CD or DVD does not read

My CD or DVD drive does not read. Can you help me please?

Thank you!

Hi nellysahakyan,

(1) if it works well before?

(2) remember to make changes to the computer before this problem?

(3) you get an error message?

Run the fixit available in the link below and check if that makes a difference

Your CD or DVD drive cannot read or write media

http://support.Microsoft.com/mats/cd_dvd_drive_problems

Thanks and greetings
Ajay K
Microsoft Answers Support Engineer
***************************************************************************
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

Similar Questions

  • Windows 7 - DVD does not read the disk on the computer.

    My DVD does not read discs, when I click ion DVD player on my desktop shows insert a disk me error help

    Hello

    Follow these steps to remove corruption and missing/damaged file system repair or replacement.

    Start - type in the search box - find CMD top - RIGHT CLICK – RUN AS ADMIN

    sfc/scannow

    How to fix the system files of Windows 7 with the System File Checker
    http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

    Then run checkdisk (chkdsk).

    How to run check disk in Windows 7
    http://www.SevenForums.com/tutorials/433-disk-check.html

    ==========================================================

    After the foregoing:

    References to Vista also apply to Windows 7.

    Step 1: Please do all the same underneath if you did some before as is often total
    a process that solves the problem.

    Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
    Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
    RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
    below.

    Then, work your way through these - don't forget the drive might be bad, could be a coward
    cable or slight corrosion on the contacts (usually for a laptop) and other issues.

    Your CD or DVD drive is missing or is not recognized by Windows or other programs
    http://support.microsoft.com/kb/314060 - a Mr Fixit

    Try this fix manually if the Fixit 314060 does not work
    http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

    Your CD or DVD drive is missing or is not recognized by Windows or other programs-
    a Mr Fixit
    http://support.Microsoft.com/kb/982116

    The DVD player does not work after installing Windows 7
    http://support.Microsoft.com/kb/975270/

    The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
    Windows Vista
    http://support.Microsoft.com/kb/929461

    When you insert a CD or a DVD, Windows Vista may not recognize the disc
    http://support.Microsoft.com/kb/939052

    Your CD or DVD drive cannot read or write media - A Mr Fixit
    http://support.Microsoft.com/GP/cd_dvd_drive_problems

    CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista
    Setup after booting from the DVD (AHCI)
    http://support.Microsoft.com/kb/952951
    Drive CD - R or CD - RW Drive is not recognized as a recordable device
    http://support.Microsoft.com/kb/316529/

    Hardware devices not detected or not working - A Mr Fixit
    http://support.Microsoft.com/GP/hardware_device_problems

    Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
    ends. Remove and replace, do not just tight. For laptops, you can often clean power and
    contacts data with a pencil eraser.

    Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
    manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

    ===============================

    Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
    Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
    do it right.

    Did you follow the Troubleshooting Guide for the reader who still does not work? There are
    the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

    Check with your Maker system and a device for the two possible firmware updates and the
    correct registry entries for your car.

    Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
    as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
    the parameters.

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

    -----------------------------------------------------------------------

    You can probably find more info here and maybe even the exact registry settings for your
    CD/DVD drive someone with the same model.

    Forums - a lot of expert real help
    http://Club.myce.com/

    CD/DVD units
    http://Club.myce.com/F61/

    Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
    nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

    DevManView - free - an alternative to the standard Windows Device Manager, which displays
    all devices and their properties in flat table, instead of the tree viewer
    http://www.NirSoft.NET/utils/device_manager_view.html

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

  • CD DVD does not read by the reader of cd/dvd from my PC

    guys, my PC does not read DVD discs for a while now... tried troubleshooting several times but I keep getting a message that "the DVD/CD drive works properly".. .He video plays audio CDs and CD fine, it's just the DVD; It stops after spinning for like 2 seconds... that's Samsung R580... would appreciate any help I can get a pls.

    Among the failures most common is the DVD/CD drive.

    If yours is a laptop, the problem is the availability and price.  It is an article of OEM available only from your PC manufacturer.  Cost is probably about $100, but generally quite easy to install.

    If yours is a desktop computer, the problem is easy to solve and low cost.  About $20.  Remove all power, press and hold the power switch IT for at least 7 seconds.  Set on the side with the threads on the bottom. Take off the side.  You may need to remove the front as well.  The DVD player is held in place usually by 2 screws easily accessible.  You must remove the 2 cables from the back.  Remove the old one.  Drag another in its place.  Fix the two wires, they only fit one way.  Equip the 2 screws.  Replace the side and front on.

    There is a simple alternative.  It is a portable DVD player that connects to the computer via a USB cable.  Some receive their power of this cable.  He turns around $25 and is completely transferable from one computer to the other.  Also small and light.

