Creative cloud application remains with

Similar Questions

• I bought Photoshop CC 2015 creative thinking Cloud before running the trial version of my computer. After you have installed the creative cloud, the box with the number of days remaining still apears. How can I proceed?

  I bought Photoshop CC 2015 creative thinking Cloud before running the trial version of my computer. After you have installed the creative cloud, the box with the number of days remaining still apears. How can I proceed?

  Check your account indicates the subscriptions that you expect (and that the adobe, used in the next step id is correct) by logging in here and checking the status of your subscription, https://www.adobe.com/account.html

  then, if it's current, disconnect and then back to your client application using the adobe with the link above in cc id: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  If this fails, CC help | Applications creative Cloud back to update evaluation Mode to 2015 CC

• I have a problem with creative cloud applications is not to be downloaded or updated date on my i mac, current applications, I still have work. I uninstalled the cc application and re-installed but without success, in the apps tab there is no error code o

  I have a problem with creative cloud applications is not to be downloaded or updated date on my i mac, current applications, I still have work. I uninstalled the cc application and re-installed but without success, on the applications tab there is no code error only saying download error out area allowing you to charge applications call does not work... any suggestions?

  Hi James,

  Please follow the article: CC help | Download error in the applications tab of Creative Cloud Desktop Application to get this fixed number.

  Please let us know any questions.

  Thank you

  Yann Arora

• Creative cloud applications won't start at all.

  Hello, we recentrly to copy the hard drive of a computer windows 7 work where Adobe Creative Cloud worked properly on another computer.

  Since then, this other computer launches one of Cloud applications creative (agreement of business and education, created with creative cloud package manager) with the exception of lightroom and captivate (which come from another package)

  In any case, I see the Scriptures in newspapers under the current administrator user, trying to launch illustrator CC (sorry for the length, n, t see an option to reduce its size.

  What are the solutions for this problem? is it possible for these information licence or something like that?

  Thank you.

  OOBElib.log

  31/01/14 11:25:39:384 | [ERROR] |  |  |  | SLCoreService |  |  | 5556 | Found no license to get data from the user

  31/01/14 11:25:39:384 | [ERROR] |  |  |  | SLCoreService |  |  | 5556 | [PersonGUID] key value in the user dictionary.

  31/01/14 11:25:39:384 | [DEBUG] |  |  |  | PCDService |  |  | 5556 | [RememberedSerial] key value in the hive [Illustrator-CS7-Win-GM {|} fr_FR] in the cache: 519

  31/01/14 11:25:39:385 | [DEBUG] |  |  |  | PCDService |  |  | 5556 | Failed to read the [RememberedSerial] key value in the hive [Illustrator-CS7-Win-GM {|} ALL] cache: 769

  31/01/14 11:25:39:385 | [DEBUG] |  |  |  | PCDService |  |  | 5556 | [RememberedSerial] key value in the hive [Illustrator-CS7-Win-GM {|} fr_FR] in the cache: 519

  31/01/14 11:25:39:385 | [DEBUG] |  |  |  | PCDService |  |  | 5556 | Failed to read the [RememberedSerial] key value in the hive [Illustrator-CS7-Win-GM {|} ALL] cache: 769

  31/01/14 11:25:39:386 | [DEBUG] |  |  |  | OOBELib |  |  | 5556 | List of found dominance

  31/01/14 11:25:39:387 | [DEBUG] |  |  |  | PCDService |  |  | 5556 | Cannot read the [RememberedSerial] key value in the hive [V7 {} CreativeCloudEnt - 1.0 - Win - GM {|} fr_FR] cache: 769

  31/01/14 11:25:39:393 | [DEBUG] |  |  |  | OOBELib |  |  | 5556 | Remembered against dominant SN Beehive found

  31/01/14 11:25:39:393 | [DEBUG] |  |  |  | OOBELib |  |  | 5556 | No serial index, returning first recall series

  31/01/14 11:25:39:394 | [INFO] |  |  |  | OOBELib |  |  | 5556 | CheckWFType: updated memory SN check

  31/01/14 11:25:39:394 | [INFO] |  |  |  | OOBELib |  |  | 5556 | LEID for RememberedSN = {} V7 CreativeCloudEnt - 1.0 - Win - GM, local = ALL

  31/01/14 11:25:39:394 | [INFO] |  |  |  | SLCoreService |  |  | 5556 | License query: type = 0, length = 0 days remaining = expired.

