HP Envy 5530: HP Envy 5530 not print or scan

Similar Questions

• HP Envy 5530 not print Word Document correctly / Jam

  I am having several problems with my HP Envy 5530. It says there is no paper in the tray when there's at least 50-75 pages into the tray. Then it will say paper (which is the standard of printing paper) is too short. It will start to print a page then says "Ink drying" and sucks the paper in the printer, causing a traffic jam. This happens several times. Then I fish the paper from the printer and that paper is unusable. I lost a lot of paper on this printer. When I get a word document to print, it does not print correctly. This is a 2 page document and it will print a piece of the first page at the bottom of the page with a gap from the beginning of the second page on top. All on the same sheet of paper. What I don't want at all. It is not at all my first problem with this printer. I am happy to my other question about color printing has been resolved, but it's not good. The scanner lid broke also. I feel like it was a bad purchase and I never had so many problems with my printer until I bought an HP printer. Not a good use of money and I think to return if possible.

  Hi @StudioLily,

  I'm sorry to hear that the printer keeps jamming and you get an 'out of paper' error message when there is a lot of paper in the paper tray. I want to help you.

  I would like to do a hard reset to see if that will solve the problem.

  Let the printer and disconnect the printer cable and the wall socket for 60 seconds.
  Reconnect the power cable to the output of the printer and the wall, and not a surge protector.
  This ensures that the printer is full on and can help this situation.

  Try and print a self-test on the printer hardware to see if it is a hardware or software problem.

  Printing a Network Setup Page.

  I submitted this document to the feed rollers check paper, paper for cleaning, (dust and dirt from the air can build up on the rollers, making them smooth, blocking the paper sensor) and check the print drivers to ensure that the paper type and size is set correctly.

  An "Out of paper" message on the control panel and the printer doesn't pick up paper.

  Please provide detailed results if you're still having problems.

  Good day!
  Thank you.

• Want 7640: 7640 Envy will not print black

  OK, I've seen similar problems on the forum, but no answer doesn't solve my problem. The printer will copy in black, print a test page started from the printer, but will not print anything in black from the computer. The test of the generated printer prints black and all colors very well, but a request of the computer results in a blank page. Remove the black cartridge to print in black through the color cartridge.

  Any thoughts?

  THX,

  Doug

  Hello @DougDuff,

  Welcome to the Forums of HP Support! I see that you are facing problems with your HP Envy 7640. You cannot print in black ink when printing from your computer running Windows 8 operating system.

  You are able to make black copies and test pages have black ink on them. This is called a composite black, so he draws from all cartridges to produce a black as text.

  I would like you to start troubleshooting here: color or black ink not print

  What are the results? Let me know the results. If this resolves the problem please let others know to mark this message as "accept as Solution".  To simply say thank you, click the "Thumbs up" below!   If you need more assistance let me know and I will gladly do everything I can to help.

• HP envy 7640: hp envy 7640 not print not the pictures folder

  HP envy 7640 will print if I type in Notepad and controls hit and p. The problem is when I try to print from the pictures folder, that a window for sending a fax. I can't print anything in the pictures folder.

  Hi dennistomlin,

  Thank you for your answer!

  Please, try the steps in the following order:

  • Uninstall the software.
  • Start the computer in minimum mode.
  • Disable all Antivirus programs.
  • Disable all firewall programs.
  • Create a new user account.
  • Connect to the new user account.
  • To help reinstall the full feature software and drivers.

  If it helps, please consider clicking on "accept as a solution." And, please click the thumbs up icon. The two icons are below this post.

  I hope that these measures are useful!

• HP Envy 120: 120 black cartridge HP envy does not print

  Hello.

  I run my printer for almost 2 years at home (not a lot of prints, for the most part only the documents and especially only BW print) without any problem. This morning I wanted to print two PDF documents when I realized that the black areas are not filled with color but that he had gray borders. I thought that my black cartridge empty (I was printing via the bridge my Android phone HP print) I do not even have a notice "empty cartridge". I checked the level of these two cartridges and black has been estimated at about 20% left. Nevertheless I exchanged for an entirely new black while keeping the plu RGB (estimated at about 40% left).

