duration of the Remote Assistance invitation

Similar Questions

• cannot save remote assistance invitation file

  used to be able to save as a 'file' Remote Assistance invitation and now when I click on this option, the window just closes.

  Hello

  1. what software do you use for remote assistance?

  2. you receive an error code or message?

  3. have you made any recent hardware or exchange of software on your computer before the show?

  Please provide us with more information on the specific question for the solution as soon as possible.

  Follow the links that might be useful for you as reference below:

  Windows remote assistance: frequently asked questions: http://Windows.Microsoft.com/en-us/Windows7/Windows-remote-assistance-frequently-asked-questions

  I hope this helps.

• Error message "a program could not start. Please try again"when I try to send Remote Assistance invitation.

  original title: Remote Assistance does not work

  Win XP PRO SP3

  Question #1:

  When you try to send an invitation to support remote I get an error message "a program could not start. Please try again. »

  This error pops up before even the invitation is created, so the problem is with the creation of the invitation and not with problems of subsequent connection between the computers. The invitation is never created. This happens on several computers I own or maintain.

  The event log records all errors when this happens.

  I searched for hours all over the Internet and a lot of people seem to have this problem. Some it is resolved, for the most part, they needed to start a service, but the cause of their problem is not the same as mine.

  After restarting the computer, sometimes the invitation creation works fine.

  Other DIY suggests when the problem appears it can be corrected by running the command 'sessmgr-service' in a command line window. After executing this line it seems that the problem is resolved.

  What I find disconcerting is that Sessmgr.exe is the service Remote Desktop Help Session Manager that was already running, but for some unknown reason runs this line made work again right. I'll have to experiment more.

  Is it possible to debug and fix this?

  Question #2:

  When I can finally send an invitation it will work on the local network but not on the Internet. I can't connect to the Internet.

  I'm looking at the structure and the content of the invitation to http://msdn.microsoft.com/en-us/library/cc240167(v=prot.10).aspx
  In the example given here, as in the generated invitations in my experiences, the invitation contains only the LAN IP addresses (with port number) but no global address.
  RCTICKET =... 192.168.1.65:3389; Jeff: 3389

  How the computer expert is supposed to understand the global address to which it should connect is a mystery to me.

  How can I get Remote Assistance to work on the Internet?

  Hello

  The issue of Windows XP, you have posted is better suited for the IT Pro TechNet public. Please ask your question in the TechNet forums for assistance.

  Hope the helps of information.

• I am trying to accept an invitation from my mom's remote assistance and this is what I got after entering the password: connect Remote Assistance could not be established because the DNS name of the remote computer cannot be resolved.

  I am trying to accept an invitation from my mom's remote assistance and this is what I got after entering the password: connect Remote Assistance could not be established because the DNS name of the remote computer cannot be resolved.

  You get the error "a Remote Assistance connection could not be established because the DNS name of the remote computer could not be resolved" when the requesting computer (the computer 'demand' help) sends its private IP address instead of its public IP address in the request for assistance. The solution is 'easy' for some and difficult for others. I present here for your perusal:

  (1) obtain the public IP address of the requesting computer (by visiting a web page such as http://www.whatismyip.com)
  (2) save the remote assistance request computers
  (3) modify the remote request for Assistance (RcBuddy.MsRcIncident) using a text editor (such as notepad) and replace the private - section of IP address should be something like this:
  RCTICKET = 65538,1,192.168.1.33:3389 «»
  with the public IP address from whatismyip.com or elsewhere - should be something like this:
  RCTICKET = 65538,1,74.125.47.147:3389 «»
  (4) save the file of RcBuddy.MsRcIncident 'new '.
  (5) double click it to connect to the computer needing help
  (6) cross your fingers and hope it works!

  I hope this helps someone else - if it's too much trouble, feel free to use the tools mentioned elsewhere in this thread.

  -Computers Acorp
  www.ACoRP.net

• Remote assistance - manage the support network?