  31/01/14 11:25:39:394 | [INFO] |  |  |  | OOBELib |  |  | 5556 | UpdateRecordCheckWFType: No information of Enigma is license/cache, using the hard-coded information

  31/01/14 11:25:39:395 | [DEBUG] |  |  |  | PCDService |  |  | 5556 | Cannot read the [PayloadCode] key value in the hive [V7 {} CreativeCloudEnt - 1.0 - Win - GM] of the master: 5

  31/01/14 11:25:39:395 | [INFO] |  |  |  | OOBELib |  |  | 5556 | GetAMTConfigPathForLEID: No Code found payload, verification of CSS for more information

  31/01/14 11:25:39:395 | [INFO] |  |  |  | OOBELib |  |  | 5556 | GetAMTConfigPathForLEID: Load useful Code found, recovery

  31/01/14 11:25:39:395 | [DEBUG] |  |  |  | OOBELib |  |  | 5556 | SLConfig for not found LEID

  31/01/14 11:25:39:396 | [DEBUG] |  |  |  | OOBELib |  |  | 5556 | SLConfig for not found LEID

  31/01/14 11:25:39:396 | [INFO] |  |  |  | SLCoreService |  |  | 5556 | Reading product config [C:\Program Files (x 86) \Common Files\Adobe\ssc\V7{}CreativeCloudEnt-1.0-Win-GM\SLConfig.xml]

  31/01/14 11:25:39:396 | [ERROR] |  |  |  | SLCoreService |  |  | 5556 | Get the duration of the license product config back "Runtime failure: cannot read the configuration file (130:10).

  31/01/14 11:25:39:396 | [INFO] |  |  |  | OOBELib |  |  | 5556 | UpdateRecordCheckWFType: Invalid SN for partner LEID memories, get the duration of SLR drive limited grace

  31/01/14 11:25:39:396 | [INFO] |  |  |  | SLCoreService |  |  | 5556 | Reading product config [C:\Program Files (x 86) \Common Files\Adobe\Adobe Files\Contents\Windows\AMT\SLConfig.xml CC\Support Illustrator]

  31/01/14 11:25:39:397 | [INFO] |  |  |  | OOBELib |  |  | 5556 | UpdateRecordCheckWFType: Data retrieved, fill the outparam

  31/01/14 11:25:39:397 | [INFO] |  |  |  | OOBELib |  |  | 5556 | Total duration of license is: 7

  31/01/14 11:25:39:397 | [INFO] |  |  |  | OOBELib |  |  | 5556 | License duration left is:-1

  31/01/14 11:25:39:397 | [INFO] |  |  |  | OOBELib |  |  | 5556 | SN has been posted online

  31/01/14 11:25:39:398 | [DEBUG] |  |  |  | PCDService |  |  | 5556 | [DelegateGUIDForEntitlement] key value in the hive [909607087358377142917643] in the cache: 519

  31/01/14 11:25:39:398 | [DEBUG] |  |  |  | PCDService |  |  | 5556 | [OwnerGUIDForEntitlement] key value in the hive [909607087358377142917643] in the cache: 519

  31/01/14 11:25:39:398 | [INFO] |  |  |  | SLCoreService |  |  | 5556 | License query: type = 0, length = 0 days remaining = expired.

  31/01/14 11:25:39:398 | [DEBUG] |  |  |  | PCDService |  |  | 5556 | [STORE_URL] key value in the hive [Illustrator-CS7-Win-GM] master: 10

  31/01/14 11:25:39:398 | [DEBUG] |  |  |  | PCDService |  |  | 5556 | [ENABLE_EEP_SIGNIN] key value in the hive [{9CD4F411-1AF8-440F-8CB5-8E87F04B05A4}] master: 10

  31/01/14 11:25:39:398 | [INFO] |  |  |  | OOBELib |  |  | 5556 | CheckWFType: Configuration detected REG_SERIAL_OVERRIDE: delete

  31/01/14 11:25:39:398 | [DEBUG] |  |  |  | PCDService |  |  | 5556 | [REG_TRIAL_OVERRIDE] key value in the hive [{9CD4F411-1AF8-440F-8CB5-8E87F04B05A4}] master: 10

  31/01/14 11:25:39:399 | [INFO] |  |  |  | PCDUtility |  |  | 5556 | IsRegistrationSuppressed: check reg deletion using {9CD4F411-1AF8-440F-8CB5-8E87F04B05A4} payloadcode

  31/01/14 11:25:39:399 | [INFO] |  |  |  | PCDUtility |  |  | 5556 | IsRegistrationSuppressed: registration is deleted

  31/01/14 11:25:39:399 | [ERROR] |  |  |  | SLCoreService |  |  | 5556 | Found no license to get the event

  31/01/14 11:25:39:399 | [DEBUG] |  |  |  | PCDService |  |  | 5556 | Failed to read the [LimitedGraceConsumed] key value in the hive [Illustrator-CS7-Win-GM {|} LGC] cache: 769

  31/01/14 11:25:39:399 | [INFO] |  |  |  | SLCoreService |  |  | 5556 | License query: type = 0, length = 0 days remaining = expired.

