DVD/CD drive not reading CD or DVD inserted, clues?

Similar Questions

• DVD drive not read/write

  my dvd drive not reading/writing.its a matshita dvd ram uj - 850 s .windows vista sp2.sony vaio vgn ar 550u.its showing the CD/DVD I insert as empty. someone help?

  Hi dt6789,

  Please see the post below with a similar problem and fix possible:

  http://social.technet.Microsoft.com/forums/en/itprovistahardware/thread/57d84d2b-5dd5-4f37-BADC-9e784a24211c

  I hope this helps!

  Debra
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think

• Re: DVD of the (optical) drive cannot read a disc when inserted.

  Hello everyone.

  MY DVD drive can not read a disc when inserted.

  When I check the Device Manager, it has the following against the optical drive error message:

  "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) »

  How can I solve this problem and fix it for free if possible? Download a patch from the website of toshiba?

  Your help is greatly appreciated.

  Mark

  See also http://support.microsoft.com/kb/314060/en-us and post comments.

• "Setup could not read the CD you inserted, or the CD is not a valid Windows CD"

  Well, I'm going to install a Windows XP operating system. It is a upgrade disk. However, when I tried, I get error message saying:

  "Setup could not read the CD you inserted, or the CD is not a valid Windows CD", and it gives me a list of other operating systems.
  This is a new computer, so it is not any previous operating system.
  The manual says I can do a fresh install, but it allows me, I get this error message. Any ideas?

  Hi Branden,

  It is quite possible that the CD you are trying to use is corrupted. Wipe the disc with a clean cloth.

  In addition, it may be due to the fact that you are using a CD to upgrade and you are trying to do a clean install.

  ·         You have an earlier version of Windows CD?

  If so, you need to first install the previous version and then upgrade to Windows XP.

  Also, check for a similar description here.

  Not a valid Windows CD - Microsoft Answers

• After the BIOS update DVD driver not reading not DVD - Sat A80

  Hello

  I have a Satellite A80-131 and after bios update (latest version 2.5) by windows update procedure, my DVD do not read DVD media more. It is possible to play CD but not a DVD media.

  Can I reinstall the old bios? Can I reinstall the firmware?

  Thank you
  Ronai Lisboa

  Hello

  Strange!
  On the Toshiba driver page, you will find also 2 Firmware updates.
  Check which drive you unit and try to update the firmware.
  Also try installing the DVD ram driver.

  PS: It is not possible to roll back the BIOS or install the first version of the BIOS on the device. Only the Toshiba service partner may DOWNGRADE the BIOS

• cd rom BD drive not reading dvd

  Hello

  HP Pavilion dv7-4004tx Entertainment Notebook PC

  not reading dvd, loads ok and led flashes when inserted, see also turn when you remove the disc, hear the spinning.

  device appears in Device Manager and properties shows player works ok. forums went to cmd to the list volume no volume for this player, said fixit manufacturer contact, itunes removed forums, also download CC and ran and uninstalled Player multimedia hp

  HP/load d med player link forum, charge volume of dvd and DVD played ok ok list once then were not able to play because, in the forum saw high and low filter option did not all filters, saw a link to download a new bios, but have not yet found this thread

  This seems to be the only one of the options of discussions that I saw that I have not tried yet, any suggestios greatly apreciated.

  Ah bios downloaded then can read the disc, then would not play Bahahaha

  Device Manager removed reboot drive and would be ok olay

  Thank you guys got all the information from older posts

  but don't remember those who to give laurels

  Ty all even when

• CD/DVD Drive not reading CD, need help to diagnose.

  My CD player stopped suddenly reading CD. It has been a little flawed for some time now, but never had any problems with the playback of the media.

  Features: CPU - Q6600 OC @2.8, motherboard - Asus P5KC (Intel P35), GPU - Palit GTX460 Sonic, RAM - Samsung DDR2 @ stock 800 mhz, hard drive - TSSTcorp CDDVDW TS - H653F ATA Device

  Here's a quick list of nonlethal problems so far:

  • Loudly spinning upwards at the start, causing sometimes windows to take more time to start (breaks on a black screen before the loading bar appears), while the player rotation.
  • When open immediatately closes.
  • Very slow to install programs on CD (compared to the old disk)

  As a referance, is a replacement of CD that came with the pc drive. I fried the on-board network and the IDE port on my motherboard while installing a new CPU fan (located at the bottom of the motherboard), I bought this as a replacement a year ago and I pluged in a SATA 2 slot.

