CUIC Rls 11.5 UCCX Rls 8.6 HR data import - support

Similar Questions

• UCCX 10.6 history report showing the use of the Port

  Hello

  I'm looking for a report that can show the use of the port by queue/application over a period of time.  What I'm looking for, that's exactly how my CTI ports is used for which at one point.

  We have more channels PRI in what we do the ports and want to make sure that we are not undersubscibing applications, if we are the ones who and when and if we go over our 150 ports are looking to buy licenses of more to come.

  Someone knows something that could do the trick - or this should be a personalized work?

  Thank you

  James

  Hi James,

  Please see the hourly report Utilization license available in your version in cuic which comes with UCCX. Look at the below Guide to historical reports for more detals on this report:

  http://www.Cisco.com/c/en/us/TD/docs/voice_ip_comm/cust_contact/contact _...

  Concerning

  Deepak

  -Note post - useful

• ASA of the CSQ finesse

  I wonder to provide a way to display the live cam ASA (average response time; CSD calls average waiting time) data in sharpness for each CSQ.  I know there's a gadget for the display of the ASA for individual users, but we need to see the average for CSQ.  I built a dashboard widget to manage, but it does not work as well as I had hoped.  Has anyone else had luck adding this statistic to a gadget with Finesse?

  It shouldn't take 60 minutes to refresh since the default refresh rate is 30 minutes for historical reports. Try in different browsers and see if this can help, restart of Tomcat Finesse can also be an option if it need 60 minutes

  http://www.Cisco.com/c/en/us/TD/docs/voice_ip_comm/cust_contact/contact _...

  If you need the refresh rate of 5 minutes or whatever it is less than 30 minutes for stock historical reports, then you need autonomous cuic with premium license installed on it. Living CUIC that comes with UCCX does not give the possibility to change the report definition, but you can do this very easily within standalone CUIC settinga refresh rate you want. Therefore, it is the only nothing available option in UCCX you can do to reduce it within 30 minutes.

  Concerning

  Deepak

• Time reports real UCCX CUIC 9.0.1

  Hi, I have a problem with the import of reports in real time.

  Release notes state that the appropriate data source must be configured before import it templetes real-time report.

  Guide of the CUIC user says that historic UCCE and UCCE real-time data sources exist by default when the fresh install. However, in my case, there are only cuic and UCCX configured by default datasouces (UCCX to db_cra). Should I create a data source in time real UCCE? What user/database to use?

  I am running cuic in UCCX, not on the stand-alone server.

  Kind regards

  Davor

  You must create your report on a premium version of cuic, you can then export it and import it in CCX.

  Are you trying to create a kind of billboards? It comes to my lab system not a customer.

  

  If you import the attached zip file, you will be able to create this view. This reads the rtCSQssummary table, so be sure to enable it in "time real snapshot Config.

  Graham

• UCCX cuic: Failed to create the dashboard

  Hi all

  My user is to have a role as administrator & Reporting in UCCX, as well as the role of Dashboard Designer in cuic. However, the user is unable to create the new dashboard / subdirectories (all grayed out option). I'm under 10.5.

  Is there a required additional configuration?

  Thank you!

  -JT-

  JT,

  See the information below regarding the creation of dashboards:

  1. no default reports user doesn't have permissions to create dashboards directly under the parent directory even if they provided the role of Dashboard Designer.

  2. the Super user/administrator can create subcategories and provide writing and the declaration of the user execute permissions so that they can create dashboards in this subcategory.

  The same is documented in the section create subcategory of the document:

  http://www.Cisco.com/c/en/us/TD/docs/voice_ip_comm/cust_contact/contact _...

  Therefore, connect in cuic as the Super user and create subcategories for the users of necessary reports and provide write/execute permissions after which they will be able to see the dashboard and work under this

  Run below command from primary UCCX CLI to discover the Super User CUIC

  Run sql select * from mmca_propertydef where propertyname ='OAMP. Superuser"

  In this case, you are not able to remember the password for the user that you get after running the above command, you can still set a new Super user and the password by using the UCCX primary CLI commands below:

  reset_application_ui_administrator_name utils

  reset_application_ui_administrator_password utils

  Concerning

  Deepak

  -Rate of post - useful

• UCCX and cuic v10.5.1

  My question is this,

  When you install uccx 10.5.1 that it comes with an instance CUIC living what is optimal, but you cannot modify reports which is a bit annoying.

  If would be to install a stand-alone version of the cuic this be the first node or is the Co cuic on UCCX resident regarded as the master and the autonomous regarded as secondary.

  TIA

  Andy

  Hi Andy,.

  That looks like the statement of connection, you must first log in to the admin URL:

  https:///oamp

  This will allow you to add the license file.

