HP Envy 5642: Scanning problem

Similar Questions

• HP Envy 5530 series: HP Envy 5530 scanning problems

  I have a computer laptop, MSI game with wireless connection to my HP Envy 5530 series printer/scanner

  On my desktop, double click on the HP Envy icon used to bring up a menu to choose what to do with the printer. It worked great for scanning. IDKY but now when I double click the icon even a useless window comes with 2 unnecessary options and no scanning options of the computer. What happened to HP? Why change a good thing? I don't know how to start a scan now. Of least not without deep research for the button. I have not yet found.

  So I try different options to try to scan something including installation HP Support Assistant and HP and Scan Dr. printing performance. At the end of this installation and Scan Dr. run he had the opportunity to test the scan. This was the case, I saved it in a file, but the file would not reopen so she almost but does not solve anything for me. I want the simple button that works well again. Where at - it go?

  Hello

  My suggestion: install softare and the driver on your computer using the fillowing:

  http://ftp.HP.com/pub/softlib/software12/COL47810/MP-115828-6/EN5530_198.exe

  After that,.

  (a) ion on desktop, double-click

  (b) select manage the Scan of the computer
  (c) click on Enable.

  You can start automatically with Windows, BUT you will get an arror message if you turn on the computer FRONT of the printer.

  Now you can scan computer or ptrinter.

  (Note: I have tested and used the same printer for over a year and no problems what so ever).

  Kind regards.

• Touchpad HP ENVY 4-1215dx problems

  There are a few problems with the touchpad on my laptop 4-1215dx HP ENVY.  One problem is the bottom of the touch pad, which is used for left and right clicks.  Sometimes the click noise is very loud and sound like something is broken, and the click does not work.  If I put the laptop mode only 'sleep' and leave it for 3-4 hours, everything works when I exit mode "Eve".  I highly doubt to update or reinstall the driver would fix the loud rattling noise.

  The second problem occurs on when you tapoterez the main part of the touchpad to make a right or left click.  I have tap several times, and the click does not work.  It works after taking the laptop out of fashion 'sleep'.

  The two problems are random and cannot be re-created at will.  Due to the loud click noise I think something can be broken with the touchpad or the motherboard underneath.  If the touchpad is broken, can it be replaced or what I have to live with it or get a new laptop?  Thanks in advance for any help you can provide.

  Gary

  Hi @garyg45

  I saw your post about the problems with the touchpad of your wife. From what you described, it could be a hardware problem with the touch pad. I suggest you reinstall your Synaptics TouchPad because it is a solution that requires no disassemble the laptop or send it in for repair.

  Synaptics TouchPad Driver (Windows 7)

  Synaptics TouchPad Driver (Windows 8/8.1)

  If you have had the laptop for less then one year or bought a long warranty give us a call for a repair. You can reach HP Total Care at 1-800-474-6836 in North America or Start here if you live outside of North America.

  The TouchPad is a replaceable part and page 54 of your Maintenance and Service of Guide , you will find instructions on how to replace it and the compatible replacement part numbers. Do not do this if you are in warranty, as this leads to the cancellation.

• ENVY 100 scans documents and photos cultures, regardless of where they are placed.

  ENVY 100 scans of documents/photos cultures. Preview is fine, but not the final result. With the help of Mac OS 10.7.5.

  This scanner has always cropped my images or documents, even if then I see very well in the preview. Right now I'm scanning my passport. I have it lined up against the side (as it shows on the drawing on the scanner) and I see the entire image on the preview. However, when it comes to the final image, I get a version cropped my passport.

  Where can I go to fix this?

  Hello
  The default analysis workflows configured to scan photo 6 x 4 in. make sure you change the scanning settings to not crop the area swept as follows:

  1 open the HP utility and select your device.
  2. based on Scan Settings open the "Scan to Computer".
  3. click on the tab "scan tasks.
  4. Select the shortcut Scan allows to analyze, and then click on edit.
  5. in the section of scanning from an HP device, click the blue triangle or button view details to expand the menu.
  6. in the expanded menu now, open the drop down next to cultures in and asA4 or None value.
  7. click OK and try to scan.

