Download and use of printing and scanning doctor

Similar Questions

• Download problem for printer HP 7520-all-in-one - "HP Print and Scan Doctor"

  The download was in 2 parts.  I have completed part 1, but then I lost part 2 of my screen.

  How to make this return complete part 2 independent to download for 'HP's print and Scan Doctor '?

  Hello

  What software do you use to download? This is a small file, why software needs to "chop" in 2 parts. Please try again the whole file:

  http://ftp.HP.com/pub/softlib/software12/COL50849/MP-123407-2/HPPSdr.exe

  More from the following link:

  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?OS=4063&LC=en&cc=us&DLC=en&sw_lang=&product=5199463

  Kind regards.

• HP Officejet 6500 all-in-One Printer does not send scan and HP print and Scan doctor without help

  HP Officejet 6500 all-in - One Printer does not scan for Windows 7 and HP Print and Scan doctor says 'not imaging' & send error message 8, [1.0,-2147221498)] - I reconnected my officejet drivers reinstalled, etc & nothing works.  I looked for help & tried repeatedly, & am willing to renounce HP.

  Hello

  Thank you for using the HP Forums.

  You can try this alternative solution to Scan:

  HP extended Scan

  FTP://FTP.HP.com/pub/scanners/HPScanExt/HPScanExt.msi

  Once it has downloaded and installed, go to start > all programs > HP > HP Scan extended > Run "HP Scan extended.

  Let us know if it works.

• envy4500: envy4500 print and Scan Doctor 4.9 has stopped working

  The deleted files on laptop for free space, must have deleted something important, like the printer does not work well.

  Tried to uninstall the software and then remove device.   Inserted the CD, then reinstalled.  I can print with USB cable.

  Print and scan doctor 4.9 ceases to work, so have difficulties to find what the problem is.   Any suggestions?

  Thank you. This was my first post to a forum and I am glad for a quick response.

  I ended up uninstalling programs printer, restart, then deleted the printer device, restart, then goes on HP site and download software and implementation.

  Always impossible to use printing and scanning doctor. Same message as it closes. Hope that I won't need it. Don't know what the problem is with the diagnosis. Will retain the option of restoration in mind.

  I can print with USB and wireless, so I guess I'm ok now.

• HP OfficeJet Pro 8710: HP OfficeJet Pro 8710 print do not tried HP Print and Scan Doctor

  Hello HP Forum,

  I'm new and have read many articles on printing does not. I had this printer yesterday and I was so excited to use it! When came home... DOH! Nothing prints not! So, I used the print and Scan doctor and that fixed it... temporarily. Now it won't print and print and scan doctor said nothing! I printed something this morning, but I saw a mistake, then I went to print it again, nothing would have uttered. I'm getting a little angry that I (May) have lost $170 on this thing.

  I could really use some help please! If not, I just lost $170 on this thing.

  My system is Windows 10 1511 Pro 64 - Bit, and the printer is USB connected.

  Thanks in advance,

  HPOJPro8710

  Edit: I just tried printing HP and Scan Doctor 4.9 once again, now it works again. But this will not last forever, I need a permanent solution.

  Edit 2: I forgot to add that I intend to leave it on all the time. It is good to do? Causing my problems?  My grandparents have their HP OfficeJet Pro 8600 24/7 for I don't know how many years! haha and they have no problem!

  I got a HP OfficeJet 4630 USB connected, and I turned off each time and printed correctly. Only had to fix once with HP print and Scan doctor.

  Hi, seems that your computer is powered off the USB ports to save energy.
  Check in the Device Manager.
  Check under USB controllers.
  Check all USB hub root.

  Select power management and ensure that:

  Allow the computer to turn off this device to save power is DISABLED.

  Use a USB cable of good quality, not more than 6 feet long.

  Connect the 8710 directly to a power outlet wall.

• OfficeJet 4620 will not print even though HP print and Scan doctor said that everything is Ok

  I just installed an OficeJet 4620.  I'm under Win 8.

  I printed out the status of the HP printer wizard pages.  They work very well.

  I ran printing HP and Scan Doctor v3.1 and all past.  However, when I try to print the test page, I get an error message saying cannot communicate with the printer.

  When I try to print from a different application, I get the same error.

  According to the Assistant of HP printer, the quality of the signal is a 4 (out of 5)

  Help

  Hi CallMeD,

  I suggest that you reset your network.  Click here to get instructions on resetting your network.

  Once you do this, I would set a static IP address for the printer.  Click here for more information on how to set a static IP address.  This link will be also other suggestions that may be useful.  Let me know how it goes.

  Good luck!

• HP LaserJet M13191 MFP: must run 'Print and scan doctor' whenever I need to print

  Whenever I need to print, the print job gets held in place in the queue...