  I recently installed a new graphics card and had to reorganize some cables so that it, I checked all the cables to make sure they are in place, but its possible that the connected cables are still loose, some futher information that I'll write below may help you to understand if it is possible.

  The main problem I have is with it not reading CD, but the above can be useful for diagnostic purposes.

  Basically the drive is detected by Device Manager and apparently "works", drivers are installed correctly and it reacts in OS for opening/closing of orders from status bar.

  He just thinks it is still empty.

  The problem started after a windows update that may or may not be a link the ancestral of the problem. I do not do drive but have used about three days before the startup problem.

  Any help is very appreciated

  Burpleronnie

  Hi burple,.

  Looks like the CD player is a failure.

  The computer can be set to boot from this drive first, and he is suspended because the drive does not respond properly.

  I suggest to try the drive in another computer or another drive in this computer if possible.

  Chris
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• CD drive not reading some discs

  I had this problem of market for some time.  Sometimes my CD player can not read some discs.  For example, I have a set of six discs of music, and it will not read discs of second and sixth in the game.  I put them in the drive, and nothing happens.  Not even an error message.  These are new records.

  Any suggestions?  It is a Matshita UJDA755yDVD/CDRW in my IBM Thinkpad.

  Thank you

  Katherine

  Hi Katherine,

  ·         The question is limited to the CDs you mentioned?

  Follow this link and see if it helps.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs

• CD drive not reading CD in Windows Vista__

  Hello

  I am running Windows Vista Home Edition 32-bit on an HP laptop. My CD-ROM/DVD-ROM drive has been working perfectly until a few weeks ago. Now, it does not read the CD. The CD-ROM is built into the laptop (not an external drive) and Vista provided with the laptop (meaning I didn't upgraded Windows anytime since my purchase).

  -By car the E: and F: appear under my computer
  -When I insert a CD in the drive, the light flickers and I hear the disc turns, but AutoPlay doesn't open as he usually does. I try to open it manually via Windows Explorer, the disc starts to spin and an empty window appears briefly before closing automatically. I get an error message saying that there is a problem with the drive.
  -Probably Windows can recognize that a CD is inserted, because when it is empty I always get the "Please insert a CD in drive E: /" message opposed to don't get no error message at all.

  I looked at these topics below on the question and the search for my problem through google without result.

  http://support.Microsoft.com/default.aspx/KB/314060 "your CD or DVD drive is missing or is not recognized by Windows or other programs.

  http://support.Microsoft.com/kb/939052 "when you insert a CD or a DVD, Windows Vista may not recognize the disc"

  -Registry delete "Lower filters" (there was no 'Upper filters' record on my system) did nothing.
  -Uninstall the drive E: and F: didn't work as well.
  -J' also uninstalled the 'third party programs"same Roxio so maybe it's not relevant, and my CD player still does nothing.

  (I rebooted after the three tasks above)

  I am at a loss here. What is most likely faulty hardware at this point?

  Thanks a lot for the answers!

  Hello

  If a PC. the CD/DVD is connected by cable (composite wire) to the motherboard, and if a laptop
  the CD/DVD is usually connected through contacts but who may also have connection cables
  to the motherboard. Not much can be done on a laptop except to try to replace the cables.

  Try to uninstall the unknown device and reboot.

  As convenience store will not work 100% of the time and he could still be software however it also
  could be material.

  You could try to return to a new installation of Windows - backup data outside the machine.

  Contact the manufacturer of the system - especially if it is under warranty or go in a real store of the computer
  (no pics and leeks to BestBuy or other BigBox stores). Rob - bicycle - Mark Twain said it is good.

• Help with CD drive not reading CD!

  My wife recently purchased an iPod, and when we tried to rip CD, CD said he could not 'read the media' on the CD... and after having tried with 2-3 different CD I got the same result.  I updated the drivers from the CD-ROM and used "FixIt" Microsoft application and still no dice!  If there is any futher information, please let me know... but please HELP!