  If you get an error when trying to change shortcut scan patch installation, and then follow the steps above to the following:

  http://FTP.HP.com/pub/softlib/software12/COL41827/MP-101648-1/HP_Scan_for_Mac_OS_X_10.7_Update.dmg

  Kind regards
  Shlomi

• M1212nf mfp scanning problem

  Scanning problem

  My printer recently started having problems with scanning.  I start a scan.  He is busy for a long time and then fails informing me that HP LaserJet Scan has stopped working.  When I type the guest Cancel Windows, the printer still displays the message "Scan to PC" forever.

  I tried everything, including the scanning print doctor PC, which fails also in the same way, reloading drivers, firmware etc.  Sometimes I get a message "unable to communicate with the printer.

  I can print and photocopy.  It is connected via USB.  No hardware problem does appear in Windows.

  Help?

  Hello

  A defective cable can affect much more than the impression, as scannign consumes much more energy to make the connection by comparing standard analysis printing.

  However, what happens when you try to scan from Windows Fax and Scan?

  I strongly suggest such a you already reinstalled the software and a bit checked any possibility that the relocation of the software already.

  Please let me know the results,

  Shlomi

• HP ENVY 4501 Scan to computer for Google Chome

  I use Google Chrome on an Acer Chromebook.  All downloads for Chrome is current as it is updated each time I connect.

  I installed my 4501 want to PRINT from my Chromebook and everything is priting well enough.

  I have CANNOGt SCAN TO COMPUTER since your software is ONLY AVAILABLE for Windows 8 and MAC and since the CHROMEBOOK do not use a CD, but uses the CLOUD for all is a matter of difffent.

  I have a coirse would like to BE able TO SCAN GTO WORKSTATION, but don't know where to start INSGTALLING SOFTAARE for GOOGLE CHROME, so any HELP would be APPRECIATED.

  George M Weinert V

  [email protected]

  Double post:

  http://h30434.www3.HP.com/T5/Ink-toner-cartridge-printhead-issues/HP-envy-4501-scan-to-computer-for-Google-Chome/m-p/4761555

• C5580 - scanning problems - how to scan?

  When I press the Scan button on my all-in-one, it is said: "scanning problem: try running the scan of the computer." Refer to the documentation for more information. »

  But how to scan from my computer? I open the HP Solution Center, and the only option is 'Print of Photos' or 'Share of Photos.'

  This article tells me to go to the "analysis settings" in the HP Solution Center. I have no "analysis settings" in the HP Solution Center. If I click on settings, I get the print settings and other settings (which resemble internet connection parameters)

  http://support.HP.com/us-en/document/c01391654

  I'm on Vista Home Premium and I connect to my C5580 Bluetooth. Fine, I can print. Just can not scan to the computer. However, I can scan to a SD card.

  Any suggestions?

  Seems that you have connected the printer using Connectivity Bluetooth.Bluetooth is only for printing and scanning will not work. You will need to connect to the printer with the USB cable to analyze correctly.

• HP ENVY 5530: Scan to email problem

  I have a problem of "scan to e-mail"

  Many worked yesterday, now it says "there was a problem connecting to the server.

  He sent me the code 'connect' e-mail - so a communication that happens...

  He repeats to me it is a problem of HP Server and forums keep instructing me to stop the 5530 WANT and reset the wireless hub - I did this 13 times already and he won't do something else that wasting time!

  I am able to print via Google Chrome Cloud Print, is not MY network problem, my printer connects every time my router wireless EA, no problem.

  For example, HP has a mail server problem, solutions?

  Printer model: HP ENVY 5530

  Hey @lgstorbay,

  Welcome to the Forum from HP Support.  I hope you enjoy your experience here.

  I understand that you are unable to scan to email using your HP ENVY 5530 e-all-in-one printer.  I would like to work with you on this. I have some suggestions that could restore this functionality for you.

  When users encounter this type of problem in general, I suggest from scratch with wireless printer, webservices and scan to e-mail setup.  You can clear all of these parameters in a swoop by the factory default restore * your printer.

  Here's how:

  * Note that this step resets the setting up your printer wireless, address ePrint and other custom print settings. If you have created a custom address @hpeprint.com it is permanently erased. For more information about custom addresses ePrint, click here. In addition, you need to add your printer via Google Cloud Print, if you have completed this step. Click here for instructions.

