HP 9470 m Wifi and keyboard stop working

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• USB mouse and keyboard stop working after I have install Windows Update KB2913431

  After installation automatic Windows Update KB2913431 (Win 7 Enterprise), the computer seems to work very well, but my mouse and keyboard stop working.  The option of automatic repair after that start with F8 does not work.  He said that the error is "unspecified".

  The fool is that it has created a constellation of intermittent problems when I try other options to get these devices to function after the update.  The questions I will of unpowered USB ports, grateful Windows and install the drivers for USB devices, but then do not recognize their (and are not), random BSOD, restore points invalid system, random boot failure, which causes discs to randomly stop working properly, closed randomly , à... I think you get the idea.

  I think it must be a driver problem.  I passed through the Device Manager and uninstall all hidden devices.  I have updated the drivers for everything that has an update available.  I tried to disable all, but Microsoft services at startup and in the list of "services".  I've always been unsuccessful; However, when I can get it to successfully restore to a point before the update (none of the automatic restore points work correctly) it seems ok.  It will sometimes seem to work after I applied the update, but then go haywire shortly after.  I am convinced that it is not a hardware problem, given that the prior update restores (when they actually cross without failure) work very well.

  I went through countless articles in the knowledge base and tried all the suggestions I've seen, other than registry cleaners because I had a bad experience with this earlier.  I tried so many things that I lost count and the memory of some of them.

  I reached point is never install the update (an option that I prefer not to use) or creating a clean Windows install on another drive (an option that I prefer not to use, but I'm a little more friendly to).  I already started to back up files to prepare a clean install, but I reach out one last time before I pull the trigger.

  Thanks in advance for your suggestions you have!

  Edit: I thought I could include other system information.

  Motherboard: Gigabyte P67A-UMD
  -Drivers for integrated components:
  Related articles - USB:
  -Renesas Electronics 3.0 USB root hub
  -Renesas Electronics USB Host controller 3.0
  -Intel (R) 6 series/C200 Series chipsets USB Enhanced Host Controller - 1 26
  -Intel (R) 6 series/C200 Series chipsets USB Enhanced Host Controller - 1C2D
  USB root hub-
  -Generic USB Hub
  -Network:
  -Realtek PCIe GBE Family Controller
  Graphics card: NVidia GeForce 460 GTX (driver c. 332.21)
  Sound: NVidia High Definition Audio 4 x, Realtek High Definiton Audio x 1
  There may be a conflict here: the address of the Realtek driver is 00000201, which is the same address as * a Nvidia drivers.* *.
  Mouse: Logitech (MX518) G3 mouse optical - wired
  Keyboard: Keyboard wired simple Generic USB Dell
  All other USB devices are currently disconnected

  Thanks, but I tried to fix myself on a personal level - my IT Department is not hot.

  In any case, the problem was resolved after much googling - I took possession and renamed a bunch usb*.sys file in the Windows\System32\drivers folder, uninstalled items usb from Device Manager and did a scan for the hardware changes.
  This solves the problem.

• 23-1000 all-in-one Pavilion: mouse and keyboard stop working

  I had my all-in-one since end of February 2016 - bought at Best Buy local - touch screen pc works still but don't do me any good because the mouse and keyboard do not work after 3 months of excellent performance.  Both have new batteries.  Can be signal problem because I've set up wireless.

  Help - frustrated and have no idea what to do.

  Thank you

  Terry Anderson

  Hello @MaggiesMimi,

  Thank you for visiting the Forums from the HP Support! The forums are a great place where you can find solutions for your problems, with the help of the community!

  I read your post on the issue of the keyboard and the mouse.  I understand that they both stop working recently, and you have already replaced the batteries.  I can certainly help you with this!

  First of all, try to review the following document and let me know how it goes:

  HP PC - keyboard and wireless mouse troubleshooting

  Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution', this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

  Have a great day!

• Mouse and keyboard stop working

  I have windows 7 64 bit edition Home premium.  Intel I5 6 GB of Ram chip. Had this system for 3 years and no problem.  Today, when I myself post on someones facebook page all of a sudden my keyboard stopped entered the words I typed. did not work.   The mouse was working. I rebooted and it worked for a few minutes.  Then he stopped again.  I plugged in the keyboard to a different usb port and it started working, but then the mouse has frozen completely.  I put the mouse on a USB of Hung and it works for now.   My anti virus is so far - I even ran the Norton Patrick gum aggressively looking for problems and he came back with no risk not found.   Is there any type of virus which would attack the keyboard and mouse?  Did someone had experience with in the past?  I have not downloaded new software in a year so nothing new has been added unless there is an automatic update of windows.  Just checked and the last updated 2/15, a few weeks ago and today is the first time with the problem.

