Hi I have a HP Photosmart Premium C309 while a printer usually pick up paper

My all in one printer reviewed the loading of the paper in the main tray. I can't see any paper stuck anywhere. I'm puzzled... any advice would be appreciated.

The steps in this troubleshooting page can help.

Tags: HP Printers

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    Hello

    Please visit the following Web site for the following steps for troubleshooting the problem.

    http://h10025.www1.HP.com/ewfrf/wc/documentSubCategory?tmp_task=solveCategory&cc=us&DLC=en&lang=en&LC=en&product=3737195

    If these steps do not resolve the problem, ask your question on the forums of HP Support.

    Printers and all-in-one - HP Support Forum's:
    http://h30434.www3.HP.com/PSG/?category.ID=inkjet&lang=en&cc=us

    Tell us what you find.

    Concerning

  • I have a HP Photosmart premium fax C309A series printer using windows XP

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    Hi eyebill66,

    If the printer is currently inadmissible, remove the power cable at the back of the printer and the wall outlet. Wait 30 seconds and then reconnect to the printer and the wall.

    Please let me know if the printer started working again, or if it goes back to the non-responsive State.

    Thank you!

  • Windows XP Home Edition needs driver for HP Photosmart Premium C309 of Web n - s printer.

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    Thank you!

    Carl

    Hello

    Please download and install the package on your Windows XP-based computer:

    http://ftp.HP.com/pub/softlib/software11/COL29708/MP-73722-3/PS_AIO_06_C309n-s_USW_Full_Win_enu_140_175.exe

    Kind regards.

  • 'ink system failure' error with code oxc19e0023 on a HP Photosmart Premium all-in-One Printer - C309

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    Have you tried the steps outlined in this article:
    http://support.HP.com/us-en/document/c03081973

    If not try the steps and tell us if it helps.

    Good luck!

  • HP Photosmart C309 all-in-One: erase all memory of all-in-one Photosmart Premium C309

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    So basically, is it safe to launch it won't be anything stored on it.

    If my post is solved your problem and click the accepted as button solution under him.

    In order to thank a Tech for a post click the thumbs up button under the post.

    You can even click on the two keys...

  • Photosmart Premium C309-g: the drivers and the printer software will not be installed.

    My network all-in-one Photosmart Premium C309-g worked very well on my desk until recently, when suddenly the HP software could still see and connect to the printer, but Windows 10 could not. I tried to remove the printer and uninstall all associated software, then tried to reinstall the software. Unfortunately, the installation will not get to the point where it starts and then suddenly disappears with no trace of her still running in the background. I can deviate from the default installation and bring to the top of the page to select the components that I want to install, but when I do the button 'ok' on this page does not work. No matter how many times I click on it, the page remains open and the installation will not so fast. If I click Cancel on this page, it disappears and the installation back to the previous page, where I can choose to continue and happen almost immediately out of sight again. This happens whenever I try to install selected software and drivers. I deleted the printer from the devices page in the Panel, I made sure to this it is not is more listed in the Manager of peripheral devices (printers and imaging devices), I removed the Windows 10 print queue and I deleted all the data of the folder under the Program Files (x 86) HP folder on my hard drive. I also disabled Windows Defender and run the installer as administrator, yet none of these steps help the process at all. I have never, in my 20 + years using nothing other than printers HP, encountered a problem like this. I'm used to receive error messages during the installation of software to fail, but I have never had a process simply disappear from the computer without leaving any trace of never having run. I hope that someone out there has an idea, that I have not thought yet, transferring files to my tablet to print from becomes a pain in the rear.

    A man who took the freedom of another man is a prisoner of hatred, he is locked behind bars of prejudices and narrow-mindedness. I am not truly free if I take freedom away from someone else, as surely as I am not free when my freedom is taken from me. The oppressed and the oppressor similar are stripped of their humanity.
    ~ Nelson Mandela

    Welcome to the HP Forums @GarfieldFan1969,

    I understand the printing software will not fully installed for your Photosmart C309 on your system Windows 10, and I wanted to answer with my suggestions for trying to help! Here are my suggestions for you to try. When you are finished, please let me know the results and problems or errors that you may encounter!

    First step: clean boot, restart the PC and try the install again.

    1. start by typing "msconfig" in the search box of Cortana, and then click MSConfig (run command)
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    2. now, choose Selective startup

    3. Remove the check of the Load Startup items

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    5. check "hide all Microsoft Services" and then click on disable all

    6. click apply , then OK

    7 restart the PC and temporarily disable firewalls or antivirus programs

    8 run the Installation Wizard for Windows HP printer to install the printer

    9 turn on the firewall and start services

    Second step: you unregister and re-register the Windows Installer Service:

    1. hold down the Windows key + R to fill the box "Run" and type cmd.exe, and then click OK.
    2. at the command prompt, type msiexec /Unregister , and then press ENTER.
    3. at the command prompt, type msiexec/regserver, and then press ENTER.
    4. at the command prompt, type exit and press ENTER to close the command prompt.
    5. run the Wizard for Windows HP printer installation

    Step 3: run System File Checker Scan (up to 3 times) to repair the corrupted system files:
    1. go to start
    2. type CMD
    3 right-click and run as administrator
    4. to check and repair the OS type sfc/scannow (note the space between sfc and ' / ')

    You may need to run this upward to 3 times to solve all the problems

    When finished, it will say one of three things
    Windows did not find any breach of integrity (a good thing)
    Windows resource protection found corrupt files and repair the (good)
    Windows resource protection found corrupt files but was unable to fix some (or all) of them (not a good thing)

    Try to reinstall the printer.