  After closing the lid, was asked to align the printer, so I did and to my surprise, what came out of the printer was an almost empty page with only blue rectangles in the middle. I remember my first installation page must contain all of the rectangles of color and black text. But only the blue were there. Then I also exchanged the RGB cartridge, but with the same result!

  So I started the cleaning cartridge where the RGB cartridge began to work properly, but black has always refused to print. I googled for solutions and came here on the support forums and read of similar problems with their solutions. Then I tried to reset the printer (connect to offshore for more than 10 minutes) and no solution. I removed the black cartride, tried to clean the print head with a cloth somehow dry and then put handwarm water for a few minutes, then it dried out and placed baack on the printer (as suggested in a detailed response) also with no solution.

  I tried to replace the new black cartridge with the former and I tried the alignment status of the printer and cleaning again, but all with the same result - black print cartridge will not print!

  The black cartridge simply refuses to print but I replace it with a new one or keep the old! I'm now full of ideas to try to solve the problem.

  What else he or I could try next?

  I don't really understand why or how, but when I tried the printer after a few hours of rest after the cartridges have been replaced what happened:

  1 black ink started working, but with a lot of streaks and bland / shadows

  2. I printed the quality report which finally black was present with fades in gray bars

  3. I ran automated cleaning after which (second level) the black bars (gray) have been quite well

  4. I ran alignment of the printer that contains forms black and blue and black text in vain the results still alignment in "alignment" with no idea why.

  However, it seems that the printer works again. It seems that only time will heal these Envys as when I had problem with scanner (it scanned completely grey pages - I mean the whole A4 it analysis was only filled gray A4) he needed to rest a few hours, even after the scanner has worked yet. Strange, but effective :-)

• 4501 envy do not print once he falls asleep

  I bought this printer at the end of last year, and I've always had this problem. Once he falls asleep, she do not print wireless. I tried printing when he's asleep and also after hitting the power button once to wake up it upward. Printing from my iPhone or iPad is also not available once he falls asleep.

  It prints again if I turn the printer off, reset my Belkin router and then turn the printer on. I tried the printer will affect an IP address, but it doesn't work anymore. What can I do to fix this? Thanks for the help.

  Read up on the subject and changed the channel on my router to 'Auto' on a different channel than the other networks who would pick up the printer. Seems to work now both in and out of fashion "Eve".

• OfficeJet G85: G85 present in the list of devices. Do not print or scan via USB. Does scan not (seems ok) through parallel.

  I have a slightly used good job G85, I've had since. It is also connected to my PC cable to printer large and more recently a USB cable. In Windows 10, it is detected as two separate printers in Control Panel. Right click on the USB watch version my OPTIONS for print or scan and solutions for the "Properties" but doesn't actually is. "Print test page" doesn't work anymore. Printer cable version prints fine but does me no scan options when right click. It's the way it has been all the time, he was running Windows 7. Today, I had the desire to analyze something so my addition of the USB cable. Has anyone has overcome the hurdle of getting the PC not only SEE the printer/scanner but actually communicate with her. BTW, I tried HP Print and Scan doctor but it blocks just about 45% of the way through 'communicate' even with my firewall disabled. I'm sure I have the latest drivers (2013). HP Web site dropped files to download for this product. Is there any generic scanning software that could help break the communication problem?

  Sorry for the late reply. What you suggested did NOT work. It came with an error message that says "cannot delete HP OfficeJet G85 mode user-3 of Type x 64 driver." The specified printer driver is currently in use. Then I looked into 'restart the print spooler' but I got nowhere with either.

  HOWEVER, this was working. Disconnected the two cables, uninstalled the two G85s, restarted the computer. Plugged in the USB cable, printer found by 10 PC/Windows. Test page printed successfully. THEN find new devices have crossed and had Windows search to scan it found and now it works as well.

  Even if your solution did not work in my case, I thank you for the time you took to answer.

