Cannot connect in Creative Cloud Desktop
Howdy! User of short-lived, first calling time, blah, blah.
I can't connect to Creative Cloud Desktop. This has happened for at least 3 days. When I enter my username and password (I checked several times - they are correct), I get the circle Spiney of treatment and then this message: "unknown Server error. Login is currently unavailable. We are unable to access your account. Please try again later. "There is a button"try again ". I clicked - rinse, repeat.
I have:
- Uninstalled and re-uploaded and re-installed.
- I tried to use Adobe Creative Tool Cleaner (CTACC) cloud.
- As the instructions contained in this file delimit: first of all, I uninstalled Desktop. Then I downloaded and opened CTACC. However, I could not clean - because it was not in the list - because I had uninstalled.
- Cleaning then reinstalled and tried. No joy.
If I understand correctly, I can not connect, will expire the license on my computer and I won't be able to use these products - where I make my living.
Please help as soon as possible.
Thank you!
Best,
Ian
p.s. - 2009 MacbookPro, 8 GB of ram, 2.8 Ghz Intel Core 2 Duo
Very well!
I'm in--used the following procedure from this page: http://forums.adobe.com/message/5419167
If you are unable to connect to the creative connection of cloud, but there is no error message please try, follow these steps:
1. exit creative Cloud and Adobe Application Manager connection (if it is running).
2 delete your opm.db file location:
Windows - c:\Users\<>
Mac -
3 restart the connection creative cloud. You will be asked to log in again. It's #25 post, about 2/3 down the page. I consider this closed, for now. Thank you!
Tags: Adobe
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This is an open forum, not Adobe support... Click below to contact Adobe staff for help
While the forums are open 24/7 you can't contact Adobe support at any time
Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
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