HP ENVY 4500 CN36V1P183: Scanning problems

Similar Questions

• HP Envy 4500: Claim Code problems. The printer is already done.

  Hello

  I am trying to add my new HP Envy 4500 to my account connected to HP, but when I enter the claim code, I get "the printer is already claimed. "In order to claim this printer, you must remove the previous owner.  Looking through the forum, it seems to be a fairly common problem.  I disabled / re-enabled web services to get a new code to claim, but it gives the same result.  I even reset the printer default and tried.  This time, connected HP indicated that it had saved my printer successfully, but when I go to the devices tab of the web page I am greeted with the message "it looks like you have not added all devices connected HP account".

  Any advice would be greatly appreciated, I'm hoping to use the instant program of HP ink, but unless I can add the printer to my account, I will not be able to.

  Thank you

  I managed to get this working afterwards by registering a new user account with HP with a different email address.  Not an ideal solution (and apparently not a rare either) but at least it works now.

• HP envy 4500 e: printer problem

  Click Print for pictures and he wants Telec.  Uninstalled software and drivers, reboot the printer i.e. power and usb disconnected for twenty minutes before reinstalling.  Always wants to fax my print mode and advises connect me to a fax.  When I remove this screen an E-mail type box appears with the attachment that I want to print.  ????????

  Hello @ginger20 ,

  Welcome to the HP forum.

  I understand that when you try to print, you get invited to a fax.

  I would like to help.

  When you install a fax printer capable it creates usually two icons.

  In your scenario, one would be HP Envy 4500 and other fax HP Envy 4500.

  More time in this case the default printer was set to the fax version.

  Go into devices and printers.

  Right-click on the fax printer no, and then select set as default.

  If you have only an icon, right-click it.

  Then hover over to set as default printer.

  This should produce a list of printers 'stacked' on this icon.

  I hope this helps. If you need more help please let me know.

• HP Envy 4500: Ink cartridge problem

  I replaced the black cartridge a few days ago and the printer worked very well. Today when I try to print, a get an error message ' Incompatible or cartridges cartridges listed are not intended to be used to this printer. I removed them and put them in again and again to get the message. I only use HP inks and the order's ink that says HP for my printer

  In the paper here troubleshooting steps can help solve the "incompatible cartridge" error on your new fancy 4500 cartridge.

• HP Envy 4500 software installation problems

  I just bought a HP Envy 4500th printer all-in-one. I can't install the driver CD-ROM or by download. I get an error message that says: 'the EncodePrinter procedure entry point could not be located in the dynamic link library KERNEL 32.dll'.

  Is this something that can be corrected? Should what steps I use? Any help would be greatly appreciated

  Hello

  What operating system you are using? What is Windows XP?

  Right click on desktop, and select Properties.

  What exactly is your version of operating system? What version of Service Pack is listed?

  Searching on the net, this is likely encounter on Windows XP Service Pack 2 or below, be aware that the printer requires SP3 and that could be the cause.

  Try checking this thread, it seems to address the exact issue as described:

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_xp-windows_update/the-procedure-entry-point-decodepointer-could-not/d10325a4-3b11-4c05-9F8B-02fcfd884991

  Shlomi

• HP envy 4500. paper jam problems

  Paper jams many during the erasing of paper roll paper came out.  How can I me in.

  Managed to get the rear in all seems to work ok now

• HP Envy 4500 e-all-in-one Seri: scanning multipe pages in a document file

  I'm trying to scan multiple pages in a document file. I am currently using Windows 10. What are the steps to do this successfully.

  Hello

  Thank you for using the forum.

  To use the Scan software on your printer, you will need to download and install the printer driver.

  We recommend that you download the full features and it can be found here:

  http://support.HP.com/us-en/drivers/selfservice/HP-envy-4500-e-all-in-one-printer-series/5304875/model/5304876#Z7_3054ICK0K8UDA0AQC11TA930C7

  Once you have installed the software, you can click the icon for the printer on the desktop and it will bring up the HP Printer Wizard and you can use the Scan software.

  You will first need to scan more than one page, select "Save as PDF".

  Once you've scanned the first page, in order to scan several pages, you will need to click on 'Add page' (as shown)

  

  When you are finished, you can save the document.

  Here are several videos giving you good advice on digitization (printers in the videos are using the same software to Scan as your HP Envy 4500)

  Scanning multiple photos:

  HP Officejet Pro 8630

  https://goo.GL/ADYDmo

  Scanning tips:

  HP Officejet Pro 8630

  https://goo.GL/fjZvqM

  HP Deskjet 2540 scanning tips

  https://goo.GL/qfQyf4

  Hope that helps.

  Please click on the "Bravo Thumbs up" If this has helped you and 'Accept as solution' If this helped solved your problem.

• HP Envy 4500: 10 - app Windows did not start

  I just installed the free update of Windows 10.