• have photosmart b110a and after the update, it will not print or scan to my office

  have recently bought photosmart b110a and connected wireless for desktop (windows xp) and laptop (windows 7), but after an update is, it prints from the desktop - have deleted the software but left driver installed to try to remedy the situation and made the restoration of the system

  Hi there caleso,

  This is probably a software bug somewhere lets try to download and print and scan running doctor located here:
  http://support.HP.com/us-en/document/c03275041

  It can fix its own much and if not to give a better idea of what is happening.

  Good luck!

• Envy 4524: Envy 4524 not printing mac

  I can't print from my mac to my envy of 4524.  I put in place airprint and on the site of the printers, I can print a test page.  I can also print from my phone so airprint and the wireless appear to work well.   When I print from my mac (Word for example), I get "unable to connect to the printer" and then some time later it can print the page or about a third of the page. When I say an age is more than 10 minutes.

  I deleted and reinstalled the printer, I have reset the print settings, I made sure I have the latest version of the driver and now I'm getting a little frustrated.  OK a LOT frustrated.

  Hello @Northy62, thank you very much for your answer.

  It looks like a problem with the permissions of a MAC disk. Try the below mentioned steps.

  • Follow this document to completely uninstall the printer software: http://hp.care/2cKwLyC
  • Also reset the printing system, as explained in the above message. (Do not add the printer)
  • Go to disk utility by pressing "Control + space" to open the Spotlight search, type "Disk utility" and press ENTER. You can also click on the Launchpad icon on your dock, click on the folder 'Other' and click disk utility.
  • Select the system partition of your Mac - usually "Macintosh HD". Click on the button 'Verify disk permissions' and wait until the process is complete.
  • Now click on repair disk permissions to check for problems and fix them automatically.
  • Restart your MAC and then go to http://hp.care/2d9xwkW to download and install the printer.

  Please let me know if it works for you. Good luck!

  See you soon

  Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

• HP Officejet want 5740: HP Envy does not print from the photo tray

  All of a sudden the printer refuses to print from the print bed.  I sat down today and photos of 4 x 6 successfully printed iPhoto.  When I went the second impression, it would only print from the paper tray.  All the settings are correct.  The window of the printer poster paper in all trays of correct size.  The printer settings are correct. I tried to restart the computer to reset, but in vain.

  Hi @KarenPM,

  I understand that you are having problems to print from the photo tray. I can help you with this.

  I would like to do a hard reset to see if that will solve the problem.
  Let the printer and disconnect the printer cable and the wall socket for 60 seconds.
  Reconnect the power cable to the output of the printer and the wall, and not a surge protector.
  This ensures that the printer is full on and can help this situation.

  Here are the steps to print the photos. HP ENVY 5540, 5570 Deskjet and Officejet 5740 - print photo printers.

  If you're still having problems, it may be a damaged printer driver, try the following:

  Fix permissions of the drive on the Mac:

  Close all applications.

  In the Apple menu, click OK, click Applications, and then click utilities.

  Double-click disk utility.

  Highlight your hard drive / partition on the left.

  Click on check and then repair disk permissions.

  Restart the computer...

  Reset the printing system:

  Note: This will remove all printers in the print and Fax/Scan, any printer deleted can be re-added later by clicking the sign plus (+) symbol.

  Click on the Apple icon and then click on System Preferences.

  Click on Printers & Scanners.

  Make a right click (or Ctrl + click) in the left white side panel, and then click Reset printing system.

  Click OK to confirm the reset.

  Type the name and the correct password.

  Click OK to reset the printing system.

  Then click on the sign to add the driver, highlight the printer +. (you may need to click the drop down menu to select the name of the printer) Then click the Add button.

  Try another application to see if you have the same results.

  How is the printer connected? (USB, Ethernet, WiFi)

  If you appreciate my efforts, please click on the "Thumbs up" button below.

  If you have any questions, please let me know what steps you have taken and the results. Thank you.

• HP Envy 111 not print all characters through Windows XP

  My HP Envy 111 has just decided to leave out characters when printing. If that's the Word, Adobe Acrobat, Chrome or Internet Explorer, it prints what it feels and leaves a mess of other things. It worked fine up until this point. I made no changes to my computer or printer. My breaker was triggered a couple of times and cut everything but my computer and printer are plugged into an act of power. My software is up to date on the printer. I'm low on black ink, but that's all. Help, please. Thank you!

