HELP Please - I paid for a subscription, but it is still showing as a free trial?

Similar Questions

• Help? I paid for a subscription for 1 year at CC and downloaded fine on my iMac desktop, but no InDesign download not on my MacBook. I installed the app manager and when I click on download, it's right there saying 'Download InDesign now.'

  Help? I paid for a subscription for 1 year at CC and downloaded fine on my iMac desktop, but no InDesign download not on my MacBook. I installed the app manager and when I click on download, it's right there saying 'Download InDesign now.'

  Hello

  Please see - download and install Adobe Creative Cloud applications

  You can browse Download Adobe Creative Cloud apps | CC free trial Adobe to download the creative cloud desktop application.

  After you download the creative cloud desktop application, you can download InDesign CC through it.

  Kind regards

  Sandrine

• paid for the subscription, but Muse CC does not work, he asks me the serial number

  paid for the subscription, but Muse CC does not work, he asks me the serial number, any help?

  Hello

  Depending on your operating system, please try the following steps

  Windows

  • Click on the start"" menu. Select "All programs" and then "accessories."
  • Right click on "Notepad" and select "run as Administrator"
  • Click "Continue" on the "Windows needs your permission" dialog box
  • When Notepad opens, click file, and then select open
  • In the file name field, type the following text:
  • C:\Windows\System32\Drivers\etc\hosts
  • If all of the entries in the host file include keywords such as "adobe", remove these entries. These are used for the purchase of licenses Adobe.
  • From the menu, select 'file', 'save' after changing
  • Restart the Muse

  Macintosh

  • Click the "Finder". Select the folder "Applications".
  • Open the "Utilities" folder and select "Terminal".
  • Type the following command:
  • sudo nano/etc/hosts
  • Enter the password associated with the user of the OS when prompted
  • If all of the entries in the host file include keywords such as "adobe", remove these entries. These are used for the purchase of licenses Adobe.
  • Press CTRL + o to save the file
  • Press Ctrl + x to close the file
  • Restart the Muse

  Let me know the result

• I paid for a pic but watermark adobe still appears on the image. How can I remove it

  I paid for a pic but watermark adobe still appears on the image. How can I remove it

  Hello

  Please see the thread below for help:

  Watermark removal

• I paid for the product, but it is still a demo! And I've paid twice!

  I paid for the product, but it is still a demo! And I've paid twice!

  [moderate]

  Troubleshooting FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

• Hello! I paid for the subscription, but when I tried to install Photoshop Creative Cloud, it does not recognize my subscription.

  A few days ago, my Photoshop trial ended. So, I paid for annual subscription which includes Photoshop and Lightroom.

  The payment is completed, as shown in the email Adobe sent me. (I used the same email I used to log cloud creative).

  I open the Photoshop application again and clicked the licenced software. But he says that he has a subscription.

  What should I do?

  Thank you. We hope to get answers quickly. I need it quickly

  Ellisya

  < < personal information deleted by MOD > >

  Hello

  Please see Troubleshooting FAQ: what should I do if I have a subscription, but my application acts as if I had a trial?

  Hope that helps!

  Kind regards

  Sheena

• I've already paid for the subscription, but now want to create pdf files

  I paid for one month subscription Adobe to create pdf files.

  But every time I have to try and create a pdf file, the screen will return to the payment page.

  My subscription has been recognized? How should I proceed?

  Hi hamishwm,

  Have you received your verification email and click the link in that email to verify your account? If you have not received this e-mail in your main Inbox, check your Junk folder please.

  If you have checked and still get the Subscribe page, it is likely that you just didn't connect to the service again. Go to http://cloud.acrobat.com and sign in with your Adobe ID and password. Once you have logged in, you should be able to convert files!

  Please let us know how it goes.

  Best,

  Sara

• Paid for Adobe CC, but it's still a trail version

  I have a year of subscription, but still my creative cloud / software adobe seems to think I'm in my trail period.

  I cleaned and reinstalled, but without success.

  Screens of the trial should not appear at the signing with one identifier associated with a subscription Adobe paying. So I think that my account is not working properly.

  Can someone help me?

  Hi David,

  I checked your account and your Adobe CC subscription is active.

  Please see the below help document to correct the error of the trial:

  Creative Cloud applications unexpectedly back in the test mode. CS6, CCM

  Kind regards

  Sheena

• I pay for my membership, but it says that I have a free trial...

  Hi, I have to pay $ 30 a month to have creative cloud to Adobe, but when I log in, it says: I can't cancel anything because I have a free trial, which is not true because the payments were made on my credit card... and I can't reach any number, please help

  Hello

  Please refer stop creative Cloud 2015 to return to the mode of trial

  See also problem with CC Photoshop licenses to rename the hosts file if necessary

  It could be useful!

  Kind regards

  Shelly

• I've already paid for the subscription, but still cannot use anything

  I have already purchased a monthly subscription for first CC 2015, but I still can't use, each time when I opened first, I'll be warning: can not find any subscription FRO this Adobe ID, you can buy a new subscription...

  I have received emails confirming that I paid, and my email address has been confirmed as well, so why this error occurs again? Please tell me how to solve the problem, thank you!

  Hello

  Please check the help below document:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Kind regards

  Sheena

• I paid for 2 subscriptions but only wanted a

  I was charged for downloads of doubles.  I wanted only the pc version of elements of adobe photo and first student.  How my credit card can be credited?

  Mary

  I'm sorry that you have some difficulties. Generally if you are connected to your adobe id, you can see the option to chat or by phone as needed.

  Please, try this link and let me know if you succeed: I still need help.

  Kind regards

  Guinot

• Help! I paid for the subscription, went to convert into word and its does not!

  I checked the subscription,

  PDF closed and reloaded, and always his request for registration

  Hi cushwins,

  You still can not connect to your subscription? Please clear the cache of the browser and then directly connect to https://cloud.acrobat.com using your Adobe ID and password.

  Please let us know how it goes.

  Best,

  Sara

• I paid for a subscription of one month to muse from adobe, but I can't access it!

  I paid for a subscription of one month to muse from adobe, but I can't access it!

  Hi Nada,

  Your order is being processed, and the subscription will be activated within 24 hours.

  In case you want to check the status of your order, please contact support to contact customer service

  Kind regards

  Akshay

• so I paid for a subscription to the photo shop, but then he says that he will not support my computer? now what?

  so I paid for a subscription to the photo shop, but then he says that he will not support my computer? now what?

  Check https://helpx.adobe.com/photoshop/system-requirements.html

• Paid for the subscription and is written in LK - trial version

  Paid for the subscription and is written in LK - trial version

  Number: 14.03.2016

  [personal information... [Mod - https://forums.adobe.com/docs/DOC-3731]

  [This is an open forum, not the Adobe support, please do not post personal information]

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "