Cannot publish a layout HTML5 sensitive on the RoboHelp Server

I use the trial versions of RoboHelp 2015 and RoboHelp Server 10. We used the previous version of RoboHelp and RoboHelp Server to publish our help for some time. Our software moves or available to be consulted on various devices, so we try to test responsive publishing HTML 5 on the RoboHelp Server.

When we try to publish the project we get one of two errors "Publishing has been abandoned. The FTP session was stopped. "or"failed to publish on "TEST_EM". Reason: the FTP session is over. "We have tried this on two machines different author and he can't get through.

Steps to follow:

  1. We have set up a server with RoboHelp 10 installed.
  2. We have created a test project with RoboHelp 2015 with a sensitive HTML 5 layout.
  3. We could fill in the domain of the evil server directory but the documentation mentions about how to post HTML 5 reagent on the RoboHelp Server, or if this is the case, it does not match the actual screens. When you select a new destination, you get the following window that we learned to love previously, except that it doesn't have a refresh button which lists the server areas and it has this new "Directory Server" field.

RH_screen.png

We have poured over the documentation and can't find what to put. We have gone through all the other connection protocols, and they do not seem to apply.

RoboHelp Server Help says:

Publish your RoboHelp projects (2015 version)

(1) create or change Responsive HTML5, WebHelp Pro and FlashHelp Pro available.

(2) do one of the following:

• Right click the Responsive HTML5, WebHelp Pro and FlashHelp Pro in the Single available

Source pod layouts and select Properties.

• Double-click the sensitive HTML5, WebHelp Pro or FlashHelp Pro available in the

Single Source Layouts pod.

(3) in the Options dialog box, click next to move to the server selection screen.

4) click New to create a destination of RoboHelp Server to post projects. In the new Destination

dialog box, provide the descriptive name, server name, user ID and password to connect and

authenticate on the RoboHelp Server.

5) click on the Refresh button to get the updated list areas of the server. If you do not select a

region, the project is published in the default zone.

NOTE: To post to the default context (robohelp), enter the name of the server in the

http:// < servername >: < PortNumber > format. RoboHelp adds

/ server/robohelp for her. Otherwise, to publish in one context other than robohelp, specify a full

URL to the format http:// < servername >: < PortNumber > / < NomContexte > /

Server

6) click OK to save the server configurations and close the new Destination dialog box.

(7) click on save and build to generate the output.

(8) once the output is generated, click on publish to publish the project to RoboHelp Server.

NOTE: To view the project on the server, go to the RoboHelp Server Web Administrator and projects

tab, select the area where you published the project.

Unfortunately, there is no button update, as described in step 5.

Other information:

We were able to publish the WebHelp Pro project previously created on the new server, just not the HTML5 draft.

The server logs show nothing on an attempt to logon we feel contact us even the server.

I installed the update 3.

Can someone tell what to put in this area or explain why we see not the button refresh?

Thank you

Nita

I am answering my own post in case anyone else runs into this problem. I had installed the update 3, but apparently it took a reboot of the machine to become active. After the machine shut down over the weekend and re-opening RoboHelp this morning, the RoboHelp Server connection protocol option is available in the new Destination window. When you select the option of RoboHelp Server publishes it successfully. Thank you for your help.

Tags: Adobe

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