Error Smartphones KB19454 blackBerry on Contacts

Tried to sync today using Blackberry Desktop Manager for Mac 1.0.2 version.

There's now no visible contacts, with the exception of the six from the same person (!).

The default file shows that the number of enteries is correct, just can't see or access.

Receive a KB19454 error message.

Tried workarounds to no effect.

Any Thots!

Oh, and to add insult to injury, a reboot of the product the following: uncaught exception: java.lang.NullPointerException

Hmmm, maybe they are related...

OK here I am answering my own post, but I found a solution.

So if anyone else out there in the world has the same problem, here is how to solve the problem:

Go in the Blackberry technical solution Center and search KB19454.

Print the document for future reference.

In the newsletter, click the link to KB14058.

I assume that you have a backup somewhere. If this isn't the case, you are in a world of pain.

Erase all data of your BB.

Restore the backup.

Turn on your phone and a wi - fi connection and you're good to go.

The moral of this story is: Back-up frequently.

Peace and happiness...

Tags: BlackBerry Smartphones

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