  Windows 7 Ultimate 32 bit

  I would use the Windows Remote Assistance as a support tool for every computer on our network (about 400). From now on, I came with the addition of a newspaper in the execution of the script:

  Password MSRA /saveasfile "x:\%username%".
  In return, the Logout script deletes the file.
  That means to me, is to create a Windows Remote Assistance invitation file in a network location, that I can navigate, see what users are connected and it must be the register of the location of the computers (IP/ComputerName). Makes things much easier for me to connect to users and makes it easier for the user. Less user by connecting the best assistance. My goal is to connect to the system without the user having to do anything. From now on, I have to their market through me enter the name of the computer, so I can type in Windows Remote Assistance.
  My question here is what pops up a window like this:
    http://S5.Photobucket.com/albums/y174/littleman2030/?action=view¤t=capture.jpg
  My question is: is it possible to get this to start quietly in the background or minimized in the Notification area?
  Also: I'm more then happy to have answers with the best means to achieve my goal.

  Hello

  The question you posted would be better suited for the professional community of COMPUTING in the TechNet forums

  I would recommend posting your query in the TechNet Forums.

  http://social.technet.Microsoft.com/forums/en-us/w7itpronetworking/threads

  I hope that helps!

• How can I get the Easy Connect feature in Windows Remote Assistance to work?

  I am using the Easy Connect feature in Windows Remote Assistance and he tells me that he 'could not connect on the peer-to-peer network. Both computers are running Windows 7, but I don't even get the chance to say even the computer that I want to. I'm not on a corporate network and the Easy Connect function works fine on three other computers on my home network, including two run Home Premium and other professionals, so it may not be a problem with my router. My computer works professional. I tried to use it on wireless and wired. My computer, as well as others, I tried it on, use Microsoft Security Essentials and Windows Firewall. Among the computers on which I tried it as well as mine works µTorrent. All computers run Fomine NetSent GUI. Two of the other computers I've tried on and my own running LogMeIn. I checked the Remote Assistance settings on my computer and it is allowed. I don't know what else might be able to do this!

  Hello

  Please follow the given Thread:

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-networking/neither-easy-connect-nor-remote-assistance-work/5ee1feac-05c7-4101-8347-102e94b9a06f

• Request for remote assistance does not work anymore

  Something has changed for Windows Live Messenger Remote Assistance?... or is something broken?

  Previously, we could "request remote assistance" back AND forth between two systems of Windows XP (SP3) - with a XP using MSN Messenger system (Version 7.0 [Build 7.0.0816]) and the other using Windows Live Messenger (Version 2009 [Build 14.0.8117.416]).

  And, previously, we could also request remote assistance in both directions between a Windows XP (SP3) by using MSN Messenger system (Version 7.0 [Build 7.0.0816]) and a system of Windows 7 (SP1) by using Windows Live Messenger (Version 2009 [Build 14.0.8117.416]).

  Now, none of these work for remote assistance request.  When the author of the request, click on "Ask the Remote Assistance", they get the message:

  "You have invited [so-and-so] to start Remote Assistance.  Please wait for a response or cancel the invitation. »

  In each of the above scenarios, the query end targeted computer sees nothing in their window of messenger!  (However, it worked only a few months ago, when we finally used successfully.)

  Respectfully, Paul D.

  The Vice President of the Windows Live responded kindly and this is discussed in it.  I'm sure that everyone who meets this problem is grateful that she's wanted to and I hope a resolution is to be published soon.  Thanks to this Vice President!  (I won't mention names, he knows who he is and he should be credited with showing concern about this problem and its intentions for have solved it more quickly.)  It's nice to see in a large company like Microsoft.  Congratulations!)

  BE AWARE: I posted a * solution (another method to control remote) here:

  http://windowslivehelp.com/thread.aspx?PostID=54b52b79-5af0-4fb5-AA52-97e0b95ea169#54b52b79-5af0-4fb5-AA52-97e0b95ea169

  * Check out my post (name: PaulDA1), published the Friday, December 2, 2011 16:44

  NOTE: this workaround work solid for us right now.  As mentioned, I hope that the developers of Windows Live Messenger will identify the problem (described above) and quickly resolve.

