External hard drive Canvio Basics 2.0 TB/To - device connection issues.

Hello

I recently bought an external hard drive and I can't connect my computer's hard drive. (Toshiba Canvio basics 3.0 - 2, 0 to/To - Usb 3.0 and 2.0)

There is a pop up message saying that the device has been installed, but when I go to 'my computer' hard drive does not appear.

Does anyone have suggestions on how this can be corrected? Any help would be greatly appreciated.

Thank you

Claire

I thought that I should add a little more information...

I tried to access the device on a computer, 2 notebooks, 2 TV and an Xbox, so it seems that the hard drive is the common problem.
In addition, the drive appears in device under disk drivers Manager and he said that the hard drive had no problem but I can not access the hard disk.

Thanks again

Claire

Tags: Toshiba

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