  Kind regards

  Richard

• Can I use the data dictionary tables based on RLS policy?

  Hello guys, I use the package level security line to limit certain lines to some users.
  
  I created several roles, I want to just enable certain roles to see all the columns, but the other roles, I'm not that they see all the lines. I mean to do this I use the session_roles table data dictionary however it did not work.
  
  What to do in order to not allow rows of user roles?
  Can I use the data dictionary tables in RLS?
  
  
  Thank you very much.

  Polat says:
  What to do in order to not allow rows of user roles?
  Can I use the data dictionary tables in RLS?

  Ensure that:

  SQL> CREATE OR REPLACE
    2    FUNCTION no_sal_access(
    3                           p_owner IN VARCHAR2,
    4                           p_name IN VARCHAR2
    5                          )
    6      RETURN VARCHAR2 AS
    7      BEGIN
    8          RETURN '''NO_SAL_ACCESS'' NOT IN (SELECT * FROM SESSION_ROLES)';
    9  END;
   10  /
  
  Function created.
  
  SQL> BEGIN
    2    DBMS_RLS.ADD_POLICY (
    3                         object_schema         => 'scott',
    4                         object_name           => 'emp',
    5                         policy_name           => 'no_sal_access',
    6                         function_schema       => 'scott',
    7                         policy_function       => 'no_sal_access',
    8                         policy_type           => DBMS_RLS.STATIC,
    9                         sec_relevant_cols     => 'sal',
   10                         sec_relevant_cols_opt => DBMS_RLS.ALL_ROWS);
   11  END;
   12  /
  
  PL/SQL procedure successfully completed.
  
  SQL> GRANT EXECUTE ON no_sal_access TO PUBLIC
    2  /
  
  Grant succeeded.
  
  SQL> CREATE ROLE NO_SAL_ACCESS
    2  /
  
  Role created.
  
  SQL> GRANT SELECT ON EMP TO U1
    2  /
  
  Grant succeeded.
  
  SQL> CONNECT u1@orcl/u1
  Connected.
  SQL> select ename,sal FROM scott.emp
    2  /
  
  ENAME             SAL
  ---------- ----------
  SMITH             800
  ALLEN            1600
  WARD             1250
  JONES            2975
  MARTIN           1250
  BLAKE            2850
  CLARK            2450
  SCOTT            3000
  KING             5000
  TURNER           1500
  ADAMS            1100
  
  ENAME             SAL
  ---------- ----------
  JAMES             950
  FORD             3000
  MILLER           1300
  
  14 rows selected.
  
  SQL> connect scott@orcl
  Enter password: *****
  Connected.
  SQL> GRANT NO_SAL_ACCESS TO U1
    2  /
  
  Grant succeeded.
  
  SQL> connect u1@orcl/u1
  Connected.
  SQL> select ename,sal FROM scott.emp
    2  /
  
  ENAME             SAL
  ---------- ----------
  SMITH
  ALLEN
  WARD
  JONES
  MARTIN
  BLAKE
  CLARK
  SCOTT
  KING
  TURNER
  ADAMS
  
  ENAME             SAL
  ---------- ----------
  JAMES
  FORD
  MILLER
  
  14 rows selected.
  
  SQL> 
  

  SY.

• Users of 10.6 UCCX reports permissions

  Hi all

  UCCX: 10.6.1.11001 - 31

  We went just 8.5 to 10.6 UCCX just this weekend and I found out today from one of our supervisors to call center seeking CCX historical reports was not working. Then after searching online I find this program has been deprecated in favor of the Cisco Unified Intelligence...

  I seem to be able to login with my user id that is configured as a Director, Reporting user, supervisor, etc... However, everything that I click on it it said I don't have permissions. I get the same results when I log in with the administrator account on CCX.

  The only thing I seem to be able to do with the two accounts is the security > user list page. But, in both cases (* user in as the user) I see that the user I'm currently logged in as. And when I check the user and click on edit, all the 'Rôles' checkboxes are grayed out and is the only thing that I can change the text boxes for name, organization, E-mail, etc...

  So, how can I configure users have permissions to access Cisco Unified Intelligence to create & run reports because at the present time, not even the administrator can access these pages... ?

  Any help would be greatly appreciated!

  Thanks in advance,
  Matt

  Matt, since you upgraded to 8.5 to 10.6, I have a strong feeling that you hit the underside of default:

  https://BST.cloudapps.Cisco.com/bugsearch/bug/CSCup31962/?reffering_site...

