Envy 7640: Assistant doctor Scan and printing and printer

Similar Questions

• HP Envy 7640: 2 face Scanning on envy 7640

  Recently, we brought the 7640 Envy as a replacement for a previous HP printer (Photosmart 7520) as the introductory text says he could scan side 2.  This seems not to be the case.  The old printer allowed us to select 2 orginal faces and scan one side then the other and the software have been using pages.  Jealousy appears to allow only scan single face no possibility to make 2 analysis in the face of all the.

  Someone at - it ideas how reolves this?

  Hello

  While the HP Photosmart 7520 offers Auto duplex ADF (automatic 2 faces an original scan), the Envy 7640 offer not such but only 2 back, according to the list of characteristics below:

  http://store.HP.com/us/en/PDP/HP-envy-7640-e-all-in-one-printer

  You can download and install HP extended Scan below as a workaround:

  http://FTP.HP.com/pub/scanners/HPScanExt/HPScanExt.msi

  Within HP extended scan may perform you a manual scan 2 faces, he will guide you to recharge the 2nd side in the ADF.

• Printe all-in-one HP Envy 7640: can not scan to computer

  Before moving to Win10 I could click the icon table of envy when I tried to scan to the computer. Now, when I click on it, the only thing I get a message asking if I want to change the settings on the computer. If I click Yes, it is said, then, if I want to add additional software to insert the original CD for the printer. I did it and it shows the installation, but there is no display being able to scan to the computer. What I need to uninstall the printer and the software to make it back as it was originally?

  Hello

  If please download and install the following software and driver:

  http://ftp.HP.com/pub/softlib/software12/COL55963/MP-134720-2/EN7640_117.exe

  I had to do the same thing for my old loan want 7640.

  Kind regards.

• 7640 envy: Envy 7640 connected to the network, printer is not found by PC

  I have a DSL modem, router ASUS RT-AC88U, HP computer desktop running Windows 10. I used the Setup on the printer and wireless Assistant received the following message "no found problems.» Congratulaltions on the installation of your wireless printer. "Could not connect the PC and the printer. What I am doing wrong?

  It worked!  This is the best scan ever. I could never have done it without your help.

  I'll be able to connect by ethernet or wireless?

• HP Envy 7640 all-in-one: can print a word document, nothing else

  Have used the printer for over a year without problem.  I am running windows 8.1 with a Wi - Fi connection. Recently, I can't print a pdf file. Since my computer although I can print a word document.  First noticed the problem when he began to print a pdf file and it stopped with a partial copy of the 1st page of the 23.  Now it won't print a pdf file.  When I try to print a PDF the sidebar opens and says the printer is offline.   My wife's mac computer has no problem printing the pdf file. or anything else.  Tried 'print and scan tool doctor' and did not help.  Followed a thread to clear print spooler and this file is empty.  After the reboot, the problem is still there.  Also just realized that I can't print a jpg img. file.  Any help would be appreciated.

  Hello

  At a first cancel all pending job from printer under devices and printers. Then restart the PC / laptop try toprint the JPG image file. Once, remember if you print from the PDF, please do not print document of big file size, otherwise do same problem.

  If you use wifi printing it will document slowly sends to the print queue of the printer from the PC/laptop.

  I hope you understand and solved.

  Thank you
  Rashed

  I'm not an employee of HP, but I am an engineer @ HP Partner and I share my knowledge of my own time.

  If your problem is resolved please click the button "accept as a Solution.

  If my answer was helpful, please click the 'Thumbs Up' to say 'thank you '.

• HP Envy 7640 all-in-one: cannot print photos using HP Envy 7640 of the photo tray

  Photo will not print from the photo tray. When I try to print the photo tray is not recognized. I asked about this problem before and I had the printing of photos with Windows Photo Viewer and that worked for me after that I changed the settings as shown. But now it will work for a few photos and then stop working and go back to not recognize the photo tray. I have all the right settings. I unloaded and reloaded the photo paper. Did not help. I tried to print from WIndows and Windows 10 photo App Picasa Photo Viewer. Will not recognize the photo tray. When I load the window of the printer photo paper will not let me choose the photo tray. So I can't yet do this way. I don't understand why it will work sometimes and now not at all. Help, please. I love this printer, but it gets so frustrating. Thank you.

