Dell Optiplex 3020 - the black screen after dell logo (happened after windows updates froze at halfway and systems were restarted)

We had windows updates run on all our systems of windows 7 in our medical center.  13 or so of our 3020 s Optiplex froze for eight hours about in a State of "install updates 1 of 24".  I have all them turned off and restarted units.  Once units have been restarted, they gave the Security windows startup or start-up option normally.  Those who had selected the option to 'start normally' would display the logo dell at startup, then click on a completely black screen (all devices still in market and monitors recording an active signal even if no picture).   Those started in safe mode w/o networking, loaded in safe mode.  I rebooted the machine in safe mode, and they all started out in windows without problem.

For systems that go completely black after the dell logo.  I am able to F2 in the BIOS, I can run diagnostics from BIOS and I can't F12 in boot options, but I cannot F8 or SHIFT + F8 mode without failure or fact start in safe mode, please come under early start options.

Anyone happen to know a way to launch a system of 3020 optiplex in safe mode without the use of F8, SHIFT + F8, go through msconfig or remote access to the registry (because I can not remote in the system on the network)?

Maybe I can put the hard drive in a dock and change the registry in this way?  But can I change the potentiometer to force secure boot? or is it not possible to make a bcdedit to it as an external drive, install it in his camera and force it to safe boot the next time, he is running?

Any ideas or suggestions would be very appreciated.

Hello

Thank you for visiting Microsoft Community and we provide a detailed description of the issue.

I suggest you to send your request in the TechNet forums to get the problem resolved.

Please visit the link below to send your query in the TechNet forums:

https://social.technet.Microsoft.com/forums/en-us/home?category=w7itpro

Hope this information is useful. Please come back to write to us if you need more help, we will be happy to help you.

Tags: Windows

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