  31/01/14 11:25:39:399 | [DEBUG] |  |  |  | PCDService |  |  | 5556 | [IsRedeemedThroughPOSA] key value in the hive [916387098118488076034526] in the cache: 519

  31/01/14 11:25:39:399 | [DEBUG] |  |  |  | PCDService |  |  | 5556 | Key value [Illustrator-CS7-Win-GM] in the hive [FA_Set] in the cache: 519

  31/01/14 11:25:39:399 | [INFO] |  |  |  | OOBELib |  |  | 5556 | CheckWFType: FA_Set not found

  31/01/14 11:25:39:399 | [INFO] |  |  |  | OOBELib |  |  | 5556 | CheckWFType: Repair list Dom for Illustrator-CS7-Win-GM

  31/01/14 11:25:39:399 | [INFO] |  |  |  | SLCoreService |  |  | 5556 | License query: type = 0, length = 0 days remaining = expired.

  31/01/14 11:25:39:400 | [ERROR] |  |  |  | SLCoreService |  |  | 5556 | Found no license to get data from the user

  31/01/14 11:25:39:400 | [ERROR] |  |  |  | SLCoreService |  |  | 5556 | [LEID] key value in the user dictionary.

  31/01/14 11:25:39:400 | [ERROR] |  |  |  | SLCoreService |  |  | 5556 | [DLIST] key value in the user dictionary.

  31/01/14 11:25:39:400 | [ERROR] |  |  |  | SLCoreService |  |  | 5556 | [PRIORITY] key value in the user dictionary.

  31/01/14 11:25:39:400 | [INFO] |  |  |  | OOBELib |  |  | 5556 | CheckWFType: LEID DOMLIST PID is empty!

  31/01/14 11:25:39:400 | [INFO] |  |  |  | OOBELib |  |  | 5556 | CheckWFType: WF is First_Launch

  31/01/14 11:25:39:400 | [INFO] |  |  |  | SLCoreService |  |  | 5556 | Synchronizing to the license store...

  31/01/14 11:25:39:401 | [INFO] |  |  |  | SLCoreService |  |  | 5556 | Found the mkey server.

  31/01/14 11:25:39:406 | [INFO] |  |  |  | SLCoreService |  |  | 5556 | Loading license references...

  31/01/14 11:25:39:407 | [INFO] |  |  |  | SLCoreService |  |  | 5556 | Found 1 file (s) license

  31/01/14 11:25:39:408 | [INFO] |  |  |  | SLCoreService |  |  | 5556 | The analysis of the license file [30826573.lic] succeed.

  31/01/14 11:25:39:408 | [INFO] |  |  |  | SLCoreService |  |  | 5556 | Store license synchronization taking 8.2 ms and succeed.

  31/01/14 11:25:39:408 | [INFO] |  |  |  | SLCoreService |  |  | 5556 | License query: type = 0, length = 0 days remaining = expired.

  31/01/14 11:25:39:408 | [INFO] |  |  |  | OOBELib |  |  | 5556 | CheckWFType: License not found, check if the scenario of imaging

  31/01/14 11:25:39:408 | [DEBUG] |  |  |  | PCDService |  |  | 5556 | [LEIDLocForType2A] key value in the hive [916387098118488076034526] in the cache: 519

  31/01/14 11:25:39:408 | [INFO] |  |  |  | OOBELib |  |  | 5556 | CheckWFType: Could not find effective licensing LEID

  31/01/14 11:25:39:408 | [INFO] |  |  |  | OOBELib |  |  | 5556 | CheckWFType: Path to the EULA for return of amtlib xml

  31/01/14 11:25:39:408 | [INFO] |  |  |  | OOBELib |  |  | 5556 | LEID = Illustrator-CS7-Win-GM

  31/01/14 11:25:39:408 | [INFO] |  |  |  | OOBELib |  |  | 5556 | OOBELib OVER CheckWFType

  31/01/14 11:25:39:416 | [INFO] |  |  |  | OOBELib |  |  | 5556 | OOBELib Session begins *.

  31/01/14 11:25:39:416 | [INFO] |  |  |  | OOBELib |  |  | 5556 | Version 7.0.0.252,7.0

  31/01/14 11:25:39:416 | [INFO] |  |  |  | DispatchClientLib |  |  | 5556 | Dispatch table of path: C:\Program Files (x 86) \Common Files\Adobe\OOBE\PDApp\P7\dispatchtable.xml

  31/01/14 11:25:39:417 | [INFO] |  |  |  | DispatchClientLib |  |  | 5556 | (re) load Local Dispatch Table-[0] status.

