Why the apple customer service has disappeared down the Hill?

Similar Questions

• Windows Vista, help and support service has disappeared.

  Windows Vista, help and support service has disappeared. When I try to use Windows Vista Help & support it does not load, it is as the program was never loaded, how up-load this file? Thank you

  See this tutorial apply to the question you:
  Vista - Help and Support in Vista
  http://www.Vistax64.com/tutorials/87497-help-support-Vista.html

  t-4-2

• Do not trust iCloud re. recovery (or Apple customer service)

  Hi all, just to share my story in case it helps - that is, to convince someone to create their own backup of data iCloud, or use a different service altogether (Dropbox).

  I created my own folders in iCloud via Finder & used this system for 9 months, between 2 computers & 2 iOS devices, without problem.

  Creating space on my iPhone and try to remove space elusive 'Documents & data' pigs shown there in iTunes, it seems to me you remove these user created folders to iCloud.  (Summer with only one right to: I did not delete files or individual files)

  I haven't checked iCloud until 3 days later, and the records have simply disappeared.  They were not recoverable by me (on iCloud > advanced > retrieve), nor, apparently, by Apple.

  First customer service person simply said they were gone, we cannot do anything.

  After climbing, the next two seemed to try to help by creating an interface with engineering, but always the same answer, even after providing the names of the missing folders and files, etc.   It felt a bit like Good Cop / Bad Cop.  I never had the feeling that the genie has really want to try to understand and solve this problem.

  Last 2 customer care people were abrupt and unnecessary.

  I asked for the data to retrieve, but also for an explanation of how this could happen, so that I can be comfortable with the system again.  They were very short, in the sense of "it is what it is, user attention, do not rely on iCloud to recover files, create your own backups.

  I don't mean to abdicate the responsibility to create my own backups, but their lack of ability to retrieve these files, 4 days later, and their lack of ability and willingness to understand what happened and explain how to avoid what is happening once again, were very off-putting.

  I was a big fan of Apple for more than a decade, but with this kind of service, with new versions of the applications actually losing features, etcetera, I look around other options.  This isn't the same Apple that I started with.  It's a shame.

  Wish you all the best experiences!

  Backup of your data is your decision, not Apple, not backup this is stupid.

• disappointed by the apple customer service

  Hello

  I didn't want my first post to be like this, but I had no choice!

  Nov. 2014

  I bought my iPhone 6 and 16 gb and they gave me one year factory warranty. my phone started having a few problems in 10 months.

  August 2015

  I went to the apple store and they said "it's a common problem with 6 more" spent with a new 6 more since my warranty still good... as costume designer for more than a decade, it wasn't a big problem for me because I love I phone and I think that his greatest phone ever.

  may. 2016

  my phone doesn't work for some reason, and nobody seems to know what happened. I don't know there is no water damage or other damage that I went to the apple store. the person who worked there said "since my warranty has expired they will not be able to help us!" and advised me to buy the new phone. I called apple 1-800 number and I've been waiting for 1 hour and 28 minutes, and someone hung up!

  I have a contract with my operator for 2 years

  so I still pay monthly payments for a phone not working again!

  so, I'm the loser here!

  I should reconsider my choice on smartphones?

  Yes, it seems more unfair. This is a user to user forum. The best I can recommend is possibly ask for a Manager in the store do not settle the first genius you get.  If there is documentation in the service record of apples, you can have a better chance. If not out of warranty is out of warranty.

  You can submit your feed back here:

  Feedback: Apple http://www.apple.com/feedback/

• What happened to the apple customer service?

  All I'm doing is to confirm my appointment on the Apple Store & I was transferred twice to neverland! Even on the cat they sent me to the Apple support Web site! Seriously!? Not a good way to start a Sunday morning & I lost all faith in Apple

  ErinBeas wrote:

  All I'm doing is to confirm my appointment on the Apple Store & I was transferred twice to neverland! Even on the cat they sent me to the Apple support Web site! Seriously!? Not a good way to start a Sunday morning & I lost all faith in Apple

  It is a forum for technical support to users. There is nothing we can do to help you with this problem.

  If you have an iPhone and the Apple Store app on this subject, I think that you can see your appointments listed there.

• Apple's music has disappeared

  My library of Apple's music disappeared after I reconnect to my Apple account. In the preference I turn on "ICloud Music Library", but the music appears.

  I have IPhone 5s with iOS 9.3.4 and active subscribe Apple music.

  Hey there guar47,

  Thank you for joining the communities Support from Apple! I see in your post that you have disconnected (e) your Apple ID in settings > iTunes and App Store, then signed back. After doing this, you have noticed that you are missing your music library on your device. I can see why this would be a concern, so I'm happy to provide tips that can help.

