Case management

Similar Questions

• Case management support team

  I have a Pavilion p7 - 1520t which began randomly freezing under warranty. I sent in to service center twice for repair. The first time they replaced the motherboard but the problem of gel has continued. The second time they replaced the hard drive and when I got it back I couldn't even get past the start screen because it froze instantly. Now they hit my problem until {deleted personal information} case management team, and that's where nothing happens. At first, I was told to call the service center who performed the repairs, but I am not getting any return calls. Now, the team doesn't seem to know what to do with me. They don't return emails, and although I received a return call, I was at work and could not take the call. I asked that they send me an email with what are the options of this point and I get nothing.  I was buy nothing but products hp since my first computer back in the 90s and I've never had a problem with one of their products before. All I can say is I'm happy about that because the resolution of a problem with hp is hopeless. I don't know if anyone can help, but I have to try, I need this computer to work and I'm now seven weeks without her... What is the secret?

  27/08/13 - Jeff reached out to the customer

• Please can you tell me the maximum file size by default to an attachment in the v12 case management?

  Hello

  Please can you tell me the maximum file size by default to an attachment in the v12 case management +? I am able to set a maximum size for attachments, but I'm not able to see what is the default value.

  Thank you

  Kind regards

  Anthony

  Hello

  Attachments by default max size is 8 MB.

  Kind regards.

  Mike

• Publish everything by downloading the Patch 17767877 - Adaptive case management

  Hello

  We are working on the case of adaptive management (https://soacommunity.wordpress.com/2014/04/14/install-the-new-user-interface-for-oracle-case-management-11-1-1-7-by-dani... ). I am trying to download a set of patches ( Patch 17767877) for BPM Suite 11.1.1.7 with Adaptive case management User Interfaces, but it is asking password when downloading our Oracle support account. So could you please send me the password in order to download this Patch.

  Thank you

  Dharma

  You will have to reach out to the Oracle customer support to get it.

  Quick question, did you think to install "Patch 18072286: SOA BUNDLE PATCH 11.1." 1.7.3'?  This grouped patch includes ACM and all other patches and fixes delivered previously created for PS6 (11.1.1.7).

  Even if you have already installed the patches on your existing 11.1.1.7 environment, you will still be able to apply successfully the hotfix 18072286 on the top of your 11.1.1.7 environment.

  Dan

• The case management portal

  How is it I don't seem to have a case management portal?

  Is there a setting somewhere?

  Cases are taken under the CRM of the person heading.

  Case of a person are in one of the tabs at the top when you click a customer.

• Problem with had case management sample

  I'm getting the following exception when you run the sample case management GUI had and no cases are:
  
  Caused by: BPM-73004
  
  Impossible to find records in the table.
  Unable to find records in the table using the query select count (caseInstance) of cases such as caseInstance join caseInstance.caseHeader you join caseHeader caseInstance.caseTranslations you caseTranslations where (caseTranslations.locale =: locale) and exists (select caseStakeHolders from caseInstance.caseStakeHolders as caseStakeHolders join caseStakeHolders.caseStakeHolderMembers as caseStakeHolderMembers where ((caseStakeHolderMembers.stakeHolder =: deles de intervenants et caseStakeHolderMembers.stakeHolderType = 'USER') or (caseStakeHolderMembers.stakeHolder IN: stakeHolderAppRoleList and caseStakeHolderMembers.stakeHolderType = 'APPLICATION_ROLE') or (caseStakeHolderMembers.stakeHolder IN)) (((: stakeHolderGroupList and caseStakeHolderMembers.stakeHolderType = 'GROUP'))) order by caseInstance.caseHeader.caseNumber desc.
  System administrator to contact for assistance.
  
