Details button is playing on my messages on my macbook pro app

I tried to implement iMessage on my macbook for some time and he remained inactive, and all websites and support groups have said this can be fixed easily by checking the location, etc. in the details button that appears under the logout button when you go to Messages > Preferences > accounts. Yes my account is activated. Yes my iCloud account is set up on my phone to allow messages. Yes, I have software for El Capitan was last updated. Yes, I can use iMessage very well on my iPhone, but it does not work on my macbook pro. Is there a solution to this problem?

Hello shauneexo,

Thank you for using communities of Apple Support.

I see that you are having problems setting up Messages on your MacBook Pro. I see you tried several things to get it working already. But to make sure that you hit all the necessary basics, take a look at this article to place Messages in OS X El Capitan:

Messages (El Capitan): Set up Messages

If you continue to have problems, let us know with all the error messages and a description more complete question and we can go from there.

Best regards.

Tags: iCloud

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