Codec C20 no led no red.

Hi all

I try to do a factory reset on one of our endpoints (profile 42 C20) that I can't connect to it due to authentication failure. Somehow after that I upgraded to 4.1 TC5.1 it resets the root account, but none of the default works or what it was worth.

While I'm doing the factory reset: press and hold the power button until the led goes red - I it held for more than 90 seconds and does not have red... I tried and tried, and the indicator light on the codec does not red...

Can someone please help?

See you soon

Hugh

Hugh,

The behavior has changed in TC5.1. The RED LED lights is no longer, but rather the Green LED flashes. The process is always the same:

  1. Disable the codec.
  2. Press and hold the power until the led on the front in red flashes green.
  3. Release the power button and press the button twice within 5 seconds.

Thank you

Paul

Tags: Cisco Support

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