Failed to upgrade HP Support Assistant

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• HP Support Assistant has changed in windows 7

  My HP support assistant changed last night on my laptop using windows 7. I don't know what I did, but used to see the big question mark on the right side of my taskbar and now its on the side of the Wat and when I click on it I don't get the usual things, I used to see as them maintain, troubleshoot and tune up. Now I get a new page that aske when I open suppost Deputy me to display this page different. She did an update to support Assistant? At the time when it happened that I answered an email from another post I had and which is now resolved.  Anyone know what happened? The old page liked better.

  Hello Maggie75,

  I understand that you declare what they HP support assistant looks different from the front, is that correct?  I'll do what I can to help you with this.

  HP has recently been upgrading HP support Assistant, and also the appearance has changed. Some tasks are no longer there, and also the different tasks have been added as well. I hope that answers your questions.

  If I was helpful, or if you want to say thanks to me trying to help, click on the White Star under my name to give me congratulations. I really appreciate it.

  Please answer as soon as possible.

  Thank you

• HP Support Assistant broke up shortly after the upgrade to windows 8

  I use a 4 month old desktop HP Pavilion HPE h9-1130 Phoenix, with windows 8 pro (64-bit). There are 2 or more months, I upgraded to windows 7 (64-bit), and I followed the instructions of the windows Upgrade Wizard 8. He said not to uninstall HP support assistant, so I left. After the upgrade, which went through flawlessly, hp support Assistant works perfectly. But a few weeks or months, he ran an update, and update failed to start and the program crashed. Immediately after that, the icon of Wizard support hp in the taskbar has disappeared, as well as the program itself. It will be displayed on the list of programs, but I'm not able to uninstall or do something with it. I can't either start. I tried to get help from HP customer care, but they were a bunch of idiots who just wasted my time. I couldn't even communicate with them, because they were all Indians and speaks very by the English. I tried to ask to speak with a customer support English agent or a Manager, but they would put me on hold and it would never transfer, so I hung up. I think I spoke to 6 different customer support agents a few week spans and via different outlets (live chat, phone, email). One of the "agents of support" has been so incompetent that he spent an hour on the remote just link sitting there, doing repetitive things I told him constantly, I had already tried, like trying to do a base installation of the Web-_-... That said, I was wondering if someone could help me solve the problem, because I would like to have Deputy support back on my computer. But I am doing nothing tedious as a reinstallation of windows or something like that, because it's just ridiculous for a program very little relevant.

  Resolved, by none other than myself. No, thanks to HP customer care, or this forumn. Of a curious, I uninstalled a crap tone of the files and folders that are associated with HP Support Assistant, including HP, frame Support HP, HP Setup, HP Setup Manager support and many other files via Windows Explorer (by searching appropriate tab of the computer), Windows uninstaller and Revo Uninstaller free control panel. Once I felt I had managed to get rid of a bunch of broken files of shit, I tried to install a new HP SA on their site, but it wouldn't work. To fix that, I found that guests "Overwriting" mentioned above has led to the problem, which was "swsetup" and HP SA files have been left and prevented a clean install.  So to fix that, I deleted all pre-existing swsetup and files HP SA from Windows Explorer. After all this, I was able to successfully install SA HP, although I had to download it and then manually start the installation process by clicking on the executable file of the application in the new HP SA folder. Everything seems to work fine now, I ran pretty much all the features of the program and they work fine.  The only thing that seems to be a bit weird is that I updated the original HP Bluetooth driver and rebooted, but it seems not to save the update, as it is still prompting me to do it again.  This isn't a big deal, as an easy solution is just for x on this recommended update and hide.   I will update if something happens, but if I don't update, it means that the product works as it should.  Let's hope I don't have to deal with HP customer support once again, what a terrible experience!

• HP Support Assistant: older version give problems, how to upgrade to the latest version?

  Hello world

  My computer is a HP Pavilion laptop running Windows 7 Home Premium 64-bit. I have problems with one of the HP software programs pre-installed - HP Support Assistant. It appears once a week (it works for a while after Windows has loaded and then appears a screen) and I opened Assistant support and attempted to change his schedule, but he simply refuses to save the changes I have made to its settings. I noticed that the version number is 4.2.5.3. The program when searching for updates (manually triggered), cannot access HP servers, but fails to download updates, cannot gather information can not analyze the system and tells me that my computer has all the updates (which, given the number of HP Support Assistant version) ", is obviously not correct). So I ran HP Update (version is 5.001.000.014), but it says that I have the updates.

  Finally, via msconfig, I searched for HP Support Assistant, but he wasn't anywhere. However, while it was in operation (which slowed down the computer), I saw it listed in the Task Scheduler (under applications, I think).