• My computer could have been hacked by Microsoft Technician via remote assistance?

  Last week I contact Microsoft support about a problem that I had and the technician said it needs access to my computer by the remote assistant in order to solve the problem.  I asked if he could direct me and let do me it myself but he said no, it must be connected by remote assistance.  As he'd download it told me it would take a while and he could not stay on the phone with me because he could help other customers in the meantime and said he'd call me when the download is complete.  He did call back me and was able to solve my problem.

  However shortly after my computer has been hacked and I am wondering if it is just a coincidence or could it have downloaded information from my computer.  Should I have allowed him access to remote assistance.  I am very worried.

  Your help would be appreciated

  Hello

  A Microsoft Support Engineer remote assistance is normal. If you have any other questions, maybe contact the representative of the technical support that helped you.

• Windows 7 remote assistance displays garbled desktop

  I'm trying to connect to the asus laptop of my mother to help her, but each time, remote assistance is used, the his office appears in monochrome color and is coded/biased. This is not a problem of the internet, because the connection is through our internet and home network is not used to establish the connection. Between the two laptops Remote Desktop works fine, not display problems what so ever. so I don't think that it is a configuration issue with the router or other system. Unfortunately we have only two systems win7 (my laptop and my mums), so test it with a third windows 7 PC is not possible. I'll try to connect using my XP Pro desktop computer, but I expect that it does not at all due to differences in OS version.  my moms laptop has some kind of custom AMD/ATI discrete video card that is not able to use AMD drivers, so im not able to upgrade to the latest version of the drivers on his cell phone. My laptop has, however, the last driver from NVidia (314.22) package because it is the video card.

  Yet once again, this problem is NOT with Remote Desktop, which works very well between our two PC.

  This is NOT a connection problem. I am able to connect to his PC, very well.

  The question is when his office is shown through the Windows remote assistance program.

  I have already run all the troubleshooters there, who have found NOTHING of EVIL.

  the remote assistance connection is made using easy connect through our home network.

  any suggestions on the internet do not work as the connection to the local network traffic never leaves

  My laptop: Toshiba Satellite P500-ST6844

  Windows 7 Ultimate x 64

  NVidia GT 330 M 1 GB Gddr3

  I7-Q720M (1st generation)

  8Gb

  c:\ Hitachi 500 GB 7200 RPM partitions: 3 [System], [TI105417W0F], [HDDRECOVERY]

  e:\ Hitachi 500 GB 7200 RPM partitions: 1 [TI105417W0F-2]

  My mother's laptop: Asus K52 - JT

  Windows 7 Ultimate x 64

  ATI Radeon HD 6370M 1 GB DDR3

  I7 (1st generation)

  8Gb

  c:\ Scores of 750 GB Seagate 5400 RPM: 1 [USER]

  Apparently, Microsoft is aware of this error and has released a software fix. the link is below.

  My only question is can I install this fix on my mums laptop, my laptop, or both?

  Remote assistance does not display a desktop computer that has a resolution of 1366 x 768 correctly in Windows 7

  http://support.Microsoft.com/kb/2665720

  I tried this fix and it works very well for my Windows 7 Home Edition basic with a resolution of 1366 x 768 as the server end (from where the remote assistance request is created). Now the display of remote assistance is more blurred.

• Problem connecting via Windows Remote Assistant

  I have a problem connecting to my PC mother via Windows remote assistant. I checked the setting and services run. I get the following error:

  Your computer seems to be configured correctly, but the device or resource (2001:0:5ef5:79fb:2064:2fdb:cd40:5854) does not Your computer seems to be configured correctly, but the device or resource (2001:0:5ef5:79fb:2064:2fdb:cd40:5854) does not	Detected
  Contact your network administrator or ISP (ISP) Completed
  Could not establish a Remote Assistance connection

  
  Could not establish a Remote Assistance connection Detected

  There is no problems detected on this computer

  Completed

  Problems found	Details of detection
  6 Your computer seems to be configured correctly, but the device or resource (2001:0:5ef5:79fb:2064:2fdb:cd40:5854) does not Detected
  Contact your network administrator or ISP (ISP) Completed Windows cannot communicate with the device or resource (2001:0:5ef5:79fb:2064:2fdb:cd40:5854). The computer or the service that you want to achieve may be temporarily unavailable. If the device or resource is nearby and you have access, make sure that it is turned on and connected to the network.

