HP Officejet 6500 a Plus e-All-in-One - E710n Flashing lights, do not print

It doesn't matter what I do, blinking lights on the printer.  The machine does not print and gives an error every time I try.  I had this problem last week and I cleaned my printer cartridges and the holder and that fixed it, but now the cartridges will move yet for me to check out them.

Janet

Hi Katze407,

It seems that the printer can be stuck somewhere. Here are two guides to help you try to find the problem:

'Paper jam' message displays on the all-in-one

"A 'carriage Jam' or ' 0X610000F6" message

Tags: HP Printers

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  • HP Officejet 6500 a Plus e-All-in-One - E710n

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    @StuartTunstall

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    ---------------
    | SYSTEM INFO |
    ---------------

    Base information system:
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    Distribution:
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    ------------------------------------
    | COMPILATION AND RUNTIME DEPENDENCIES.
    ------------------------------------

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    Dependency checking: CUPS image - development for the CUPS image files...
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    Dependency checking: DBus - Message bus system...
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    Dependency checking: gcc - the GNU Project C and C++ compiler...
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    Dependency checking: GhostScript - PostScript and PDF interpreter and preview generator...
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    Dependency checking: libcrypto - OpenSSL cryptographic library...
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    Dependency checking: libjpeg - JPEG library...
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    Dependency checking: libnetsnmp-devel - SNMP networking of development libraries files...
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    Dependency checking: libpthread - POSIX threads library...
    OK, found.

    Dependency checking: libtool - building of the library support services...
    OK, found.

    Dependency checking: libusb - Library USB...
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    Dependency checking: make - GNU make utility to maintain groups of programs...
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    Dependency checking: PIL - Python Imaging Library (mandatory for the commandline scanner with hp-scan)...
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    Dependency checking: PolicyKit - administrative framework...
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    Dependency checking: PyQt 4 DBus - Support of DBus for PyQt4.
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    Verification of dependency: Python-DBus - Python bindings for DBus...
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    Verification of dependency: Python-devel - development Python files...
    OK, found.

    Verification of dependency: Python libnotify - Python bindings for libnotify desktop notifications...
    OK, found.

    Verification of dependency: Python XML libraries...
    OK, found.

    Verification of dependency: Python 2.3 or above - for the fax function...
    OK, found.

    Verification of dependency: Python 2.2 or higher - Python programming language...
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    Dependency checking: Reportlab - library for Python PDF...
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    Dependency checking: SANE - library digitization...
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    Dependency checking: SANE - sweep of development libraries files...
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    Dependency checking: scanimage - Shell program scanning...
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    Dependency checking: xsane - scanner Graphical frontend for SANE...
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    ----------------------
    | HPLIP INSTALLATION |
    ----------------------

    HPLIP currently installed version...
    HPLIP 3.11.10 currently installed in ' / usr/share/hplip.

    Current content of ' / etc/hp/hplip.conf' file:
    # hplip.conf. From the hplip.conf.in to configure.

    [hplip]
    version = 3.11.10

    [directories]
    Home = / usr/share/hplip
    Run = / var /.
    PPD = / usr/share/ppd/HP
    ppdbase = / usr/share/ppd
    doc=/usr/share/doc/hplip-3.11.10
    icon = / usr/share/applications
    cupsbackend = / usr/lib/CUPS/backend
    cupsfilter = / usr/lib/cups/filter
    DRV = / usr/share/cups/drv/hp

    # Following values are determined to set the time and cannot be changed.
    [configure]
    network-build = yes
    pp-build = no
    GUI-build = yes
    Scanner-build = yes
    Fax-build = yes
    dbus-build = yes
    cups11-construction = no
    doc-build = yes
    shadow-build = no
    HPIJS-install = no
    Foomatic-drv-install = no
    Foomatic-ppd-install = no
    Foomatic-rip-hplip-install = no
    hpcups-install = yes
    cups-drv-install = yes
    cups-ppd-install = no
    internal-tag = 3.11.10
    limited build = no
    UI-toolkit = qt4
    Qt3 = No.
    Qt4 = yes
    policy-kit = no
    HPIJS-only-build = no
    Lite-build = no
    udev-acl-rules = yes
    hpcups-only-build = no
    HPIJS-only-build = no

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    [plugin]
    installed = 0
    EULA = 0

    Current content of ' ~ /.hplip/hplip.conf' file:
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    printer_name =
    working_dir =.
    device_uri = "hp: / usb/Officejet_6500_E710n-z? serial = CN16F2402Q05JW.