  • Front panel of the printer, arrow down and select Tools
  • Select restore default

  Then touch the wireless icon, run the Wireless Setup Wizard to restore your network connection, and then tap the Webservices () and reactivate your webservices.

  If you are able to successfully reactivate your webservices, tap on the icon of your printer wireless () and make a note of the IP address of the printer.  Then, follow these steps to configure a manual DNS:

  • Enter the printer's IP address in a web browser (Chrome, Firefox, Safari, Internet Explorer) and press ENTER to go directly to this page.
  • Click the network tab.
  • In the submenu on the left, click Networking.
  • Then click on the network (IP) address.
  • Click Manual DNS server.
  • DNS preferred as 8.8.8.8 manual entry
  • Auxiliary DNS server entry as 8.8.4.4
  • Click on apply to finalize this change.

  Then, tap the scan icon and enter the e-mail address you want to scan to.  Then, recover the PIN than you should automatically receive and complete your scan to contact the installer.  Ideally, if you are able to get this good service will be fully functional.

  Please let me know the result of your troubleshooting by responding to this post.  If I helped you to solve the problem, feel free to say "You rock!" by clicking the "Thumbs Up" icon below and by clicking to accept this solution.

  Thanks for posting in the Forum from HP Support.  Have a great day!

• HP ENVY 4500 CN36V1P183: Scanning problems

  My Mac OS 10.11.4

  I was able to scan by clicking on HPscan.app.  Now, I get this message.

  Scan reported an error. HP ENVY 4500 series AirPrint is currently unavailable.  Please check if it is connected and turned on, or try again later.    Where can I find AirPrint?

  I also used to be able to scan using HP Scan Pro.app.  Now I get a message Sorry, scanner could not be initialized. (Scanner not found)

  Help

  Hi @karenjoygreen,

  Thank you for joining the Forums of HP Support!

  I understand that you are unable to scan with your HP Envy 4500 printer. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  You are unable to scan because the driver of Airprint support printing only, do not scan. It is possible that an Apple update he could change.

  To resolve this problem, it must add the printer using the HP driver.

  Fix permissions of the drive on the Mac:

  1. Close all applications.
  2. In the Apple menu, click OK, click Applications, and then click utilities.
  3. Double-click disk utility.
  4. Highlight your hard drive / partition on the left.
  5. Click on check and then repair disk permissions.
  6. Restart the computer.

  Reset the printing system:
  Note: This will remove all printers in the print and Fax/Scan, any printer deleted can be re-added later by clicking the sign plus (+) symbol.

  1. Click on the Apple icon and then click on System Preferences.
  2. Click on Printers & Scanners.
  3. Make a right click (or Ctrl + click) in the left white side panel, and then click Reset Printing System.
  4. Click OK to confirm the reset.
  5. Type the name and the correct password.
  6. Click OK to reset the printing system.

  Add the printer:

  1. Then click the + to add the driver, select the printer (you may need to click the drop down menu to select the name of the printer).
  2. Then click the Add button. Do not add driver AirPrint.
  3. Now, try to scan the image.

  Hope that answers your question. Please reply to this message with the results. Thank you for posting!

• EPrinter HP Envy 4500 Scan of the computer (HP Pavilion 14 Chromebook) / E-Mail?

  I just bought three HP Pavilion 14 Chromebook & HP Envy 4500 ePrinters for members of the family that I am trying to set up.  (I'm new to cloud computing).  Can I scan documents to PDF at the computer (Chromebook) / E-mail of the printer?  If so, how?  When documents arrive on the computer?  If the scan to e-mail is possible on the devices above, can I store several addresses e-mail ePrint in the printer choose?  Thank you!

  Hi eKeith,

  Thanks for shouting it and fast response.    No problem on other issues, it is we are here for.

