Error on screen blue/black (cannot start pc)

In the middle of the day that my pc everything went black without reason... by the time I could still hear people talking about other software, and they could hear me fine. I restarted my computer, but when he started upward I got was a black screen with colored horizontal lines. Whenever I try to start my pc it does this or is a blue screen that has repair options. On the repair options, I try to restore my PC, but it requires a password for my account profile computers that I disabled the past few months. I also try to reset my pc everything but it says "Insert your installation or windows recovery media" who am I to all too well. but I tried to put the windows disk 8 in which he refused to take.

Help, please!

Hi Tom,

 
Thanks for posting your query in Microsoft Community.
 
According to the description of the problem, I understand that your computer has become suddenly black and now in any start-up situation with the blue screen repair option, correct me if I'm wrong.
 
Blue screen (sometimes referred to as errors or errors of STOP code black screen) errors occur if a serious problem, windows to shut down or restart unexpectedly. You might see a message that says: "Windows was arrested to avoid damaging your computer."
 
To better understand this issue, I would like to know the following information:
 
1. What is the brand and model of the computer?
2 did you receive an error message before the computer went black?
3. did you of recent changes to the computer before this problem?
4. are you not able to start on the screen?
5. When you say "I tried to put the windows disk 8 in which he refused to take", is the DVD drive on the computer that works well or not the same bed on another computer in Windows 8 support?

When you say "on the repair options, I try to restore my PC but it requires a password for my account profile computers that I have disabled months ago" I suggest you try the enter without specifying a password and check if it allows to connect to the user profile that you have disabled the password long ago.
 
If you are not able to connect with the system restore without entering the password, and since you're telling the DVD of Windows 8 refuse to take, I suggest you to create recovery USB Windows 8 media and then try to repair the computer.
 
Create a recovery USB disk
 

Method 1: Auto repair:

(a) when your computer starts, wait for the logo of the manufacturer check the option of start menu, it will usually F12.
(b) the start menu key can be different with each manufacturer. If you are unable to find the start menu button, you can consult the user manual.
(c) restarts the computer, when you see the logo of the manufacturer, continue to press the Boot option menu key to enter the boot menu and change the option to boot in DVD ROM.
(d) once you start your computer by using Windows 8 DVD or system repair disc, a black screen is displayed with the gray text "press any key to boot from CD or DVD". Press a button on any.
(e) select the exact time and the type of keyboard.
(f) click on repair your computer in the lower left corner
(g) click on troubleshooting, advanced option and then click on auto repair.

Method 2: If the method above to perform the automatic repair does not help, I suggest to follow the article below and try to run the system restore.

Resolution of errors blue screen in Windows

System restore warning: when you use the system restore to restore the computer to a previous state, the programs and updates that you have installed are removed.

Additional reference:
 
Repair & recovery

Hope this information helps, just reply to the State of the question to get help.
We will be more than happy to help.
 

Tags: Windows

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