  • 'Use printer offline' flashes
  • Status: "error - printing".
  • Port USB001

  After execution of HP print and Scan doctor, the print queue is cleared, I print the document again and it will work only once.  Next time I want to print, I have to restart the HP print and scan doctor, and then reprint the document.

  I'd appreciate any help/advice.

  Hey @everbloom2,

  Welcome to the Forums of HP Support!

  I understand that you have some problems with the printing of your Windows 7 PC to your printer Laserjet M1319. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

  1. If your printer is connected via USB cable to your PC, delete.
  2. Click on start and open devices and printers.
  3. Right-click on any icon of your printer listed.
  4. Click on remove the instrument.
  5. Repeat for all other icons of your printer listed.
  6. Click Start, in your type of Services Research and open Component Services.
  7. On the left, click Services (Local).
  8. On the right, do a right-click on print spooler.
  9. Click on stop.
  10. Open your drive C:\, Windows, System 32, coil, and printers.
  11. Delete everything in this folder.
  12. Return to the Component Services window.
  13. Right-click on print spooler.
  14. Click Start.
  15. If you removed the USB cable, connect. If this is not the case, go back to the devices and printers and click Add printer to add a new queue for your printer.

  Please let me know the results after following the above. If you are unable to resolve your problem, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• Printing and scanning doctor

  If you experience any of these issues, you can download and run the print and Scan doctor to help solve your problem.

  Thank you

• HP Officejet 8620: HP print and Scan Doctor

  A HP technician advised to use HP SCAN AND PRINT DOCTOR link but none works:

  FTP://ftp.HP.com/pub/softlib/software12/COL50849/MP-141412-1/HPPSdr.exe

  http://ftp.HP.com/pub/softlib/software12/COL50849/MP-141412-1/HPPSdr.exe

  Any suggestions?

  Hi Mkcoughlin13,

  Try this: HP print and Scan Doctor

  Yours faithfully,

  Ryan

• HP OFFICEJET 4500: printer problem hp 4500 doen't pull paper from the bin, hp print and scan doctor did not help

  Paper printer problem hp 4500 doen't pull of the plateau, hp print and scan doctor did not help

  Have you tried that?

  http://support.HP.com/us-en/product/HP-OfficeJet-4500-all-in-one-printer-series---K710/4181269/document/c01969913/

• Want 7640: Must be able to use the print and scan doctor for each print job to get printing to work

  After works without any problem for several months, the printer now shows an error message whenever I try to print. I have to run the doctor print and scan so that the printer to function. The first time this has happened, he told me I have to uninstall and reinstall the program, I did. Since then, only the works of doctor print and scan running, but he running for each print job is not acceptable!

  Hi @Doug18,

  Thank you for joining the Forums of HP Support!

  I see that you are unable to print, except if you first run the PSDR. I'd be happy to see this with you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  I understand that you have received the order to uninstall and reinstall the software that you have. When you now run the PSDR, she says you? I need to know the results (of the error messages, patches, etc.)?

  In the meantime, try the steps in these guides:

  • Printer is offline (Windows)
  • Print jobs stuck in the print queue (Windows)

  Hope that answers your question. Please reply to this message with the results. Thank you for posting!

• HP Print and Scan Doctor do not work and could not be uninstalled

  My inkjet HP8600 Pro will not scan to my computer (Windows OS 8.1).

  Message on HP9600 say no computer even if the cable is connected.

  How can I get HP8600 Pro to recognize my computer with Windows 8.1?  (Note that Windows 8.1 does not have instructions to the HP8600 application.   Computer does not accept the CD HP8600 from Windows 8.1)

  Downloaded HP Print and Sc a doctor who does not work.   Tried to delete HPPSdr but will not remove (enter an endless loop)

  If I need printing HP and Doctor (HPRCD) Scan to run, how to do?    If the HPRCD is of no use, how to uninstall?  (Note: the HPPSdr does not appear in the uninstall programs of the control panel part?)

  Hello Hitmanalpha,

  Welcome to the Forums of HP Support!

  I see that you are unable to scan / install with HP Officejet Pro 8600 Windows 8.1 computer, I would like to offer a helping hand.

  I wish that you run the HP printer installation wizard on the computer to acquire the software, it will download and install for you.

  Which is to remove the PSDr on your computer, you should be able to just drag the icon to your trash can (on the desktop). Of my knowledge and use of the PSDr is not installed on the computer, it will extract temporary files whenever the icon is open.

  If you want to delete temporary files, you can press the Windows key and R on the keyboard (from the desktop) and it will open the box run. Type %temp%, and then press ENTER, search the 7z files and delete them (you can delete all files and folders from here, if you wish).

  I hope this has helped.