  31/01/14 11:25:39:417 | [INFO] |  |  |  | DispatchClientLib |  |  | 5556 | Scope: [2].

  31/01/14 11:25:39:417 | [INFO] |  |  |  | DispatchClientLib |  |  | 5556 | Scope of setting for GM

  31/01/14 11:25:39:417 | [INFO] |  |  |  | OOBELib |  |  | 5556 | Session initialization AdobeIALClient 1.0 Release (build 1.0.6.3)...

  31/01/14 11:25:39:440 | [ERROR] |  |  |  | OPMWrapper |  |  | 5556 | A failed by getting the value of key in OPMGetValueForKey

  31/01/14 11:25:39:440 | [INFO] |  |  |  | OOBELib |  |  | 5556 | Failed to get the user name for Proxy in OPM DB

  31/01/14 11:25:39:442 | [INFO] |  |  |  | AXFBLicensing |  |  | 5556 | All function pointers managed to recover

  31/01/14 11:25:39:445 | [INFO] |  |  |  | OOBELib |  |  | 5556 | SetXMLData()

  31/01/14 11:25:39:446 | [INFO] |  |  |  | OOBELib |  |  | 5556 | SetXMLData (): mBonusLaunchCode not found

  31/01/14 11:25:39:446 | [INFO] |  |  |  | OOBELib |  |  | 5556 | SetXMLData (): mLastKnownServerTime not found

  31/01/14 11:25:39:446 | [DEBUG] |  |  |  | PCDService |  |  | 5556 | Failed to get data for the Enigma of hive: 519

  31/01/14 11:25:39:446 | [INFO] |  |  |  | OOBELib |  |  | 5556 | Running in the context of the App

  31/01/14 11:25:39:458 | [INFO] |  |  |  | DispatchClientLib |  |  | 5556 | Dispatch table of path: C:\Program Files (x 86) \Common Files\Adobe\OOBE\PDApp\P7\dispatchtable.xml

  31/01/14 11:25:39:458 | [INFO] |  |  |  | DispatchClientLib |  |  | 5556 | (re) load Local Dispatch Table-[0] status.

  31/01/14 11:25:39:459 | [INFO] |  |  |  | DispatchClientLib |  |  | 5556 | Scope: [2].

  31/01/14 11:25:39:459 | [INFO] |  |  |  | DispatchClientLib |  |  | 5556 | Scope of setting for GM

  31/01/14 11:25:39:459 | [INFO] |  |  |  | DispatchClientLib |  |  | 5556 | Endpoint asked: [Analytics]

  31/01/14 11:25:39:459 | [INFO] |  |  |  | DispatchClientLib |  |  | 5556 | Length of the URL: [51]

  31/01/14 11:25:39:459 | [INFO] |  |  |  | DispatchClientLib |  |  | 5556 | Return of getEndpointAddr: [0]

  31/01/14 11:25:39:459 | [INFO] |  |  |  | DispatchClientLib |  |  | 5556 | Endpoint asked: [Analytics]

  31/01/14 11:25:39:459 | [INFO] |  |  |  | DispatchClientLib |  |  | 5556 | Length of the URL: [51]

  01/31/14 11:25:39:459 | [INFO] |  |  |  | DispatchClientLib |  |  | 5556 | URL found [https://na1r.services.adobe.com/account/amfgateway2]

  31/01/14 11:25:39:459 | [INFO] |  |  |  | DispatchClientLib |  |  | 5556 | Return of getEndpointAddr: [0]

  31/01/14 11:25:40:023 | [INFO] |  |  |  | OOBELib |  |  | 5556 | OOBELibImpl::CommitPCD STARTED

  31/01/14 11:25:40:023 | [DEBUG] |  |  |  | ServiceLoader |  |  | 5556 | looking for library C:\Program Files (x 86) \Common Files\Adobe\OOBE\PDApp\P7\adobe_upgrade.dll

  31/01/14 11:25:40:023 | [DEBUG] |  |  |  | ServiceLoader |  |  | 5556 | Found the library C:\Program Files (x 86) \Common Files\Adobe\OOBE\PDApp\P7\adobe_upgrade.dll

  31/01/14 11:25:40:024 | [INFO] |  |  |  | OOBELib |  |  | 5556 | OOBELibImpl::CommitPCD ENDED

  31/01/14 11:25:40:026 | [INFO] |  |  |  | OOBELib |  |  | 5556 | OOBELibImpl::CommitPCD STARTED

  31/01/14 11:25:40:026 | [INFO] |  |  |  | OOBELib |  |  | 5556 | OOBELibImpl::CommitPCD ENDED

  31/01/14 11:25:40:026 | [INFO] |  |  |  | OOBELib |  |  | 5556 | AdobeIALClient 1.0 Release (build 1.0.6.3) closing session.