  6 Could not establish a Remote Assistance connection Detected
  There is no problems detected on this computer Completed There could be a problem on the computer that you are trying to connect to. If the person you help running Windows 7, ask them to click Troubleshooting in the Remote Assistance program. If they run older versions of Windows, you can ask them to use the Internet connectivity evaluation tool from the Microsoft Web site.
  Details of detection

  Diagnostic information (Teredo)

  Details on the diagnosis of Teredo:

  
   
  Settings for Teredo
  ---------------------------------------------
  Type: customer
  Server name: teredo.ipv6.microsoft.com.
  Client refresh interval: 30 seconds
  Client port: not specified
  State: qualified
  Type of customer: teredo client
  Network: unmanaged
  NAT: restricted
  Special behavior NAT: UPNP: no PortPreserving: Yes
  Local mapping: 192.168.1.7:57043
  External NAT mapping: 69.248.92.196:57043

  Diagnostic information (Teredo)

  Details on the diagnosis of Teredo:   Settings for Teredo --------------------------------------------- Type: customer Server name: teredo.ipv6.microsoft.com. Client refresh interval: 30 seconds Client port: not specified State: qualified Type of customer: teredo client Network: unmanaged NAT: restricted Special behavior NAT: UPNP: no PortPreserving: Yes Local mapping: 192.168.1.7:57043 External NAT mapping: 69.248.92.196:57043

  Network Diagnostics log

  Name of the file: 398A911D-DDA8-41E3-9FF3-4E36B200143B. Diagnose.Admin.0.etl

  Other newspapers and Network Configuration

  Name of the file: NetworkConfiguration.cab

  Computer name:	USER-PC
  Version of Windows:	6.1
  Architecture:	AMD64
  Time:	Friday, May 16, 2014 14:31:02
  Publisher details

  Detecting network connectivity problems.
  Package version:	1.0
  Publisher:	Microsoft Windows

  Keep in mind that if the person seeking assistance uses a router (instead of connecting directly to the modem), then you will need to redirect port configuration.  The request when she sends uses the IP address of his computer, but that the IP is not always accessible to the public.  For example, IP address of my PC is 192.168.0.4 (the 4th computer on my network at the present time), and this address cannot be used to connect to my PC.  You know my public IP address, so, I need the configuration of port forwarding to direct your incoming connection to my public address during my internal IP address (called traversal NAT, or network address translation).

  There is a reason, I generally recommend free tools that use HTTP transport instead, like Team Viewer app free (for personal use).

• Install Windows 7 via remote assistance

  Hi people, I have searched for an answer but does. My apologies if the question was asked. I'll try to keep it as short as possible.

  The question in short is - IS it SAFE TO ALLOW a COMPANY (I HAVE NEVER TREATY WITH) ACCESS to MY PC BY the DISTANCE FOR INSTALLER WINDOWS 7 SUPPORT?

  I bought a PC refurbished on Amazon and a few days a message began to appear saying "Windows 7 build 7601 this copy of windows is not genuine", "may be wrong" and in the control panel ' you must activate today activate windows now '...

  I contacted the seller, and they said they will update or rather install windows 7 via the remote assistance, IS safe? I LOOKED INTO THE COMPANY AND MAY NOT BE CERTAIN THAT I HAVE CONFIDENCE IN THEM? I contacted Amazon and they said that they do not tolerate the actions of this company and that if it is not solved I will be refunded to you. I imagine that if they have a moral of windows 7 for me, they could all just give me the numbers or send a copy of it? I really appreciate any help or advice, that you can provide. Thanks a lot MF

  Hi people, I have searched for an answer but does. My apologies if the question was asked. I'll try to keep it as short as possible.