  I did some reading, and it seems that the latest version of HP Support Assistant is version 5. How can I upgrade to the latest version? Other preinstalled software of HP update and HP Support Assistant that came with the laptop includes:

  Center of HP solutions-

  -HP Advisor

  -HP MediaSmart

  -HP Photosmart Essential 3.5

  -HP Smart Web Printing

  -the printer drivers and software for my HP all-in-one printer

  I disabled the following HP services as they could slow down the process of starting Windows:

  -HP Health Check (disabled via services.msc)

  -HP Digital Monitor (I think that it has been installed with the printer software. Disabled via msconfig)

  Can someone help me please? Thanks in advance for your time.-)

  Hello

  Most HP installers contain several languages and you should be able to choose German during the first part of the installation.

  I recommend you to uninstall your current version first by using programs and features.  When it is uninstalled, it is often a good idea to restart the laptop before proceeding with the installation of the latest version.

  All the best,

  DP - K

• Failed to update download - HP Support Assistant

  Hi all

  I have problem to check updates from HP using HP Support Assistant for the last two months. It always fail the download of updates.

  The most recent analysis on October 9, 2011.

  How to solve this problem? When I check the latest version of HP Support Assistant, he says it's the latest version.

  My computer is HP Pavilion dv7-6107tx Entertainment Notebook PC.

  Uninstall HP Support Assistant in Panel, programs and features. HP Support Assistant right click and select uninstall. Reboot the laptop.

  Then, download and install the latest version here:

  http://h18021.www1.HP.com/helpandsupport/HpSA.html

• The value Fail to Restore Point for HP Support Assistant

  Hello.  I had a Pavilion P6330f Win 7/64-bit.

  I ran a tune-up today with the HP support Assistant.  During the tune-up, he showed "Point of restoration Set - Fail. After the tune-up, he showed "so waiting for Action, computer to date." I then ran an automated diagnosis and analysis the problems of health. All the past.

  What could be the reason for the failure to set Restore Point?  I'm a little worried about it.  Is there anything I should do?

  Right mouse click on MY computer--> properties then the System Protection. Only the C partition must be set on IT.

• Message boot fail and OS recovery, HP Support Assistant updates fail to install

  Product has 10, 64-bit windows.

  Before that I got the operating system, when the wizard of Support HP told me that there are updates for my laptop, the updates worked OK.

  Laptop suffered a spontaneous failure to start.

  The only solution I could find was to restore the operating system from the recovery partition.

  However, since I restored the operating system, the HP Support Assistant always warns me that there are updates for my laptop.

  However, after recovering OS when they download, updates now always failed. There is no error code.

  Quote

  Complete installation

  Installation failure

  Intel Bluetooth driver for Windows 10 x

  Endquote

  HP Support assistant, then returns to tell me there is an important update - of course, this is the same update that has failed, and Yes, I tried several times, each time with the same result.

  I never had this problem with Linux.

  GRRRRRRRR!

  I'm done contact HP Support. They gave me with a link to download the update manually. I still have to do that.

  If this does not work, I'll come back to them.

• the upgrade of windows 8 at 81, will be hp support assistant update drivers before you start

  I recently bought fancy m7 j020dx 17 running windows 8, I thought it would make more snse upgrade to windows 8.1 before I install other software and other.  It's not not clear to me if hp support assistant will detect if the drivers I have are all of this to date.  can anyone tell me for sure?  Thank you!

  KevinOr

  Do not use HPSA to 8.1 Windows Installer driver, many system had an accident with the update of the Bios on HPSA

  Download the Bios and the driver manual

  before you start the windows 8.1 update

  Uninstall the Virusscanner and install the new Bios

  http://ftp.HP.com/pub/SoftPaq/sp64501-65000/sp65000.exe

  Download the other drivers from here

  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?OS=4158&LC=en&cc=us&DLC=en&sw_lang=&product=5447327#N2074

  If you have a problem after installation

  Delete restart driver Intel HD and install the new

  Read the instructions of Windows 8 to 8.1

  http://support.HP.com/us-en/document/c03847367

• HP ENVY Phoenix h9 - 1440t CTO: HP Support Assistant fails to install Windows 8.1

  HP Support Assistant update cannot be installed with account specific error 1316 already exists. Then, I get an error - 1603 and an error-3.  Uninstall fails with the same error.  Managed to get it uninstalled and now he moved not with the same error.  Have you tried as an admin and a lot of other suggestions on the forum but without success.  All my windows updates and drivers are up to date.  Windows 8.1 has been around for a while and no miracle.  Support Wizard does not yet appear on the HP website under software and drivers.  Any suggestions?

  Hi @larryk18

  Welcome to the HP Forums! I see that you are having problems with your HP Support Assistant. Go ahead and uninstall your programs and features in Control Panel. Then download and install the HP Support Assistant software from this link.

