Help blackBerry Smartphones! I'm locked!

Similar Questions

• My phone blackBerry Smartphones has a lock of business or something?

  I bought a Blackberry 8830 we HAVE on ebay and they can't push the books of service to me because of some lock on the phone that a company put on? Is there a way THAT RIM can help me with this so I can use the Internet and e-mail and other applications on my phone?

  Ouch... the pain of buying used. Here is a KB with some information for you:

  KB05099 Steps to take before selling it, or after buying a used BlackBerry smartphone

  Unfortunately, in your case, is that part of it... you need to remove the it policy which is latent on the device. Here are some procedures that may (or may not) work:

  http://supportforums.BlackBerry.com/Rim/Board/message?message.UID=269661#U269661

  http://www.BlackBerryFAQ.com/index.php/How_do_I_remove_the_IT_Policy_on_my_BlackBerry%3F

  In all cases - wait that your BB will liquidate as fees and clean. This means that if you ever put anything on it, it will be lost.

  Good luck and let us know how it goes.

• Help blackBerry Smartphones! Issue of Curve 8520

  Hi all

  Please help me - I've updated my curve today but my PC is dead to half way through. Now when I turn on my phone it just comes up with a list (files, pictures, contacts, etc.) and the statesBlackberry platform 5.2.0.67. I try and close, click on them, but it just says error. How do I fix my phone back to normal?

  Help, please

  Hello and welcome to the community!

  (Credit JSanders)

  There are two methods for recovering for you to try:

  Method 1:

  • Open the Blackberry Desktop Software and connect your device to your PC with the USB OEM cable and without inserting the battery.
  • You will get three options: try again, update or cancel; Click Refresh.
  • Once, it is at the stage of initialization of 'pocket', insert the battery.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second method:

  • Start your BlackBerry in safe mode. KB17877 How to start a smartphone BlackBerry in Mode safe
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

  Good luck and let us know!

• Pls Help blackBerry smartphones! 9900 pings and bbm normal message do not produce Z10 and Q10.

  I need some serious help here as soon as possible, I can't reach all my friends with Q10 and Z10 by bbm normal message on my 9900... It will always bring X nothing I try to send them a message bbm nomal and Pings. I will receive their own message, but my own come deliver it to them, I will also see their updates of the pm and the will to see mine too.  Pls help me.

  Hello tooblackish

  Welcome to the Forums of the BlackBerry Support

  Sorry for the trouble, but I noticed this same problem with few other users, who could not send pings to any BlackBerry 10 there BlackBerry 7 devices.

  To solve your problem, I suggest to re-install BlackBerry Messenger!  To do this on your homescreen go to Options > device > application > locate and remove BlackBerry Messenger from there. After deleting to do a battery pull reboot as this device powered on remove the battery wait a min. then reinsert back.

  KB10040  : How to display or remove installed application on a blackberry smartphone   

   

  Finally, after the reboot, use your BlackBerry browser and go to www.blackberry.com/bbmdownload and download the latest available for your phone model. If device reboot prompt do then sign in with your ID BlackBerry even.

  Try it and tell us how it goes.

  _______________________________________________

  Please note:

  If you encounter BBM7 or higher then your BBM Contacts are integrated into your BlackBerry ID after installation when you log in with your BlackBerry ID Contacts is restored back, but if you experience any previous Kathy then first make a backup local, you can save on your press card, see this KB for additional assistance

  KB20554 How to back up and restore the BlackBerry Messenger contacts list 

• HELP blackBerry Smartphones... transfer contacts

  Blackberry style 9670 phone. has just been cut. no power nothing. I got a replacement phone. How to transfer my contacts because the phone is dead. Incidentally, I have blackbery protect on the dead phone. How to recover information. phone is dead... Please HELP

  Hello and welcome to the community!

  If the old BB is really dead, then it is not available as a source for restoring your data to your new device. Instead, you must use another source, one that you created before the old BB died.

  If you made a backup of office, you can use the backup as a restore source file:

  • KB10339 How to use BlackBerry Desktop Software to restore data from a BlackBerry smartphone from a backup file

  If you were synchronizing with a Desktop Organizer (for example, Outlook), then you can use that as source for restore reconfiguring the RIM Desktop software now work with your new BB:

  • KB03315 How set up the synchronisation of data using BlackBerry Desktop Software organizer

  As you use BB Protect, is also an available food source:

  • KB25063 How to use BlackBerry Protect to restore data on a BlackBerry smartphone

  You must be sure to connect to, on the new BB, the same BB ID that you used on the old BB. If you have already created a new ID BB on this new BB, then you go to your old ID BB:

  • KB26694 How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet

  This will allow even you to migrate other things that were on your old BB - for example, documents of purchase/download AppWorld.

  Good luck!

• HELP blackBerry Smartphones: Crash when Terminal upgrade... My BB8820 dead?...

  Hello

  The BB Desktop manager crashed during the upgrade of my BB 8820 terminal (Internet Explorer script error messages)... Now my BB is like stop and blinks RED...

  What can I do to restart?... He finally died?

  Help, please...

