disappointed by the apple customer service

Hello

I didn't want my first post to be like this, but I had no choice!

Nov. 2014

I bought my iPhone 6 and 16 gb and they gave me one year factory warranty. my phone started having a few problems in 10 months.

August 2015

I went to the apple store and they said "it's a common problem with 6 more" spent with a new 6 more since my warranty still good... as costume designer for more than a decade, it wasn't a big problem for me because I love I phone and I think that his greatest phone ever.

may. 2016

my phone doesn't work for some reason, and nobody seems to know what happened. I don't know there is no water damage or other damage that I went to the apple store. the person who worked there said "since my warranty has expired they will not be able to help us!" and advised me to buy the new phone. I called apple 1-800 number and I've been waiting for 1 hour and 28 minutes, and someone hung up!

I have a contract with my operator for 2 years

so I still pay monthly payments for a phone not working again!

so, I'm the loser here!

I should reconsider my choice on smartphones?

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Yes, it seems more unfair. This is a user to user forum. The best I can recommend is possibly ask for a Manager in the store do not settle the first genius you get.  If there is documentation in the service record of apples, you can have a better chance. If not out of warranty is out of warranty.

You can submit your feed back here:

Feedback: Apple http://www.apple.com/feedback/

Tags: iPhone

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