  Hi Carl,

  1. What is the brand and model of the mouse/keyboard/computer?

  2. do you get an error related to the question message/code?

  This problem might be caused by the virus, but this usually occurs due to drivers of bad/corrupt keyboard/mouse/USB host controller.

  I suggest you follow the troubleshooting steps for the mouse and keyboard from the Microsoft KB article and check if it solves the problem.

  Mouse, touchpad and keyboard with Windows problems

  http://Windows.Microsoft.com/en-NZ/Windows/help/Mouse-touchpad-keyboard-problems-in-Windows#V1H=tab01

  Also refer to:

  Updated a hardware driver that is not working properly

  http://Windows.Microsoft.com/en-us/Windows/Update-driver-hardware-ISN

  Hope this solves the problem. If the problem persists, you can write to us and we will be happy to help you further.

• Mouse and keyboard stopped working on Windows 8

  I have a laptop Sony Vaio model VGN-NS110E 2010 number middle. Since a few days ago my mother used it, and after it was closed and she turned on, the keyboard and the mouse do not work (the mouse wont even see on the desktop). (Yes, I tried to plug in an external mouse and keyboards, the computer won't even save) It seems that the keyboard does not work for a second before loading windows because I can press the NumLock key and the light comes on and goes off. But once windows starts loading, it stops working. The mouse and the keyboard also works if I get the computer start in recovery mode (the blue screen with the options to perform a system recovery, etc.). I can't the computer to boot in safe mode. And I tried to do a reset back a few days or a few weeks, and the mouse and keyboard still do not work. I'm guessing that the drivers are not loading, for some reason any. I guess the logical solution would be to do a factory reset, but my mom has all these bookmarks saved in his internet browser explorer, that she does not want desperately to lose. Anyone has any suggestions on how to fix or at least on the way to save somehow my moms stuff and if a reset?

  Hello Duane,

  Thank you for the update on the issue.

  If the keyboard and mouse does not work in one of the option, this means there could be a hardware problem is not getting detected so you may have to perform a refresh of your computer, but for this, there are also a working keyboard and a mouse. The best option that I can help you is to contact the manufacturer of your computer (SONY) or technicians who can check it physically and can reach to the root cause.

  Keep us updated on the issue.

• Carpet mouse and keyboard stop working after update of windows 8

  Separated from this thread.

  Hello, I'm having the same problem. However, those suggestions did not work for me.

  You can check the following registry key? :

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4d36e96b-e325-11ce-bfc1-08002be10318}

  To the registry for this key, in the right window, in the world is here, under 'Name', a LowerFilters and UpperFilters value?

  If so, for UpperFilters and LowerFilters, value which is listed under "data"?

  You can also check the following registry key? :

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4d36e96f-e325-11ce-bfc1-08002be10318}

  To the registry for this key, in the right window, in the world is here, under 'Name', a LowerFilters and UpperFilters value?

  If so, for UpperFilters and LowerFilters, value which is listed under "data"?

• HP pavilion G4. Keyboard stopped working and Wifi off, unable to turn on the WiFi.

  I have a HP pavilion G4, Windows 7. Keyboard stopped working and Wifi off, cannot turn on the wireless device.  I use a keyboard usb type, but has no a wireless on/off button. I tried F12, ctrl + F12 or Alt + F12, etc. without effect. I tried the keyboard of the screen, but it also has wireless on/off button.

  Is there another way to turn on the wireless device?

  Thank you.

  First install the hp connection manager, open it and use the power in front of the wireless button to turn on the wireless connection

  link

  http://ftp.HP.com/pub/SoftPaq/sp54501-55000/sp54945.exe

• Satellite Pro A210 - keyboard and touchpad stop working after hibernation

  I installed Windows 7 (32 bit) on my Satellite Pro A210 and have a similar problem. When it starts OK but after hibernation the keyboard and touchpad stop working after 3 minutes. The only way to fix it is a re-boot of the force.

  Anyone have any ideas?

  Hello

  You have installed all the drivers for your laptop? I mean especially the chipset driver.
  Check this box!

  If you have yellow exclamation points in Device Manager, you must install all the missing drivers.

  Last but not least don't forget to install all Windows 7 updates available that you can get thorugh Windows Update.

  Sorry, but that's all I can say at the moment

• WiFi connected but browsers and mail stop working

  Here's the situation:

  iMac, 4 years, OS X 10.7.5

  WiFi connected but, browsers and mail stop working sometimes recently.