  31/01/14 11:25:40:026 | [INFO] |  |  |  | OOBELib |  |  | 5556 | Session OOBELib ends

  31/01/14 11:25:40:027 | [INFO] |  |  |  | OOBELib |  |  | 5556 | AdobeIALClient 1.0 Release (build 1.0.6.3) closing session.

  31/01/14 11:25:40:027 | [INFO] |  |  |  | SLCoreService |  |  | 5556 | Closing SLCore version 2.0 (build 2.0.1.360321).

  31/01/14 11:25:40:033 | [INFO] |  |  |  | SLCoreService |  |  | 5556 | Destruction of service took 6.0 ms and succeed.

  31/01/14 11:25:40:033 | [INFO] |  |  |  | OOBELib |  |  | 5556 | Session OOBELib ends

  AMT3.log

  31/01/14 11:25:37:570 | [DEBUG] |  |  |  | PCDService |  |  | 5496. Failed to get data for the Enigma of hive: 519

  31/01/14 11:25:37:581 | [DEBUG] |  |  |  | PCDService |  |  | 5496. [ADOBEID] key value in the hive [916387098118488076034526] in the cache: 519

  31/01/14 11:25:37:581 | [INFO] |  |  |  | AMT |  |  | 5496. Running PROV_APP

  31/01/14 11:25:37:581 | [INFO] |  |  |  | uiswitch |  |  | 5496. WorkFlowType [SilentActivator] key value

  31/01/14 11:25:37:581 | [INFO] |  |  |  | uiswitch |  |  | 5496. SubWorkFlowType [First_Launch] key value

  31/01/14 11:25:37:581 | [INFO] |  |  |  | uiswitch |  |  | 5496. Value of key ShowEULA [false]

  31/01/14 11:25:37:581 | [INFO] |  |  |  | uiswitch |  |  | 5496. Value of the TrialGrace key [30]

  31/01/14 11:25:37:581 | [INFO] |  |  |  | uiswitch |  |  | 5496. TrialLeft [-1] key value

  01/31/14 11:25:37:581 | [INFO] |  |  |  | uiswitch |  |  | 5496. Key value BuyURL [http://www.adobe.com/go/buy?]

  31/01/14 11:25:37:581 | [INFO] |  |  |  | uiswitch |  |  | 5496. Value of key LaunchMode [prechrome]

  31/01/14 11:25:37:581 | [INFO] |  |  |  | uiswitch |  |  | 5496. Value of key AdobeIDCreated [false]

  31/01/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496. AppLaunchPath of the value of key [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit) \Support Files\Contents\Windows\Illustrator.exe]

  31/01/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496. AppAMTBkGndFilePath of the value of key [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit) \Support Files\Contents\Windows\AMT\LMResources\background.png]

  31/01/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496. AppAMTLogoFilePath of the value of key [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit) \Support Files\Contents\Windows\AMT\LMResources\adobelogo.png]

  31/01/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496. AppAMTLicenseAFAQFilePath of the value of key [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit) \Support Files\Contents\Windows\OBLRes\fr_FR\LicenseFAQ.html]

  31/01/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496. AppAMTConnectionFAQFilePath of the value of key [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit) \Support Files\Contents\Windows\OBLRes\fr_FR\ConnectionFAQ.html]

  31/01/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496. AdobeCode [{CCDC3E53-DF98-434F-821A-C253C61DA2CD}] key value

  31/01/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496. DriverAdobeCode [{F2321021-08A2-44D6-B1DF-BDB415F23EC3}] key value

  31/01/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496. Key value AppName]

  31/01/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496. AppRunningLEID [Illustrator-CS7-Win-GM] key value

  31/01/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496. AppDriverLEID [Illustrator-CS7-Win-GM] key value

  31/01/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496. AppLicensingLEID [Illustrator-CS7-Win-GM] key value

  31/01/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496. Key AppRunningLocale [en_US] value

  31/01/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496. AppListOfLocales [{|} en_US fr_ca] key value

  31/01/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496. Value key [AppProcessID]

  31/01/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496. Value key [ProductID]

  31/01/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496. Key ProductVersion value [0,0]

  31/01/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496. Value key [platform]

  31/01/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496. Key value AppPath [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit) \Support Files\Contents\Windows]

  31/01/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496. AppAMTPath of the value of key [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit) \Support Files\Contents\Windows\AMT]

  31/01/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496. Value of the AppDriverAMTPath key [C:\Program Files (x 86) \Common Files\Adobe\Adobe CC\Support Files\Contents\Windows\AMT Illustrator]

  31/01/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496. AppLicensingAMTPath of the value of key [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit) \Support Files\Contents\Windows\AMT]

