Cannot restart Mackbook Pro

Hi, I tried to install the latest OS X update when I noticed that my computer cannot be restarted. I can not shut down or restart my computer. When I click on "restart" all the desktop icons disappear, but the computer remains switched on. I tried to Force Shutdown and turn but the problem remains. This prevents me to install the latest OSX update because the update requires a 'reboot '.

Can anyone help?

have you tried to open the activity monitor and check which seems to use most of the memory and then closing applications one?

Check in the appstore if there is no other update waiting and install it.

If all else fails, you can remove the update files are located:

/ Library/Preferences/com. Apple.softwareupdate.plist

~/Library/preferences/ByHost/com. Apple.softwareupdate.xxx (random number)

~/Library/Caches/com. Apple.softwareupdate (remove file)

Tags: Mac OS & System Software

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