  I created using the delivered with the sample had following entry of the case load and can be seen in Enterprise Manager:
  
  < xmlns:soap: envelope soap "http://schemas.xmlsoap.org/soap/envelope/" = >
  < soap: Body >
  < ns1:startCaseInputMessage xmlns:ns1 = "http://xmlns.oracle.com/CaseService/types".
  xmlns:ns2 = "http://xmlns.oracle.com/bpm/case".
  xmlns:ext = "http://xmlns.oracle.com/bpm/case/metadata/extension" >
  < ns2:case xmlns:ns3 = "http://xmlns.oracle.com/bpm/case/metadata/extension" >
  < ns2: data >
  < ns3:documentation / >
  < ns2:id > < / ns2:id >
  < ns2:caseId > < / ns2:caseId >
  Booking of < ns2:name > < / ns2:name >
  < ns2:displayName > < / ns2:displayName >
  < ns2: data >
  < had: book xmlns: had = "http://xmlns.oracle.com/samples/casemgmt/EURent" >
  < had: id > < / had: id >
  < had: carType > COMPACT < / had: carType >
  < had: pickup > 2013 - 03 - 11 < / had: pickup >
  < had: drop-off > 2013 - 03 - 15 < / had: drop-off >
  < had: actualDropOff > < / had: actualDropOff >
  < had: totalCost > < / had: totalCost >
  < / had: booking >
  < / ns2: data >
  < ns2:updatedDate > < / ns2:updatedDate >
  < ns2:updatedBy > < / ns2:updatedBy >
  < ns2:updatedByDisplayName > < / ns2:updatedByDisplayName >
  < / ns2: data >
  < ns2: data >
  < ns3:documentation / >
  < ns2:id > < / ns2:id >
  < ns2:caseId > < / ns2:caseId >
  driver < ns2:name > < / ns2:name >
  < ns2:displayName > < / ns2:displayName >
  < ns2: data >
  < had: driver xmlns: had = "http://xmlns.oracle.com/samples/casemgmt/EURent" >
  < had: firstName > Susan < / had: firstName >
  < had: lastName > Richardson < / had: lastName >
  < had: licenseNumber > DL3455541 < / had: licenseNumber >
  < were: age > 30 < / had: age >
  < / had: driver >
  < / ns2: data >
  < ns2:updatedDate > < / ns2:updatedDate >
  < ns2:updatedBy > < / ns2:updatedBy >
  < ns2:updatedByDisplayName > < / ns2:updatedByDisplayName >
  < / ns2: data >
  < / ns2:case >
  < / ns1:startCaseInputMessage >
  < / soap: Body >
  < / envelope soap: >
  
  I checked DEV_SOAINFRA.cm_case_stake_holder_member and that you may have noticed that members of the stakeholders are met in this table. However, the table fields of record DEV_SOAINFRA.cm_case_stake_holder all have nulls with the exception of the field ID. Can I make the Exception, this seems to be the cause.
  
  How can I get DEV_SOAINFRA.cm_case_stake_holder table filled with non-null values when you create a case? Is there some configuration of the strategy required in Enterprise Manager?

  Finally got it working with the help of the Oracle:

  • Download the patch for 14791221
  • Unzip the hotfix into a temporary directory
  • Copy the patch - catalog_18499.xml and HLJ3.jar in utils/bsu/cache_dir under your House of BEA. For example, it will be/oracle/fmwhome/utils/bsu/cache_dir to BPM VirtualBox image
  • Change directory to/oracle/fmwhome/utils/bsu
  • Run. BSU.sh
  • This will launch the Smart Update application. Once it initializes, you should see the patch in the downloaded patch panel. Click the button in the column apply to apply the patch

  Restart the servers WLS

• Processing of the steps of 40 + "cases" manage subscriptions to e-mail group, desired look instead of single list column

  I am creating a custom subscription management page and have about 40 groups of emails I would like users to be able to manage their preferences on. I want to format e-mail groups box to check and be in more than one column instead of a long list.

  I am running into trouble. First, I brought in all the e-mail groups as single contact fields check box. This turns the page in a super long list of e-mail - not desirable groups. I can set up the processing steps so that it works to subscribe or unsubscribe to groups of e-mail users, however, I want to look more aesthetic where the e-mail group options would be in the columns.

  

  

  I am wanting a solution for the boxes of the e-mail group to fall into the columns. However, when I use the approach of adding a custom field group > > column three custom > > then download a list of all the e-mail groups, can't do the processing steps allowing subscribes and cancels his subscription. In the steps of treatment, that it looks like the entire entity boxes wants to correspond with the group just email. I need the solution allowing each group of e-mail under the boxes to be able to map to a different electronic group at Eloqua and SFDC.