  This is an expected behavior for the music that you have made available offline to remove after signing out and back in to your account in the settings > iTunes and App Store. That said, you should always be able to see the songs and albums you have added music from Apple. These songs should have an icon of little cloud next to them to indicate that they are part of your library, but not stored locally on the device.

  As a first step, I recommend simply restarting your iPhone to see if the problem persists. If your content is still missing after restarting your device, I would open the music application and make sure that you have selected ' Show All Music'. To make sure that this option is enabled, you'll need to operate any of the different views (artists, Albums, etc.), then choose 'Show All Music '.

  You have any other device that you use Apple music with? This should also help you narrow the issue further.

  See you soon!

• HOW TO CONTACT APPLE CUSTOMER SERVICE VIA ONLINE

  I'm a new Mac user.

  So, there are many new things on the use of the Mac I've not known. And I would like to know how to get in contact with Apple support team online to ask for help.

  Thank you!

  https://www.Apple.com/support/macbasics/

  There are many videos of mutual assistance.

  You could with something like that.  I didn't watch the entire clip, but it has more positive ratings than negative and more than 1 million views.

  It is not El Capitan, but pretty close.

  'Learning the MAC in less than 90 Minutes 2015 Yosemite Edition'

  https://www.YouTube.com/watch?v=wSPisJXyjso

  There are also many books available.  Just search

  books on el capitan

• Why windows vista family premium has disappeared from my computer

  I have a hp a6511.uk I've had for 4 years, it came with windows vista home premium, I have download service pack 2, last year. 2 days ago a window pops up on my screen asking me to activate windows as the copy I had was illegal. I duly entered the correct product key. It has been confirmed that my windows is now legal but since all I have is a blank screen. I can't find microsoft works or something to do with vista, windows Defender will not download, the initial screen comes on as usual & I have my usual shortcuts on the screen but that's all. I tried all forms of recovery, but nothing helped I feel my only solution is to install the cd that I made when I was first of all the backup computer, but I fear I can lose some of the software I installed it, everyone else has had a similar experience, I safety of bullguard.

  Thanks Jwag1. I was that tired with my computer Act up that I opted to replace it with a new one, once again your desktop hp with windows 8. I really appreciate that you take the trouble to answer & I'll keep in mind your advice for future use. I smile at the title to 74 student I guess I'm with new technology in any case thank you once again.

• Why my Drop Shadow effect has disappeared?

  I used the drop shadow effect all the time in FCPX. Now it no longer displays in the effect controls panel and clips that already had the effect previously, now show that the effect is missing. I restarted the program and it is up-to-date.

  See if it is in the aesthetic category. If she is not there, try reinstalling the application.

• (Redirected) customer service? is there one

  spending hours on hold, talk to 5 different dept they transfer me to another Department again and again and again...

  no way to talk to them.

  Since michael dell took the customer service has gone

  Hi miltos10000,

  Please repost this in our American customer care forum. We have great people on the forum for help.

  http://en.community.Dell.com/support-forums/customercare/

• Why don't any Adobe can help me? It's the worst customer service of worlds on the planet company!

  Three telephone calls to their toll-free number. Each of these calls, I had to pay because their number is only good in the United States. Total time on the three calls was 35 minutes that cost me $1.50 per minute.

  On the right, there is loss for me over $ 50 just so that I can have fun trying to register for their cloud after creative effects for $19.99 per month.

  
  

  My Paypal address and permanent residence is Canada, and yet I am temporarily to Mexico at the moment, so when I tried to open an account at Adobe, their system automatically assigns me as being a citizen of the Mexico, so now, if I try to make a payment via my Paypal there will be an address conflict, and the payment will be denied.

  
  

  I've been waiting to chat with the third representative of Adobe for so long that I have the time to open a new browser and come to their forums in the hope that a current employee can help me assign Canada in my country, so I can order the service.

  I am seriously considering going with another NLE after affects.

  
  

  How can a company that has the right products to treat their customers so badly?

  
  

  It has been 2 hours so far in an attempt to pay and I'm no closer now that I was 2 hours ago.

  
  

  Take a look at this joke of an excuse for dialogue of customer service so far. I would like to point out that the last person I was speaking with said, "Let me transfer you to customer service" that was 35 minutes ago and nobody took the cat so far.

  
  

  Your file number: 0216100824

  You are now chatting with Joshua.

  3:00:08 PM CDT

  Marie Laure:

  Hello! Welcome to the Adobe Customer Service.

  3:00:18 PM CDT

  Marie Laure:

  Hi Daniel

  3:00:21 PM CDT

  Daniel Brown:

  Hello

  3:01:14 PM CDT

  Marie Laure:

  I understand that you are looking to change the name of the country in respect of the account. Is this correct?

