Hard disk 1 failure ID: 9FPU1H-5HJ7OU-XD003A-60EE03

What does default ID: 9FPU1H-5HJ7OU-XD003A-60EE03 average?

Hello

Sorry, it just means your machine is dying or already failed HARD drive. It is still under warranry? If so, please call HP technical support: 800-474-6836. If you do not live in the United States / Canada region please click the link below to get help from your region number.

http://www.HP.com/cgi-bin/hpsupport/index.pl

Otherwise, you will need to buy a new HARD drive to replace.

Kind regards.

Tags: Notebooks

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    Let me welcome you on the HP forums!

    Sorry to be the bearer of bad news, but this error message means that your hard drive has failed.

    He will be replaced.

    Once you have the replacement drive, you will need to use something known as HP recovery media to restore your PC to the operating state. It is a set of DVD and a CD or a USB key, which will erase the hard drive (removing all data, applications and settings, reinstall the original OS, drivers and utilities for HP. In some cases, you will be able to order a USB instead of discs. You must order at HP; they cannot be downloaded.

    You can look online for recovery from the paged media related: http://support.hp.com/us-en/drivers

    Once there, enter your product name or number. On your software page and download the drivers, select your operating system and version. Click on "Update". If the HP recovery support is available for your computer, down near the bottom of the page, you will see an entry for the command Recovery Media-CD/DVD/USB. Click on the symbol '+' to expand this entry and click on order to press for more details.

    Or, if you prefer, you can do the same by contacting HP Customer Service:

    If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

    If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

    NOTE: once you get through, stay on the line until you are finally able to talk to someone ' one - it can take a while!

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    Example HERE

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