  The question in short is - IS it SAFE TO ALLOW a COMPANY (I HAVE NEVER TREATY WITH) ACCESS to MY PC BY the DISTANCE FOR INSTALLER WINDOWS 7 SUPPORT?

   

  No, it isn't, it's probably a scam.

  I bought a PC refurbished on Amazon and a few days a message began to appear saying "Windows 7 build 7601 this copy of windows is not genuine", "may be wrong" and in the control panel ' you must activate today activate windows now '...

  I contacted the seller, and they said they will update or rather install windows 7 via the remote assistance, IS safe? I LOOKED INTO THE COMPANY AND MAY NOT BE CERTAIN THAT I HAVE CONFIDENCE IN THEM? I contacted Amazon and they said that they do not tolerate the actions of this company and that if it is not solved I will be refunded to you. I imagine that if they have a moral of windows 7 for me, they could all just give me the numbers or send a copy of it? I really appreciate any help or advice, that you can provide. Thanks a lot MF

  Here is an example of the scam you experience:

  http://arstechnica.com/information-technology/2013/04/the-spammer-who-logged-into-my-PC-and-installed-Microsoft-Office/

• Remote Assistance offers to the PC Windows XP

  Hello

  I'm trying to find out, why can't we do offer assistance remotely from Windows 7/8 for Windows XP Remote assistance works, if I send the invitation of Xp computer file to Windows 7/8 PC, but if just try to offer assistance remotely using "Advance the option of connection for the assistance service" in windows 7/8 by typing the name of the computer Xp or IP , I get this error: http://patrickhoban.files.wordpress.com/2012/09/ra-error1.png?w=595 
  P.S. the permissions I, computer, everything is ok with network, firewall in Windows XP is disabled.
  Perhaps someone knows where is the problem?

  Hello

  Thanks for the reply.

  I suggest you to post the question on the link below. The team concerned, will help you.

  http://TechNet.Microsoft.com/en-us/Windows/Windows-XP-support-and-troubleshooting.aspx

  Feel free to write us if you have any further questions.

• turn off the "allow for remote assistance" setting prevents someone view my computer remotely?

  original title: Hi, I wonder, if someone has access to my ip address and I want to prevent them from view remotely or even control my activities, turn off the "allow for remote assistance" setting prevent from coming into my computer?

  Hi Dom.A

  
  Yes, if you have given access or invited a person to have access remotely from your computer, then definitely disabled this option helps you. Refer to the following links for assistance on the question and check.
  http://Windows.Microsoft.com/en-us/Windows-Vista/Windows-remote-assistance-frequently-asked-questions

  http://Windows.Microsoft.com/en-us/Windows-Vista/what-happens-when-I-enable-Windows-remote-assistance

   

  I hope this helps.

• using ad to automatically is checked "remote assistance" in the system in the client PC properties

  Is there a way to do the above?

  The strategy has been set to allow

  There are many computers in my organization and I would use ad to facilitate this process.

  I already activate the option "provide assistance remotely" in politics in my ad, but this does not automatically check the box remote to the client computer assistance.

  Please notify.

  Thank you.

  Jericho

  Hi Jericho,

  Thanks for posting in the Microsoft Community.

  Since you are facing a problem to activate the option "offer remote assistance" in the client PC, the question you posted would be better suited for the IT Pro on TechNet public. I would recommend posting your query in the TechNet Forums to get help:

  Windows XP TechNet forums

• A Remote Assistance connection could not be established because the DNS name of the remote computer could not be resolved

  I am trying to use remote assistance to help with my brothers computer. We both use XP, but when I try to open remote assistance to view and or even take control of his computer, I get an error message: connection A Remote Assistance could not be established because the DNS name of the remote computer cannot be resolved. Why this might be happening?

  Hello

  It depends on how the computers are connected and their intellectual property regime.

  They are on the same network (e.g., connected to the same router)?

  Through the Internet? Something else?

  http://support.Microsoft.com/kb/300546/en-us

  Jack - Microsoft MVP, Windows networking. WWW.EZLAN.NET