  Initially a problem for my scanner HP Envy 4500 to scan documents, but it has now resolved.  However, when I try to open the scan I get the message "the application has not begun."   Help!

  Sorted!   The document had been restored to Microsoft Edge.  I just had to change back to Adobe Acrobat 8.1.

  Thanks anyway.

• HP envy 4500 problems scanning - used to work, now, not so much

  I tried to solve this problem for over 3 hours now so apologies if shows my frustration.

  Equipment:

  MacBook pro under OS X 10.9.2

  Apple airport express router

  HP Envy 4500 all in one printer/scanner

  I can print without problem.

  Using the HP Scan application, I get this message:

  

  My camera looked good in regards to connectivity on my computer in system preferences, then I went to the screen of printer control in the menu 'Wireless' and I tried to redo the wireless configuration. I typed in my network name and the printer can't find my network. I have continued in any case, left the network name in and typed the wi - fi password, still no luck.

  So I tried the WPS in place. The screen just kept looking, and nothing connected.

  So, I tried to download the drivers from the HP site and guess what? The driver is installed on my hard drive, but then set it up the window of the HP utility can't find my device is:

  

  I tried to connect the printer directly to the computer with the USB cable, just so he could download the driver, he got as far as the next step, "Configuring device" and who doesn't work anymore:

  

  I tried to restore the default settings on the printer.

  I tried uninstall & reinstall - oh, but then we encounter the same problem.

  And during all this, the printer has frozen several times, so I had to unplug the power to restart.

  I restarted my computer and my router. I did everything listed to. The printer does not have the router in Setup Wizard, and in the HP utility, it does not find my printer, BUT I CAN PRINT.  Just doesn't scan.

  For some reason, I can PRINT wireless with no problems. But the scanner do not think that my router or my computer is. I can not open even the utilities EVEN when it is connected DIRECTLY with USB, I get this message:

  

  I am beyond frustrated, I'm about to throw it at the wall. Please if anyone has a solution, I'd like to hear it. This printer is not even 5 months old. I HATE when things are not working. I can understand if I did something to it, but I did nothing else until it turned off for a few days.

  Note: I WAS able to scan before without a problem. The only thing I can think is that I put my printer off for a few days because I was not using it.

  Ugh. OK, it's been 4 hours.

  Hi, if anyone else has this problem, read this post, it has solved the problem for me:

  http://h30434.www3.HP.com/T5/Mac-printing-and-scanning/HP-2610-scanner-does-not-work-with-Apple-Maverick-10-9/m-p/3867896/highlight/false#M50069

• Scanning/printing with envy 4500 problem

  We had our combo printer for about 6 months... we had a problem with the printing of our laptop computer after you install the software. When you try to print, the dialog box shows the printer is offline, but it's not. We also have the software installed on our desktop. My question is, we are limited to a single computer for this printer and not both? If so, this is not cool. I have run diagnostics and just, it will not help. I uninstalled the software from the laptop and reinstalled. It worked today, but now I can not scan from my office. What is the problem?

  Jack

  Hi @radiowizard,

  Welcome to the HP Forums!

  I see that your HP Envy 4500 printer is indicating that it is in offline mode. According to another post, you run that Windows 7 is that correct? I'm happy to help you with this problem of connection!

  This printer has USB connection or wireless connectivity options. If you wireless you can print with several computers, if computer USB and then one at a time.

  Please consult this guide, "Printer is off-line" Message appears on the computer and the printer does not print: Windows 7.

  Hope this guide clears things up for you and have a wonderful day!

• EPrinter HP Envy 4500 Scan of the computer (HP Pavilion 14 Chromebook) / E-Mail?

  I just bought three HP Pavilion 14 Chromebook & HP Envy 4500 ePrinters for members of the family that I am trying to set up.  (I'm new to cloud computing).  Can I scan documents to PDF at the computer (Chromebook) / E-mail of the printer?  If so, how?  When documents arrive on the computer?  If the scan to e-mail is possible on the devices above, can I store several addresses e-mail ePrint in the printer choose?  Thank you!

  Hi eKeith,

  Thanks for shouting it and fast response.    No problem on other issues, it is we are here for.

  1. You will need to manually launch the built-in Web server.  What I've done in the past, it's just mark the ip address of the printer is to click instead of having to manually enter the IP every time. It works best if you set a manual ip address of the printer.  I've included a screenshot.
     1. Click on the "Network" tab in the SAP
     2. Click on 'Network' in the left side menu
     3. Click on 'network address (IP)' in the left side menu
     4. Click 'propose a manual IP address.
     5. Click on "Manual DNS server"
     6. For the server DNS preferred manual please enter 8.8.8.8
     7. For the auxiliary DNS Server Manual please enter 8.8.4.4
        
        
  2. There is no way to web analytics by default in pdf format.
  3. The default value corresponds to your "Downloads" folder, but you can switch to "Google Drive".
  4. If you click on the built-in web server Web Services tab, there is an option in the side menu on the left for updates. I've included a screenshot of where to find him.