• DV7-4073nr - fingerprint reader does not work after the upgrade to HP Support Assistant

  Hello

  I have a problem right now. The HP support assistant suggested that I had to upgrade the software of fingerprints to be upgraded and I did it without delay. Restart, the drive does not work. Windows 7 says it's a bad data. no password HP does. What should I do?

  Turn the computer off, and then once you turn on, keep the F8 key several times to load the "Windows Advanced startup options" screen. In this screen either select mode safety/Safe mode with networking and log in to your user account by entering the password manually.

  Once that is done, do a restore of the system through the control panel and restore your computer to an earlier date, whenever it was working fine. Once the restore process is done, change the settings for HP Support Assistant auto do not install updates

  

• HP Support Assistant health analysis fails

  I have a laptop of HP G61 - 408-CA

  I am running windows 7 64 bit.

  When I try to run a scan it fails steps two, three and four and said CASL Exec has stopped working. I'm not sure how to solve this problem. If someone could help sort me my problem would be great. Thank you

  Hello

  Try the following

  Firstly, uninstall your current version of HP Support Assistant by opening windows control panel, open programs and features, make the entry for HP Support Assistant right click and select uninstall.  Once this process is complete, restart the laptop.

  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the laptop.

  Kind regards

  DP - K

• HP Support Assistant upgrade and now do not work

  So my HP Support Assistant detected an automatic upgrade to my current program, and he noted as IMPORTANT. After you apply the update, I now have an error that displays "Error of Application - HPSF_Utils.exe" "the application could not start correctly (0xc000007b). Click OK to close the application. »

  I don't understand it's very exasperating, I hit OK and the program still running but its totally screwed, I text is missing and white buttons are not working. I uninstalled the HP Support Assistant and returned on the HP site and download the drivers for my laptop HP specific and downloaded the latest version and once again the error has occurred. It's very frustrating!

  UPDATE: according to some similar problems i.e. http://social.technet.microsoft.com/Forums/en/w7itproappcompat/thread/d9686996-97db-4a79-b981-e73c76... they seem to indicate that the problem is this application contains elements is NOT compatible with computer laptop 64 bit.

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  Make it easier for others to find solutions, marking my answer to "Accept as Solution" if it solves your problem.

  Hi all

  Thanks for the suggestions, I ended up reformatting my hard drive around and tried it again and now it worked! So I guess that something would installed previuosly.

  UPDATE:

  Edit: I found the solution to this problem. This is a problem with the antivirus you have. I had Zone Alarm Internet Suite, disabling or stopping, it is not enough, I uninstalled it and viola! It works again. The latest version works now!

• HP support assistant installation update fails

  

  I keep updating, but it shows me just the result of this, someone help me please!

  Hi @WkkXiaoZ ,

  Thank you for visiting the HP Forums! A place where you can find solutions for your problems, with the help of the community!

  I stumbled upon your post on the laptop and wanted to help you! I looked in your question about your laptop HP and issues with the HP Support Assistant does not update correctly. Here is a link to troubleshoot the HP Support Assistant. I uninstall the HP Support Assistant software and reinstall it.

  Here is a link to HP Support Assistant download, if you need it.

  I hope this helps.

  Thank you.

• HP Support Assistant is not upgraded to a newer version. It-error

  HP Pavilion dv7-4295US, Windows 7 64-bit, error says: error when you try to install an update for HP Support Assistant version.

  I downloaded PC Speed Pro and ran it on my laptop. It came with several registry/disk errors that I then fixed.  I went back and downloaded the new version of HP Support Assistant and it downloaded and installed without error. The problem seems to be fixed.

• HP Envy Phoenix h9 - 1420t: Support Assistant will be not updated

  Computer model: HP Envy Phoenix h9 - 1420t

  OS: Win 8.1 Pro 64-bit

  HP Support Assistant

  Version: 8.3.27.17

  Framework: 12.5.26.37

  Since the upgrade to the latest version of the Support Assistant, I am unable to check the updates. The program has successfully completed phase "connect to HP servers", but then fails (x-watch gray instead of green check mark) to complete the remaining steps:

  • Download messages and updates of definition
  • Gathering configuration information
  • Scan your system
  • Preparation of the list of actions

  Any suggestions on arises at work?

  The steps I've tried: uninstallation with Revouninstaller, resettlement, reset

  @troubleshoot411, welcome to the forum.

  I agree with using Revo.  This is my go to app for malware.  When you used Revo, you use the advanced option?  This will not only remove the program from the HARD disk, but it removes remnants of the BIOS.  If this is not the case, this could be the problem.  I suggest to try the advanced option to remove HPSA and shut down the computer.  Then, start and reinstall HPSA here.

  Please click on the button + Thumbs up if I helped you and click on accept as Solution If your problem is resolved.