HACK/POTENTIAL SCAM

I GOT ALSO A UNSOLICITED OF SOME 'PRIVATE' CALL, SAYING HE CALLED DELL AND I WANTED TO WALK ME THROUGH THE PROCESS TO FIX MY LAPTOP CAN ENCOUNTER ERRORS.  POTENTIAL SCAM/HACK OF THOUGHT I HAVE REQUEST A NUMBER I COULD CALL BACK ON.  HE GAVE ME 1-800-425-2067 AND SAID: IF I RECALLED I WOULD PROBABLY BE ON HOLD FOR 1-2 HOURS.  I SAID I WOULD CALL BACK.  I CONTACTED TECHNICAL SUPPORT DELL WHO HAVE SAID THAT THEY DO NOT SEEK IT.  I CALLED THE 1-800 AND GOT A RECORDING OFFERING A FREE CRUISE.  ONCE I HAVE INDICATED THAT I WAS LESS THAN 21 YEARS (WHICH I'M NOT), I WAS DISCONNECTED.  BEWARE!

Hi drauth,

Thank you for that bring to our attention.

Data protection is a top priority for Dell. Unfortunately, technology phone scams have become prevalent in all of our industry.

We would love for you to take a moment to help us stop cybercriminals by pointing out the details on your interaction. Please fill out this form, because this will allow us to continue the investigation. Please read also this Wiki which includes more useful data.

Note that Dell would not say it no unsolicited. The only time where we would contact you would via the DellConnect software or the Dell Support Center software. But only after you have agreed to this and only in the software.

Kind regards
Robert

Tags: Dell Products

Similar Questions

  • Potential scam from AdobeFlashPlayer_18_a

    A potential scam from AdobeFlashPlayer_18_a - was asked by Adobe to download this file twice - the last time this morning.  The first file has a file of the June 1 date.  The second file has a date of June 30.  The DMG (I use a Mac) file names are the same.  Installation this morning was Adobe logos in dark red.  It's a scam, and Adobe has suffered a security breach?  Your urgent response would be appreciated.

    Hi dc72282719,

    Please goto - Flash Player Help, click check now and please confirm that the version of Flash Player is 18.0.0.203. In addition, Adobe has made some rebranding of all its products including Flash Player and now you see a dark brown Logo instead of the old red, one, please visit Adobe Flash Player install for all versions and you will also find the new logo of the Flash Player.

    Thank you

    Piyush

  • Potential scam

    I received an unsolicited robocall, in a female voice, offering help with my purchase of Dell 'recent' and called the number. After waiting for several minutes on hold, a man with an Indian accent said he was doing a service call on my computer, bought last year.

    After I asked her name - Henry Dell - so I could report it correctly to the United States * general, calmly, he said, insisting he was merely a service call and asked if he could move forward.  I told him that I would write down the steps, he has provided.  He gave me the steps to run MSCONFIG and check to see if there is available a certain 'enable '.  If this isn't the case, I was to call again for additional instructions.

    Henry Dell phone number is 844-248-6949.  Any comments you can give would be appreciated...

    Hi whritz3,

    Thank you for posting and this bring to our attention.

    Please read this post hereand follow the instructions to fill out a secure form so that our Fraud Investigation Team can follow upward.  Thank you.

    Kind regards
    Robert

  • How can I create a whitelist?

    Some email messages are being labeled as potentially scam. This e-mail is received on a monthly basis and is not a spam or scam. How can I create a whitelist to avoid the T-bird of incorrect labelling of these messages?

    There is no editing of detection of the scam. It is either on or off. https://support.Mozilla.org/en-us/KB/Thunderbirds-scam-detection

  • Scam Microsoft - can he hack my computer?

    My problem: over the last few months, I received many calls from people who exploit a scam on my computer at risk. I got about 6 calls. I gave them access to my computer. These people are very insistent that I do what they tell me or I lose my Microsoft account.