  31/01/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496. AppHostAppType [ALM_HostAppType_LicensedProduct] key value

  31/01/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496. AppEULAFolderPath of the value of key [C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit) \Legal]

  31/01/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496. Value of the TrialExpired key [0]

  31/01/14 11:25:37:582 | [INFO] |  |  |  | uiswitch |  |  | 5496. Value of the AppSerialNumber key [916387098118488076034526]

  31/01/14 11:25:37:583 | [INFO] |  |  |  | uiswitch |  |  | 5496. Value of the AppTrialSerialNumber key [916387098118488076034526]

  31/01/14 11:25:37:583 | [INFO] |  |  |  | uiswitch |  |  | 5496. Value of the NoTrial key [0]

  31/01/14 11:25:37:583 | [INFO] |  |  |  | uiswitch |  |  | 5496. Value of the UpgradeCheckRequired key [0]

  31/01/14 11:25:37:583 | [INFO] |  |  |  | uiswitch |  |  | 5496. Value key [BonusLaunchCode]

  31/01/14 11:25:37:583 | [INFO] |  |  |  | uiswitch |  |  | 5496. Value of the HasSAASBit key [0]

  31/01/14 11:25:37:583 | [INFO] |  |  |  | uiswitch |  |  | 5496. Value of the ForcedActivation key [0]

  01/31/14 11:25:37:583 | [INFO] |  |  |  | uiswitch |  |  | 5496. Key value ExtendedProfileRegURL [http://www.adobe.com/go/adobemembership_fr? & source = PCSTHX]

  31/01/14 11:25:37:583 | [INFO] |  |  |  | uiswitch |  |  | 5496. ClaimSource [nag_trial] key value

  31/01/14 11:25:37:583 | [INFO] |  |  |  | uiswitch |  |  | 5496. Value of the HasSubscriptionBit key [0]

  31/01/14 11:25:37:583 | [INFO] |  |  |  | uiswitch |  |  | 5496. SilentActivator

  31/01/14 11:25:37:587 | [INFO] |  |  |  | uiswitch |  |  | 5496. Silent Activator

  31/01/14 11:25:37:587 | [INFO] |  |  |  | uiswitch |  |  | 5496. Launched

  31/01/14 11:25:37:587 | [ERROR] |  |  |  | AMT |  |  | 5496. Leave was denied.  Application must close.

  31/01/14 11:25:37:587 | [INFO] |  |  |  | AMT |  |  | 5496. From data collection for SWTag_Init()

  31/01/14 11:25:37:588 | [INFO] |  |  |  | AMT |  |  | 5496. DoISOTagging() productCanonicalLEID = Illustrator-CS7-Win-GM; outMappedLEID = Illustrator-CS7-Win-GM, unused =

  31/01/14 11:25:37:588 | [INFO] |  |  |  | AMT |  |  | 5496. DoISOTagging() productPayloadCode = {CCDC3E53-DF98-434F-821A-C253C61DA2CD}; driverPayloadCode = {F2321021-08A2-44D6-B1DF-BDB415F23EC3}

  31/01/14 11:25:37:588 | [DEBUG] |  |  |  | PCDService |  |  | 5496. Cannot read the key [] value in the hive [Illustrator-CS7-Win-GM] of the master: 4

  31/01/14 11:25:37:588 | [INFO] |  |  |  | AMT |  |  | 5496. SWTag_Init() Tags Arguments; Illustrator-CS7-Win-GM;

  31/01/14 11:25:37:593 | [INFO] |  |  |  | performance |  |  | 5496. AMTObtainProductLicense took 177.889618 ms

  PDApp.log

  31/01/14 11:25:37:763 | [INFO] |  | USS | ProvSwitcher | ProvSwitcher |  |  | 5556 | Subsequently given LEID for the commutation of the applet version: Illustrator-CS7-Win-GM

  31/01/14 11:25:37:764 | [WARNING] |  | USS | ProvSwitcher | ProvSwitcher |  |  | 5556 | Dynamic XML not found

  31/01/14 11:25:37:765 | [ERROR] |  | USS | ProvSwitcher | ProvSwitcher |  |  | 5556 | Receipt of series: 916387098118488076034526

  31/01/14 11:25:37:767 | [ERROR] |  | USS | ProvSwitcher | ProvSwitcher |  |  | 5556 | Failed to retrieve the data of the Enigma

  31/01/14 11:25:37:767 | [ERROR] |  | USS | ProvSwitcher | ProvSwitcher |  |  | 5556 | Product not run under subscription

  31/01/14 11:25:37:767 | [INFO] |  | USS | ProvSwitcher | ProvSwitcher |  |  | 5556 | Identifier detected in LEID: CS7

