C870-14 t and Win7 - undetected webcam - USB device unknown satellite

Hello

Since then, the webcam on my wife's cell phone is no longer in effect.

I checked the Device Manager and I have a unknown USB device. so I downloaded the drivers on the Toshiba site.
After installation, the web cam HD made its appearance in the Imaging section.
When I run the software Toshiba "application web camera" she lights the camera then the blackout.

I check back up Device Manager, USB unknown device is in the list and "HD Caméra" disappear...

Of course, I would avoid the reinstallation

It is not easy to say what the problem is here especially if the cam is detected by the system, again and again. It seems that the system can detect the device connected, but it is confusing to me why preinstalled driver works correctly.

At first try please enter the BIOS settings and check if there is option for webcam. If yes do not forget it is activated correctly.
Try to please repeat the action with the installation of the driver just to see if the same thing will happen again.
In the case where this webcam is properly recognized again try to test it with another application like Skype webcam. The same thing happens again?

Tags: Toshiba

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