  Thank you...

  JL_cmder to wipe your device OS. Click this link for more details.

  Check the steps below to update OS by installing device OS in the PC-

  Step #1:

  Before you begin, make sure that BlackBerry Desktop Software is installed on the computer.

  Step #2:

  Make sure that you have installed the software for device updated on your computer. Visit this link to get the software for device update the carrier OS download site.

  Step #3:

  Users can perform a full or selective data backup using the backup and restore tool in BlackBerry Desktop Manager using the following steps:

  1. connect the BlackBerry device to the computer that is running BlackBerry Desktop Manager

  2. open the BlackBerry Desktop Manager

  3. double-click on Backup & Restore

  4. Select backup to perform a full backup or select Advanced to make a backup of specific databases

  5. choose a location to save the backup file, and then click Save

  Step #4:

   

  To perform a clean installation of the BlackBerry Device Software, do the following:

  1. connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager

  2. double-click on the icon of The Application Loader

  3. click on next to start the installation

  4 type your BlackBerry smartphone password, if prompted, and then click OK

  5. click on the check boxes corresponding to the names of the applications you want to load, and then click Next

  6. click on Advancedand then click the check box next to erase all applications already installed.

  7. click Next.

  8. click on the check box next to of not automatically backup the application during the process of loading data

  9. clear the check box next to the backup and restore applications installed wireless

  10. click on Next -> Finish

  11. once the process is complete, the load succeeded message

  12. click close to return to BlackBerry Desktop Manager.

• Help blackBerry Smartphones! I need to remove the BB Messenger... dang I had never installed it!

  Hi, I searched everywhere a way to get that off my phone, have a lot of things out there is not that much room, she becomes a little slow when it is full, so, if I could get that app 2.5 MB my phone is turned OFF, it would help a lot. Don't know why I installed it so I don't have any friends who use the dang thing! Help, please!

  Thank you very much!

  I feel like a * beep *, am usually the person that people are going to help with phones, computers, and I can't get off this stupid thing my phone now!

  Cricket33

  KB10376 Remove applications from the BlackBerry smartphone

• Help blackBerry Smartphones... 8530... language... Here you are... Add... Read and write Chinese English to the Japan

  Helooo I want download link and... A solution language how to add input more...

  Read and write in Chinese English language at the Japan in my blackberry curve 8530... OS 5.0.0. Bundle... 1675...

  Thank  You......................................

  Hello and welcome to the community!

  Please start by these KBs:

  • KB05305 Location of support for BlackBerry smartphones
  • KB17208 How to install and configure the language pack of East Asia on a BlackBerry smartphone

  If you get stuck somewhere, please be very explicit (the exact KB, the exact step, etc.) when you come back to ask for more.

  Good luck!

• Help blackBerry smartphones, I've lost all my contacts!

  OK, so I just installed new software on my Storm 9500 (Version 5.0.0.451) and now I've lost all my contacts.

  As far as I know they have been stored in the Blackberry Desktop Software, how do I now restore them?

  Hello!

  KB10339 How to restore data from a backup file to a BlackBerry smartphone

  If you don't know where is the backup file, search your entire hard drive for a file with an extension of the RPI (*.ipd). Inspect the results - mainly date/time of the file. Select the candidate most likely and use it as a source in the above procedure.

  Good luck!

• Help blackBerry Smartphones, after resetting my phone (due 10 password attempts failed), it will lock in T or stay unlocked to the network all the?

  I forgot my password blackberry and only have one attempt left.  I read somewhere that if you enter the password more than 10 ten times then you can reuse the phone but it erases everything (which is fine by me) howevever my question is this, I unlocked my phone to all networks yesterday, my phone will lock t mobile again once it resets itself or it will remain unlocked to all networks.

  Thanks in advance, im a new user of the blackberry so that you can understand my confusion.

  Hi kashipower

  Welcome to the BlackBerry Support Community Forums

  When we enter the wrong password longer then 10 (by default) it will wipe this device by removing all the data within the camera, if you previously had your device Unocked then no it won't lock your device to the carrier after a reset.

  He will wipe away just the content within the unit.

  Prince

  ________________________________________________________________________

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

• Help blackBerry Smartphones! My new curve locked up!

  My new Blackberry Curve completely locked up!  It displays a gray screen with a hourglass and every few minutes showing the home screen with a progress bar that says "security audit software" then goes black, as is turn OFF... then come back to the hourglass.  I tried to turn it off with no luck.  I removed the battery, but it is up to the hourglass when I reinsert.  Is there another way to reset it?  I've had less than a week!  Thank you!

  Hello

  Personally, I would get a new phone. While this could be remedied by reloading the operating system, it could also be a sign of a serious defect that may affect your phone permanently. In my opinion, I wouldn't pay for a device that has to be repaired

  or isn't just straight out of the box.

  Please tell me your thoughts,

• Help blackBerry smartphones, that I need to reload my OS

  I have a blackberry on my PC desktop software and when I check the updates, there was none, but it has not been updated, I was going to because I tried to reload my OS, after having checked the update a message popup and there was no update avalieble, but "dialog to view other avalieble in the lower left corner is not" I did the same thing on storm «» the dialog"but it does not appear on my OS6 boundle 695 touch9800, please help me I really need to reload my OS

  Hello!