  31/01/14 11:25:37:767 | [INFO] |  | USS | ProvSwitcher | ProvSwitcher |  |  | 5556 | Identifier detected in LEID: CS7

  31/01/14 11:25:37:767 | [INFO] |  | USS | ProvSwitcher | ProvSwitcher |  |  | 5556 | Identifier detected in LEID: CS7

  31/01/14 11:25:37:767 | [INFO] |  | USS | ProvSwitcher | ProvSwitcher |  |  | 5556 | Do not update the appletID applet version: LWA_UI appletVersion: 3.0

  31/01/14 11:25:37:767 | [WARNING] |  | USS | PDApp | PDApp.AppletManager |  |  | 5556 | Could not get the information switching applet... The answer is: 8

  31/01/14 11:25:37:778 | [INFO] |  | USS | PDApp | PDApp |  |  | 5556 | DWA AppletID argument not specified on the command line. Try to find the existing instance

  31/01/14 11:25:37:778 | [INFO] |  | USS | PDApp | PDApp |  |  | 5556 | This is the first instance, thus creating a thread to listen the created pipe

  31/01/14 11:25:37:779 | [INFO] |  | USS | PDApp | PipeThread |  |  | 5580. Thread started

  31/01/14 11:25:37:779 | [INFO] |  | USS | PDApp | PDApp |  |  | 5556 | From AsyncMessageProcessor

  Hi erastyle,

  In fact, the licenses for the package information is missing where it not launch any application. You reserializing using APTEE products that you can find it on the computer where you created the package. If you have access to this computer, then please download and install Creative packer of cloud and it will download APTEE in the below mentioned location.

  Windows:

  C:\Program Files (x 86) \Common Files\Adobe\OOBE\PDApp\CCP\utilities

  Once downloaded please follow this KB article to use the tool.

  http://helpx.Adobe.com/creative-cloud/Packager/Provisioning-Toolkit-enterprise.html

  Please let us know if it helps.

  Kind regards

  Abhijit

• I can't find the button to install previous versions of Office creative cloud applications.

  

  I can't find the button to install previous versions of Office creative cloud applications.

  Help me please

  I want to install after effects cc 2015, or 2014

  I hate after effects CC 2015.3 l

  You cannot install previous versions with a trial.  You must have a subscription.

  with a subscription, just after the point 1/2 towards the bottom of the page is a portal showing how to install previous versions, https://helpx.adobe.com/creative-cloud/help/download-install-app.html

• Error 1002 when installing the desktop creative cloud application

  I too am a very frustrated Adobe user. I use a Macbook Pro with 10.10.5 as the operating system.

  My problem is the same that many other people, I am unable to upgrade Creative Cloud Desktop to the 3.8.0310 version and still get error 1002 to the 2% mark. I have tried virtually all the "stuff" in the book, those recommended by Adobe and those blogs, and nothing works. I have even directly connected to my internet provider, without going through my wi - fi modem and using their connection broadband.

  Up to what Adobe ceased to provide Direct download links, I was able to update my software. My problem has always been that Creative Cloud Desktop will put not to date to the next version, and what happened on my first Mac as well. If Adobe wants to stop direct links, so why can he not at least make sure that the application works 100% of the time for 100% of its loyal customers. You are deflected us Adobe with your policies, especially now that many people use other software that may not be as powerful as Adobe programs, but at least they are reliable.

  Bob C.

  Pleiades_k that you have received error messages when you perform the steps mentioned above?  He was facing difficulties to locate the OOBE folder?

  I would recommend that you run the utility for uninstalling desktop available creative cloud application during the uninstall of the desktop Adobe Creative cloud application , and then try to reinstall the updated version.

  If you continue to experience difficulties, please contact our team of support directly in Contact with the customer.

• I think upgrade to El Capitan. But I just wanted to know if all the creative Cloud applications works well in El Capitan?

  I have a Mac Book Pro 2 years, and I think upgrade to El Capitan.

  But I just wanted to know if all the creative Cloud applications works well in El Capitan? I heard that something that Illustrator has a problem in El Capitan?

  Thanks a lot for answering me!

  the latest versions (cc 2015) work with el capitan

• Creative cloud application cannot open a session?

  my application does not connect, but will remain on the white screen.

  Hello

  Please see the links below:

  White cloud creative app:

  Blank white screen. Sign in | Creative cloud Packer

  New application Cloud Creative unusable: it is empty!

  Creative cloud is empty window why?

