ENVY 15 Q667 nr: Scan C drive

While doing a sweep on drive C to check the errors or problems. The scan starts OK, but 11% full, it stays there for hours and does not continue

DaveBaz1

Hello;

Let me welcome you on the HP forums!

I wish I had some good news for you, but I did not...

This indicates at least a bad sector on your drive - and quite possibly, much more.  When the disk controller encounters bad sectors, instead of reading hundreds of a second, he tried to read the same sector, hundreds of times, until finally it times out.  You say that this is for hours indicates LOTS of bad sectors - and which implies a failure, or quickly failure, hard disk.

My suggestion is that you make the following ASAOP:

(1) remove the drive from your laptop

(2) buy an adapter USB-to-hard-drive cable

(3) connect the player to a PC work

(4) If you can, copy all the files and folders that you want to save

Then, once completed, see the replacement of the drive.

Good luck

Tags: Notebooks

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