  Hi @Carlene1,

  Since you are able to get the picture to print, which would indicate that the question is in the software, not the hardware. You should be able to print from programs other than the Windows Photo Viewer. If you experience problems when you try to print from other programs, I recommend that you contact the manufacturer of the software.

  Windows supports

  Picasa and Picasa Web Albums Help

  If this help will testify of my answer by pressing the 'thumbs up' below, or click on the button "Accept as Solution" if I helped you reach a solution.

• HP ENVY 7640 e: MultiPage, scan to a file

  Scanner will not allow several scans of page in a file of the glass.  A checkbox exists in the advanced settings to create a separate for each analysis file, if it is enabled.  However, if nothing is done there is no button ('+ ', 'Add', 'continue', etc.) on the screen to add more scanned pages in the file.  The box makes no difference in the settings Advanced tab "file".

  OK, problem solved for the low resolution scans (200 or 300 dpi).  However, at 600 dpi buttons add another page or put an end to the process are not present on the preview screen.  Of course, the scanner do not create very large files.

• HP ENVY 7640 all-in-one: print envelopes and its telling me to load paper into the photo tray

  I am trying to print envelopes on the HP ENVY 7640 printer and it tells me to load paper into the photo tray. Have you encountered this problem and how to solve? Thank you.

  Hey @cmm3,

  Welcome to the Forums of HP Support!

  I understand that you have a problem when printing envelopes from your Windows 7 computer to your HP ENVY 7640 e-all-in-one printer. I would like to help you today with correct this print error "Photo tray". To start I have to make sure that the envelope is correctly loaded in your troubleshooting paper tray. Once you have confirmed that your envelope is loaded OK we'll take a look at the envelope to print on your computer settings. Can I please you follow the steps below.

  Step 1: Load the paper:

  To begin troubleshooting, please click here. Once the support document opens, please select the drop down list for "load envelopes. Please see the instructions on the screen to ensure that your envelope is correctly loaded in the paper tray. Once you have confirmed that your envelope is loaded correctly, proceed to the next step.

  Step 2: Check the print settings:

  Below I will provide you with instructions for printing envelopes per word. You should use a different program on your computer to print envelopes, please respond to this post with the program that you are using so I can provide specific measures.

  1. Open Word and click mail merge to top
  2. Select "envelopes" in the upper left side
  3. A page of envelopes and labels should now open. Enter your delivery and return address.
  4. Select 'Options' on the lower right
  5. Under the tab 'Options for envelopes' to ensure that your envelope is correctly selected.
  6. Select the 'Print Options' tab at the top. You must now select as appropriate feeding method for your product.
  7. Make sure that you choose the option "Face down".
  8. Also ensure that 'right-hand Rotation' is selected
  9. At the bottom of the window, select the drop-down list of pet food
  10. Make sure that the feeding method is set to main tray rather then select automatically
  11. Press 'OK' and 'Print'.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

• HP envy 7640: auto answer or the number of rings (what's the difference) and other parameters

  I have a distinctive ring on my line. I trained the fax to recognize the correct fax ring. The problem is that when a fax arrives, it is not meet and receive but (on screen) asks me to accept the fax? What happens if a fax comes in the middle of the night. I won't be there to accept it.

  I don't know if I should choose or auto answer (in the Fax preferences) off the coast .

  I would logically assume that if I set the automatic answer on IT, if distinctive ring is detected, he would answer the fax.

  I don't know why it would make a difference rings how I choose, if it detects the distinctive ring, because he must accept the fax when it 'hears' distinctive ring, no matter how many rings is selected. I would hear not rather the fax ringer and ringing if he can respond quickly. But of course, I want to keep it ringing until I answer if it is a phone call.

  The fax should not reply if it does not detect the distinctive ring, regardless of how many rings is selected.

  I want to understand how these two settings relate to each other when the fax is on the same line as the phone with a distinctive ring.

  Is there documentation that explains the fax Preferences settings and the choices that you can refer me to? Otherwise, we're all just guessing on these parameters! Some are ovbious or explicit. Others?

  for example, what is scan and fax method (On or Off)

  What is stamps?

  What is the error correction mode?

  What is backup fax reception?