    Today, my computer went through a series of downloads. I am sure that my computer downloads the necessary updates, but today was different. Several programs have been downloaded, including a virus program. This program was called system healer and had a tech support number. This number was 844-993-1496. After the programs (I've seen the new icons on my desktop) downloaded many small screens pop up stating that I have a day to call technical support to the 800-717-3958 or I will lose all my data.

    Is it possible that these hijackers put a virus on my computer when I don't give them remote access? I am very concerned by my data be hacked! Any help or information anyone can provide will be greatly appreciated. Thank you!

    No, as long as you allow access these crooks from phone to your computer, there is no way they could "hijack" your computer.

    I doubt very much that this new system healer which his suddenly had installed program has been downloaded or offered through Windows Update.

    I suspect that you recently downloaded something else and this healer system was delivered with such a download.

    However, you must uninstall system healer now and, of course, do not call this phone number false spam.

    Please see How to remove system healer (uninstall Guide)

    If you can not do step 1, proceed to the following steps.

    Note: HitmanPro scanning may not be necessary.

    See you soon,.

    J

  • is livetech care a scam, they called and told me I had someone hacking my account and I have to pay $150 for one year of protection from Microsoft

    We control me that had been hacked my computer actually got of my computer and showed me all the attempts that have been made.  Asked a lot of questions that I didn't know the answer too, as I am not computer savvy.

    Hello

    Yes, it's a SCAM!

    Avoid scams to phone for tech support
    http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

    In the United States, you can contact the local police to the FBI, Attorney general, and
    consumer watch groups. Arm yourself with knowledge.

    The Internet Crime Complaint Center (IC3) is a partnership between the
    Federal Bureau of Investigation (FBI) and the National White Collar Crime Center
    (NW3C), funded in part by the Bureau of Justice Assistance (BJA).
    http://www.ic3.gov/complaint/default.aspx

    No, Microsoft wouldn't you not solicited. Nor would they know if any errors
    It exists on your computer. So those are the frauds or scams to get your money or
    worse to steal your identity.

    Avoid scams that use the Microsoft name fraudulently: Microsoft has no
    for you unsolicited telephone calls help fix your computer
    http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

    Scams and hoaxes
    http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

    Microsoft Support Center consumer
    https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

    Microsoft technical support
    http://support.Microsoft.com/contactus/?ws=support#TAB0

    Microsoft - contact technical support
    http://Windows.Microsoft.com/en-us/Windows/help/contact-support

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

  • My friend's e-mail has been hacked and I received a scam 419 asking for $2. 5K "because he was in trouble. My e-mail address will be used to send all the people in my address book a similar message?

    This message was a typical nigerian scam (419), where someone sympathize with you and/or hacks in your email then tells friends, you are in a strange country and someone stole your wallet and $2,500 need related to you.

    Because this happened to my friend, I'm afraid that my own email address has been compromised.

    Microsoft has responded to my report with the type 'keeps' email but does not guarantee that they would take care that my own email would not be for the same uses.  How can I stop my own friends in my address book to my hotmail account to receive the same message "allegedly coming from me?

    Thank you!

    It seems that the only thing they have is your email address that is not desirable, but not a disaster. I suggest you (in this order):

    1 scan you PC for malware using at least 2 good name * anti-malware products. Assuming that you have a product of real-time protection in place (for example, Norton, Microsoft Security Essentials) use it as a. The other could be the free www.malwarebytes.org demand scanner.

    2. now that your pretty confident that your PC is free of malware change your password for a very tough - it is one of the most important things you can do to secure messaging accouunts (such as Hotmail). For advice about strong passwords, see:

    http://www.Microsoft.com/en-GB/security/online-privacy/passwords-create.aspx

    https://www.microsoft.com/en-gb/security/pc-security/password-checker.aspx .

    Always use a different password for each different account otherwise if an account is hacked other accounts is more vulnerabe to be hacked too.

    Finally, if you are really worried then change your e-mail account and close the one they know.

  • Hacking scam?

