Potential scam

I received an unsolicited robocall, in a female voice, offering help with my purchase of Dell 'recent' and called the number. After waiting for several minutes on hold, a man with an Indian accent said he was doing a service call on my computer, bought last year.

After I asked her name - Henry Dell - so I could report it correctly to the United States * general, calmly, he said, insisting he was merely a service call and asked if he could move forward.  I told him that I would write down the steps, he has provided.  He gave me the steps to run MSCONFIG and check to see if there is available a certain 'enable '.  If this isn't the case, I was to call again for additional instructions.

Henry Dell phone number is 844-248-6949.  Any comments you can give would be appreciated...

Hi whritz3,

Thank you for posting and this bring to our attention.

Please read this post hereand follow the instructions to fill out a secure form so that our Fraud Investigation Team can follow upward.  Thank you.

Kind regards
Robert

Tags: Dell Products

Similar Questions

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    Hi drauth,

    Thank you for that bring to our attention.

    Data protection is a top priority for Dell. Unfortunately, technology phone scams have become prevalent in all of our industry.

    We would love for you to take a moment to help us stop cybercriminals by pointing out the details on your interaction. Please fill out this form, because this will allow us to continue the investigation. Please read also this Wiki which includes more useful data.

    Note that Dell would not say it no unsolicited. The only time where we would contact you would via the DellConnect software or the Dell Support Center software. But only after you have agreed to this and only in the software.

    Kind regards
    Robert

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  • Scammed by MSN $ 215.00 $ technicians.

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    Hello

    Don't forget to contact your company to Bank and credit card as the PERP may try to access
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    Reinstalling Windows (or back to return to the State of out-of-the-box) would be good to do.
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    -------------------------------------------

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    http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

    In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
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    The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation
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    Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
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    http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

    Scams and hoaxes
    http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

    Microsoft Support Center consumer
    https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

    Microsoft technical support
    http://support.Microsoft.com/contactus/?ws=support#TAB0

    Microsoft - contact technical support
    http://Windows.Microsoft.com/en-us/Windows/help/contact-support

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

  • Hello my mother was a victim of the eventvwr scam last night.

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    Fortunately because she went out for dinner furthest, she got was going to run and type in eventvwr.  She now has an icon on the computer, what said.  I'm not a computer irritable person at all and obviously neither is she, but I had to cut internet and shut down the computer.  But since it was last night and she just told me this morning you think she went far enough to then hack into or whatever it is that they don't?   Should she be put alerts on their ing bank accounts?  What should I do now?  We need to change its IP address?  Help, please?  How do I know if it will be ok?  I will defintely make to computer technology on the weekend, but for now I got just unplugging everything.

    If that's all she did, you have been hacked.  This is a very common scam... usually goes something like this:

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    You will find this interesting: scam emails and credit scam tricks card | Microsoft Security

    And finally, a few tips.
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    (2) make sure you PC your MOM has it's windows firewall (or any 3rd party firewall) shot.
    (3) if there are certainly active antivirus running.  See above for the MS Security Essentials forum, which is free and very effective.  You can get it here: Microsoft Malware Protection Center
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  • guarantee for the Windows software scam

    Hello

    I received a phone call from someone claiming to work for windows. She said I had a lot of things and viruses on my computer and my computer works more slowly usual I foolishly believed her, despite having norton antivirus 360.
    I tried all the other posts and like them they asked me to put a code 6 digit via logmein123.com or something like that and had access to my computer.
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    I found it quite odd, as well as on the audit of the guaranteed cmd was spelled 'guarantee' and she kept insisting on the fact that I renew the law at this time there. Finally she gave me a phone number to call him back on.
    Now, after seeing this site, I think it was a scam. I got my dads cancelled card, but I will keep an eye on my own bank account. My main concern is that potentially can they do with the little information that I give to myself which was my full name, email address and mobile phone number and no matter where or who can I report this incident?  Also could they have downloaded spyware or viruses at the time, they had access? I tried the site police report puts fraud but they do not specifically ask about myself and about what details have been taken.
    I am particularly concerned that they could use my name and hack my email address. One last question, is that I tried to do a system restore to put the computer to a previous period of time, but whenever I tried it said that it did not work. I have to restart the whole windows vista for nine?
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    Hello