  • Satellite P200 - 1FC - CD/DVD does not read discs

    I have a Satellite P200 - 1FC ' CD/DVGW TSSTcorp TS-L632D ATA Device will not read CDs or DVDs and do not respond. Device Manager shows that this device does not work correctly.

    Can you please help?

    Hello!

    Try to remove the drive from Device Manager CD/DVD, and then restart the laptop. It work?

    If this isn't the case, you should try to remove the upper and lower filters:
    (1) run Regedit (start-> Run-> Regedit)
    2) navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class {4D36E965-E325-11CE-BFC1-08002BE10318}
    (3) in the right pane, delete the "UpperFilters" key and delete the key "LowerFilters".
    (4) restart.

    Good bye

  • Satellite L870-14 x - CD/DVD does not read CD

    I bought this Toshiba Satellite L870-14 portable x on 12 October and he's really starting to annoy me now.

    I lost hours and hours trying to install my own content of the previous laptop. I have endless questions, trying to get the product key for MS Office 2010 to be accepted, and NOW I can't get the CD/DVD device to read any CD, including a CD for office 2007 as a stopgap.

    Does anyone have the same problems as me or I just bought a laptop from Trash.

    My heart is broken!
    Thank you.

    Hello

    Start from the beginning...
    Turn on the device, press F8 and choose fix my computer.
    Then choose HARD drive recovery.

    This procedure would fix the laptop back to factory settings.
    It is important because in this case, you might check if material of your laptop is affected or is malfunctioning...
    After the recovery procedure, everything should work properly.

    The CD/DVD drive should work fine, but in some very rare cases not all disks of all manufacturers of disc would be compatible... its always possible that some brands would not be handled properly.

  • CD/DVD does not read discs on Pavilion G6 2293SA laptop computer running Windows 8 :(

    Hey there

    I would be very grateful if someone could help me with this.

    I bought the G6 Pavilion in November last year. When I got home I went to a recognize (as recommended) recovery disks but the laptop there is a blank disc in the drive. I tried a couple of different brands, but nothing worked and I got to the PC world. They couldn't work out what the problem was if gave me a replacement, and exactly the same thing happened. They claimed that it was probably one of the "many problems with window 8'. Finally, I tried some Sony DVD - R discs and it worked (hooray!).

    However, since that time the player rarely works properly. It seems to work ok program disks, but don't like them burn all discs. It has never worked through iTunes, for a few days, it let me burn some discs of music with Cyberlink Power2Go but it no longer works.

    Sometimes when I go hard disk it will say there is no disk in it (when it exists) or is it in use? We'll see what he does today... OK, Virgin (Sony CD - RW) drive... the hard disk is whirring... but nothing happens on the screen. OK, navigate to my computer... Double-click the icon and it says: "How do you use this disk" and gives me two options: "as a USB' or 'player with a CD/DVD '. However, it only allows me to choose the first option (which I don't) and even if I click ok on the flash drive option, it says that the drive must be formatted, mess around trying to do for about 10 minutes and then says format failed.

    Can anyone suggest anything? PC World that it is a software problem and my problem (thank you guys). Really grateful for any help.

    See you soon

    Paul

    I suggest using the corresponding update firmware in the driver download section.  Who looks more like a problem of hardware/firmware for me. Use Device Manager to select the firmware update software good optical disc. If the firmware update does not resolve the problem, thencontact HPfor warranty repair.

    Best regards
    ERICO

  • DVD does not read the video burns__

    I was support for transfer on DVD using honestech 3.0 DELUXE belt. After a while this disk and the DVD rom both will not recognize burns. The game of burns on my lap top and readers to read prerecords very well. Someone at - it never run in question is?

    Hi greg,.

    We recommend that you contact honestech team of technical support for further assistance:http://honestech.com/main/ContactUs.asp

    See also , fix common problems that occur when a Windows XP-based computer cannot read a CD

    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Satellite A110-179 CD/DVD does NOT READ

    I have a Satellite A110-179 and you have a problem with my CD/DVD Multi writer.
    The DVD drive light is constantly orange. It won't read any CD I already updated the BIOS.

    That's happened?

    Post edited by: ADMIN (grammar, removed the top casing)

    Hi Luis

    This can really be a problem with the hardware of the CD/DVD drive
    Maybe the ODD died and only replacement players will help you.

    But as Akuma already said, you must contact the ASP for and check.
    Guys should be able to provide clarification, perhaps there is a little chance for fixing without replacement.

    Good luck

  • My iMac does not read DVD

    Hello

    My iMac does not read DVD. Every time when I put in DVD (free or with content), it runs for a while and that he died. CD works for most very well, but sometimes they go inside and the drive is not recognized. And also sometimes the DVD drive is not recognized in ¨informations on system"in the Apple menu.

    Thank you

    Matouš PIkous

    Did you use a cleaning CD in the optical drive?

