HP ENVY 15-k011tx laptop PC: HP ENVY 15 - k - 011tx stop show

My laptop doesn't stop correctly. Whenever I stopped it, the screen turns off but the light indicates that it is still on. And where nothing can be done. I can't even turn on my laptop.

A solution I found is to force stop and turn it back on. Another solution, I've found is to restart the notebook and then stop it.

Can someone provide me with a permanent solution to this?

Hello

Try disabling the Windows 8.1 hybrid start - you can do the following.

Right-click in the battery icon in the taskbar and select Power Options - in the next window, click on "Choose what the power button" in the left pane.

In the next window, click on "Change settings that are currently unavailable" (close), then Remove the check mark from the box against 'Turn on a quick start (recommended) '.  Click on the button Save the settings, and then close windows open and stop the laptop by right clicking on the icon in Start Menu, select (Admin) command prompt and click 'Yes' to the uac prompt.

Type (or copy and paste) the following command (including spaces) and click Enter.

Shutdown /s /t 0

Start the laptop and let Windows take over completely for a few minutes before checking if it is now shut down properly in the Start Menu.

If this has fixed the problem, it may be useful by turning the quick start back on - sometimes simply remove and re-create the file will solve the problem.

Kind regards

DP - K

Tags: Notebooks

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