  Hello

  Step 1: Please do all the same underneath if you did some before as it is often the total process
  which solves the problem.

  Try this - Panel - Device Manager - CD/DVD - double-click on the device - driver tab - click
  Update the drivers (this will probably do nothing) - then RIGHT click the drive - UNINSTALL - REBOOT
  This will refresh the default driver stack. Even if the reader does not appear to continue below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a loose cable or
  slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
  Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista
  Setup after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
  ends. Remove and replace, do not just tight. For laptops, you can often clean power and
  contacts data with a pencil eraser.

  Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
  manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

  ===============================

  Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
  Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
  do it right.

  Did you follow the Troubleshooting Guide for the reader who still does not work? There are some registry
  entries that do not fix the resolution of problems and those who "could" be the cause.

  Check with your Maker system and a device for the two possible firmware updates and the
  correct registry entries for your car.

  Here are the keys in my opinion, are those in question - for the CD/DVD drive of course subkeys as
  There will be other subkeys in these keys. Do not forget to ask involved specific keys as well as the
  Parameters.

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  -----------------------------------------------------------------------

  You can probably find more info here and maybe even the exact registry for your CD/DVD settings
  drive from someone with the same model.

  Forums - a lot of expert real help
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  I hope this helps.
  Rob - bicycle - Mark Twain said it is good.

• WD external drive not read

  I suspect that my external hard drive has been accidentally deleted. 'Éléments' shows more now, it's to fix on my computer or any PC in the office. Is there a way to retrieve files from the WD external hard drive? Help, please. Your help is very appreciated. God bless you.

  Hello

  A few freeware for you to try. First is EaseUS Partition Master, if the disc is readable, this application will be able to provide information. Download here: http://download.cnet.com/Easeus-Partition-Master-Free-Edition/3000-2248_4-10863346.html?tag=mncol;1 .

  The second application is the recovery of the AidFile software, it may be able to recover the files through 'reconstruction' (its worth a try). Download here: http://www.aidfile.com/product.htm (be sure to select the free version).

  If none of the applications cannot retrieve files, they are probably lost with the exception of a data recovery service, which can physically go 'inside' the hard drive and remove files in this way. These services cost, whether or not its worth the cost that only you can decide.

  Let me know if this helps you.

  Kind regards

  BearPup

• Qosmio E10: The drive only reads DVD-R double layer / DVD + R

  Hey all,.
  I was wondering if someone could forward that request to the person responsible slimdrive firwmares to Toshiba.
  He finds that the carpet * a UJ-830 s drive not reading DUAL LAYER DVD-R / DVD + R (although it reads DVD-ROM OK DVD9).
  This disc, Mat * a UJ - 830 s equips the Qosmio E10.
  I have searched everywhere for a firmware update without success, so Toshiba are my only remaining chance.

  There is an update of the firwmare in of the Qosmio E10 driver section but that's UJ - 831S (and it does not work on UJ-830 s) :/
  Thanks for reading.

  Alcahest

  Hello

  AFAIK this unit has a DVD Super Multi drive and it must use media suite:
  CD-ROM (Read) CD - R(read/write) CD - RW(read/write) DVD-ROM (read)
  DVD-R(Read/Write) DVD - RW(read/write) DVD + DVD + R(read/write) RW(read/write) DVD - RAM(read/write)

  In addition, these speeds are available:
  Maximum speed CD-ROM(24x:read) CD-R(24x:write) CD-RW(10x:write) DVD-ROM(8x:read)
  DVD-R(8x:Write) DVD - RW(4x:write) DVD + DVD + R(8x:write) RW(4x:write) DVD - RAM(3x:write)

  Maybe this drive can t use the double layer? I think he uses a normal DVD

  Good bye

• HP probook 4520 CDDVDW not reading DVDs but it is reading the cd

  My CDDVDW not reading DVDs but it is reading the cd, when I check in the management of the computer-> properties of the drivers-> details-> driver description shows me the cd rom value why?