    Hi, I'm continually be phoned by people claiming to be from microsoft and tell me that my computer is being hacked constantly. They are on persisitent and want to get something on my computer which they say will stop piracy.  Is it a scam?

    Yes, it's a scam. Hang up after tell you them where to go.
     
     
     
  • Under Vista, I have a potential hack profile showing as "UpdatusUser".

    I have a minor problem, I guess. My issue is a potential hack profile. On my computer under the parental control tab, there is a profle who goes by the name of "UpdatusUser". The newspaper in quantities changed for this profile. At one time he had read about 18 connection to almost 40 hours. Now he only read 4 connections to 11 hours. It does not appear on the tab user accounts, is not available in the users folder in the hard drive even after I deleted the empty folder. The sad part is that I can not remove this item and that it is password protected. What looks like it sounds to you guys and how do I get rid of him?

    * original title - I have a minor problem, I guess? *

    Hello

    Method 1:

    I suggest you to refer the below thread and check if it works.

    http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-security/what-is-the-updatususer-account-in-my-accounts-for/08c759b6-124d-E011-8dfc-68b599b31bf5

    Note: Special attention to the position of dynahog may 25

    Method 2:

    I also suggest you to refer the below thread and check if it helps.

    http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-security/unknown-user-called-Slavik/b8db6327-7d4a-E011-8dfc-68b599b31bf5

    The rogue user profile names are different, but the troubleshooting steps should work nevertheless.

  • received a call saying they were technical support from Microsoft, they called for my pc was hacked and sent error messages. I fell for this scam.

    I fell for what you all seem to feel is a "scam."

    I got a call saying they were technical support from Microsoft, they called for my pc was hacked and sent error messages. I was not too su re, but they had me enter a code on the pc, and it showed a list of more than 50 error messages, they said that they had received. Then, they control that is given to them for the mouse and seized a lot of information showing me the problems. Then he said warns me on; those pirates I needed a special program. "Alpha PC maintenance" and for 3 years, it would be $ 135. Now I don't know if it was the real scoop or I fell for a big pile of *! I could use the theory, I'm a senior, but I think I should have been smarter. What should I do now that they've been in the pc? Thank you JAFTX

    To add to what you already said, inform your bank company or credit card if you do banking online of any form or if you have given your debit or credit card number to the caller. Do the faster you it, the faster you can arrest the appellant empty your account....

    Do you want t know Apha PC Care?

    https://community.McAfee.com/thread/43102?start=0&TSTART=0

    Read all THE of it...

  • Potential phone scam

    Dear Microsoft product support,

    I got at least 3 calls from the same person who claims to be a Tech from Microsoft IT, and he says he's from New York.  He says that my computer is turning off the messages and I need to fix my computer and he wants me to get on the computer and allow it to help me fix the problem.  I don't think I have a problem with my computer.  It has a foreign accent, possibly Indian and I do not trust him enter into my computer.

    Do you think that it is a scam of phone and I should just ignore him in the future since it is supposed to call back me about 20:00 tonight or simply hang up when he calls.  Please notify earlier.

    Resp/Hugh Morton

    It is a well known phone scam which last for years. Microsoft does not control any PC and has none of the unsolicited calls. He doesn't even know your phone number - how could it?

    In no case give the appellant access to your machine.

  • Scam or potential fraud from Microsoft

    I think I have been targeted for fraud today.  I received a phone call from a man with an Indian accent who said he was with Microsoft.  He called because my computer had sent Microsoft a lot of messages about a virus in my computer.  The virus is very active; However, it could not be removed by Essentials.  He said that it was imperative to that upgrade to Windows 7 Ultimate for the discounted price of $150 immediately to make sure that my computer has not crashed.

    Is this kind of contact action legitimate Microsoft?  I refused to buy the upgrade.  If it of a scam or fraud, I'll help Microsoft with any information I can.