  Please note that you must enter same username you want should be the Super User CUIC three orders mentioned in the workaround of the defect. In an ideal situation, the CUIC Super user is the user of the Application created during installation and is also used to log in to the Cisco Unified Serviceability on UCCX page

  So let's say your Application user is admin then orders should be as below:

  run sql update mmca_propertydef set defaultvalue ='admin'where propertyname =' OAMP. Superuser"

  execute sql delete from cuic_data:cuicuser where name ='CUIC\admin' and id! = "1111111111111111111111111111AAAA".

  run sql update cuic_data:cuicuser set name ='CUIC\admin' where id = '1111111111111111111111111111AAAA '.

  After you run the workaround, restart the CUIC CLI services below

  restarting the service useful Cisco Unified Intelligence Center Reporting Service

  restarting the service useful Cisco Unified Intelligence Center Maintenance Service

  Please note the above workaround must be done on the main server UCCX, but the services must be restarted on UCCX servers (in the case of HA)

  Once you've done everything right, as noted above, then run below command and you should be able to see only one user as CUIC\ which is the superuser

  Admin:run sql select * from cuic_data:cuicuser
  ID name version description partition defaultgroupid sharingpermission alias firstname lastname emailaddress contactphone timezoneid isactive startoftheweek cuicroles organization
  ================================ ======= ============== ==================================== ========= ================================ ================= ===== ========= ======== ============ ============ ============ ========= ========== ======== ==============
  2543 CUIC\admin 1111111111111111111111111111AAAA it's 2222222222222222222222222222BBBB 3 Super Admin 127 t 0 default super administrator            
  07691D1D1000015300000B0A0AC5B21D 1001 CCX\agent Default 2222222222222222222222222222AAAA 84 0 0 t
  5C98465F1000014E000002000AC5B21D 2538 CCX\uccxsup1 Default 2222222222222222222222222222AAAA 84 0 0 t
  5C9846661000014E000002010AC5B21D 2539 CCX\gnanesh Default 2222222222222222222222222222AAAA 84 0 0 t
  50AAA442100001530000004C0AC5B21D 888 CCX\agent1 default 2222222222222222222222222222AAAA 84 0 0 t
  13EBD29A10000150000001D50AC5B21D 2165 CCX\derawat Default 2222222222222222222222222222AAAA 84 0 0 t
  B3F9511010000150000000000AC5B21D 1955 CCX\deepak Default 2222222222222222222222222222AAAA 84 0 0 t
  D8FA15B010000150000000B80AC5B21D 1904 CCX\uccxagent2 Default 2222222222222222222222222222AAAA 84 0 0 t
  FFF60EC710000150000000360AC5B21D CCX\supervisor Default 2222222222222222222222222222AAAA 0 84 Etc/GMT 0 t 1848
  CCX\mgogna 461 518DF325100001540000024F0AC5B21D default 2222222222222222222222222222AAAA 84 0 0 t
  AB7C313510000151000001220AC5B21D 1580 CCX\agent2 Default 2222222222222222222222222222AAAA 84 0 0 t
  Admin:

  Concerning

  Deepak

• UCCX historical reports - Windows 10

  Hello community,

  Just before I start pushing 10 Windows install on workstations, historical reports UCCX supported?  I can't seem to find any documentation on this yet.

  Thank you

  JP

  No, since the HRC has been abandoned with version 9 of CCX.  From web version 9 cuic function was available and since version 10, he's the only client of reports.  Your biggest problem is also going to be support CAD that I doubt will build for your version of CCX, which should be 9.0 or below.

  Compatibility for client OS to the latest version 9.0 is here:

  http://docwiki.Cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix _... _SU3 (2)

  Links to other versions:

  http://docwiki.Cisco.com/wiki/Compatibility_Matrix_for_Unified_CCX

• CUIC statement limits - the interval length

  Hello

  Customer a CCX 11.0 deployed using the resident Co cuic for reporting.

  We had several cases where the absence of fields available in the reports of stock is frustrating customer engineer and deployment (me).

  For example, the length of the interval field is not widely available.  So, we can not report on an interval of a day and length of interval of 30 minutes when it is desired.  Simple counting of the number of calls directly to a CCX trigger cannot be done for intervals of 30 minutes.

  Are there licenses cuic that allows custom reports where we could take a report on stocks and add a field to it, and then download on CUIC CCX.    I thought that maybe the stand-alone CUIC option would be appropriate but as I read this is only available for UCCE.

  Any guidance is appreciated.

  Thank you

  Eddie

  Are there licenses cuic that allows custom reports where we could take a report on stocks and add a field to it, and then download on CUIC CCX.    I thought that maybe the stand-alone CUIC option would be appropriate but as I read this is only available for UCCE.