  • SD-2212 drive does not read some DVD - Satellite 1410

    Hello every1,
    I have the Satellite 1410 604 for more than 2 years, with player combo mentioned above...
    It serves me right, except that it does not read certain types of dvd media, and I use only high quality DVD Verbatim...
    It happens that in the last months. It is not my main computer but it's to use in my house, and it really bothers me when my sister or father takes the new A60 Pro satellite on the road (its battery is better), I can't use last discs on it. So if there is a cause of upgrade, firmware I can't find on this site...

    Thanks in advance...

    Hello

    I don t think that the firmware update will solve this problem because this pilot acknowledged this DVD some time ago.
    In addition, I put t found any firmware of this drive on the Toshiba site.

    But check if the disk by removing the procedure will solve this problem. So why go to Device Manager and remove the disc. After again starting the operating system should recognize the drive again

    Good bye

  • Tecra M5: DVD player does not read these mini DVD

    I have canon handycam dvd and mini dvd works on it. A month back I recorded the movie and photos on mini dvd with handycam and ran mini dvd on my tecra M5 player, it worked very well.

    Now after 1 month, I have 5 mini DVD with movies and photos that I took for 1 month of vacation country of diffierent, I tried my best but tecra dvd player does not read these mini dvd, label appears instead dvd player cd player when I put the mini dvd in there.

    All the other standard size DVD, CD works good about it. Its complex and as well as irritating.

    Any suggestions?
    Why his messedup?

    Seems that the lens cannot read this miniDVD s. Maybe cannot calibrate the lens of the drive and the miniDVD is so illegible.
    Try the sascha. Maybe you are a lucky man, and it works.
    If this is not the case, try to remove the drive physically from the laptop. Restart the laptop without the drive. The BIOS and Windows shouldn't t recognizes the drive.
    Then stops again, put the drive in the notebook and the startup of the device.
    The laptop should recognize the drive and must indicate the firmware again.

    I don't know if this will help but it s attemptable m

  • Satellite A200 - Mat * randomly a UJ-850 s does not read certain DVD or CD

    Hello

    I have problems with my dvd player Mat * a UJ - 850 s (firmware 1.40)

    Randomly, he's not reading certain dvd or cd.

    I called Toshiba support and they asked me to update the firmware.

    I explained that there are 3 updates of firmware for a player of TSS (NEC) DVD from Toshiba Web site but * NOTHING * for MAST * A

    They asked me to install the Toshiba disc reboot before sending to repair. Today I had time to fix it, but it does not read the startup disk!

    So I ask for Toshiba to publish an update of firmware for Mat * a UJ - 850 s

    What you mean under some CD or DVD?

    It is well known that something like this can happen. Because of this if you write here on self made CD/DVD, use empty brackets just high quality.

  • Tecra M2 - DVD/CD drive does not read

    I have a Tecra M2 with the DVD Rom/CD burner.

    When a disc is inserted, it runs but does not read - light stays on. After a few eject and reinsert the cycles he usually manages to play the disc. Long the standing problem which affects different DVD and CD discs. Have used a disc cleaner to clean lens.

    Does anyone know if this is likely a faulty hardware or a driver problem?

    Thank you

    Search on the Toshiba site.
    For the Tecra M2 is updated firmware for some ODD available s. To check if you have such a unit.

    In addition, I would like to make a BIOS update. This you can also find on the Web from Toshiba site
    http://EU.computers.Toshiba-Europe.com-online decision-making supported Downloads & => Download drivers

  • Qosimo G20: Device i/o error - DVD drive does not read CD

    Hi, im having a problem with the dvdrw drive on the G20 PQG20E Qosimno, it does not read discs, the only drive that reads without problems is to restore dvd and Heroes (dvd movie) and origonal CD, it does not read any cd s that are not original.
    I get a "D:\ is not accessible.
    The request could not be performed because of an i/o device error"

    Anyone have any ideas?

    Thank you!

    Simon.

    Hello

    I guess the discs not all burnt gift? t working in this player.
    I know that not all media work on all players. In the manual, you should find a list of tested and good work supports.
    I recommend that you test the CD and DVD that is recommended in the user's manual.

  • Satellite M-40, Mat * a DVD UJ - 831S does not read blank DVD

    It does not read empty, brand new DVD discs: Sony, TDK, etc., showing "a drive not accessible" and with a memory full 0 kB! but it reads DVD movies

    Hello

    Have you installed the Roxio Easy CD Creator software on your laptop?
    This problem may occur the Roxio CD recording program Easy CD Creator is installed on the computer, and if the version of the CD recording program is not compatible with Windows XP.

    Please check this page from Microsoft:
    http://support.Microsoft.com/default.aspx?scid=KB; EN-US; 315350

Maybe you are looking for