    Saturday, November 3, 2012 22:19:41 + 0000, susanpower wrote:

    I think I have been targeted for fraud today.  I received a phone call from a man with an Indian accent who said he was with Microsoft.  He called because my computer had sent Microsoft a lot of messages about a virus in my computer.  The virus is very active; However, it could not be removed by Essentials.  He said that it was imperative to that upgrade to Windows 7 Ultimate for the discounted price of $150 immediately to make sure that my computer has not crashed.

    Is this kind of contact action legitimate Microsoft?

    No!

    I refused to buy the upgrade.

    Good!

    If it of a scam or fraud, I'll help Microsoft with any information I can.

    Microsoft is already well aware of this.
    It's a scam and with all the names and phone numbers, one who has
    become very frequent lately. See
    http://www.troyhunt.com/2012/08/virus-scams-social-engineering-victims.html

    In addition to their money get on your part to do anything of any value,
    If you leave them in your computer, which knows what losses they did are
    where confidential information they stole.

    So if you have done so, I highly recommend that you do both of the following
    immediately:

    1 do a clean reinstall of Windows.

    2. change all of your passwords, especially banks or other
    financial sites.

    Ken Blake, Microsoft MVP

  • Hello my mother was a victim of the eventvwr scam last night.

    Fortunately because she went out to the furthest dinner, she got was going to run and type in eventvwr.  She now has an icon on the computer, what said.  I'm not a computer irritable person at all and obviously neither is she, but I had to cut internet and shut down the computer.  But since it was last night and she just told me this morning you think she went far enough to then hack into or whatever it is that they don't?   Should she be put alerts on their ing bank accounts?  What should I do now?  We need to change its IP address?  Help, please?  How do I know if it will be ok?  I will defintely make to computer technology on the weekend, but for now I got just unplugging everything.

    Fortunately because she went out for dinner furthest, she got was going to run and type in eventvwr.  She now has an icon on the computer, what said.  I'm not a computer irritable person at all and obviously neither is she, but I had to cut internet and shut down the computer.  But since it was last night and she just told me this morning you think she went far enough to then hack into or whatever it is that they don't?   Should she be put alerts on their ing bank accounts?  What should I do now?  We need to change its IP address?  Help, please?  How do I know if it will be ok?  I will defintely make to computer technology on the weekend, but for now I got just unplugging everything.

    If that's all she did, you have been hacked.  This is a very common scam... usually goes something like this:

    • someone calls and says they are with Microsoft, or work with them, and they detected malware on your PC
    • often they get you to open the windows event viewer and report all alarms and events such as "evidence" of problems.  But... the event viewer is always full of such things, and 99.999% of it is bad but is benign.  It's a great tool for fraudsters in order to deceive the innocent.
    • The next thing they would do would be to ask access remotely to the PC, to install their own malicious software and then start asking for credit card numbers to pay for cleaning and so on...

    You will find this interesting: scam emails and credit scam tricks card | Microsoft Security

    And finally, a few tips.
    (1) if the event viewer is what she did, you needn't go to any computer, technical for cleaning.  You can get a ton of good free advice in this forum, including aid step by step if you need it.
    (2) make sure you PC your MOM has it's windows firewall (or any 3rd party firewall) shot.
    (3) if there are certainly active antivirus running.  See above for the MS Security Essentials forum, which is free and very effective.  You can get it here: Microsoft Malware Protection Center
    (4) If you already have another antivirus installed, then make sure that it is updated and scanner.  Install an antivirus at the same time never in real time over, as this leads to potential performance problems and undermines your protection.  There are a lot of good advice on the last link I posted as well.
    Good luck and easy sleep... you should be OK.
  • guarantee for the Windows software scam

