Ink cartridge error message Incompatible J4680

I just installed a new black ink cartridge in my J4680.

I had not touched the Tricolor cartridge.

Now when I open the HP Solution Center software, I get an error message that

the Tricolor cartridge is not compatible.

However, the printer will print in color.

Also, I was able to print an alignment page, but does not have the automatic alignment feature

When I tried to scan the printed page.

I need help, please.

We will reset the printer.  Turn the printer off, press and hold # and 6 keys while turning on the printer.

Which clears the error?

Tags: HP Printers

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