  

  Can someone help me?

  I want to be able to have my email subscription group text boxes in a list of multi-coloumn aesthetic, instead of one single long list. It is essential that the solution still allows processing steps to unsubscribe or subscribe users to this group of specific coordination with the box e-mail they either checked or disabled.

  Here, the answer is in the code.  What you need to do is to use CSS to create fake columns in your layout.  So what you need is a container wrapped around your input box element (and label).  The necessary code is likely to vary, but the example of bootstrap below is a good reference to highlight the code.  In this case, the container with a 'field-group' class is used to contain the entire box input element.

  
   Email address
  
 

  In this example, the form-group class is what you want to style.  In the CSS, you will need to use the following text:

  . Form-group {width: 33%; float: left ;}}

  This style will cause the width of the form group confined to a fixed width of 33% and the left float attribute will allow the element to be removed from the flow of the document and create a type column in your page look.

• CASE managed subnet and mapping vlan

  Hi all,

  I would like to ask for help for my device of the NAC. Currently im set up unit of the NAC. I have just the difficulty to which address ip use for the managed subnet. I have install confidence vlan as there are in our network, but which on the VLAN is not reliable? Should I do a new IPs for him and put it in the unreliable? I don't know if it is correct but I can't get an ip address everytime I have change the switchport to the port profile I did. Please guys help me I need to know for my project. Thank you.

  Richard,

  This looks about right - assuming that 10.1.10 and 10.1.20 are the IP subnets associated with VLAN 10 and 20.

  Do you have the VLAN 100 and 200 to shared resources to your untrusted interface of your certification authorities?

  Faisal

• Request contact form case management process

  Users of gDay BC

  I have a client who wishes to use BC e-mail that way BC intends it to be used. However, I don't have a good explanation of how this is done.

  For example, when a client sends a request for contact form, my customer receives a notification of workflow, which then opens the secured link that takes him directly in the case.

  It then uses the response of BC from inside this case area. Then the original customer receives the email responded with a chance to "answer above this line" and start a thread of emails. After that the customer does not respond, the following e-mails occur only in e-mail and without CB customers. Is this normal? I thought all emails would be kept in the database, and a wire will be held which is officially in British Colombia.

  Can someone point me to a page that explains the process that intends to make of the BC system to the customer?

  see you soon

  Darryl

  GDay Mario and Liam

  I read on the TSA in the knowledgbase BC now, and I see that it has to be configured. I've been wrongly feel that emails from data collected have been setup by default, then he thought mysterious that they were not the fact.

  Thanks for that I see that he needs to be put in place, so I'm going to jump in, I'm eager to get this permit.

  see you soon

  Darryl

• Configuration and management use cases

  Hello

  In my opinion, this tool provides the ability to examine those corresponding to results that must be validated and then, I think, it helps the end user, take action. My question is: what are the actions that the user could take?, more precisely the user can manage the fields of candidates corresponding to generate a gold record?

  In addition, I'm looking for resources/documentation to configure and use the management interface of the Disqualification case. I would like to know how to set up a process of Disqualification to trigger alerts on case management interface and assigning it to a user.

  Thanks in advance for any help,

  Kind regards

  Daniel

  Hi Daniel,.

  Direct manipulation of data is not currently possible in the implementation of case management. The only actions are:

  -Change the State

  -Add a comment

  -Add the attachment

  -Change the value of the extended attribute

  Kind regards

  Nick

• Problem of management of cases in BPM 11.1.1.7

  Hi all

  Can someone help here? I have a problem trying to start a business for the simple case management sample. I was able to successfully configure the environment but could not run a case of single use due to the following exception when starting a business:

  "< 10 June 2014 12:24:39 IST > < error > < oracle.bpm.casemgmt.common > < BEA-000000 > < Exception."

  javax.xml.bind.JAXBException

  -with the exception related:

  [java.lang.NullPointerException]

  at org.eclipse.persistence.jaxb.JAXBContextFactory.createContext(JAXBContextFactory.java:247)

  at org.eclipse.persistence.jaxb.JAXBContextFactory.createContext(JAXBContextFactory.java:207)

  at org.eclipse.persistence.jaxb.JAXBContextFactory.createContext(JAXBContextFactory.java:104)

  at org.eclipse.persistence.jaxb.JAXBContextFactory.createContext(JAXBContextFactory.java:94)

  at sun.reflect.NativeMethodAccessorImpl.invoke0 (Native Method)

  at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)

  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

  at java.lang.reflect.Method.invoke(Method.java:606)

  at javax.xml.bind.ContextFinder.newInstance(ContextFinder.java:248)

  at javax.xml.bind.ContextFinder.newInstance(ContextFinder.java:235)

  at javax.xml.bind.ContextFinder.find(ContextFinder.java:385)

  to javax.xml.bind.JAXBContext.newInstance(JAXBContext.java:637)... »

  I installed 11.1.1.7 JDeveloper containing a 10.3.5 WebLogic Server and I installed the SOA/BPM Suite 11.1.1.7. I've added the following patches on top of this facility:

  1 patch SOA Bundle # 18072286 for Oracle SOA, common houses Oracle OPatch utility.

  2 15995111 patch: SU Patch [QD3C]: TRACKING BUG TO QUESTION WLS PATCH FOR BUG 14642695 FOR 10.3.5.0.0 using Smart Update tool.

  3 14526899 patch: SU Patch [GJP7]: TRACKING BUG TO QUESTION WLS PATCH FOR 14306399 BUG using Smart Update tool.

  And I changed the JDK 1.6 update 24 (which was delivered with Jdeveloper + weblogic package) and JDK 1.7 update 25.

  Even when I create the demo of simple case management with a couple of process BPM having human task, the set of rules that an activity when a certain activity case is filled, it does not work. I see in the EM console its impossible to initialize the case management component, which is to launch javax.xml.bind.JAXBException.

  Please let me know if there is something missing to run the example of case management. Quick response to this post would be greatly appreciated!

  Thank you

  Jahangir Pasha

  Hi Jean Jacques Pichon

  1. it is recommended to use WLS 10.3.6 BPM 11.1.1.7.x

  ACM requires BPM 11.1.1.7.3 (fix 18072286) and two WLS 10.3.6 patches: 14526899 (GJP7) and 14791221 (HLJ3)

  2. the KM 1572861.1 Note mentions a very similar problem. The solution is to apply the WLS 10.3.6 patch for bug 17190939 (HQM5)

  Hope this helps,

  Gabriel

• HP Pavilion 17z: SYSTEM THREAD EXCEPTION NO MANAGED atikmdag.sys - NEW

  I had the problem titled with two new laptops. The first after less than 3 months of use... HP has finally replaced it and in less than 24 hours later the replacement began to do the same. Now I'm at square one. The case manager for that matter (that's happened since January 2015) wants me to go through all the procedures of same that I lived with the first (which took 3 months, by the way) before contacting him again.

  Countless telephone calls, technicians taking my computer three times sent in for repair to come back with the same problem and not once they TRIED uninstall and then reinstall the operating system.

  Seriously... is there anyone who knows if it is a problem of HP or Microsoft, and how can I get HP to fix it? I have seen the complex examples long on microsoft of people having the same problem but different notebooks... I really don't understand why I should risk trying to do this on mine when it's A BRAND NEW? COMPUTER

  Any help would be appreciated... Thank you

  BTW: At this point, I had just downloaded itunes, firefox, adobe flash and a few books of any audible official websites.

  Hello, I had this problem and for a year with my Toshiba Satellite laptop. According to me, that it has now been fixed.

  You can read my post about it here: http://allaboutboats.blogspot.com/2015/05/toshiba-satellite-and-bsod-error-system.html

  To make a long story short, I got the BSOD when using Firefox. I disabled the "use hardware acceleration when available" in Advanced Options and things that crashed 4 times that night worked OK then.

  I thought it was just a problem of Toshiba

  I hope this helps...

• How to find valid cases in the truth table?