  3:01:18 PM CDT

  Daniel Brown:

  Yes

  3:02:06 PM CDT

  Marie Laure:

  I see that the name of the country in respect of the account is the Mexico.

  3:02:49 PM CDT

  Daniel Brown:

  Yes. I guess it's to pick up the IP address because I have no other idea why Adobe would think that I live in the Mexico. My Paypal account is Canada, as my permanent residence.

  3:03:42 PM CDT

  Marie Laure:

  I'm sorry to inform you that you will need to use the account in the same country as the one in the account to use the subscription.

  3:04:39 PM CDT

  Daniel Brown:

  But how am supposed to add an address for the Mexico when my Paypal address is a Canadian Paypal address? Wont that cause a denial of payment for the contradictory addresses?

  3:06:34 PM CDT

  Daniel Brown:

  PayPal knows my address is in Canada, so if I give you a Mexican address, which will be a problem?

  3:07:23 PM CDT

  Marie Laure:

  Can I transfer the chat to our sales team as they will help you better?

  3:07:27 PM CDT

  Daniel Brown:

  Ok

  3:08:30 PM CDT

  Marie Laure:

  Please stay on the line while I transfer the cat.

  3:08:35 PM CDT

  Daniel Brown:

  Ok

  Please wait while transfer you to an operator at Adobe Sales.

  Thank you for your patience.

  In the meantime, you can try our community forumswhere experts are available 24 hours a day, 7 days a week.

  You are now chatting with Joshua.

  3:08:56 PM CDT

  Marie Laure:

  Hello! Welcome to the Adobe Customer Service.

  3:08:56 PM CDT

  Marie Laure:

  Hi Daniel

  3:08:56 PM CDT

  Daniel Brown:

  Hello

  3:08:56 PM CDT

  Marie Laure:

  I understand that you are looking to change the name of the country in respect of the account. Is this correct?

  3:08:56 PM CDT

  Daniel Brown:

  Yes

  3:08:56 PM CDT

  Marie Laure:

  I see that the name of the country in respect of the account is the Mexico.

  3:08:56 PM CDT

  Daniel Brown:

  Yes. I guess it's to pick up the IP address because I have no other idea why Adobe would think that I live in the Mexico. My Paypal account is Canada, as my permanent residence.

  3:08:56 PM CDT

  Marie Laure:

  I'm sorry to inform you that you will need to use the account in the same country as the one in the account to use the subscription.

  3:08:56 PM CDT

  Daniel Brown:

  But how am supposed to add an address for the Mexico when my Paypal address is a Canadian Paypal address? Wont that cause a denial of payment for the contradictory addresses?

  3:08:56 PM CDT

  Daniel Brown:

  PayPal knows my address is in Canada, so if I give you a Mexican address, which will be a problem?

  3:08:56 PM CDT

  Marie Laure:

  Can I transfer the chat to our sales team as they will help you better?

  3:08:56 PM CDT

  Daniel Brown:

  Ok

  3:08:56 PM CDT

  Marie Laure:

  Please stay on the line while I transfer the cat.

  3:08:56 PM CDT

  Daniel Brown:

  Ok

  Please wait while transfer you to an operator at Adobe Sales.

  You are now chatting with 'Phillip' at Adobe Sales.

  3:09:14 PM CDT

  Daniel Brown:

  Hello Phillip

  3:09:17 PM CDT

  Phillip:

  Hello Daniel, greetings!

  3:10:03 PM CDT

  Phillip:

  I see you want to place the order of creative cloud to 49.99 per month, am I right?

  3:11:54 PM CDT

  Daniel Brown:

  Not correct. I want to buy the AE CC for $19.99 per month. Your system seems to want to link my account with the Mexico. I guess it's because my IP address is Mexican I'm here temporarily to Sayulita in the Mexico. Yet, my Paypal account and my normal residence is Vancouver to the Canada. I am wanting to change the country setting on my account at the Canada so that when I pay you guys for the Paypal service will not see an address in conflict and refuse the payment to you guys.

  3:12:57 PM CDT

  Phillip:

  I see... You cannot add an address for the Mexico when your Paypal address is an address Paypal Canada

  3:13:33 PM CDT

  Phillip:

  In addition, we have not an option for settings on your account in the Canada. However, you must contact Adobe customer service team.

  3:13:55 PM CDT

  Daniel Brown:

  You can connect?

  3:14:31 PM CDT

  Phillip:

  It's better that you call at the 800-833-6687

  3:14:35 PM CDT

  Daniel Brown:

  no no no

  3:14:59 PM CDT

  Phillip:

  Well, I would like to transfer this cat.