    [orders]
    Scan = / usr/bin/xsane v % SANE_URI %

    [installation]
    version = 3.11.10
    Date_Time = 2011-11-16 14:30:35

    [Settings]
    systray_messages = 0
    systray_visible = 0

    [fax]
    Email_Address =
    voice_phone =

    [update]
    rate = 30
    enable = false
    Type = 1

    [survey]
    enable = false
    device_list =
    interval = 5

    --------------------------
    | DISCOVERY USB DEVICES |
    --------------------------

    Device URI scheme
    -------------------------------- -------------------------
    HP: / usb/Officejet_6500_E710n-z? s HP Officejet 6500 E710n-z
    Erial = CN16F2402Q05JW

    ---------------------------------
    | THE INSTALLED CUPS PRINT QUEUES.
    ---------------------------------

    B-403-271-A4-COLOR2
    -------------------
    Type: unknown
    Device URI: smb://mek-ps1.win.dtu.dk/403-271-A4-Color

    B403-271-A4-BW
    --------------
    Type: unknown
    Device URI: smb://mek-ps1.win.dtu.dk/403-271-A4-BW

    HP-Officejet-6500-E710n-z-FAX
    -----------------------------
    Type: printer
    The URI of the device: hp: / usb/Officejet_6500_E710n-z? series = CN16F2402Q05JW
    PPD: /etc/cups/ppd/HP-Officejet-6500-E710n-z-FAX.ppd
    Description of PPD: HP Officejet 6500 e710n-z, hpcups 3.11.10
    Status of the printer: printer HP-Officejet-6500-E710n-z-FAX is inactive. activated in 2011-11-16 T 01: 00:45 THIS
    Communication situation: good

    ----------------------
    | SANE CONFIGURATION |
    ----------------------

    'hpaio' in ' / etc/sane.d/dll.conf'...
    OK, found. SANE backend "hpaio" is properly set up.

    Check the output of ' scanimage-L '...
    device ' hpaio: / usb/Officejet_6500_E710n-z? serial = CN16F2402Q05JW' is an all-in-one HP Officejet_6500_E710n-z

    ---------------------
    | THE PYTHON EXTENSIONS.
    ---------------------

    Checking the 'cupsext' extension of CUPS...
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    The 'pcardext' Photocard extension checking...
    OK, found.

    Checking extension 'hpmudext' I/O...
    OK, found.

    Checking the 'scanext' extension of healthy MIND scan...
    OK, found.

    -----------------
    | CONFIGURATION OF E/S USB |
    -----------------

    Checking the permissions of attached USB printers...

    For this device HP 0 x 5412 002:005:
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    Device node: / dev/bus/usb/002/005
    Mode: 0664

    ---------------
    | USER GROUPS |
    ---------------

    LP ADM dialout cdrom plugdev lpadmin admin sambashare vboxusers

    -----------
    | SUMMARY |
    -----------

    Without errors or warnings.

    Fact.

    I then ran "sudo hp-setup", chose the device (which has been detected), has chosen my wireless network, enter the wireless security key. On the results of configuration window, I get two messages:
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    HP Linux Imaging and Printing System (ver. 3.11.10)
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    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
    This software comes WITHOUT ANY WARRANTY.
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    Content-Type: text/xml; charset = utf-8
    Content-Length: 0

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    Content-Type: text/xml; charset = utf-8
    Content-Length: 0

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    User-Agent: hplip/3.0
    Content-Type: text/xml; charset = utf-8
    Content-Length: 0

    GET/IoMgmt/Adapters/Wifi0/Protocols HTTP/1.1
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    User-Agent: hplip/3.0
    Content-Type: text/xml; charset = utf-8
    Content-Length: 0

    error: missing answer key: ' iorotocols-iorotocol - dd:dnsserveripaddress - 0'
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    User-Agent: hplip/3.0
    Content-Type: text/xml; charset = utf-8
    Content-Length: 0

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    User-Agent: hplip/3.0
    Content-Type: text/xml; charset = utf-8
    Content-Length: 0

    I then tried to reconnect the printer usb cable and run "hp-toolbox" and click on "Configuration without wireless/wifi via a USB port. Now, I get the error:

    tjoff@MEK-403-jakbo-01: ~ $ hp-toolbox

    HP Linux Imaging and Printing System (ver. 3.11.10)
    HP worm Device Manager. 15.0

    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
    This software comes WITHOUT ANY WARRANTY.
    It is free software, and you are welcome to distribute
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    HP Linux Imaging and Printing System (ver. 3.11.10)
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    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
    This software comes WITHOUT ANY WARRANTY.
    It is free software, and you are welcome to distribute
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    error: error writing channel
    error: an i/o error has occurred. Please check the USB connection to your printer and try again. (I/O device error)

    Fact.

    I do not understand how after this point, and any help is welcome.

    A friendly soul on ubuntuforums pointed out, that the wireless configuration is necessary only if the printer is NOT connected to a local area network (W). So everything what I should really do is to configure the printer on the page Administration of CUPS, and it worked. Problem solved. Ridicule me.

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    but it's probably a deeper reset that you really need anyway.

    -Seth

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    Hi @ChrisBird,

    Welcome to the HP Forums

    Looks like you've covered most of the steps, but I will propose always to have a look through this document printer prints blank Page or not printing black or color ink for HP Deskjet Ink Advantage and Deskjet 3520 e-all-in-one printer series to ensure that you have verified that the event on both cartridges.

    If this does not help still nothing and will not always be the black print, please call our technical support team and request a replacement printer. At THAT TIME, regardless of the warranty, they should be able to establish that the replacement for you. Otherwise, let me know and I'll do my best to help you with a resolution.

    The pleasure of you talk to soon!

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