HP ENVY 4500: HP ENVY 4500 unrecognized as Scanner

My Windows 10 computer recognizes my HP ENVY 4500 printer as a printer, but not as a scanner.

The 10 app windows scan says it can't find a scanner.

Scan in the HP printer Assistant button causes an error message: printer not found. But I can't use the print functions.

I am connected by USB.

It only started happening recently, perhaps for an upgrade of the software Windows 10.

I just downloaded the most recent printer driver software, but this has not resolved.

Help!

Hello

You can try scanning HP and Capture apps in HP AIO Remote?

HP AiO Remote apps

Follow these steps to get the applications (if it is not already installed):

  1. Go to the Windows store
  2. Search for "HP AiO Remote" apps
  3. Install the apps.
  4. Apps should detect your wireless printer, depending on the applications, there is a function "Scan."
  5. Click the Scan and it will direct allows you to download apps "Scan and capture.
  6. After installation, you should be able to scan.

Hope that helps.

Tags: HP Printers

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