  Hi, Munirazammuhammad,

  Try the solution given here

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-hardware/CDDVD-drive-not-reading-any-disks/ed34498f-9885-4482-BF83-e56579884834

• Windows 8 DVD ROM not reading discs

  Yesterday I installed a few games on Steam, I was playing Saints Row the third while he was busy installing and bit after that I had to restart my PC because it was originally the trolling game. At the next startup, my laptop then got stuck on the login screen, where I put in my password/PIN and it would just sit there and do nothing. This kept going until that of course I had to go in safe mode and use that 'Everything clear, but keep your files' option windows 8 a, and am now able to log in and access my files.

  Nut, now I am faced with a new problem, my DVD ROM will not read and disk I insert in there. It was working fine until I deleted everything, and now I can't use it.

  I tried to use the tool of diagnosis provided by Microsoft for this problem, but it does not work. I should also mention the possibility of editing the registry does not work either.

  My laptop is reasonably elderly, ten months or so, but I doubt that it is only a hardware problem because the DVD ROM shows on my computer and device manager says it works very well.

  Are there other solutions for this or should I just take it back to the shop?

  Hi Taonga,

  Thanks for posting the query on Microsoft Community.

  I'm sorry to know that the DVD ROM is not working now. I appreciate your efforts toward this problem. It could be a software or a hardware problem.

  1. What is the brand and model of your computer?
  2. What diagnostic tool do you run?
  3. Did you try it with any other DVD?

  You can try all the steps in the below link, it may be helpful when fixing the issue.

  Run this fixit: http://support2.microsoft.com/mats/cd_dvd_drive_problems/en-us

  If the problem is not resolved, then follow the link below.

  Your CD-ROM or DVD drive is not recognized by Windows or other programs:

  http://support.Microsoft.com/kb/314060/en-us

  Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article:

  How to back up and restore the registry in Windows
  http://support.Microsoft.com/kb/322756

  I hope this helps to solve the issue. If the problem persists, contact us. We will be happy to help you.

• Optical drive will not read anything else professional films

  So, I am owner of a 2012 MacBook Pro 13 ". The computer comes with Intel Core i7 processor and has the maximum of 8 GB of Ram. The problem is that the optical drive that is built into the computer will read nothing else done professionally movies. It can read disks of movies like the Lord of the rings and Wargames, to name a few, I tested, but it will not read any DVD-R disc or to a CD. I tried the CDs as Metallica music... And Justice for all after try in another computer and a radio and get good results when it just won't play on my Mac.

  I have had this problem in the past , but at the time the optical drive not read anything at all. This occurred in early December and I fixed it on 20 December. To solve the problem, I went to the Apple Store and they can Reset the P - RAM. The Apple guy he told me to make sure to disable every night. I did this because it's what I did in the past. After that, I was able to play any CD or DVD and burn them. I also tested it every two weeks by playing a DVD in there to check that it still works. But I discovered that it was broken again when tried to insert a DVD-R to burn things on it and the computer only it spun and then ejected it. I've known this current problem since around mid-April.

  I did some research on it and what I have read I believe that I must buy a cleaning disc and run it in my optical drive to clean the lens of the eye out, but I don't understand how I am able to read some disks and not others if that is the problem.

  Can I take it again in the Apple Store and get it looked like or should I buy a cleaning disc and run it through my optical drive, and then decide what to do next? I'm in no hurry to get this problem fixed because my guarantee does not expire until the end of July this year.

  I don't know why you want to put some words in BOLD and a few words in normal font. Frankly I find it a bit annoying when someone does something like that, but oh well... what you could do is to try a cleaning disc (the one with little brushes this topic) or a good breath of air compressed. In addition, some brands of DVD - R Virgin do not work as well as others. I found verbatim to be good, maybe maxell or Taiyo Yuden. Your mileage may vary...

  If this still does not work, feel free to zap the pram x 2-3) and do an smc reset. Shut down the computer, plug power adapter, hold down the left shift, control, option, and button works / stop for about 45 seconds, let go of all of them, then press the power button to restart. If none of this works, then by all means to make a genius bar appointment and bring it in to your local Apple store. Hey, if you have an extended warranty, might as well use it, right?

  Good luck

  JB