  

• ENVY 4500: Lack of scanning for HP ENVY 4500 software after reinstalling the laptop

  Dear support,

  I got a HP ENVY 4500, installed on a laptop with Windows 8.1 and the HP Software scanner worked fine.

  I have recently reinstalled the same laptop but with Windows 10 Pro: the printer works fine but the scanner software HP is not available! I can't use all the features of the printer this way...

  My question is: why the HP scanning software is not available for Windows 10 Pro? I used the original CD.

  Where can I download the (new) 10 Pro software for Windows?

  Please help me solve this problem.

  Kind regards

  Carmine

  Hi all

  now, I have solved my problem: I install the Windows 10 soft "HP Scan and capture" from the Microsoft Store and it works very well with HP ENVY 4500 printer / scanner!

  Concerning

  Carmine

• HP Envy 4500 - Scan does not, most periodic freezing

  Hello

  I'm having a ton of problems with my HP Envy 4500. I will first start by scanning. First to get the "No found computer" message when you try to scan (I can print fine however). I tried HP Print & Scan doctor, he said I was not fully installed the driver. So I download the file ~ 100 MB, then it passes through basic facilities, then allows you to "Connect to printer", I'm wireless and enter the IP address (which is connected and Excellent report) and about 10 seconds later, he says: "cannot find the printer. My only options are the search, the installation program and cancel. Therefore, I can never get to install and he sends me in a loop. I also file & Printer sharing turned on with Windows 8.1, with the automatic configuration of network devices.

  Since the end of the printer, I've tried manual and automatic IP and also directly connect without a bit of luck. In addition to these frustrations adds the printer freeze about every 10-15 minutes. I have to disconnect and reconnect the printer for it to work again because it is totally insensitive.

  Finally, my printer indicates an update is available, so I download a driver, but it ends with the OXB82EF9BA error code. All crashes again.

  I tried everything that I can for hours without success. Please notify.

  -Jesse

  Hello Jesse_B,

  Welcome to the HP Forums!

  I understand that you get some problems with your desire to 4500. I will do my best to help you! First of all, I need to know your operating system on the computer that is having these problems? Click here to read: Windows.

  Because you are having problems with the HP software, I'll give you a few steps to help:

  Please uninstall the software on your computer by following this document from HP about uninstalling the printer software. When it finished, I would like you to clean your Temp folder on your computer:

  1. click on the start menu, in search programs and files type % temp %

  2. press on Ctrl and together on your keyboard (this will highlight all)

  3. right click on your mouse and click on remove

  Now, perform a clean boot on your computer by following this Microsoft document here. This will eliminate the conflicts of software that occur when you install a program or an update or when you run a program.

  Secondly, I would like to you can use the Printer Wizard to install the full features software. This is the right software and you need to use a USB cord to perform this step. It will be much easier to find your wireless network. (It's only for the Windows operating system 7-8: 1).

  If you printer is still the gel, then make sure that the printer is connected to a live wall, not a surge protector. I want to see if that makes a difference. Also, try to reset the printer for more than 60 seconds. Leave the printer turned on > unplug the power cord at the back of the printer.

  You receive an error message "OX82EF9BA". This refers to an error in Windows Update. You must perform this update on your computer. Please post your results, I will be looking forward to hear from your part have a good night!

• HP Envy 4500 al in one: scan of a single document

  Hello

  I just got this HP Envy 4500 all-in-one printer/scanner, but am wondering how I can scan pages into a single document. It does not show the option to create a document. Read a lot to solve this problem, but only from your time. Mac OS X 10.11 El Capitan.

  Everyone as a solution for this?

  Thank you!

  Hi @Astraios,

• HP envy 4500: hp envy will print but not scan

  I just got a new computer with Windows 10. I have no problems wireless printing to my HP Envy 4500. However, I can't scan from the printer or computer. I downloaded the HP scan and capture the app on my laptop. When I click on "capture the Photo" or "Document of Capture" in the application, I can hear the printer starts to scan, but then I get a "general failure". When I try to scan from the printer, the printer is "impossible to connect to the computer" (However, I am able to send something to print without problem).

  Then I connected my laptop via the usb port to the printer. When you try to scan from the printer, the printer is still unable to connect to my computer. When you try to scan from the HP app, it will sometimes (about 1 in 4 attempts), if I click on "Photo capture. However, it will never scan when I click on "Document capture. Getting a diagnosis of "General failure."

  I found the answer on another forum:

  Hi delphine,.

  The 5530 ENVY is very similar to the ENVY of 4500, and had a similar problem. Go to http://h30434.www3.hp.com/t5/Windows-10-Expert-Day-Printers-All-in-Ones/Copy-Scan-Inoperative/td-p/5304404 for a possible solution.