  As a community of volunteers supported users, there is no commitment for when / if any position will respond to the. We try, but we too are human beings human and also have a life to live. In addition, many of us who spend a lot of time here are in the USA... and the last weekend (Thursday, by starting earlier for some) was a period of holidays in the USA, many volunteers making busy with their life and unable to post here. Therefore, the delay in responding to your message is, while not unexpected, that unhappy. Of course, this solution was posted maybe of thousands of times already... some research site should certainly have revealed to you earlier, rather than waiting for a response, perhaps?

  Anyway... regarding your query - at the top of each device forum, there should be some 'sticky' threads dealing with the level of the OS available for many models. If they understand your model, please use those as a reference as you go along. Otherwise, you will have to dig through the download portal official for packages of OS for your model:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  You can ignore the Desktop software for it and from a PC, you can install any compatible OS package (for example, for your BB model exact number) of a BB via this procedure:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

  Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC. If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Don't forget that you remove, since your PC, any other BB OS devices as packages with more than one installed on the PC can cause conflicts with this procedure.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try this procedure might limit the specific causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry smartphones, the phone lock to make a call

  So far, my experience with the Blackberry Storm has wishing me fervently I didn't buy the phone or even looked at it. Why? simple. whenever I'm on a call and and so unhappy as to touch my face out of the phone, TI puuts the pople, I'm on the call to we hold, mutes them cutting me, etc etc etc. Th phone is more this kind of incident to be broken into pieces in a fit of fury rigtheous. Someone must have thought that a screen lock would be an idea of common sense to stop this problem, but I do not see anything telling me how and Blackberry responses! installation was as much a drink of water to chocolate. Someone can please and if there is no existing method to do someone on the EDGE please apply a little common sense and put it in a software update?

  Thanks to all those who ae enough kind of pity and help in advance!

  Are you annoyed by the touchscreen BlackBerry Storm (tm) remains active during a call? Frustrated with accidental screen presses activating programs while you talk?
  CellAvant has the answer... TalkLock. This free utility snaps automatically a few seconds after a call is connected and intercept the actions of touchscreen. This prevents presses to launch programs or functions call screen while you talk.
  When the call ends for any reason, TalkLock releases control of the screen until your next call. You can also disable the lock and back to your normal phone at any time behavior by sliding your finger across the screen from left to right.
  Features include:

  • Runs automatically after installation and each restart
  • Automatically after that phone calls are connected
  • Automatically hides when phone calls are completed
  • Manual unlocking with function "slide to unlock".
  • Menu item to re - engage the lock after unlock
  • Customizable background image (uses /store/home/user/TalkLock-Background.png if it exists)

  I had to post the article for this utility!  Its free, can't beat THAT...

  Visit http://www.cellavant.com/TalkLock/Default.aspx to download...

  Hope this helps you and take a deep breath... RIM will take measures for continuew to improve your user experience!

• Help blackBerry Smartphones! device password does not.

  I went into options and turned off my device password. Afterword, I turned off my phone, took out the battery and restart the phone. When the phone restarts, he said still device is locked. I select unlock and it says: 'Enter 'blackberry' to continue.' so I type blackberry and it takes me to the next screen, which is the usual password screen. I tried the password that I disabled it and the att password set in place. neither work. I'm on my last attempt or all will be earsed. I have no idea what is the password and I need my files. can someone help me please?

  There is simply nothing that can be done other than for you to enter the password. It would be that YOU assign to lock the device, not an ATT password.

  There's no other choice. Password for BlackBerry security is impenetrable and there is no way around it.

  I hope that you have a recent backup of your device.

• HELP blackBerry Smartphones: 9000 "BOLD" update has been stalled for hrs now... updated Bundle 5.0 1728

  Here is my deal... I have a Bold 9000 and I decided to update today, and I'm sorry.  I had to update my computer program which I think I did.  But now it is in the case of "Update device software" and it seems to be stuck.  When I started it it said I would not be able to remove my phone or I would lock it upwards or something.  It has been 4 hours now and he said that it would be 1 or more.  He crossed the Back Up and installation steps, but it was stuck for several hours on the not reboot.  The green line has left about 1 inch and light seems to be always moving through it as if she does something.

  Now, here's the best... It seems that window open on my phone a few hours Registry Permission back.something Abu e-Mobile today trying to access telephone records now the problem is that I can't move the cursor on refuse it (what I choose) or allow options, technically, he's stuck.  I'm sure that it is holding up, but don't know what to do.  Please help as soon as possible.  Thank you

  mybbprobs wrote:

  Any suggestions?  Thank you.

  See the link below to download it and follow these simple instructions.

  First find your operator and the system operating file that you want to use.
  http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  1. download the OS files to the PC then install on the PC by running (double click) the downloaded file.
  2. go in c:\program files Research in motion\apploader and delete the file named "vendor.xml."
  3. plug in the BB and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file.