HP ENVY M7 - K111DX NOTEBOOK PC: fastest shipping the laptop repaired

My cell phone is being repaired by HP.  Who should I contact and extra to have it returned more quickly to me?

yolandab34

Welcome to the Community Forum of HP.

While I'm sure that HP is fixing your laptop as quickly as they can, it's always good to call and request status.

You can request an update and ask if there is a way to "hurry things."  There may be a way to give the priority of the process.

When you call:

You want to have your case number and the serial number of your laptop, too.

Reminder: Do NOT post this information.

Contact telephone support HP - USA-

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HP technical support / Customer Service phone numbers - some English Speaking countries

Including the United Kingdom and Europe

Guarantee required - us. and Canada

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Click on accept as Solution when the answer provides a fix or a workaround!

I am happy to provide assistance on behalf of HP. I do not work for HP.

Tags: Notebooks

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    ========================================================================
    I'm a volunteer and I do not work for, or represent, HP.
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    Before I provide documentation for troubleshooting @Pokeyster, I would like to take a moment to welcome you to the HP support community!

    I'll do my best to help you to solve the problems of closing you met on your HP ENVY 15 - j023cl Notebook PC.

    You asked if the dust can be a factor. The answer is absolutely! I saw him in the past when the reason for the complication was dust in Notepad. I recommend that you keep the free portable dust on a frequent basis.

    Please use the links in the questions below to troubleshoot and then re-post with answers to troubleshooting questions/results.

    Have you tried running in Safe Mode?

    Did you do a BIOS reset?

    Have you tried to do a disk defragment?

    Have you tried to do a Disk Cleanup?

    Please try to clean the events your Noteobok MNI

    Is the noisy fan or turn constantly?

    Is the hotter than normal PC?

    Have you tried tests to hardware failures?

    Here are a few documents for you that can help:

    If this post helps you solve the problem, please pay to the front by clicking on the button accept as Solution , right of the thumbs up icon. You can click on the Thumbs up icon to show your appreciation for my efforts today!

    If you need assistance, I would be more than happy to continue to help. When you re - post, please provide me with the detailed results of the above troubleshooting.

    Thanks for joining in!

    Have a wonderful day!

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    Hello

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