  Re: Empty opening creative cloud app

  If the links above do not help, try cleaning remove the creative cloud application and put it back:

  (1) uninstall Creative Cloud Desktop Manager:

  Using creative cloud | Uninstall the creative cloud desktop application

  (2) remove the rest of the files:

  C:\Program Files (x 86) \Common Files\Adobe\OOBE

  C:\Program Files (x 86) \Common Files\Adobe\Adobe Application Manager

  C:\Program Files (x 86) \Adobe\Creative Cloud files

  C:\Users\\AppData\Local\Adobe\ MAA UPDATER and two OOBE {to view the hidden AppData folder, files, folders, file name extensions see see |} {Windows XP, Vista, Windows 7.}

  Cleaning tool 3 - run Adobe: http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe

  4 - Click on the link below and download Creative Cloud Installer file and use them to install the creative Cloud Desktop application.

  Download Adobe Creative cloud apps | Free trial of Adobe CC

  Let us know if this was helpful.

  Kind regards

  Bani

• Creative Cloud application is updated, but is always at 0%

  Creative cloud application, I opened and it says it is updated (update installation), but nothing happens, and I can't download all the applications.

  I have the internet connection.

  Please read https://forums.adobe.com/thread/1499014

  -try some steps such as changing browsers and disable your firewall

  -also clear the cache of your browser if you start with a fresh browser

  -check the file hosts for blocked entries https://forums.adobe.com/thread/1912777

  http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip.

  https://helpx.Adobe.com/creative-cloud/KB/creative-cloud-desktop-application-failed.html

  http://helpx.Adobe.com/creative-cloud/KB/failed-install-creative-cloud-desktop.html

• 10 Windows desktop - I need to reinstall creative Cloud applications?

  Hello

  I think the upgrade of Windows 10 and want to know if I need to reinstall creative Cloud applications? In addition, and other common issues people experienced after upgrade to Windows 10?

  Thank you

  Hello

  You will need to disable the current activation. Follow sign in and out activate Cloud Creative applications

  Once you have earn 10, you can install the desktop CC via Creative Cloud to desktop application

  Compatibility with win 10 reference, please visit https://helpx.adobe.com/creative-cloud/kb/Windows_10_compatibility_FAQ.html

  Hope that helps!

  Kind regards

  Sheena

• "server not found" at the first instance of any creative cloud application download

  I click on the trial of any creative cloud application download and it evokes in every time 'server not found '. There's nothing wrong with my computer either.

  Hello

  Please see the link: cloud creative activation and troubleshooting of sign-in

  Kind regards

  Sheena

• Impossible to check creative Cloud connect you with fake email.

  If I was downloading creative cloud on another computer, misspelled my email, and his request for check it out, which I can't do as there is no enamel. I found a thread with the Mac, but I use a Windows 7 computer.

  Thank you

  Hello

  To disconnect from the creative Cloud application for the desktop, select > Preferences > account and then click Sign Out from the creative clouds.

  If you are not able to disconnect from the trough step Creative Cloud Desktop Manager, please follow the steps below:

  Delete the OPM.db file:

  1. Close the creative cloud application.
  2. Navigate to the OOBE folder.
     Win: C\Users\ [user name] \AppData\Local\Adobe\OOBE

  If you do not see AppData under your username, then you can click on start and type %LocalAppData%, it will open a Local folder, then you can go to Adobe/OOBE

  3. delete the opm.db file.

  4. start the creative cloud.

  If you are not able to find this file, please see the following link, maybe it's because your library is hidden.

  http://helpx.Adobe.com/x-productkb/global/access-hidden-user-library-files.html

  Please, let us know how it goes.

  Kind regards

  Sheena

• I can't connect to my fortune via my creative cloud application manager. Does anyone have a solution?

  I can't connect to my fortune via my creative cloud application manager. Does anyone have a solution?

  I have the message: unable to connect to the server.

  This link may help: solve common problems of activation and deactivation of creative cloud.

  If not, please contact customer support

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

• How many computers can I use creative Cloud applications?

  In the FAQ here Creative Cloud help | Creative cloud / common Questions it says I can install and activate the software on two machines.

  However, when I try to activate the software on computer2, I get "no subscriptions available. It is enabled only on a single machine right now.

  So basically, I'm wondering if the FAQ is wrong, or if I did something wrong?

  Note: I am a member of a 'team' as my company is the entity that purchased the subscription. Do not know if it matters...

  Hello

  Please see the below help documents:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

  Kind regards

  Sheena

• My creative cloud application is empty

  I tried all the suggestions to solve my problem. All I want is to update my Lightroom, but my creative cloud application is empty. I uninstalled my Lightroom & hoped to download the new version, but now I'm stuck with Lightroom not at all.

  Hello

  I think you are referring to the white empty window of CC desktop application.

  Please refer to the threads below where this issue has been addressed:

  Creative cloud is empty window why?

  Cloud Desktop App is empty?

  New application Cloud Creative unusable: it is empty!

  Re: Empty opening creative cloud app

  Kind regards

  Sheena