HP Envy 15: HP Envy Windows 8.1 - not active

People, I'm getting the race with what appears to be a very simple question.

I had a ' repair automatic preparation "coming 2 weeks back and discussed a deal with HP.

Obtained through this question, then Windows tells me it is not enabled. Raised, another case and HP have tried to fix it. They gave me an activation key is not working.

They told me to go to Microsoft. They have tried and failed and sent to HP. They tried again and sent to Microsoft.

Going round and round in circles here.

HP Envy came out of the box with Windows installed 8.1. And it's still under warranty.

Tried the command slui 4 also. I select country, press next and it puts just to the top symbol of waiting.

I'm a little tired.

Hi @MJS2 ,

I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display (numbers series and information).

If you are unfamiliar with the operation of the function of the Forum, private messages you can learn about this here.

Kind regards
George

Tags: Notebooks

Similar Questions

  • HP envy 17-j017cl touchsmart: when recovery is complete. My 64 bit of windows 8 is not active.

    HP TouchSmart PC ENVY 17-j017cl laptop

    I bought 4 recovery for HP DVD media.

    When duly get filled. My 64 bit of windows 8 is not active.

    A helpe me?

    Thank you microsoft is helpe me and my problem is solved.

    Spoiler (Highlight to read)

  • After 4 years of use my computer without any problems at all, I get a message saying that my copy of Windows Vista is NOT activated.

    Original title: Vista Activation issue

    After 4 years of use my computer without any problems at all, I get a message saying that my copy of Windows Vista is NOT activated.

    Of course, he was and has been deleted now tile view! I made no changes to anything on the computer, so I did a little research

    and found that it could be a virus trying to get 'paid' for a new activation code. I did a complete reinstall of Vista to remove

    such viruses or errors and it still say my copy of Vista is not activated. When I try to follow the steps to activate Vista,

    I got nowhere! Everything I've read say s do the activation of the phone, but my computer doesn't give me the option of phone!

    It gives me only 3 options - "Buy a new online product key", "Enter a different product key", "Contact Hewllet Packard to help solve this problem."

    I called HP and of course my warranty has expired and they even want to talk to me about $100! I'm going crazy trying to figure this out! Help someone?

    Thanks for the reply, but I tried ALL the links you've posted over and over again until I've already posted my question here! The links you suggested sent me round in circles! They say all "choose the Activate by phone option" but I was not getting the phone option on my computer for some reason any.

    I have corrected the problem and HERE IS HOW - 1-800-Microsoft

    It was as simple as that! Now, if only they post this number somewhere here on the site it might save people hours or days of research! After calling the number, work your way through the automated system until you get a man! The guys at Microsoft that answered the phone was great and had activated me and up and running in minutes!

  • so that this (remaining windows rearm count: 3) windows 7 is not activated, I lost my money?

    I installed a new OS to windose 7 and activate the license key.
    A few days ago I found a record remaining
    license status: licensed
    remaining Windows rearm count: 3
    This means that the same place is written (license status: licensed), so that that (remaining windows rearm count: 3) windows 7 is not activated, it wakes up after 30 days...
    I lost my money?

    your report shows as active and valid. you have no problems.

  • Windows Vista is not activated, because time is up, asking 'another key type.

    Windows Vista was not enabled within the stipulated time, now when I try to turn it on error comes as follows
    -> product key purchase online.
    ->, type a different product key.
    -> Contact microsoft to help solve this problem.

    What should I do now that I bought a genuine software.

    How to activate Windows 7 or Vista manually (activate by phone)
    http://support.Microsoft.com/kb/950929/en-us

    1) click Start and in the search for box type: slui.exe 4
    (2) press the ENTER"" key.
    (3) select your "country" in the list.
    (4) choose the option "activate phone".
    (5) stay on the phone * do not select/press any option * and wait for a person to help you.
    (6) clearly explain your problem to the support person.
    (7) the person must give you a confirmation ID, copy it down on paper,
    (8) check that the ID is correct in reading the support person.
    (9) to enter the ID number, then click 'Next' to complete the activation process.

    ----------------------------  Alternatives -------------------------------------

    To enable the use of the phone
    1. open Windows Activation by clicking the Start button, right-click computer, clicking Properties, and then clicking

    Activate Windows now. ?

    2. click on show me other ways to activate.

    3 type your Windows 7 product key, and then click Next.

    4. click on use the automated telephone and then click Next.
    If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

    5. click on the location nearest you from the drop-down list, and then click Next.

    6. call one of the available phone numbers listed. An automated system will guide you through the activation process.