    Hello

    I received a phone call from someone claiming to work for windows. She said I had a lot of things and viruses on my computer and my computer works more slowly usual I foolishly believed her, despite having norton antivirus 360.
    I tried all the other posts and like them they asked me to put a code 6 digit via logmein123.com or something like that and had access to my computer.
    I was watching all the so-called "technician" was and he has downloaded a program advanced spyware, to show me all the problems I had with my computer and then conducted an audit of the cmd which showed that my windows software guarantee was exhausted, and for him to solve these problems, I had to renew the software warranty.
    I found it quite odd, as well as on the audit of the guaranteed cmd was spelled 'guarantee' and she kept insisting on the fact that I renew the law at this time there. Finally she gave me a phone number to call him back on.
    Now, after seeing this site, I think it was a scam. I got my dads cancelled card, but I will keep an eye on my own bank account. My main concern is that potentially can they do with the little information that I give to myself which was my full name, email address and mobile phone number and no matter where or who can I report this incident?  Also could they have downloaded spyware or viruses at the time, they had access? I tried the site police report puts fraud but they do not specifically ask about myself and about what details have been taken.
    I am particularly concerned that they could use my name and hack my email address. One last question, is that I tried to do a system restore to put the computer to a previous period of time, but whenever I tried it said that it did not work. I have to restart the whole windows vista for nine?
    Any help or advice would be much appreciated. Thank you.

    Hello

    I received a phone call from someone claiming to work for windows. She said I had a lot of things and viruses on my computer and my computer works more slowly usual I foolishly believed her, despite having norton antivirus 360.
    I tried all the other posts and like them they asked me to put a code 6 digit via logmein123.com or something like that and had access to my computer.
    I was watching all the so-called "technician" was and he has downloaded a program advanced spyware, to show me all the problems I had with my computer and then conducted an audit of the cmd which showed that my windows software guarantee was exhausted, and for him to solve these problems, I had to renew the software warranty.
    I found it quite odd, as well as on the audit of the guaranteed cmd was spelled 'guarantee' and she kept insisting on the fact that I renew the law at this time there. Finally she gave me a phone number to call him back on.
    Now, after seeing this site, I think it was a scam. I got my dads cancelled card, but I will keep an eye on my own bank account. My main concern is that potentially can they do with the little information that I give to myself which was my full name, email address and mobile phone number and no matter where or who can I report this incident?  Also could they have downloaded spyware or viruses at the time, they had access? I tried the site police report puts fraud but they do not specifically ask about myself and about what details have been taken.
    I am particularly concerned that they could use my name and hack my email address. One last question, is that I tried to do a system restore to put the computer to a previous period of time, but whenever I tried it said that it did not work. I have to restart the whole windows vista for nine?
    Any help or advice would be much appreciated. Thank you.

    If someone calls you to start something like this (technology based or not) – chances are it of a scam. Companies best-known do not make cold calls or pretend to know what is the problem with your system until I talk with you in detail or seen.

    Format your system (factory default restore).  How to do this depends on the system and gave you the methods OEM (computer manufacturer).  You can then restore your data from a backup.

    Change all your passwords (online and offline).  I recommend 15 + characters made up of at least three of these four things: uppercase letters (A, B, c...), lowercase letters (a, b, c...), numbers (1, 2, 3...) and symbols (!, #, $, &...)

    Contact all your financial institutions and warn them that you may have been scammed - ask them to score your accounts to help prevent/monitor out of the ordinary transactions.

    http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  • Potential intruders? Or real?

    I received a call from "Brian Smith" in the care system indicating that he was contracted by Microsoft.  He said I had a virus or another potential problem and my computer would crash in 6 hours.  He tried to get the serial number.  It was very expensive in a call center.  His accent was Indian.

    I asked her phone number (888.446.4123), then to speak to his supervisor.  He would not put his supervisor on the phone.

    Was that a potential hacker?  Microsoft contracts of the healthcare system to call people at 19:00 on Friday?

    Thanks for your help.

    It's a scam.   I'm glad you don't fall for it.

    For more information, see the following:

    http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

    http://ask-Leo.com/i_got_a_call_from_microsoft_and_allowed_them_access_to_my_computer_what_do_i_do_now.html

    https://krebsonsecurity.com/2012/08/tech-support-phone-scams-surge/

    Kind regards...

Maybe you are looking for