  3:15:03 PM CDT

  Phillip:

  Please stay on the line

  3:15:22 PM CDT

  Daniel Brown:

  three failed attempts at the phone so far. Each call is $ 1.50 per minute, and I waited 35 minutes without getting anywhere... I'm just still in waiting. So far, it has cost me over $ 50 by going this way and nothing has been accomplished. I have

  3:16:58 PM CDT

  Phillip:

  I'm sorry for that

  3:17:11 PM CDT

  Daniel Brown:

  Yes $50... I'm sorry as well

  3:17:32 PM CDT

  Phillip:

  I'm transfer now

  3:17:35 PM CDT

  Daniel Brown:

  your phone costs cost me more than the service I want

  Please wait while I transfer you to an operator at the Adobe Service.

  The country of your Adobe ID is the Mexico. Your payment details must be from the same country. This is the help page to the change in the associated country to your Adobe ID

• Someone broke into my computer informing me that he has been infected with malware, viruses, etc. and advising me to contact a phone number, also send me a live conversation on how to solve the problem. He claims to be an Apple / Safari servic

  Someone broke into my computer informing me that he has been infected with malware, viruses, etc. and advising me to contact a phone number, also send me a live conversation on how to solve the problem. He claims to be an Apple / Safari servic

  This kind of message is a scam. Do not meet it.

  Force Quit Safari, then restart Safari while holding the SHIFT key.

• The hard drive of my imac has disappeared, I have this G5 1.6, but can't do much with it, is anyway I can get a copy of OS x 10.5 from Apple?

  The hard drive of my imac has disappeared, I have this G5 1.6, but can't do much with it, is anyway I can get a copy of OS x 10.5 from Apple?

  Phone from the Apple Store online and ask.

  (141583)

• After you download Firefox 4, my Google toolbar has disappeared. The new F4 page has no opinion, etc. to tools at the top. WHY I would risk this again by accepting the invitation to download 5?

  After you download Firefox 4, my Google toolbar has disappeared. The new F4 page has no opinion, etc. to tools at the top. WHY I would risk this again by accepting the invitation to download 5?

  Changes in the toolbars:

  I don't like the changes made to the user interface either, rather than to save toolbar space, they would have much more space with 1/10 the functionality. But the important thing is that it's Firefox and you can customize things yourself. Your complaints about the Firefox toolbars are the top 10 items in what follows and they are quickly fixed.

  You can make Firefox 5.0 looks not like Firefox 3.6.19, see numbered 1 to 10 points in the next topic difficulty Firefox 4.0 UI toolbar, problems (Make Firefox 5.0, or 4.0.1 resemble 3.6). If you make changes, you must be aware of what has changed and what it takes to use changed or missing features.

  • http://dmcritchie.MVPs.org/Firefox/Firefox-problems.htm#fx4interface

  hostage to the third party toolbar:

  Why you would bind your use of any third-party toolbar browser, which was never really necessary, and even less be hostage to not update to Firefox. Google has had over a year to update their toolbar for Firefox 4 and changes for Firefox 5 could have been tested for several months. Google has waited very long before for finally stating that they would maintain is no longer their toolbar for Firefox, claiming that it was not necessary, and that the items were in Firefox. Also be aware that the features are also in their own browser that also do not need or use the Google toolbar. Not only is Mozilla open source, but all the information is available to anyone - you can even listen online meetings yourself or wait for a printed reviewa.

  There is no change to the user interface of Firefox 4 to 5 and probably even not through Firefox 7

  Life without the Google toolbar:

  You can read this article, on the basis of assessment of own Google features were already in Firefox and expanded from there.

  • http://KB.mozillazine.org/Using_Google_Toolbar_features_without_toolbars

  Kicking a dead horse:

  The Google toolbar is no longer supported by Google in Firefox 5 and more ', you may be able to get what you want from him for a limited time, the instructions to install the Google toolbar have been posted before that Google has actually announced a fall support.

  • Activate the Google toolbar in Firefox 5
    http://GoogleSystem.blogspot.com/2011/06/enable-Google-toolbar-in-Firefox-5.html
  • The-edmeister published a brief assessment of the situation
    https://support.Mozilla.com/questions/841736

  Please mark solved the problems, so based on the best response to your posted question that solves or helped you to find a solution.

• When I updated the shock of the clans for my daughter on his iPad, it has its own apple ID. and iCloud, my ID apple came on his id for the update, where it has its own apple ID now. Please can someone tell me why the update came not through its id.

  When I updated the shock of the clans for my daughter on his iPad, it has its own apple ID. and iCloud, my ID apple came on his id for the update, where it has its own apple ID now. Please can someone tell me why the update came not through its ID thanks

  It seems that if the application has been downloaded on his iPad while it is connected to your Apple ID. If so, he'll always want to be updated with your Apple ID.

  You must remove the application from his iPad and then download it again while it is connected to its own code of Apple.