    I received a phone call from someone claiming to work for windows. She said I had a lot of things and viruses on my computer and my computer works more slowly usual I foolishly believed her, despite having norton antivirus 360.
    I tried all the other posts and like them they asked me to put a code 6 digit via logmein123.com or something like that and had access to my computer.
    I was watching all the so-called "technician" was and he has downloaded a program advanced spyware, to show me all the problems I had with my computer and then conducted an audit of the cmd which showed that my windows software guarantee was exhausted, and for him to solve these problems, I had to renew the software warranty.
    I found it quite odd, as well as on the audit of the guaranteed cmd was spelled 'guarantee' and she kept insisting on the fact that I renew the law at this time there. Finally she gave me a phone number to call him back on.
    Now, after seeing this site, I think it was a scam. I got my dads cancelled card, but I will keep an eye on my own bank account. My main concern is that potentially can they do with the little information that I give to myself which was my full name, email address and mobile phone number and no matter where or who can I report this incident?  Also could they have downloaded spyware or viruses at the time, they had access? I tried the site police report puts fraud but they do not specifically ask about myself and about what details have been taken.
    I am particularly concerned that they could use my name and hack my email address. One last question, is that I tried to do a system restore to put the computer to a previous period of time, but whenever I tried it said that it did not work. I have to restart the whole windows vista for nine?
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    If someone calls you to start something like this (technology based or not) – chances are it of a scam. Companies best-known do not make cold calls or pretend to know what is the problem with your system until I talk with you in detail or seen.

    Format your system (factory default restore).  How to do this depends on the system and gave you the methods OEM (computer manufacturer).  You can then restore your data from a backup.

    Change all your passwords (online and offline).  I recommend 15 + characters made up of at least three of these four things: uppercase letters (A, B, c...), lowercase letters (a, b, c...), numbers (1, 2, 3...) and symbols (!, #, $, &...)

    Contact all your financial institutions and warn them that you may have been scammed - ask them to score your accounts to help prevent/monitor out of the ordinary transactions.

    http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  • Connect scam 123

    I just read the previous comments on Logmein123 and have had a similar experience. The contact was a Mark Browne and their phone number was 0208 0999 162. Apparently, I have problems with my computer and quoted me 'EVENTVWR' to see the red and yellow that prove that I have problems. I explained that I didn't notice the problems described, but on we went at breakneck speed logging on to a website and almost downloading some software. Fortunatel it did not work and finally I had the time to say NO!

    So if it is a scam, why is it still happeneing? It's late June now and the previous entries were February!

    If you are concerned about these illegal activities, or if you are a victim of fraud activities, you can call the Police and file a complaint with them

    See, Microsoft has no control over these activities of fraud. Microsoft often works with law enforcement to stop these crimes

    Here are some business website, starting with

    http://www.fraud.org/

    http://www.LookstooGoodtobeTrue.com/complaint.aspx

    http://www.ic3.gov/complaint/default.aspx

    Filing a complaint allows your complaint of information potentially be combined with other information from related discipline, which can lead to initiation or improvement of the investigation.

    ATTENTION: Don't not bad use/abuse these sites. If you do, you will be liable to a penalty. Please read the FAQ before filling out a complaint

    I hope this helps

    If this post can help solve your problem, please click the 'Mark as answer"If you find it useful, mark it as useful by clicking the 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

  • Potential intruders? Or real?

    I received a call from "Brian Smith" in the care system indicating that he was contracted by Microsoft.  He said I had a virus or another potential problem and my computer would crash in 6 hours.  He tried to get the serial number.  It was very expensive in a call center.  His accent was Indian.

    I asked her phone number (888.446.4123), then to speak to his supervisor.  He would not put his supervisor on the phone.

    Was that a potential hacker?  Microsoft contracts of the healthcare system to call people at 19:00 on Friday?

    Thanks for your help.

    It's a scam.   I'm glad you don't fall for it.

    For more information, see the following:

    http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

    http://ask-Leo.com/i_got_a_call_from_microsoft_and_allowed_them_access_to_my_computer_what_do_i_do_now.html

    https://krebsonsecurity.com/2012/08/tech-support-phone-scams-surge/

    Kind regards...

  • Scam or Dell?

    I got a call this morning a Dell technician assumed that my email has been send spam. I was skeptical because I've seen no unusual activity on my email account, my computer was working well and he wanted to take control remotely to solve the problem (refuse simply to guide me through). This is the point where I hung up because I wasn't going to give remote access to my computer to a potential scammer. It seems to me that If my email has been send spam, it would be a problem with my E-mail security rather than my computer itself. My main question is if it was perhaps a legitimate call. I doubt that it was because I received calls from the scam in the past "Employees of Dell", but thought that I post here to see.

    Hello
    There are related discussions here now:
    http://en.community.Dell.com/support-forums/virus-spyware/f/3522/t/19660527
    http://en.community.Dell.com/support-forums/virus-spyware/f/3522/t/19661177
    http://en.community.Dell.com/support-forums/virus-spyware/f/3522/t/19618345
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    This topic should probably be moved to related security forum.

  • Microsoft call and inform you that there may be potential illegal users on your system?

    Strange call

    Windows there people who call you home to let you know the potential illegal users of your computer?

    N ° Microsoft will not call you (they have no phone number) or allow a 3rd party to do so on their behalf.

    It is a scam knitted outside the jurisdiction of the country that calls are made and cannot be stopped by Microsoft.

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