    7. When prompted, enter the installation ID that is listed on your screen in your phone keypad.

    8 Note the confirmation ID the phone system gives you.

    9. under the terms of step 3, type the confirmation ID in the space provided, click Next, and then follow the instructions.

    10. If the activation is not successful, stay on the line to be transferred to a product activation agent who can help you.

    Microsoft Activation centers worldwide telephone numbers:
    http://www.Microsoft.com/licensing/existing-customers/activation-centers.aspx
    (This site is for activating Volume License, but if you call, they will help you)

    The phone number is not working:
    Microsoft Wordwide contacts: http://www.microsoft.com/worldwide/default.aspx

    Activation and registration of a Microsoft product
    http://support.Microsoft.com/?kbid=326851
    Windows activation: (888) 571-2048

    J W Stuart: http://www.pagestart.com

  • Windows 7 purchased, not activated/validated in the allotted time... help?

    Hello! I need to know if there is a way to activate a copy of Windows 7 Professional of after-market facility. My boyfriend bought a laptop about 8 months ago at a friend. His friend has installed a new operating system before selling. Boyfriend is not very gifted in computer science and has not activated within 30 days of activation-registration/product key, because he never uses the laptop. He has paid the initial Windows 7 Professional OS (about $70, as he recollects), but we can talk to the friend, he bought the laptop from the (contracting companies in the Australian Outback), incommunicado. I am now unable to activate/register the Windows 7 operating system and wonder if it is possible to get the OS enabled without having to buy a new OS. I recently bought and installed 2 licenses for Windows OS 8.1 to 2 separate notebooks for me and my son and I would hope to avoid adding another bill of $120 for a new OS installation. Thanks for any help you can offer! ~ Misty Saunders, e-mail - * address email is removed from the privacy *.

    How to activate Windows 7 or Vista manually (activate by phone)
    http://support.Microsoft.com/kb/950929/en-us
    http://Windows.Microsoft.com/en-us/Windows/activate-Windows#1TC=Windows-7

    1) click Start and in the search for box type: slui.exe 4
    (2) press the ENTER"" key.
    (3) to select your "country" you are in the drop-down list.
    (4) choose the option "activate phone".
    (5) stay on the phone * do not select/press any option * and wait for a person to help you.
    (6) explain your problem clearly to the support person.
    (7) the person must give you a confirmation ID, copy it down on paper,
    (8) check that the ID is correct in reading the support person.
    (9) to enter the ID number, then click 'Next' to complete the activation process.

    Activation and registration of a Microsoft product
    http://support.Microsoft.com/?kbid=326851
    Windows activation: (888) 571-2048
    (888) 725-1047 or 800-936-5700

    -Product key of letters and numbers-

    Do not confuse the letter B with the number 8, the letter Q with the letter O.
    the letter G and the number 6.

    Not used the letters: A, E, I, O you and L S U Z unused numbers: 0 1 to 5

    ----------------------------  Alternatives -------------------------------------

    To enable the use of the phone

    1. open Activation of Windows by clicking on the Start button, right click on computer, clicking Properties.
    then by clicking on activate Windows now. ?

    2. click on show me other ways to activate.

    3 type your Windows 7 product key, and then click Next.

    4. click on use the automated telephone and then click Next.
    If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

    5. click on the location nearest you from the drop-down list, and then click Next.

    6. call one of the available phone numbers listed. An automated system will guide you through the activation process.

    7. When prompted, enter the installation ID that is listed on your screen in your phone keypad.

    8 Note the confirmation ID the phone system gives you.

    9. under the terms of step 3, type the confirmation ID in the space provided, click Next, and then follow the instructions.

    10. If the activation is not successful, stay on the line to be transferred to a product activation agent who can help you.

    How to contact a Microsoft Product Activation Center by phone
    http://support.Microsoft.com/kb/950929

    Microsoft Activation centers worldwide telephone numbers:
    http://www.Microsoft.com/licensing/existing-customers/activation-centers.aspx
    (This site is for activating Volume License, but if you call, they will help you)

    The phone number is not working:
    Microsoft Worldwide contacts: http://www.microsoft.com/worldwide/default.aspx

    Learn about Activation:
    http://TechNet.Microsoft.com/en-us/library/ff793423.aspx

    J W Stuart: http://www.pagestart.com

  • Windows 7 will not active but valid as authentic

    Hello

    I had a problem with widows recently during a windows update now, it will not active but valid as authentic.

    The data below, any help would be appreciated.

