

  Thank you

  Smithb2

  Hi smithb2, welcome to the forums there.

  I saw your post on the wireless radio does not not on your model Photosmart C309.

  I did some research and came across this post in the community that seemed to have worked for others with the same problem.

  Re: Without the printer wireless radio does not

  I hope that helps!

  If troubleshooting doesn't help not solve your problem, then I would say call the HP Technical Support to see all the other possibilities for you. If you call in North America, the number is 1-800-474-6836 and for all other regions: click here.

  Have a great Thursday

• HP Photosmart C309 all-in-One: erase all memory of all-in-one Photosmart Premium C309

  I have a Photosmart Premium C309 all-in-One, which must be recycled or donated.  It seems to be broken because the transport will not return and the error message says there is a paper jam but it is there in no paper in the printer.

  Before you get rid of it, I want to ensure that all memory is cleared of all components.  How can I do this and is it possible if it does not work properly?

  HP inkjet printers have no drives in them until you get something like an Officejet Pro machine series X.

  Printers without hard disks don't keep documents in memory once the power is turned off, the only exception being that sometimes a fax remains a document in memory until they are printed once they are printed, they are gone.

  I took a quick look at a picture of your model and have worked on similar models, none of them had hard drives installed.

  So basically, is it safe to launch it won't be anything stored on it.

  If my post is solved your problem and click the accepted as button solution under him.

  In order to thank a Tech for a post click the thumbs up button under the post.

  You can even click on the two keys...