  Yes. It seems that the printer driver may be conflicting with something and causing this strange distortion. That, or the print in your operating system spooler is defective. I'll link the instructions to use another driver below, and I'll give you the instructions to work around the print spooler, if this does not work. Try to make the other driver before trying to bypass the print spooler and be sure to do one at a time. No sense in bypassing the print spooler if it works fine.

  How to assign other drivers to print in different Versions of Windows

  To work around the print spooler:
  1. click on start.
  2. click on Control Panel.
  3. make sure that you have it on classic view.
  4. open the printers and Faxes folder.
  5. right click on your printer.
  6. Select Properties.
  7. click on the Advanced tab.
  8. make sure that "Print directly to the printer" box is marked.
  9. click on apply to save the changes and OK to close the window.

• Want to 4500e: 4500th Envy will not print duplex

  I tried to print two consecutive pages on the web, a text editor, and WordPad specifies duplex printing every time, but the 4500e still printing two separate pages.

  The connection is wireless via the home network.

  I'll be grateful for any help.

  Hi @dvdsmth,

  I can help you to print documents faces 2.

  The following document will guide you through the steps required to duplex printing: printing on both sides of the paper (duplex printing) for HP Deskjet 3540, 4640, ENVY 4500 and series of printer e-all-in-one Officejet 4630

  I hope this helps. If you need assistance, please let me know if you can copy on 2 sides. This will help determine if the problem you are having is software or hardware related.

• HP ENVY 4502: 4502 Envy do not print

  I have had this printer for two years now and recently moved disconnect and reconnect it, I do not use the wifi option and have my computer configured to use the usb option to print. Recently, the printer started to show that there is a document pending printing in the queue and displays on the screen as the document it print, but then about two seconds later it printer stops as if the document had been completed but nothing was printed.

  I tried re-installing and updating the software and the printer does the same thing. I have two of these printers (both want 4502) and they are both having the same problem.

  If anyone has ideas on how to solve this problem, your help would be greatly appreciated.

  Hey @Iwatson5,.

  Welcome to the Forums of HP's Support.

  I understand that you have some problems with printing your PC of Windows 8 to your craving 4502 e - all - in - one printer. I can help you with that.

  To start, make sure that the printer is connected directly into a wall outlet, not a surge protector. Once done:

  1. If your printer is connected to your PC via a USB cable, remove it.
  2. Close any programs you have open.
  3. In your search type in printers bar and open devices and printers.
  4. Right-click on any icon of your printer listed.
  5. Click on remove the instrument.
  6. Repeat for any other icon of your printer listed.
  7. If you removed the USB cable, connect. If this is not the case, click on add printer and follow the prompts to add a queue for your printer.

  Please let me know the results after following the above. If you are unable to resolve your problem, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• Envy 4500: HP 4500 envy does not print with Windows 10

  The printer is ready with no document in the queue.  When I press print, the printer n/t print and indicates that there is an error in the queue screen.

  Take a look at step 2 in this link.

• HP Photosmart 5520: HP Photosmart 5520 suddenly will not print or scan

  Suddenly is no longer able to scan or print on HP Photosmart 5520. With the scan function I use scanning to e-mail, but, after long 'Preparation scanning' on the screen of the printer, the error message "temporarily unavailable.  "Please try again later". With the impression that I use Google Cloud Print (from an Acer Chromebook) and all that happens is that the demand to print everything ends up in a queue of print jobs.  No error message appears on the printer screen. The copy function works fine.  Wireless network printing results are very good.  The printer worked fine for over a year.  Can anyone help?  Thanks in advance.

  Thanks a lot for taking the time to answer.

  It's all very mysterious, but it seems to have corrected itself.  Finally, the 'out of paper' error message appeared yesterday (there were many), I pushed in the paper and things started to print again.  I was also able to rescan.  Not sure if she was no longer a problem of Google or what but we are in service again.

  Thank you very much!