  1. You will need to manually launch the built-in Web server.  What I've done in the past, it's just mark the ip address of the printer is to click instead of having to manually enter the IP every time. It works best if you set a manual ip address of the printer.  I've included a screenshot.
     1. Click on the "Network" tab in the SAP
     2. Click on 'Network' in the left side menu
     3. Click on 'network address (IP)' in the left side menu
     4. Click 'propose a manual IP address.
     5. Click on "Manual DNS server"
     6. For the server DNS preferred manual please enter 8.8.8.8
     7. For the auxiliary DNS Server Manual please enter 8.8.4.4
        
        
  2. There is no way to web analytics by default in pdf format.
  3. The default value corresponds to your "Downloads" folder, but you can switch to "Google Drive".
  4. If you click on the built-in web server Web Services tab, there is an option in the side menu on the left for updates. I've included a screenshot of where to find him.

  

• Laptop of HP ENVY 15 TS: problems installing the audio driver

  Hi all

  My product is the HP ENVY 15 TS laptop.

  Product number: E7Z34UA #ABA

  OS: 8.1 64-bit Windows

  A few days ago, I opened my laptop to find that there is no sound coming from the speakers at all. I was completely baffled because the audio was working perfectly fine before, even after the upgrade to Windows 8.1. I tried several solutions posted on other forums, such as install other drivers and uninstall the IDT High Definition Audio Driver and then scan for hardware changes. Now, however, when you try to update the driver IDT, it says that a peripheral attatched to the system does not work. What should I do?

  I've provided screenshots of things that appear when trying to solve this problem.

  

  Hello skyeisthelimit. I understand there is no sound emitted by the mobile phone. According to the description, I think that the question is focused on software. However, I won't remove the defective hardware of my mind. You have attempted a few troubleshooting, which is excellent. I'll provide some troubleshooting facilities (some steps you already completed). Please follow troubleshooting all in order, I suggest:

  First of all, there are some tutorial of Microsoft Assistant that solves the problems of sound in Windows 8.1. Please follow the wizard until it is finished. You can locate this wizard here: http://windows.microsoft.com/en-CA/windows/no-sound-help#no-sound=windows-8 & v1h = win8tab1 & v2h = win7tab1 & v3h = winvistatab1 & v4h = winxptab1

  Then, follow the troubleshooting, indicate in this document from HP: http://support.hp.com/us-en/document/c03257712

  Finally, you will be asked to reinstall the updated drivers. Please install it: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-124012-1 & cc = us & dlc = in & lc = on & os = 4158 & product = 5450018 & sw_lang =

  Assuming that the problem is not resolved, the next step is to refresh of Windows 8. This will force the computer to return to Windows 8. It will also clean the computer, to a certain extent (it is not as powerful as a recovery). For more information about how to update Windows, please see this document from Microsoft: http://windows.microsoft.com/en-CA/windows-8/restore-refresh-reset-pc

  If the operating system update does not resolve the problem, reinstall the operating system is the next step. Make sure that you back up all your data beforehand.

  For more information on how to effectively back up your computer, please this document of reference: http://h10010.www1.hp.com/ewfrf/wc/document?cc=us & lc = on & dlc = in & docname = c03270359

  For more information about how to perform a system restore, please reference this document: http://support.hp.com/us-en/document/c03489643

  Please answer with the results of your troubleshooting. I'm only here to help!

  Mario

• HP Envy 4500 - Scan does not, most periodic freezing

  Hello

  I'm having a ton of problems with my HP Envy 4500. I will first start by scanning. First to get the "No found computer" message when you try to scan (I can print fine however). I tried HP Print & Scan doctor, he said I was not fully installed the driver. So I download the file ~ 100 MB, then it passes through basic facilities, then allows you to "Connect to printer", I'm wireless and enter the IP address (which is connected and Excellent report) and about 10 seconds later, he says: "cannot find the printer. My only options are the search, the installation program and cancel. Therefore, I can never get to install and he sends me in a loop. I also file & Printer sharing turned on with Windows 8.1, with the automatic configuration of network devices.

  Since the end of the printer, I've tried manual and automatic IP and also directly connect without a bit of luck. In addition to these frustrations adds the printer freeze about every 10-15 minutes. I have to disconnect and reconnect the printer for it to work again because it is totally insensitive.

  Finally, my printer indicates an update is available, so I download a driver, but it ends with the OXB82EF9BA error code. All crashes again.

  I tried everything that I can for hours without success. Please notify.

  -Jesse

  Hello Jesse_B,

  Welcome to the HP Forums!

  I understand that you get some problems with your desire to 4500. I will do my best to help you! First of all, I need to know your operating system on the computer that is having these problems? Click here to read: Windows.