  What is HP digital fax? (he says to refer to the operating instructions... There is no info in the manual of tiny)

  Thank you.

  HP web links that contain the information that you are looking for and also how to make to troubleshoot/configure ditial fax send/receive FAX, etc are the following:

  http://support.HP.com/us-en/product/HP-envy-7640-e-all-in-one-printer-series/6617267/document/c04608551/

  http://h10032.www1.HP.com/CTG/manual/c04426138

  I hope this helps!

• HP Envy 7640: Printing photos

  I am trying to print photos using the main tray with plain paper and it will not be printed.  He tells me to load paper into the photo tray.  I've tried which as well and it still does not.  But I want to print from the main tray.

  Hi @TRG8,

  Thanks for joining the Forums of HP Support for a solution to your printing problem.

  I understand that you use a HP ENVY 7640 e-all-in-one printer with a Windows XP computer and you were trying to print photos from the main tray on plain paper, but the software tells you to load paper into the photo tray, which you did, but it still does not work. I would like to help with that.

  It looks like a problem of printer settings as perhaps you do not have the main tray selected as the input source, but try to download and run the HP print and Scan Doctor to see if everything is OK with the drivers and the software of the printer.

  If the HP print and Scan Doctor detects no problem, it is perhaps a matter of settings. Here is a document of support that can help ensure the setting of the impression are set the way you need them - Print Photos. On the Paper Type/quality tab, that you want to make sure that the main tray is selected as the Paper Source, or Photo tray if you want to print on photo paper.

  Please let me know if that solves the problem, or if you need assistance.

• HP Envy 7640: Wizard of the printer does not - HP Envy 7640 UDCString_UDCName error

  I am able to print, scan, copy and fax on my HP Envy 7640 printer very well.  However, when I click the icon HP Envy 7640 for the Printer Wizard just to check my ink level, for example, I get a script error.

  An error has occurred in the script on this page

  Online: 42

  Tank: 17

  Error: Unable to get the "UDCString_UDCName" reference to undefined property or null

  Code: 0

  URL: file:///C:/Program%20Files/hp/HP%20ENVY%207640%20series/Bin/HPSPProgress.hta

  Do you want to continue running scripts on this page?  YES NO

  Before I can even click on YES or NO, the screen changes to show the following. There is a yellow triangle with an exclamation mark next to this error:

  HP Printer Wizard

  Series\Bin\UDC_files/UDC_Main.JSON HP HP ENVY 7640 C:\Program

  Series\Bin\UDC_files/tasks.JSON HP HP ENVY 7640 C:\Program

  Series\Bin\UDC_files/URL.JSON HP HP ENVY 7640 C:\Program

  Series\Bin\UDC_files/localize_1033.JSON HP HP ENVY 7640 C:\Program

  When I click OK, I get:

  HP Printer Wizard

  Stop running this script?

  A script on this page slows down your web browser to run slowly. If it continues to run, your computer may become unresponsive.

  I connect to Internet through LAN.  My printer is connected to my pc through USB.  I do not use of wireless.

  I did not any changes to software or driver.

  I read through many solutions in this forum and tried several.  I disabled my firewall and antivirus first.  None of them have worked. I tried the SCLiteFix_299026.exe, the missing persons files difficult.  Did not work.  When I try to uninstall the printer and reinstall, I can't do that either.  I get error 2503 and 2502.

  I want to just my printer wizard to work and have been unable to find a solution.

  Maybe not all of these steps were necessary, but here's what I did and it worked! :

  (1) open HP Support Assistant icon on desktop.  It is a white question mark in a blue circle.

  (2) HP Support Assistant should show all HP devices.  Find your printer and click on UPDATES.  (Mine had no updates pending, but I clicked on UPDATE anyway)

  3) click on Diagnostics and tools

  4) click on HP print and Scan doctor.  Select your printer and click NEXT

  (5) you will get DIFFICULTY PRINTING and SCANNING of DIFFICULTY.  I chose the DIFFICULTY of ANALYSIS

  (6) when he finished, a screen opens and says "If you still have problems with your product, here are a few options for additional support.   Physically, I removed the printer cable to the USB port and choose "UNINSTALL AND REINSTALL with the latest version of the software".  I wasn't expecting to work, but he did.

