HP officejet 6500 installed but a printing software unknown device... no driver installed?

used cd to install printer hp 6500 office jet series. everything is supposed to be there. does not recognize the device. device manager unknown device States, no driver installed. using the usb connection. I tried 2 different cords and do not proceed with the connection. the drivers downloaded from the hp Web site and still no go. spent 45 minutes with hp today and I think I know more than them! Help, please. Windows xp (x 86) all updates are underway.

Hello Sosocompliterate,

Thank you for your message.  This computer connects to your printer via the USB port?  If Yes, are you able to use other USB devices on your computer?  You can try to change the output port the printer is connected to exclude a possible bad USB port on your computer.  Otherwise, if USB is detected on your computer and that you can't always not to recognize the printer, the result is most likely a bad cable or a defective printer.
Please let us know.
See you soon

Engineer Jason Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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