  Hello

  I am using a truth table to select the next case in my state machine. The number of possible cases is 256 with a set of 8 input of Boolean values. The following is a generic example.

  Obviously, I don't need the conditions of passage, but how to weed them out of the table?

  0          1          2          3          4          5          6          7          8          9          10        11        12        13        14            15in house?            F          T          F          T          F          T          F          T          F          T          F          T          F          T          F            Tpassed test?       F          F          T          T          F          F          T          T          F          F          T          T          F          F          T            Tscrapped?          F          F          F          F          T          T          T          T          F          F          F          F          T          T          T            T in inventory?      F          F          F          F          F          F          F          F          T          T          T          T          T          T          T            T

  The numbers along the top refer to the result of the code just before the structure case in the attached vi.

  Tay

  jcarmody wrote:

  I often do.  Take each of your eight Boolean and consolidate them in a table, convert the table number and select your case on that based on the number.  Thus, if the first fifth suite and boolean (from above) are true, you have 25 case (10011000 = 25).  You can have a case manage multiple values, separate them with a comma in the selector.  It will make you famous.

  

  I do the same thing, but the value of the radix of the binary display case.

• The pool management and quality Service

  I've had problems with HP for over 2 years now. The first laptop, they have replaced and gave me a 8570p Elitebook that they new was not good and gave to a member of the family of the same model. I have had problems with it, run hot and fingerprints from December 2013 and open a file. Tech was released in January and replaces fan and then the numeric keypad now works sometimes. Tech said needed to order parts most never heard talk about him again. They sent an email saying they have closed the case without being fixed pc. I called and had another one opened and got a case manager very rude who called and chatted with me for two days telling me he would give me a same unit renovated, it take or leave. He told me that nobody will do better than that even though I have the extended warranty and care Pak. I told her no but my family members had problems and did not have all of the warranty and they gave him a new one as a replacement for 8770w. I continued to try to work with tech and they will call him each week saying that they have an appointment and no one does or call. Mind you, this has happened since December 2012 and it is the end of February 2014 and my pc has not yet been set. I work from my pc as a business and may not have that going. Then they tell me that we cannot replace because it was given to you in 2011 and I have documentation I received in 2012 at HP and they don't judge. They say it's still too old. It's not my fault for your product. I was treated very brutally and been put on hold and they are standing by their product. I'm not recommending them or buy from them. They have these foreign people who do not in any ways whatsoever and they call it management and customer service. HP is not going to pay my salary is their pc as a last shutsdown I did. If you can replace it for one person, then you must replace for all.

  This is NOT official HP customer service and I, like most other people on this forum do not work for HP. It is a forum for users of peer-to-peer supported for class for the HP consumer products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Response of an employee of HP represents his own opinion and not that of HP.

  Your best course of action is to contact the official HP customer support via Contact HP - United States of America to the United States or Contact HP - worldwide in the rest of the world.

  If you have any other questions, feel free to ask.

  Please click the 'Thumbs Up' white LAURELS to show your appreciation

• Development environment for management

  Hello

  I want to learn about the management of the case, but I could use some advice start because this is the first time that I install a Java runtime environment from scratch. To be able to design and develop solutions for case management, JDeveloper is necessary and it seems that there is a WebLogic Server embedded in the installation of JDeveloper. I can install the BPM for JDeveloper extensions and I support for management. But is it enough to actually deploy and test a solution? Or which does not require a stand-alone weblogic + installation suite SOA? I prefer to have all that figured out before you start the installation of all the different things.

  Thank you

  In my opinion would be a good idea install a minimum server on a virtual machine environment.

  You can boot from a VM pre-built Oracle (http://www.oracle.com/technetwork/community/developer-vm/index.html#soa), but now the 11.1.1.6 version is the only one available, so you will need to migrate to 11.1.1.7.

  Or install an environment from scratch, which is also a good idea as you will learn a lot during the installation of all.

  If you have a desktop computer core i7 with 8 GB of RAM propably you can start and run the virtual machine without problem.

  A tip: since you're new because this type of installation, it is a good idea to keep generating snapshots for each main stage finished, in case you need to restore.