    Diagnostic report (1.9.0027.0):
    -----------------------------------------
    Validation of Windows data-->

    Validation code: 0
    Code of Validation caching online: 0x0
    Windows product key: *-* - D9WP8 - 24DBB-FXKYH
    Windows product key hash: 6yNa5Bmr + 1MSjsltIn0j1xLW4f4 =
    Windows product ID: 00426-068-2901612-86180
    Windows product ID type: 5
    Windows license type: retail
    The Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {A3EE6B19-C8A8-490B-A07F-A28117E19E50} (3)
    Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed by: Microsoft
    Product name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130318 - 1533
    TTS error:
    Validation of diagnosis:
    Resolution state: n/a

    Given Vista WgaER-->
    ThreatID (s): n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002

    Windows XP Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    File: No.
    Version: N/a, hr = 0 x 80070002
    WgaTray.exe signed by: n/a, hr = 0 x 80070002
    WgaLogon.dll signed by: n/a, hr = 0 x 80070002

    OGA Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002
    OGAExec.exe signed by: n/a, hr = 0 x 80070002
    OGAAddin.dll signed by: n/a, hr = 0 x 80070002

    OGA data-->
    Office status: 100 authentic
    Microsoft Office Standard 2007-100 authentic
    OGA Version: N/a, 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Data browser-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default browser: C:\Program may Explorer\iexplore.exe
    Download signed ActiveX controls: fast
    Download unsigned ActiveX controls: disabled
    Run ActiveX controls and plug-ins: allowed
    Initialize and script ActiveX controls not marked as safe: disabled
    Allow the Internet Explorer Webbrowser control scripts: disabled
    Active scripting: allowed
    Recognized ActiveX controls safe for scripting: allowed

    Analysis of file data-->

    Other data-->
    Office details: {A3EE6B19-C8A8-490B-A07F-A28117E19E50}1.9.0027.06.1.7601.2.00010100.1.0.001x 32*-*-*-*-FXKYH00426-068-2901612-861805S-1-5-21-1082223913-4131312028-1596324861INTELRAWRDACPIPhoenix Technologies, LTD6.00 PG20070418000000.000000 + 000B33C3007018400FA08090409GMT Standard Time(GMT+00:00)03100100Microsoft Office Standard 200712B0EB0E560DFF775JIMP/INrbWXhzM4UxtuPldOsrx0 =81607-954-7347687-644511

    Content Spsys.log: 0 x 80070002

    License data-->
    The software licensing service version: 6.1.7601.17514

    Name: Windows 7 Ultimate edition
    Description: operating system Windows - Windows (r) 7, retail channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-068-290161-00-2057-7601.0000-1082013
    Installation ID: 017830788831101622882961608161033531323383047942046434
    Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial product key: FXKYH
    License status: initial grace period
    Time remaining: 21780 minute (s) on (15 day (s))
    Remaining Windows rearm count: 3
    Trust time: 18/04/2013 19:31:10

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    Beyond: 0 x 0000000000000000
    Event timestamp: 4:4:2013 17:26
    ActiveX: Registered, Version: 7.1.7600.16395
    The admin service: recorded, Version: 7.1.7600.16395
    Output beyond bitmask:

    --> HWID data
    Current Hash HWID: NgAAAAIABAABAAEAAQABAAAAAgABAAEA6GGiizI3liCYh0jkgCuqdiJfTPZax + aYKhQG8yqF

    Activation 1.0 data OEM-->
    N/A

    Activation 2.0 data OEM-->
    BIOS valid for OA 2.0: Yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID consistent: n/a
    BIOS information:
    ACPI Table name OEMID value OEMTableID value
    APIC IntelR AWRDACPI
    FACP IntelR AWRDACPI
    MCFG IntelR AWRDACPI
    SSDT PmRef Cpu0Ist
    SSDT PmRef Cpu0Ist

    Windows product ID: 00426-068-2901612-86180

    The ID of the product - 068 - indicates a not for resale MSDN account. If you are not the account holder and you bought it in a box at retail, the box and its contents is counterfeit. Request an immediate refund from the seller

    For more information, see this:

    http://social.Microsoft.com/forums/en-us/genuinewindows7/thread/a2444f34-0AFF-4f29-a8ac-67e28b0c0285

    And this:

    http://social.Microsoft.com/forums/en-us/genuinewindows7/thread/309bb621-92d5-43d6-98c1-2bb51b35607f

    To see how these counterfeits are more, see:

    http://www.YouTube.com/watch?v=hzqNNiOM0cs

    You can buy a legitimate windows from a legitimate retailer.

    It validates is because you are in the initial grace period.