  Checked the wifi & browser settings.

  Do not remember something like what happens when connected online cat5.

  Curious to know what is happening.

  Say local store card is perhaps go wrong.

  The machine is only 8 ' of router.

  Another pc on the network does not appear to be a problem.

  Any help appreciated.

  You can connect an Ethernet cable to see if it works on Ethernet when you encounter problems easily?

  Try to use your own DNS server.  Because if the DNS server that you use currently is not translate www.company.com name to IP address nn.nn.nn.nn, it will look like you do not have internet access.

  System Preferences-> network-> advanced-> DNS-> [+]

  OpenDNS.org

  208.67.222.222

  208.67.220.220

  Google DNS

  8.8.8.8

  8.8.4.4

  You can remove them later if you want using the [---] button.

  If this does not work, it could mean that your router is having problems.  Most routers act as the local DNS server, make a cache and especially fair bet as a DNS server provided a front for the access provider.  If the router begins to act, it can often be cleared by power cycling the router.

  And once again, if you provide your own DNS server works, then it could be DNS servers of the ISP, but less likely that they would be getting a lot of complaints from their customers (assuming that customers thought it was DNS servers).

  You know, there are 2 sides to any path of communications.

  If it is technically possible for radio Wi - Fi of the iMac to fail, it's actually not very common.

• The backlight on my keyboard stopped working

  Hello. I had my laptop for less than a week and the backlight for my keyboard stopped working. I was not able to find something to help me with this... is a simple switch to turn it on and off, or am I missing something?

  Thank you
  Alan

  I put t know which model of laptop you have and what operating system you use, but, in general you can use the FN + Z key combination to toggle the backlight on the keyboard.

  Check it out.

  If you are using Win7 open Toshiba Assist > Optimize > Toshiba hardware settings and you will find the keyboard backlight options.

  If you use open Win8 Toshiba Desktop Help > function key and you will find the option for it.

  Check it out.
  After what model of laptop and operating system are you using.

• Several times during ≥ 3 years the number pad on my keyboard stopped working.

  Several times during ≥ 3 years the number pad on my keyboard stopped working. This problem has covered ≥ 2 different versions of OS X, the most recent event: El Capitan, first event: Lion or Lion of Mt.; door only on the pavement &. [DOT] & ENTER [the top row keys are OK because r =, /, *, -, +, & ENTER.]

  Machine was born @ 2012; the details are below & pulled... iMac > material file.

  Model name: iMac

  Model identifier: iMac12, 1

  Processor name: Intel Core i7

  Processor speed: 2.8 GHz

  Number of processors: 1

  Total number of Cores: 4

  (By heart) L2 Cache: 256 KB

  L3 Cache: 8 MB

  Memory: 16 GB

  Boot ROM version: IM121.0047.B23

  Version of the SCM (System): 1.71f22

  Serial number (System): D25FX1WLDHJT

  Material UUID: 1AAD5CA2-316C-5453-9A0A-2A0F3F2B8946

  I pressed @ each assortment of keys & combination of buttons & have not been able to restore a digital key function. What happened to 2 x before. Whenever I accidentally pressed the super-secret key combination to induce the restoration. I suspect the same or similar to the combination, I pressed to screw it up in the first place. I looked in the various pages of PREFERENCE: keyboard > sources of input, and al. Notice to lovers in the Department for help. My only condition is please do not too stupid to me. Thank you, community.

  Please make an appointment at the Apple Store - Genius Bar store and bring it into service. If you are in the United States or is unable to make an appointment in this way, contact your Apple store.

• My keyboard stops working after a random update. Œuvres for keyboard right up until I get to the password screen before entering Windows.

  After doing a windows update, my keyboard stops working.  I got a new keyboard, and the other does not.  I can press F2 at the splash screen and enter the establishment and the keyboard works then, but as soon as he comes to the sign on screen before moving on to windows, it does not work and I can't type my password.  So I can't even in the computer to solve anything!  How can I be me my keyboard to work or go beyond the password screen in order to check the drivers and understand the real problem?  Thanks much for any help you can offer!

  Hi BlondeMommy

  Welcome to the Microsoft Answers Forum!

  We would like to know

  ·         Who is the manufacturer of the keyboard?

  ·         What is a USB or a wireless keyboard?

  I recommend you to check the latest drivers for the keyboard and try these methods

  Method 1:

  Try to connect another keyboard and check if the keyboard is detected.

  Method 2:

  Restore the system to the date it was working fine the windows recovery mode

  i. put the Windows 7 installation disc in the disc drive, and then start the computer.