    Step 4: activate the built-in Windows administrator account

    source

    1. first of all, you'll need to open an administrator mode command prompt by right-clicking and choosing "run as Administrator" (or use the shortcut Ctrl + Shift + Enter in the search box).

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    2. If you are in Windows 8.x or 10 you can click on the Start button and choose to open a command prompt in this way.

    3. now type the following command:

    NET user administrator / Active: Yes

    4. you should see a message that the command completed successfully. Log out, and you will now see the administrator as a choice account.

    (Note that this screenshot is for Vista, but it works on Windows 7 and Windows 8 and Windows 10)

    You will notice that there is no password for this account, so if you want to leave it enabled, you must change the password.

    Try to reinstall the printer.

    Testify of my answer by hitting the thumbs to the top slot

    Click on the button "Accept as Solution" if I helped you reach a solution.

  • Photosmart Premium C309: Faulty Error Message prevents printing.

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    Hi @RLE41,

    Welcome to the community of HP,

    I understand your Photosmart Premium C309 gives you an error "on paper" and the printer does not pick up paper.

    Looks like you have exhausted all troubleshooting solutions available for this issue. All I can recommend is to contact HP telephone support to see about a replacement or upgrade.

    Contact HP:

    Step 1. Open the link: www.hp.com/contacthp/
    Step 2. Enter the product number or select Auto detection
    Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
    Step 4. Scroll down and click on: contact HP options - click Get phone number
    File number and phone number appear

    Good luck with your printer.

    If this help will testify of my answer by hitting the thumbs to the top slot

    Click on the button "Accept as Solution" if I helped you reach a solution.

  • Print via Wi - Fi on Photosmart Premium C309 connection problem on an iMac and MacBook Pro

    Hi all

    I just bought and installed a Photosmart Premium C309.

    I am running the latest Mac OS 10.6.5 on two computers: an IMac and a MacBook Pro.

    The printer software installation went well and I was able to print via USB cable.

    Then I connected the printer to my wireless network (Modem-Router: Fritz!) Box Fon WLAN), again without problems.

    I printed out a page of the control panel the printer network Test and got "no problems found. Congratulations on the successful your printer wireless installation.

    But when I tried to print via the wireless network, I continued to get "printer offline".

    I have disabled the firewall on the computer but no joy.

    Now, I'm unable to print via the USB port that the printer is "offline".

    Help!

    Thank you

    Problem solved! It has to do with Hello.

    When you set up the printer with the HP installation wizard must install the Hello printer drivers when you are prompted to choose the drivers. Simple.

    Thank you.

  • I replaced all 3 colors on Photosmart Premium C309 series, now she says remove pinhead, help

    I replaced all 3 colors on Photosmart Premium C309 series, now she says remove the head of a PIN, lift the black latch? where is it?

    If the print head can be removed, it is a replaceable part. Look at the print heads where the contacts are found; There should be an end date of guarantee that there are listed. If this date is not passed back into HP Total Care and they can solve the problems it more, as they can help with the purchase of a replacement printhead. The number for U.S. and Canada customers is 800-474-6836.

  • HP Photosmart Premium C309 wireless, can't print emails, but all the rest print on HP laptop

    I can print anything on my HP laptop, but I can't print emails from my wireless HP Photosmart Premium C309. What could be the cause?

    OK, the printer is connected to your router fine, so the problem is probably in your PC.

    I recommend you to uninstall the HP software (with uninstalling HP), reboot, then download the latest version of the software for your printer from the "Support & drivers" link at the top of this page.

  • Photosmart Premium C309-g software thinks printer is already installed

    Since I installed Windows 8.1 scan my Photosmart Premium C309 printer would not work.  I deleted the printer and associated software.  When I try to reinstall the printer (from the original disk or downloaded files), the last installation screen.  The software considers that the printer is already installed.

    Hello @RGHolt ,

    Welcome to the Forums!

    I understand that you are having problems with the installation of your printer from the upgrade to Windows 8.1. Here's what I suggest:

    HP Officejet software and driver removal utility    (Run level 3 Uninstall to remove all the files)

    Reinstall the printer using the printer HP install wizard for Windows

    Let me know how it goes, hope it helps!

    Kind regards

  • Can not get queue on Photosmart Premium c309

    I just installed a Photosmart Premium c309 printer, I connected through the USB line to a HP Pavilion which has Windows 7.  I just can't get anything to print.  Each document is in the queue and does not print.  The scanner function works fine, the copier on the printer function works very well.  I deleted and reinstalled the driver several times – both on the disc that came with the printer and a driver downloaded from the HP website.

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  • HP Photosmart Premium all-in-One Printer - C309g dose it supports eprinting

    dose

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    Hello

    Great question, I have attached a link below that shows what printers support missions/ePrint AirPrint.  There is another option for the HP Photosmart Premium so depending on your model, which houses the ePrint and Biz.  There is more information on this subject on the ePrint link below.

    Good luck!

    http://h10025.www1.HP.com/ewfrf/WC/searchresults?tmp_product=HP+Photosmart+Premium+All-in-One+Printer+-+C309g & Product = 3793676 & tmp_qt = ePrint & CC = US & DLC = in & LC = in & Submit=.

  • Photosmart Premium c310 will not print from the photo tray. Market power does not work.

    HP Photosmart Premium c310 refuses to print from the photo tray.  I use an iMac.  I shot tray in and out, nothing.  I stoked market, nothing.  Whenever I try to print a photo, it pulls the main tray.  He doesn't even try to pull the photo tray.  And I select in the settings of Photo paper in the photo tray.  Oh, and I have never tried to print before photos.  This is my first time and it won't work.  Printing regular documents from the main tray works fine.   Can someone please help?

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