  Thank you

• HP OfficejetPro 8600: HP print and Scan Doctor

  My HP OfficejetPro 8600 is not print Word documents.  I tried to download the HP print and doctor Scan, but all the links tell me that the server is unavailable.  So, I was unable to download the tool and cannot resolve the situation.  Can someone tell me how to access the tool?

  Thank you

  Hello

  Try to download the tool from one of the links below, I'm able to download without any problem:

  FTP://ftp.HP.com/pub/softlib/software12/COL50849/MP-141412-1/HPPSdr.exe

  http://ftp.HP.com/pub/softlib/software12/COL50849/MP-141412-1/HPPSdr.exe

  Please let me know if it works for you,

  Shlomi

• DJ3070 B611a: print and scan the doctor

  my printer HP DJ3070 B611a just stopped to connect to my network home. Windows Help (7/64) has not solved, so excited printing HP and doctor Scan. Upgrade of downloaded software, which gave (after download, install, a lot of time) gave an installation error that has not explained. Somewhere on this site I found that I had to uninstall the old software before installing upgrades. question 1: why P & S doctor can only him before the upgrade? Many programs can and do. Or at least: tell me to do.

  After that I discovered, I followed the instructions (very many steps and options) on the removal of the old software, any software called HP..., but it did not work. I tried to install the upgrade, but not over and over again. Would take a lot of time, because doctor & pajaud (> 50 MB) checks, downloads and try to install again, although he's done before. 2nd question: why he doesn't download / upgrade is already there?

  Therefore, no connection to my home network. After connection with a cable my laptop seems to recognize the printer again, although it does not show on the printers screen in Windows. And to be printed, but not for scanning.

  question 3: If, for the print connection is ok, what can be wrong with scanning (and why is this not the same connection)?

  So beware before you use the doctor: it does not help you and does not explain or for me does not clearly what he wants me to or exactly where to look.

  Is do not support my first experience with HP software problems, stable and updates: far from average. Disappointing for a leader in the software.

  Hi HermPack,

  Thank you very much for your answers!

  The name of the software of the doctor & pajaud, according to me, is HPPSdr.exe. In the meantime, to continue troubleshooting, please try the following steps in the following order:

  • Uninstall the software. Uninstalling the printer software.
  • Clean boot the computer. How to perform a boot in Windows.
  • Disable all Antivirus programs. Disable Antivirus software.
  • Disable all firewall programs. Turn Windows Firewall on or off.
  • Create a new user account. Management of accounts of users and connections (Windows 7).
  • Reinstall using the printer HP install wizard for Windows.

  Then run the HP print and Scan Doctor, once more to check that everything works.

  I hope that these measures are useful!

  "Please click the Thumbs up icon below to thank me for having responded."

• Print and scan the doctor

  I downloaded print HP & Scan doctor and after having extracted the files, I learned that the complete software solution has not been downloadedand as a result, I should click the software solution. I did (several times, but need me round in a complete circle! very frustrating because he was working - anyone has a solution please?) Thank you

  Thanks for getting back to me, Pete

  If you are able to make copies of the unit itself, I'd recommend a "profound" uninstall to remove completely all files of your PC printer. Once the uninstall is complete, reboot the computer and reinstall the printer again by running the installation wizard.

  Here are the steps to help you.

  I hope this will do the trick!

  • Perform a level 3 uninstall if you have an HP computer or a level 4 uninstall if you have a computer not HP.

  There are 2 ways you can run levels:

  Of the Original installation CD:

  1. Insert the CD in the drive and then cancel Setup

  2. open "Computer", and then right click on CD drive and open

  3 open the Util folder

  4 open the CCC folder

  5. If you have an HP computer, run the L3uninstall.exe. If you have a computer not HP, run the L4uninstall.exe

  6. once the uninstall is complete, restart the computer

  7 run the Accessories\ System Tools Disk Cleanup

  8. download and install the latest version of Adobe flash player

  http://www.Adobe.com/support/flashplayer/downloads.html

  9 download drivers and full software features: HP printer install wizard for Windows

  If the software has been downloaded and extracted to your system:

  1. Click Start and type %temp%, in the search field and press ENTER to open the temp folder.

  2. Locate and open the folder starting with 7z (example: 7zS2356) (if there is more than one, choose the most recent folder)

  3 open the Util folder

  4 open the CCC folder

  5. If you have an HP computer, run the L3uninstall.exe. If you have a computer not HP, run the L4uninstall.exe

  6. once the uninstall is complete, restart the computer

  7 run the Accessories\ System Tools Disk Cleanup

  8. download and install the latest version of Adobe flash player

  http://www.Adobe.com/support/flashplayer/downloads.html

  9 download drivers and full software features:HP printer install wizard for Windows

  Good luck, please let me know the results!