  II. press a key when you are prompted.

  III. Select a language, a time, a currency, a keyboard or an input method, and then click Next.

  IV. click repair your computer.

  v. click on the operating system you want to repair, and then click Next.

  VI. in the System Recovery Options dialog box, click System Restore

  Thank you, and in what concerns:

  Samhrutha G S - Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.

• Mouse and keyboard not working not

  Hi, I was recently infected with Antispyware Soft virus. In my attempts to remove it and done, so I had to restart my computer. After that my computer began to update its self, but when she had finished.  My keyboard touchpad does not work at all the only thing works is when I plug my keyboard and mouse to my labatop.  Do you not think that the keyboard and the touchpad is disable?  Its very annoying to type with the keyboard and use a mouse that does not belong to my labtop... My keyboard and mouse stop working 12 days ago... Is some how can I activate them?

  Hi Nekofoxy,

  1. What is the brand and model of the laptop?
  2. do you get an error message?

  Method 1
  Step 1: I suggest to start the computer in safe mode and check if you are able to use your keyboard and mouse.

  Start your computer in safe mode
  http://Windows.Microsoft.com/en-us/Windows7/start-your-computer-in-safe-mode

  Step 2: If the keyboard and mouse works well in mode without failure, then perform the clean boot and remove the program that is causing the problem.

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
  http://support.Microsoft.com/kb/929135
  Note: follow step 7 of section of boot KB929135 to the computer in normal mode.
  
  Method 2
  Download and install the drivers for the keyboard and mouse on laptop manufacturers website.

  Updated a hardware driver that is not working properly
  http://Windows.Microsoft.com/en-in/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly
  Note: Some computers have a touchpad disable and enable hot key for this purpose in the manual of the computer... Normally the lock keys with the combination of other keys.

  Turn off the computer (when the touchpad does not press the power button for 15 seconds, turn off the computer).

  Additional information:
  Troubleshoot the incidents of the response to the mouse or wireless keyboard
  http://support.Microsoft.com/kb/838398

• Keyboard stops working after you press caps lock.

  On a compaq laptop presario CQ60-300SO the keyboard stops working after you press the caps lock button. The keyboard does not work once the computer starts, but after going in under the keyboard properties control panel and press the 'OK' button, this will work. Buy keyboard works when the computer RECORDS, so I can't get to BIOS. The keyboard work until windows starts and I activate it via the properties of the keyboard by opening the window and press OK immediately. I tried updating the driver but I only find that the keyboard already has the most recent drivers. I tried to restore the drivers and that does not work either. I also disabled start all programs and services to see if it was a problem caused by a program or service and still no luck. It's a very strange problem. I noticed that the keyboard IRQ ranges are both 64-64 and 60-60, which i thought was weird but that's maybe normal. Any advice will be appreciated.

  Hello

  You did changes to the computer before the show?

  Try the suggestions in the link and check if it helps:

  Troubleshoot keyboard

  http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-keyboard-problems

  You can also post your query on Compaq support forum:

  http://h30434.www3.HP.com/

• USB mouse & keyboard stop working after the upgrade of Intel generic drivers drivers!

  Original Post: USB mouse & keyboard stop working after upgrade to generic drivers

  After you install Windows, the Generic USB controller drivers are installed. My mouse & keyboard as planned work & that are each recognized as "compatible mouse/keyboard HID."

  After I installed the Intel drivers for root USB controller, the mouse & keyboard stop working and are classified as unknown. Shortly after, they are considered HP USB Optical Mouse & HP USB Standard keyboard, however the drivers never properly install and they remain under unknown devices with a yellow exclamation point.

  I have searched high & low for these device drivers, they do not exist. I installed the drivers for all of the materials appearing on the site of the seller. This has happened on several computers, laptops and desktop computers.

  I've done all the troubleshooting I can think. Uninstalled all the controllers/USB hubs & restarted. Switched USB ports, I tried new mouse & keyboard, wanted Windows updates.

  The only way I can make it work is if I use the generic Windows drivers, who then recognized the mouse & KB "HID compliant". It seems that if I install Intel drivers, it recognizes the mouse & keyboard more in detail and he wants specific drivers to continue.

  Any help / suggestions would be greatly appreciated.

  Thanks for the reply.

  Because your computer is on a domain network, it would be better to be posted on the TECHNET forums. They are experts in your field of investigation and would be in a better position to answer your concerns.

  https://social.technet.Microsoft.com/forums/en-us/home?Forum=w8itprogeneral&filter=AllTypes&sort=lastpostdesc

  In the future if you have problems with Windows. Not to contact us. We will be happy to help you.