HP Envy 114 and Firmware update

Hi all

I just got my 114 desire and it was very easy to install, it works.

Everything works great and it connects to the internet (wifi) very well.

The only problem I have is when I try to check the update of the firmware through the screen touchscreen printer I got the following error message (there is an English translation of Italian language):

No link available. The printer is not connected to the network.

It's strange, because the printer is actually connected to the Internet and I can use ePrint, eFax etc... no problem

Any idea?

Thank you!!

I solved it in the meantime.

From the front panel of the printer, I erased all the web settings and services.

Then I ran the installer again... and this time I can check the update without problem.

Thanks for the help!

See you soon

Tags: HP Printers

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