Error message "incompatible cartridge" persists

After checking the cartridges and same replacement offer new 920, the 6500 has error continues.  Cleaned, check contacts and even talked of her kindly but he insists on the fact that there was an incompatibility problem (both displayed and read by). Therefore, this printer does not print.

Something like a hard reset/factory default commands is probably in order.  2 questions: how to do a hard reset and any thought on why the neurotic error trap refuses to let go?

Thanks in advance for your advice or thoughts...

BUNCH

Wally,

Thank you very much for taking the time to gather this info.  I am review and attack this nightmare.

Stand by for more...

T.

Tags: HP Printers

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