HP Envy 700-230qe desktop PC

I bought the computer of the object at the end of December and received my PC shipped in just one week from when he was ordered to hp.com.  Good.  Bravo for delivery before the date of your promise!

I had problems when I turned it on. Then on the phone for 2 hours with a tech and slept inside the case, we determined that the cables have reached the fan on the video card, causing bad noise, I had to start.  So far so good.

Motherboard failed after the installation and activation of the software.  Tech was helpful, but he had me open the case and spend a few hours of trouble shooting, pulling RAM, HDD cables, resettlement, etc..  Specific motherboard failed and warranty issues began.  Stuff with new material of this complexity can occur.  I understand. Congratulations to your tech team to work with me and help me help them.  It's good to get the issues resolved quickly.

They told me it would take 2 weeks to fix computer (including shipping costs).  Because I needed a computer earlier, I determined that it would be easier to computer same reorganization and RME' former g.  So far so good.

What nobody told me - it will take 23 Jan (20 days) for HP rebuild then 2 days more delivery - to get it to me. It is roughly 15 days longer than the first time to build for the new client!  The best approach from their point of view has been completely buy a new one, and then have it refunded once you receive.  NO GO you already have nearly 1300 dollars of my mony - then it would still not built until January 16 (11 days)!

You all need to get your act together.  This is my 8th HP computer. My whole family uses. Generally, we were happy with the the customer service and the quality of HP products.  But I'm getting a bitter taste on HP now after that!  I would like someone of senior management at HP inform on this type of treatment (without fault the tech guy and the sales representatives who do their job) by the company of your guests.  You sent me a defective product. You should do it right as quickly as possible.  Keeps me a loyal customer.

I work in a place of high use computer.  I'm having a hard time to recommend HP to the people who buy after the experience of this kind - unless you can get your act together.  I have dealt with other companies in the past. I am happy, they went out of business - as their technical support and customer service was bad and they used bad quality products.

The customer service is very important to you. Please let me know how I can speak with someone at HP management on this issue.  This isn't the type of treatment that will get the business for you.

Thank you

Is NOT official HP customer service and I, like most other people on this forum do not work for HP. It is a forum for users of peer-to-peer supported for class for the HP consumer products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Response of an employee of HP represents his own opinion and not that of HP.

I am sorry to hear about your experience and have forwarded your concerns to administrators of the Forum HP for possible escalation. Please look for a PM (private message) on this forum.

If you have any other questions, feel free to ask.

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Tags: HP Desktops

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