  You can certainly do it for UCCX as well. Deploy a standalone cuic server and install Premium license on it and after that, you can export a report on stocks of CCX CUIC, import in standalone cuic modifications required in terms of fields, report definition etc. and then import it to CCX CUIC. This thing is mentioned in below document so it is for UCCX:

  http://www.Cisco.com/c/en/us/TD/docs/voice_ip_comm/cust_contact/contact _...

  Concerning

  Deepak

• Cisco CUIC stand-alone NFR of installation

  I want to install a standalone cuic to customize reporting for our environment UCCX.  I followed the setup steps, but it doesn't appear I can "change" the current Data Source to be able to imitate on the standalone.  The Edit buttons are grayed, and I am logged on as a user who can run all the stock market news.  I've changed in HR mode and then back to cuic but no change.  How can I get the instance number, port... If I'm not able to change the Data Source.

  Thank you

  Joe

  Hello

  You need these parameters for the DB:

  Server name: [hostname] _uccx (if host name have-replaced by _, for example uccx-01 becomes uccx_01_uccx)

  Hostname: [server IP]

  Service: 1504

  The database name: db_cra

  ID: uccxhruser

  Password: [password] (as configured in the management of password in AppAdmin for 'historical' user)

  Aaron

• CSQ Call Distribution summary report customized with 5s and 20 s model for UCCX 10.6 required

  Dear all,

  We have UCCX with recently upgraded to 10.6 HA. After upgrade, we are not able to generate the CSQ Call Distribution report for every 5/20 sec.

  We contacted TAC and found we need to have autonomous cuic but we donot have in our environment. There is demand for improvement already triggered with Cisco for this defect, Cisco still to develop fixed a bug for this version.

  Ask you to provide me with this model of the said report to import into our UCCX of 10.6 to generate reports required by our care.

  Had the same problem after upgrade of 8.5 to 10.5 UCCX. I was able to modify an existing report to get 5 seconds interval.

  I exported the existing report. Imported in CUIC stand-alone server, query list value with interval of 5 seconds:

  select 5 as ID,'5' as value from table(set {1})

  Also changed the column names in the report. With 5 seconds interval, we have 4 great call distribution intervals: 0-5 sec, 0 to 10 sec, 0-15, 0-20 sec. Unfortunately, when I downloaded my report to the initial report UCCX CUIC was broken (I think because of the internal report id duplication), but the new report works very well. Check out the screenshots and my below custom report template.

• Problem with the icon get statistical Reporting in UCCX to connected on agents

  Attempt to use Get Statistical Reporting simple script to send calls to voicemail in cases where no agent is connected without success. Have followed the examples of web and read through topics of discussion Cisco similar but unable to make it work. Does anyone know if there are settings in cuic to allow access to scripts in real time, the agent status reports? I have attached a picture of the control script if anyone has any suggestions.

  Problem is that the name of your CSQ is actually Test_ CSQ in the Administration UCCX I can see in the statistics in real time, while in the script you have defined as TEST_CSQ inside the TEST_CSQ variable. Change the name in the script to match what you set on the evolution of the world on UCCX UCCX to match what you have set in the script. While working with CCX remember it is case sensitive in which Test_CSQ and TEST_CSQ are two different things.

  Concerning

  Deepak

• UCCX 10.6 Workflow

  Hello world

  How can I configure Workflow in UCCX 10.6? Please note that we do not Finesse. Cisco Desktop following under Cisco Unified presence Settings, I can see the workflow but there is no option to create a. All I see is found, select all, clear all, and save, but I can't find the Add button.

  Thanks in advance for your help,

  MK

  MK, you create the workflow using the application of the CDA and then set the workflow using web CDA. See below:

  http://www.Cisco.com/c/dam/en/us/TD/docs/voice_ip_comm/cust_contact/cont...

  Concerning

  Deepak

• Complete recording of calls to agents in UCCX

  Hello team UCCX,

  Hi, looking at the RND for UCCX, I stumbled on the following. My client is looking for default logging for all agents in a contact call center. The following description seems to provide that. Can you please provide information on the concurrent sessions? This contact center will be 55 agents and all need simultaneous registration.

  is this the information GI research below:

  "Finish the recording of calls. CAD can be configured to start and stop recording the call answer and release automatically. Conditions which calls must be recorded are defined in a script of the application. There are limits to how many simultaneous call, recording sessions can be performed. »

  Hello

  Yes, it is possible - you basically configure the workflow in use by agents (i.e. probably the workflow 'Default' If this is new to you) so that there is a "Utility Action" of "Start Recording" when a call is "answers." This is configured in office administrator who is the server default UCCX isntalled.

  Someone has gone to the effort to make a how-to here: http://dreamforccie.wordpress.com/2010/03/30/automatic-call-recording-at-uccx/

  Concerning

  Aaron

  Please evaluate the useful messages...