  (7) I rebooted.  When my pc came, I began to other programs or applications.  I have disabled the firewall software and anti-virus temporarily.

  (8) I have re-inserted cable printer to a USB port

  (9) I open the HP Envy 7640 installation disc and click with the right button on the file: E7640x64.msi.  I clicked on install

  (10) software installed without error.  I then went to my office, clicks on the icon HP ENVY 7640 series... and VOILA!  My Printer Wizard now works!

  (11) I turned on my firewall and anti-virus back and I'm IN business

  Hope these instructions can help someone else.

• Want 7640: Cannot send a scanned on Envy 7640 All In One document

  Until a few days ago I could send documents scanned from my desire to 7640.  All of a sudden the printer will not send.  I tried several e-mail addresses.  I have run the wireless network Test and everything is OK.  All the 'connectivity settings' are very good.  I uninstalled and reinstalled the printer software.  I am able to send the scanned to my MacBookPro.  Anyone has any ideas how to fix?

  Hi @Dan-M.

  Thanks for joining the Forums of HP Support for a solution to scanning to send the question.

  I understand that you have a HP ENVY 7640 e-all-in-one printer connected wireless to a Mac OS X 10.11 El Capitan and you used to be able to scan to E-mail, but now cannot. I would like to help with that.

  I start to Reset the power on the printer and then reboot the router.

  

  Please let me know if that solves the problem, or if you need assistance.

• HP ENVY 7640: new HP Envy 7640 will not feed documents in scan mode

  New HP ENVY 7640 will not feed for scanning documents.  It transmit documents in copy mode but not when you try to scan several pages.

  Hello

  Thank you for using the HP Forums.

  Have you installed the software features FULL?

  If this isn't the case, please download and install the FULL features software:

  http://support.HP.com/us-en/drivers/selfservice/HP-envy-7640-e-all-in-one-printer-series/6617267/model/6617268#Z7_3054ICK0K8UDA0AQC11TA930C7

  Once you have done this, launch the Scan software (via the HP printer Assistant) and make sure that the source is "heavy use document feeder.  (Example shown)

  

  For more tips scan, please reder to this resource:

  Scanning for Dummies

  Your printer uses the NEW interface of scanning.

  Hope that helps!

• HP Envy 7640: Problem selecting a page scanned in on a HP Envy 7640

  I'm on Windows 10 and have a HP Envy 7640 printer which I use for scanning. I was able to scan documents and photos. I have the latest drivers installed.

  My question is when you scan a document of several pages how to choose to work on a single page. For example, if I scanned in 5 pages, how can I go back and delete page 2? In the lower left corner is select it all and deselect a button. But the button deselect Disable all pages and select it as all button selects all pages. I want to choose only a given page to work on.

  If I scanned in 5 pages and the last page I want to rotate, rotation turn button as all 5 pages not only on the last page.

  I before I was on Windows Vista with this printer and scanning software made it easy to work individually with any already digitized in page.

  Hello
  
  Thank you for using the HP Forums.  You mentioned that you have installed the drivers, HP FULL feature software driver?
  
  If this isn't the case, you can download and install the software COMPLETE features of HP printing for your operating system:

  http://support.HP.com/us-en/drivers/selfservice/HP-envy-7640-e-all-in-one-printer-series/6617267/model/6617268#Z7_3054ICK0K8UDA0AQC11TA930C7
  
  Once you have downloaded and installed the software, FULL of features, you will be able to print and scan.

  Concerning your questions about scanning, followig resources will be able to help:

  Scanning for Dummies
  http://h30434.www3.HP.com/T5/scanning-faxing-and-copying/quick-guide-to-your-scanning-needs/m-p/5625126

  Watch the videos of "Scan multiple pages.
  
  Hope that helps.

• HP Envy 7640: scan

  Recently, I bought this printer. I use the HP all in one remote app on my iphone scan/print the docs. How can I get this app/icon for my office? I have a MacBookPro. I went into system preferences and came to a dead end. Most of all, I would like to be able to scan a document without having her around my phone.

  Please download the printer series HP e-all-in-one ENVY 7640 full feature software and drivers for the MacBook pro from the following link:

  http://FTP.HP.com/pub/softlib/software12/COL55968/MP-134725-2/HP-envy-7640-series_v12.39.0.dmg