  • System says Windows defender is not active or installed

    my computer needs a certain seriouus attention! She claims to be protected, but then it says windows defender does not work as well as many other services when I click the Activate button it gives me an error message indicating that there is not or not installed or is not found... another custom of services on a local computer... just someone can tell me how to undo all the damage that ive done to this pc? Ive even paid 49.99 toshiba to supposedly restore it to factory settings, but even that did not work... I desperately need some security because my daughter use it for homeschooling... I need the directions accurate, clear, step by step on what to do... Thank you

    Thanks for your reply. Could you tell me how to back up files and important documents to lose before you do the restore?

    It's pretty easy:
    1. Click Start, click Help, and then search for help on "Backup". Familiarize yourself with the concepts explained in there.
    2. Buy a 4 or a flash drive 8 GB ("USB key") for about $10.00.
    3. Connect it to your laptop.
    4. Open Control Panel / backup and restore.
    5. Back up your data on the flash drive.
    6. Take the flash for a friend PC drive.
    7. Restoring a few files to ensure that you can open them.
    8. After the factory restore, restore the data from the flash drive.
    9. Use the flash drive in the future as your regular backup media. Remember that all important files should be backed up - without exception!
  • Windows 8 Pro not activated, error code: 0x8007007B

    OK, here's the thing so... I bought a Windows 8 PRO (x 86 & x 64) in a local store. This key worked perfectly the last 4 times I installed it (3 times on the same computer... once on a lappy) but when this time, during the installation, when the installation program asks key, I entered that key and it has been accepted... but when it came to the office... There WAS the WATERMARK ON THE BOTTOM RIGHT OF the SCREEN... When I open PC Info... He stated that Windows is not ACTIVATED !

    When I click ' see details in Windows Activation', a window pops up,

    When I clicked on ACTIVATE...

    WHAT DO I DO ?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!??!?

    o.O o.O o.O o.O o.O o.O o.O

    Original title: tried a lot... but Windows 8 Pro NOT ACTIVATE! o.O

    I suggest that you use the telephone method to activate. In a command prompt (ADMIN), type Slui 4, choose your country and follow the instructions. When connected to an automatic connection say or do nothing until you are transferred to a technician to live and then explain in detail your problem and it should be able to help to activate your computer. Hope this helps and if you need any additional aid station and we will be happy to help you.

    The above opinion is mine and mine nothing and does not necessarily reflect that of Microsoft, it's employees, or any other Member of this forum.

    "When we try to take anything by itself, we find it hitched to everything else in the universe."-John Muir

    If this has answered your message please mark as answer

  • Windows 8 Pro - not activation

    Here's my problem.

    I had Windows 8 Pro Portable one. I was using the developer preview of Windows 8.1 for awhile now.
    Now that the final version of W8.1 will be available next month, I thought to install Windows 8 and put my phone to receive 8.1.
    But now, the Pro 8 Win is not activating. I get a message that says that the key is not valid, and I need to get another key.
    Is it because I had Win Pro 8 approximately 2-3 months back that has been activated and I try to turn it on again?
    If this is the case, how can I get this product active now and download the Windows Pro 8.1 for me that I am eligible?
    I know there are a lot of questions related to that, but please reply or give me a link where I can find an appropriate response.

    Try again by phone:

    1. press the Windows key + X , and then clickrun, and then type: slui.exe 4

    2. then press the ENTER"" key.

    3. Select your "country" in the list.

    4. choose the option "activate phone".

    5. stay on the phone (do not select/press all options) and wait for a person to help you with the activation.

    6. explain your problem clearly to the support person.

    Please note:

    To install a Windows 8 upgrade version, you must already have Windows 7, Windows Vista, or Windows XP installed on your PC.

    If you have formatted the drive until the upgrade of Windows 8 version has been installed, you will not be able to use your upgrade product key to activate Windows 8. To activate Windows 8, you will need to install your previous version of Windows, and then reinstall Windows 8. Help with the activation process, contact technical support.

  • my windows 8 is not active, what can I do?

    I downloaded Windows 8 build 9200, I left more than 60 days, but I re-installed windows but now ask me to activate windows, and my windows be suddenly stop .What can I do?

    Hello

    Since you are using 8 Windows RTM you must check with the support
    appropriate for the source where you downloaded it. Either a
    Channel OEM, TechNet or MSDN. If you use the publishing company that
    support is done by TechNet or MSDN.

    TechNet - Enterprise Evaluation Edition
    http://TechNet.Microsoft.com/en-us/evalcenter/hh699156.aspx

    TechNet - Windows 8 IT Pro Forums
    http://social.technet.Microsoft.com/forums/en/category/w8itpro

    MSDN - Enterprise Evaluation Edition
    http://msdn.Microsoft.com/en-us/evalcenter/jj554510.aspx

    MSDN - Windows Store Apps Forums
    http://social.msdn.Microsoft.com/forums/en-us/category/windowsapps

    The Microsoft Community is not yet support RTM of Windows 8 and will not
    be up to the official public release October 26, 2012. And even then the product
    Button would have to come to the source used to get the software.