  Because you are having problems with the HP software, I'll give you a few steps to help:

  Please uninstall the software on your computer by following this document from HP about uninstalling the printer software. When it finished, I would like you to clean your Temp folder on your computer:

  1. click on the start menu, in search programs and files type % temp %

  2. press on Ctrl and together on your keyboard (this will highlight all)

  3. right click on your mouse and click on remove

  Now, perform a clean boot on your computer by following this Microsoft document here. This will eliminate the conflicts of software that occur when you install a program or an update or when you run a program.

  Secondly, I would like to you can use the Printer Wizard to install the full features software. This is the right software and you need to use a USB cord to perform this step. It will be much easier to find your wireless network. (It's only for the Windows operating system 7-8: 1).

  If you printer is still the gel, then make sure that the printer is connected to a live wall, not a surge protector. I want to see if that makes a difference. Also, try to reset the printer for more than 60 seconds. Leave the printer turned on > unplug the power cord at the back of the printer.

  You receive an error message "OX82EF9BA". This refers to an error in Windows Update. You must perform this update on your computer. Please post your results, I will be looking forward to hear from your part have a good night!

• Printer inkjet HP Envy 4520: scan to a tiff file

  On my new HP Envy 4520 printer injet there doesn't seem to be an option to scan to a tiff file. The only option is the jpeg. Is it possible to scan to a tiff file?

  After some research, I found that Windows Fax and Scan software will work for scanning for tiff. There is also a new scanning on Windows 10 application that works. Given these options, I consider that the problem is resolved.

• HP Envy printer 4501: HP Envy 4501 scan multiple pages into a single document

  My HP Envy 4501 printer won't let me not scan multiple pages into a single pdf document.

  I already made sure the box 'Create a separate file for each scanned page' is unchecked under the section of the file in the advanced settings .

  After I scan the first page, I do not get a screen with a + (plus sign) which is supposed to allow you to scan additional pages in the same document.

  Is it possible that I can get a fix/update my HP Envy 4501 printer software which would show the screen with the + (plus sign) which allows to scan additional pages in the same document after the first page that you scanned?

  At this point, if I don't get this problem fixed soon, I'm about to return my HP Envy 4501 printer to the store I bought so I can get my money back and buy a printer from one of the competitors of HP before my store warranty runs out.

  I am very displeased with the printing software HP, support services and web presence that does not work half the time.

  Thank you

  Mark

  Hello

  Lower the resolution of scan equal or lower to 300 DPI, scanning multiple pages is supported only on lower resolutions.

  Any higher resolution will not add additional pages.

  Shlomi

• HP Envy 4500: HP Envy 4500 printer problem

  I have a HP Envy 4500 printer which has worked very well for a while. Recently I converted to NBN with a new router and well that the laptop has had no problem with the printer connectitivity. The printer works fine for about 10 days, then do not print. When I use the doctor of printing & scanning HP he passes through the "fix" and finally confirmed that it will be printed internally, but must be uninstalled and installed again. I did it and it installs ok then, (I use the download to be installed on the HP site) and it prints ok again for a while.

  I use the wifi for the laptop and the printer, and even still have the printer close to the router, the printer will print after 10 days. The printer wifi appears connected correctly.

  Why it works for ten days and then do not print unless I uninstall the printer and reinstall?

  Hello

  Thank you for using the forum.

  Have you tried to see if the IP address of the printer has changed whenyou can not print?

  You go to the front panel and press the 'Wireless', and it will display the IP address.

  Now go to the PC > start > all programs (or all apps to win 10) > HP > HP4500 > IP update

  Run small applications and compare if the IP address on your printer software is the same as on the printer.

  If this isn't the case, it is the reason why it can not print!

  Look at this video, he shows how to create a static IP address, there is a part of the video at the end that uses the "update IP address" address verification tool that has been described above.

  Creating a static IP address by using EWS

  https://goo.GL/m4hexn

  Update the IP address is at 01:41

  You may consider to change the address of your printer to Static if it is what the cause of your problem.

  Let us know.

  Thank you.

  Please click on "Bravo Thumbs up" as an encouragement and "Accept as solution" if it helped to solve your problem.