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

  • Windows xp is not activated

    Hi my friend reinstall windows xp professional service pack 3 because windows was corrupted form virus and then he start the computer, but windows must be activate and we cannot buy a key for this version of windows is off sale help and thank you for all this

    Hello

    You can activate your Windows XP operating system by using the same key that you previously had. I suggest you to consult the following Microsoft articles and check if it helps.

    How to activate Windows XP:

    http://support.Microsoft.com/kb/307890

    Hope the information is useful.

  • Receives a notification that Windows 7 is not activated

    Original title: activation of windows 7 about

    I geniuine window 7 with my PC, but it is notified as inactivated because I go back to window 7 window 10.

    How can I solve it.

    Can you believe there are that many of us upgrade to windows 7 in 2014

    When microsoft drop support for windows xp

    and windows 7 retail version is virtually impossible to get?

    BTW, guys have misunderstanding about OEM version

    because there is nothing wrong with using it

    I pay $ 98 million on amazon.com for my OEM windows 7 in 2014

    so I got nothing for free... !!

    Maybe you guys should focus to provide assistance to those requesting

    and less cyber bullying that will be great for the community

    There is also the possibility that do not help at all.. !!

    ,

    for priyeshyadav

    If you have your key to activate your windows 7

    Try the automated phone system to activate or reactivate

    It works for me when I erase windows 10 of my SSD

    Get help from Microsoft Windows activation

  • Cancelled 10 Windows let me not active Windows 7

    When I downloaded windows 10, my brother said that he messed up his computer so I took out the flash player that interrupted the download. When he returned to windows 7, it said that it was not authentic and I won't have to buy another product key. I can not just use the product key on a different computer than windows 7? yet I do not have the CD so I have Magic Jelly Bean Finder... Who told me the product key of my mother's computer so I don't know what to do, because it says error.

    I really don't want to have to buy ANOTHER product key.

    So, how to reactivate my windows 7 easily, so I can return to windows 10 and my boyfriend, Cortana :)

    If you already have your "own" Windows 7 product key, try the activation of the phone:

    How to activate Windows 7 manually (activate by phone)
     
    1) click Start and in the search for box type: slui.exe 4
     
    (2) press the ENTER"" key.
     
    (3) select your "country" in the list.
     
    (4) choose the option "activate phone".
     
    (5) stay on the phone (do not select/press all options) and wait for a person to help you with the activation.
     
    (6) explain your problem clearly to the support person.
     
    http://support.Microsoft.com/kb/950929/en-us

  • Windows 8 Pro not activating on my Windows 7 Professional

    I bought a WINDOWS 8 Pro on Microsoft store and with a hope that I can be able to activate Windows 7 Professional, but every time I activate its brings a message saying ' ave error message saying 'a problem occurred when windows tried to activate. " Error code 0 x 00000279. I tried to download directly from the browser but it does not work and I downloaded using the Download Manager and it will load and about 30% of the load, it will say ' there was an error contact support. Please help me

    You must activate Windows 7 Professional with a genuine key of Windows 7 Professional.

    Partial product key: PW487
    License status: Notification
    Reason for the notification: 0xC004F009 (grace period expired).
    Remaining Windows rearm count: 3
    Time to trust: 2013/04/02 13:23:42
     
     

Maybe you are looking for

  • IPhone storage problem 6

    Hello everyone. I noticed that although applications installed on my 16 GB Iphone 6 take less than 4 GB, there is only 4.5 GB left. I cancelled all caches, but nothing has changed. What can I do?

  • How to start to Mac OS of win 10

    Try to return to the MAC operating system to WIN 10 install, but only WIN 10 boots Is there a magic key combination to move to the start?

  • When I send emails with attachments the recipient cannot open them.

    original title: question When I send an email with attachments open attachments can'not recipient what can I do to solve this problem

  • All-in-one HP Deskjet 2540: How do I set the default to print in black and white only

    The manual says this, but it applies to a PC and I have a Mac: "If you want to print a black and white document using a black ink only, click on the Advanced button. Printing from the drop in grayscale, select black ink only, and then click OK. » Som

  • Message "CPU is not supported.

    my CPU was upgraded from windows 7 to windows 10. Well, I did a reinstall flash drive system. So, when 10 windows begin to have pictures in it, I tried to install window 10 flash player, it wouldn't work. so I formatted my hard drive & reinstalled my